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3039 results found

  1. Having the power to log into other extensions without needing to enter their passwords, allowing seamless switching between accounts without any hassle.

    1 vote

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  2. Current Behavior:
    On Service Web, Global Office (GO) users have the option to select their GO numbers as CLI for Common Phone even if the country is not supported. This is causing confusion to our customers because they'll think that since they're able to select the GO number then they'll be able to use it as their CLI.

    Expected Behavior:
    If the country is not supported, Global Office number should not display as an option when selecting a CLI for Common Phone on Service Web.

    Related Support Article:
    https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US

    1 vote

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  3. Kindly improve the Porting Form..

    Partners Team,

    What is the best way to request some changes to the Porting form in the
    Admin Portal? I'm helping a customer port their numbers to RingCentral and
    we've been dealing with some rejections. I've noticed the following issues
    when using the new form and they really make things tedious when dealing
    with many port requests from different carriers:

    1. The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
    2. The grey…
    2 votes

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  4. For customers with multiple instances - such as with one US & UK instance - their admin team have to have two different email account to manage.

    Having a consolidated Admin portal to then choose an instance from one email address would make a huge difference.

    Customers are unable to use personal email addresses in this scenario for security reasons.

    1 vote

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  5. To have the capability to access the performance report for a selected user only if the role is super admin.

    1 vote

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  6. Would like to provide capability to standard user to make changes on a company-wide level like updating company hours and company voicemail.

    2 votes

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  7. We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan

    1 vote

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  8. So that the customer will have a view of the report that will show the logs that records the actual key presses.

    5 votes

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  9. Is there a way in settings to have Ring Central make calls with a reminder message?

    1 vote

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  10. Archiver only lets you select an account/folder in "My Drive" Add support for using a Google Shared Drive.

    4 votes

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  11. Have the ability to checked via analytics how much time does a user spend on do not disturb

    7 votes

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  12. Customizing the name of the Number Type specially the company numbers so that there will be a designated name to the company number when choosing them as caller ID to dial out.

    1 vote

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  13. Customer wants to have the ability to edit the Number Details of the external phone number under Ring Settings of a user extension

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.

    7 votes

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  15. Ability to apply key template onPresence for yealink model device

    28 votes

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  16. We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.

    7 votes

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  18. Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!

    16 votes

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  19. would like to add caller id name on primary number

    1 vote

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  20. A feature in which we can extend the characters in dial by name directory from standard three digits to five digits

    2 votes

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