3479 results found
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Admin Portal Speed Improvement
This is just feedback - I know they website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately
2 votes -
Reference number on sent fax
Hi,There should be some sort of auto generated reference number on sent fax from which it can be tracked.When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.
1 vote -
Allow individual users to use RC Credentials when SSO is enforced for others
Some customers need the ability to authenticate a custom application for server-side connection via password-flow. However, when they enforce SSO on the account, this option goes away. If a single user in the account could authenticate via RC Credentials while the rest of the users are enforced for SSO, this would solve the issue.
9 votes -
Logged in support experience for premium support customers
It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.
1 vote -
Enumerate a limited number of users to reduce page load times
We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?
1 vote -
allow user to keep the forwarding number when a custom answering template saved
Background:Admin can set up custom answering rules with forwarding number for single userWhen admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.Wanted:system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.
1 vote -
Save call handling ring time
Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the ability to change the default hot desking call handling time to 15 rings/75 seconds or save the ring length from the last time the user is logged in rather than logging into the admin portal to change it every time.
3 votes -
Application Management: Mass Installation and Configuration for Windows
The request is for more seamless configuration options in Active Directory.
7 votes -
Give customers the ability to block or redirect inbound calls coming from specific countries, account wide.
The request is to provide users the ability to block or redirect inbound calls coming from specific countries on a per-country basis, account-wide.
Helpful additions to this request:
- The customer to be able to specify where or how the inbound calls
are addressed. For example, allowing them to route calls to a
specific extension or "Play message and disconnect."
- Have toggles in Service Web, similar to those used for defining
what countries they can place outbound calls to.3 votes -
Discontinue (1) Manager has Full Access to Call Queues - Admin Portal
Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go back, stop or discontinue assigning Full Access to a Manager. If unintentionally enabled and email notifications of voice mail messages are also turned on, endless amounts of voicemails are sent to the Call Queue Manager. In 2-3 setups, I had to assign my account to avoid bombarding any of our Team Leads, Supervisors or Managers with…
1 vote -
Archive all information at Admin Account settings
The request is to allow for Archiver tool to archive voicemail, SMS and Fax at Admin Account level instead of at the My Extension level. This would mean that it works in the same way the admin can do this for Call Recording. Without this, each user must be enabled and the user may have the ability to "undo" this and the customer may have to archive via API or a 3rd party app.
9 votes -
Queue management needs alphabetical/sortable order
We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficult to locate the user in the list. It would be very helpful if the users could be sorted by name and extension, or if at least the default display was in alphabetical order by user name.
1 vote -
Bring back ability to find shipping information from Phones & Devices
Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ individual device orders so this is a significant feature loss to need to open each one to try to find the FedEx tracking information
1 vote -
Please restore the ability to change the default role for a new user
According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom role was created that is exactly like the Standard (International) role but with SMS features turned off. This new role is what all our standard users should have.Our Level 1 techs are assigned the User Admin role and are responsible for onboarding new users. The only way currently to allow them to assign the correct role at account creation is to give them the ability to change roles for all accounts. This…
1 vote -
Multiple managers of User Groups
Some customers would like to have multiple users manage a single group so they can have access to user details.
10 votes -
Need to block internet calls like skype
Please add a feature in ringcentral app to block skype callers as spammers are using it to call and its effecting our business.firstflytravel
2 votes -
Allow access to Prompts in prompt library based on Roles & permissions
Currently Prompts in the prompt library can be seen by any admin. In the case of a multisite customer, it's not possible to restrict admins from Site A from viewing/deleting prompts that are assigned to IVRs in Site B. This is a problem, as an admin for a specific site could accidentally upload an incorrect recording in their site IVR menu or accidentally make changes to the wrong IVR menu.
1 vote -
Allow Queues Business Hours to use Company Hours as a fast option
When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place instead of for every queue. Around holiday time, it takes a long time if you have 10+ queues to update.
2 votes -
OpCo-ID as a field in CDRs
When providing a RC platform for multiple entities to Vodafone, it is essential that CDRs can easily be separated between different OpCo's. To support a separation of the CDR stream for the OpCo's, Vodafone asks requests adding a filed "OpCo-ID" in the CDRs.
1 vote -
Provide the ability to screenshot in Service Web
This would be useful for customers to explain issues they are experiencing, for example with the QOS report. By building in this functionality, a separate screenshot tool is unnecessary and screenshots can be produced quicker.
1 vote
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