3740 results found
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Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.
Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.
5 votes -
Add the ability to search meeting recordings or align the columns by host or date
Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronological order. This would be a very handy feature.
1 vote -
Key Code to roll phones over to After-Hours
Integrate a Key Code to roll phones to the after hours extension until the next business day.
1 vote -
Activate Limited Extensions
It would be great to be able to activate limited extensions when creating them.The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activate them myself.We have hundreds of sites with phones like this and it is a major pain.
10 votes -
Allow me to pull a list of devices with MAC/SN to corresponding extension
This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install
10 votes -
Allow Visibility to see which templates are assigned to a user
As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
10 votes -
Please remove disabled & deleted users from any call flows/ring groups
When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) associated with that terminated user was added to any other extensions' call flow, the phone object is still listed in the call flows even after the associated user has been disabled & deleted. When we re-use that unassigned extension for a new employee, the associated phone object is still in all of the call flows that the terminated employee was in. RC support told…
11 votes -
Export List of Queue Members
It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually. This does not scale well. Hard to believe this doesn't exist.
3 votes -
Way to mark/list specific numbers as Masked
Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
2 votes -
Call integration with TekMetric
Thousands of auto repair shops use TekMetric (client billing software) AND RingCentral. To integrate the two programs would be so very helpful!!
4 votes -
Ability to change RC App time without changing the device time.
The RC App messages shows the user's device time.This does not help remote workers. There should be an option to change RC App's time (messages).Call routing follows extension time set but not the messages.
2 votes -
Display Incoming Caller ID to Busy Call Queue Member
Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.
6 votes -
Voicemail Notifications/Voicemail Greeting access
Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that associates could be forwarding voice mails that contain private or confidential information to non-company emails
3 votes -
How to stop robo caller
We have just switched to Ring Central, but we are receiving robo calls like hell.
5 votes -
Ability to remove/hide users from the directory/contact list
The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.
62 votes -
The availability of Voicemail to Text Option even if HIPAA is activated.
The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
6 votes -
Send VM to deskphones of all members from Call queue
Send VM to deskphones of all members from Call queue
1 vote -
answer call from call queue via user's presence
please add a feature where a user can answer a call of another user from call queue.
6 votes -
Activate Extension / Non User extension online without creating an account.
can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account
4 votes -
Press 0 to divert back to operator when on hold or in call park
At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
6 votes
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