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3086 results found

  1. AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  2. Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.

    5 votes

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  3. Hello Angela I need to set a custom recording to notify callers that the call is being recorded in both French and English depending on the caller's language choice. I have purchased a phone number to link it to the English menu but it doesn't give me the option of the call recording except for the main site

    1 vote

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  4. Hope there's a way to retrieve deleted conversations.

    22 votes

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  5. It would be help ability to configure line key function on the admin portal. Also, if it would be possible to add an extension monitoring feature on the admin portal.

    1 vote

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  6. The current Directory Assistance feature provides support for primary and secondary addressing but lacks the capability to manage tertiary addressing. This limitation can hinder users who require comprehensive directory support for complex organizational structures or specific routing needs.

    Users are unable to effectively navigate and retrieve information from the directory when tertiary addressing is needed. This leads to inefficiencies and can impact overall user satisfaction, particularly in environments where multi-tiered addressing is common.

    1 vote

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  7. We want our team to be able to tag Voicemail in the online account so we can prioritize which voicemail to check It would be helpful if there is that feature on the online account where we can review

    2 votes

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  8. The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.

    3 votes

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  9. Daily delivery reports for recorded calls ( Mp3).

    The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.

    One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.

    should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.

    Please add the text/note feature as disclaimer that it's a limitation.

    Please include the development to…

    1 vote

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  10. Ability to set  1300 numbers as substitute caller ID.

    1 vote

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  11. Ability to reduce call recording storage.

    1 vote

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  12. Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    26 votes

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  13. I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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  15. The client wanted to have a template for the "calling-me-at"for easier application on multiple extension. Also he wanted to have a feature where he can delete the template on all extension at the same time.

    1 vote

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  16. Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number

    2 votes

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  17. We have tried to use the paging option for our phone VVX 450 on the process we have added the User to the paging group however every time we use the *84 or the phone paging button it always ask for the paging group the user wanted to page even the user is added on 1 paging group, it would be nice that it will directly go to paging without pressing the extension to make it less time consuming

    2 votes

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  18. We need to have a feature on our call recording to able to automatically pause the recording for credit card information sharing to be compliant with the PCI

    2 votes

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    1. Call Log Reporting
      Under: Reports-->Call Log-->Detailed
      We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?

    2. IVR / Call Queues Diagram / Visualization Export
      Is there a way for us to export our entire IVR / call group flows…

    1 vote

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  19. Ability to set or change the schedule date and/or time in a minute increment or interval instead of 15 minutes. This should apply to all schedule (company schedule, call queue schedule, user schedule and/or custom rule schedule)

    1 vote

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