3479 results found
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Forwarding Main Company Number Calls Directly To An External Number
We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.
40 votes -
Display User's Direct Number in "Forwarded To" Field on Call Log
It would be greatly beneficial for us to have the option to display the user’s direct number in the "Forwarded To" field of the call log when receiving calls through the RC App.
Currently, when a user—who only uses the RC App—receives a call, the system defaults to showing the main number under "Forwarded To." This can lead to confusion and makes it difficult to identify the intended recipient directly.
We believe having the ability to show the user’s direct number instead would greatly improve clarity and call tracking.
1 vote -
IVR Routing: Return Call to Dialed Number When Keypress is Selected in IVR
I finally got they Poly phones plugged in at my remote restaurant. I have an IVR set up & I have all the prompts set up but I cant find where to set it to USE this menu when someone calls.
the phone # for this remote restaurant is 317-548-0749. it should go to the IVR Menu called 3141 Menu. then if they press 3 it should ring the physical phone at the restaurant.Summary:
caller dial the user number route call to IVR when caller press key press 3 it should route back the call to the number dialed…
2 votes -
Using Multiple Entity IDs to one RC Account
Ability to use multiple Entity IDs on different region to only one RingCentral account
6 votes -
Adding Users with phone numbers
When adding multiple users on the account, it should assign a phone number to each users but the phone number must be sequential and not just a random number.
1 vote -
Allow call flip to another extension
Allow/an option to link an extension direct number to call Flip for a seamless call transfer.
2 votes -
Allow manually entering time for schedules and 24 hour time
Need the ability to manually type in the time on schedules. The current drop-down menus are cumbersome and inefficient.
Ideal functionality would allow me to input any time, such as "7:50 PM" (instead of being limited to either "7:45 PM or "8 PM").
Also inputting times in the 24 hour format needs to be supported. For example, inputting "1950" would be interpenetrated as "7:50 PM" and "0730" would be interpenetrated as "7:30 AM".These changes would greatly improve the speed and workflow of inputting schedules, since we don't have a central schedule repository that can be applied to various items…
4 votes -
Make selected user more prominent
Make the selected user more prominent.
This should be a simple CCS fix.
See the attached image for what I'm on about.
I dare you to find the selected user in 2 seconds, especially when scrolling a long list of users.4 votes -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
5 votes -
performance reports
To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.
However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.
Please have the option to save performance reports with custom time and…
17 votes -
Call recording announcement to announce once on call queue overflow
We have set a call queue on our account to overflow to different queue when the queue is full as per testing with technical support when the call is transferred to another queue the call recording announcement plays again, we need an option to have the recording to only play once if the call has transferred to overflow
1 vote -
Include silence in the Ring central recording
we are integrating RingCentral with our record that supports different flavors including sip, sip rec, etc... When the customer plays a call back and the call was put on hold, we'd like to record that silence as well
1 vote -
Feature Request – Allow Support Agents to Remove Email Addresses Upon Request
Hi RingCentral Team,
I’m reaching out to request a reconsideration of the recent policy change regarding email address removal. Previously, we could request RingCentral Support to remove or update an email address on our behalf, but now we are required to log in and make the changes ourselves.
While I understand the importance of data protection, this change has introduced unnecessary inconvenience and frustration for customers like us. In many cases, our users may not have direct access or technical expertise to perform these changes, which makes it more difficult to manage our accounts efficiently.
I’d like to request:
A…
3 votes -
Assign a phone number automatically to a user.
The customer is trying to add a user and would like to assign a phone number starting with a specific area code automatically to a user. They can add a phone number but he needs to assign the number manually.
1 vote -
Compliance Visibility
Implement a Compliance Status Dashboard for:
Call Queues: Show real-time compliance status (e.g., routing correctly, members reachable, not corrupted).
Users: Automatically flag users as non-compliant if they haven’t logged into RingCentral within a specified timeframe.
Why this matters:Prevents silent routing failures
Reduces reliance on user complaints to detect issues
Gives IT and operations teams better proactive control over call routing health
1 vote -
Disable "Security Notice from RingCentral" VM and email when the account admin is the one making the change
When I, as a super admin, make changes to user extensions, I would like no notification to be sent to the end users. This includes voicemails and emails. I feel this feature is only a true "security issue" if a bad actor gets in, or the user changes their own info.
5 votes -
Voicemail to Email Notifications set as a Default
It would help if the Voicemail to Email box was automatically checked as a Default. When I have 100 users it anoying to have to go in on each user and check the box. This should be set as the Default on ever account in my opinion.
2 votes -
Flag instances where agent making calls to same number in excess
Looking for a way to flag and alert admins on instances where one agent is receiving or making phone calls to the same number in excess
- looking to see if calls made in MAX agent/ Contact Center can be flagged to automatically alert admins or managers if the number of calls pass a threshold. example: Calls ANI/FROM: x Calls DNIS/TO: x
example: agent makes x amount of outbound or internal calls to the same number x amount of times in x amount of minutes - e.g. 25 calls to the same number within 1 hour.4 votes -
Blocked numbers in the main super admin should not be blocked for other users.
When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.
2 votes -
Force Acknowledge Temporary Number Message on Port In
When you select an TN from the "Assign To" list, it populates that TN in the "Placeholder number" field. The "i" gives the message in the attached that says, "This is the number you've selected to be replaced on the port-in date. It's either a temporary number we've generated for you or an existing number you no longer need. After your order is complete, the number will be permanently deleted." The only thing that could be done to ensure the customer sees it, is to auto pop-up that warning window and force them to click / acknowledge that they've seen…
2 votes
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