3740 results found
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Uniformity of Extensions Across Locations
We want to be able to have extension uniformity across our multisite locations. We have may different dealerships and want the positions at each dealership to be able to have uniform extension numbers and then have site codes for internal calling between locations. Please contact me with questions
1 vote -
Allow the incoming call blocking feature to message only extensions
Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.
7 votes -
Add a title, note, or name field to Number Transfers
This wouldnt require any crazy coding, but the addition of a field in the Transfer Orders page would be very helpful to keep track, especially for larger companies, where several transfers can be requested, so that internal admins can keep track of transfer processes at a glance rather than having to click in to the order number and then compare number lists back and forth to make sure everything is going as it should. The Order Number is unique and doesnt tie into anything in particular and so it is helpful for when an issue comes up or keeping historical…
1 vote -
Add quick search to know which CALL QUEUE a user belongs to.
This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.
2 votes -
Blacklist / block callers - an implementation idea
I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a short description box to type "fax spam" or "harrassing calls" as a description so I know at a glance in the future why we put a block on it.
8 votes -
Ability to hide entries in the directory
Senior execs do not always want there numbers known to a wider audience
12 votes -
Option to disable Glip access for an extension
Administrators would like to turn off glip access for an RC user, which is currently not possible. If we turn off Glip access in the GAP tool, the system will synchronize and reactivate the Glip acces
4 votes -
ability to toggle off member status for one call queue and wont affect the other call queues on the account
when turning off the member status on a specific call queue it wont affect the other call queues the member is part of
1 vote -
The capability for administrators to control end user's ability to integrate Personal (unapproved) accounts and the installation of Apps...
... (unapproved) within the RC App. In the Corporate world information integration is tightly controlled by Policy and Regulation. The ability for end user's to integrate personal accounts in to a Company provided system allows users to easily move information to and from these systems, bypassing security measures, violating Policy and Regulation.There needs to be a simple authorization configuration for any integration or App installation that is done by the end user.
2 votes -
Select Default User for Unassigned User Numbers
The request is for the ability to easily switch the default user for unassigned user calls from the first super admin to a voicemail or another location.
15 votes -
Ability to remove a number from an existing group SMS
Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
4 votes -
Real time call screening
I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME.Call screening should go like thisRC. “May I ask your contact information and nature of call?”Caller “joe re your dishwasher”At that point RC should reply, “please hold on a moment”And nearninstantly send me a voice to text of what the caller just said. It can be sloppy, just need to know who and about what.Then give me a few (customizable) options I can select…
1 vote -
Option to have Volume Control for the hold and audio while connecting in Service Web
Feature: To have the ability/option to control volume for Hold Music and Audio While Connecting in Service WebLogin to Service WebClick UsersSelect Screening, Greeting, and Hold MusicCurrently you can only select what music will play for Hold and Audio While connecting or upload a custom one. Customer would like to have an additional button to control the Volume for the 2 settings.
4 votes -
Allow call queues to work with members that have both a main extension and a hot desk phone
Our workflow requires simultaneous ringing for our offices so any available rep can pick up the incoming calls. Currently, the only way to do this is with a ring group designating the main lines for the offices as the extension. When the calls are answered thru the extension for the main number you can not tell which rep answered the call only that the extension was answered. This causes constant confusion for forwarding other calls because part of our reps are remote and can't tell who is on the phone. When we set up call queues to try and fix…
2 votes -
Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call
When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcentral tells the call that they have connected, so it starts to transmit the information without someone there to capture it. Please allow admins to disable this immediate connection, making it so that the call is not considered connected until someone actually answers the call
9 votes -
Detailed Call Log; please add the ability to select multiple extensions.
Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
15 votes -
Add the recipient number to email notifications
In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
8 votes -
All block numbers should be displayed in the Service Web.
I would like all blocked numbers should be displayed on Service Web so that we don't ned to submit a Whitelisting form everytime thier is a blocked number
1 vote -
Filter call log and recordings through Role Domain settings
Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.
6 votes -
Remove user from Messaging without a RingCentral Extension
Hello! How do I remove a user from Messaging that does not have an extension assigned to them?
4 votes
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