3674 results found
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After adding manager's to queue, unable to send notifications to different emails. Please add back advanced settings under notifications
After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email. We use salesforce and create cases from email's, once I added managers to the queue it removed my exisiting notification emails and replaced them with the managers emails and I'm unable to change this. It's frustrating because now my only option to fix this is to clone an existing queue Please either allow me to remove manager's and/or add the advanced settings under notifications once manager's are selected
5 votes -
Custom Display Name for Call Queues
There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.
2 votes -
Voicemail Messages Retention Period
RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.
14 votes -
RC Support should have the capability of retrieving number/s from a disabled account
RC Support has the capability of retrieving number/s from a disabled account
1 vote -
Access to Text Message Log for Supervisory Purposes
For companies utilizing the texting feature with clients, customers, employees, etc., there should be the ability to have oversight with these text messages for supervisory and quality of service purposes.
4 votes -
Option to block, filter, and allow certain emails from specific sources for email to fax
We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office.We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.
1 vote -
There should be a way to filter out a complete call in the detailed call logs.
While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very helpful if there would be a column of call ID then the Action ID by which we would be able to filter out the specific calls and action.
5 votes -
Sharing Meeting Templates Among Office Users / Company-Wide
Feature request: Ability to share meeting templates (including polls) with coworkers and/or include meeting templates as part of the user setup template.Additional detail: We coordinate CPE for our users through RC meetings. Our regs require attendance polling questions every 15 minutes or so. These are the same questions used for every meeting. I'd love to be able to have our presenters (internal) select a template rather than having to manually enter the polling questions each time. I have an example template here: Meeting ID 145-642-4165
3 votes -
Analytics- Exporting MOS and QOS
When exporting MOS and QOS stats from the analytics portal, graphs are not included
14 votes -
Include Billing Details in the user report when exporting
The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.
1 vote -
Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section
Move Limited extension templates to the same section as limited extensions or move limited extensions to the users sectionWhy are they in separate places?
3 votes -
Omit Fax Cover Page regardless of email subject line
Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral Platform.
5 votes -
Customer would like to be able to Bulk Change IVR hours of operations, etc. settings for 500+ stores in RC Office.
Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.
1 vote -
Playing Recordings During Call
Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.
6 votes -
expand search function to find text used across RingCentral
I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the menu where the email is used and delete it / modify it
3 votes -
Provide an Alert on Portal for Super Administrator for any user that has set "Do Not Accept Any Calls"
Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.
2 votes -
Please allow a Voicemail PIN number to contain repeating or sequential digits
Please allow a Voicemail PIN number to contain repeating or sequential digits. It is easier to remember a PIN number if that is 4 digits only or if it is repeating numbers like 17777 or 1666.
1 vote -
Possibility to refuse text messages from a number
In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)
1 vote -
Reset and Assign should include a clear voicemail option
Reset and Assign should include a clear old voicemail option.
3 votes -
Show International calling credits bundle usage on Call Logs
Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…
2 votes
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