2999 results found
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Set user credentials after invite has been sent
The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.
4 votes -
Option to Disable email notification for system admins
Customer is a single user and opted not to receive email notifications. However, since they are considered system admin. They should still be able to opt out of such notifications.
5 votes -
Ring all together
It would be helpful if under Users -> Phone -> Incoming Calls -> Ring settings -> Ring all together you could create ring groups for future use. I'm currently doing prep work for some call routing changes and it would be much more efficient if I could create the ring groups ahead of time so on the day of the change I just need to deactivate the current group and activate the new. As it stands now when I add co-workers, add them to a group, click Done and then Save the changes that I made disappear.
1 vote -
Create multiple schedules for different saved searches
Please have an option to generate or create multiple "call log saved searches"
verbatim from the customer:
Is there not a way to create multiple schedules for different saved searches? You can only create a single email schedule for the entire account1 vote -
Program the # or * to connect with extensions or IVR
Program the # or * to connect with extensions or another IVR
1 vote -
please restrict outgoing phone calls for an actual number - so we can keep on adding numbersl
please restrict outgoing phone calls for an actual number - so we can keep on adding telephone numbers for restricting.
We do not want to be able to dial or call numbers that are on the UK Telephone Preferential System TPS and we have entered into a blocked number for outgoing calls.
1 vote -
mute tone when dialing numbers
option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number
3 votes -
More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
4 votes -
Call Recording
Customer would like to have a feature of having call recording on text form
3 votes -
Filte out an email address that is being set as co recipient on the messaging notification
We want to filter out an email address that is being set as co recipient on the messaging notification for voicemail, fax, fax transmission and text messaging.
1 vote -
Configure Caller ID of Forwarded Calls
would like to be able to configure what caller ID is used when forwarding calls to external numbers:Pass through caller’s CIDoutpulse queue/user/site CIDMain application for option 2 is for on-call rotations. Recipient of call would know it’s an on-call issue and they need to answer.
4 votes -
Call waiting options
"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.
9 votes -
User Level Robocall Block Feature
Currently, the robocall blocking feature is available to the system mailbox extension only. It would be nice to have users individually have an option to enable/disable this feature.
3 votes -
Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
4 votes -
Capability to retrieve deleted sms for deleted extensions.
Capability to retrieve deleted sms for deleted extensions.
9 votes -
Restrict Porting Due Date
Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…
1 vote -
Allow Admins to add Pictures to user profiles
Allow Admins to add Pictures to user profiles so the company can fully leverage the desktop notifications. It would be great if everyone added their company photo, but 90% do not. I could easily have an admin on my team do it for everyone.
3 votes -
Separation of Fax and calls on a call queue when custom rule to Contact center is in effect
Have a feature where a fax can go through without moving to the contact center when a customer sends a fax with a custom rule engaged to be custom routed to the contact center
4 votes -
Remove Microsoft Support from SUSPECTED ROBOCALL classification
Dear RC,Microsoft's support number - where they call you back when you open a ticket with them (and ask them to call you) - is consistently marked as SUSPECTED ROBOCALL. This is certainly not a robocall number and it's (425) 635-2970.Is there a form or an area I can fill out to suggest that it be removed from the list?
4 votes -
Custom Rule for SMS Recipient
Sending this idea to create/ allow custom rules for direct numbers to be able to forward SMS to different extension based on work hours or after hours
3 votes
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