3885 results found
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Auto-Revert to Default Voicemail After Scheduled "Forward All Calls" Period
Customers are following the exact same process they always have. Previously, the system would automatically disable the temporary forwarding rule and restore their original default voicemail once the scheduled timeframe passed. Request for system or feature enhancement to auto-revert to default voicemail in Admin portal and RingCentral app
1 vote -
Add a Notes section in porting format so that we can explain what needs to be done
I am having a very difficult time with several ports because I can not type notes on what needs to take place. In lieu of that I end up in a bunch of back and forth emails with the porting team because I sent emails stating that the loosing carrier would like certain verbage put in notes and your porting team ignores it and this is leaving a very poor taste is new customers mouths. Please do better!
1 vote -
Analytics - Abandoned Calls
Develop an advanced analytics feature that distinguishes between legitimate abandoned calls and automated "robocalls" or vendor solicitations. By providing deeper insights into the nature of missed/abandoned traffic, users can accurately report KPIs to management without data being skewed by bot activity.
1 vote -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
4 votes -
AI receptionist to send out a custom SMS after each conversation automatically
AIR to send a SMS right after the conversation ends automatically without mentioning any keywords like booking or appointment.
1 vote -
Move phone numbers in the unassigned extension to the number inventory.
Ability to move the phone numbers in the unassigned extensions to the number inventory without the need to assign the numbers to users first.
2 votes -
Decrease the number callers in queue down to 1
Decrease the number of callers in queue down to 1
2 votes -
fanvil
I have 10 Fanvil x210 desktop phones that I would like to use with RingCentral system. I'm unable to :
- Implement park
- Call presence. I need operators to be able to pick up each other's calls on hold
- Be able to use the intercom feature which is configurable from RingCentral portal If none of these features are available , it will be ideal to be integrated on RingCentral portal
Thanks
Jonathan Ariza.
1 vote -
Option to see users with 120 days no usage in the Analytic
Customer would like to have the ability to see option(s) in Analytics for users with no usage for a certain number of days; as well as can generate report for the same
1 vote -
Customize callback request recording
Customize callback request recording
2 votes -
caller place on hold for atleast 30 secsthe caller gets automatically routed to main line
If the Receptionist or the users places the caller on hold for 30 seconds, the caller gets automatically rerouted back to the main incoming line
3 votes -
Block the ability to transfer calls from one site to another site
It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.
This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.
26 votes -
Edit call back announcement for call queue
Enable to customize the request call back announcement for call queue.
1 vote -
Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Feature Request: Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Summary
Provide administrators with the ability to manually delete analytics data before the default 6-month retention period when the data is no longer needed.Description
Currently, analytics data is retained for a fixed period of six months, and administrators do not have the option to remove this data earlier. In some cases, organizations may no longer require specific analytics data and would prefer to delete it before the retention period expires.Adding an option for administrators to manually delete analytics data would provide greater flexibility in data…
1 vote -
Allow to see when a user logs out via the audit trail
Customer is looking to see the audit trail show when an agent logs out. There is an ability to see when they login but to ensure folks are logged out prior to PTO would benefit greatly
2 votes -
Disable Call recording announcement
I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
it would be nice if there is an option for us to opt out to the automatic call recording announcement74 votes -
Increase Direct Export Limit for Admin Portal Call Logs beyond 1,000 Rows
Currently, the "Quick Export" feature in the Admin Portal Call Log is hard-capped at 1,000 rows. For mid-to-large sized organizations, 1,000 calls can represent less than an hour of activity, forcing Admins to perform multiple, fragmented exports or navigate away to the Analytics "Delivery" settings for a background report.
Increasing this limit (to 5,000 or 10,000 rows) would significantly improve administrative efficiency by:
Reducing Friction: Allowing for immediate data analysis without waiting for an emailed report link.
Improving Audits: Streamlining the process for billing verification and high-volume troubleshooting.
User Experience: Providing a more modern, scalable reporting tool that matches the…
1 vote -
Add the information of when an extension got disabled
We would like to request a feature where Super Admins receive an automated notification whenever a user extension is activated or deactivated.
2 votes -
Call transcription Inquiry Trying to find if we could turn it on for individual users by an admin in BULK Expectation - Should have an opt
Call transcription Inquiry
- Trying to find if we could turn it on for individual users by an admin in BULK
Expectation - Should have an option in Admin Portal to enable Bulk enabling of transcription just like how CALL RECORDING is being enabled for users
- We want to be able to download the transcription - as an admin
Expectation - In call logs, aside of the call details and recording, there should also have a column for the call's transcription
1 vote -
CALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
ALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
This is working when numbers are cloud connect but not in numbers assigned as CCRN
Need to see the logs in reporting and analytics
1 vote
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