3951 results found
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Visibility for returned devices and numbers
Client needs help with the service portal to locate numbers and devices they returned
3 votes -
Additional Call Log filters
The customer would like additional filters in the Call log for users who often answer incoming calls, who often park and answer parked calls, etc.
1 vote -
Allow Admins the ability to schedule activation emails
It would be a nice feature to schedule activation emails for users that do not accept them right away. Currently we need to manually send them once the email expires. This would be easier if we could schedule a way to send them every Monday? Every Friday? Monday and/or Friday?
6 votes -
Block Numbers Company-Wide
We are unable to block numbers company-wide at my company. We have tried the methods suggested by others on RingCentral forums and have not found a working method. We tried blocking numbers on a super admins extension and it does not block the number company-wide. There is no apparent way for a super admin to switch to the extension of the main line to block there either, as was suggested by others. I've seen others say they resorted to manually blocking numbers for each extension which is ridiculous. This needs to be a built in feature for admins to use…
6 votes -
Update distribution list that has over 20 members in the email notification section.
Need to update the distribution list that has over 20 members in the email notification section. Currently can update only 8 emails in the notification section.
1 vote -
Automatically disable a user after a set number of days
Have the ability to automatically disable a certain user after a certain period. That will be helpful for employees who will be laid off at certain times.
1 vote -
Agent priority for callback
looking to see if certain agents are set as priority for the callbacks
1 vote -
Feature Request: Ability to Import data from another providers data after porting the phone number
Description:
currently there is no option to import data like Call history, SMS logs and other information from another providers database to RingCentral so that it can easily store the original data and keep it in the new SystemRequest: to have the ability to import the data that the phone number had with the original provider
Proposed Solution Features:
Add Import Call Log data or SMS History
Benefits:
It can allow easy access to the old data for the recently ported number and can be easily retrieved for use in reporting and tracking1 vote -
Set automated test calls to IVR
RingCX or RingEX have the capability to set automatic test calls on the POCs that are in RingCX or external numbers that might forward into a number we have in the POC that points to an IVR
2 votes -
Include Hot Desk Login/Logout Events in Audit Trail
Currently, login and logout events on Hot Desk phones are not captured in the Admin Portal’s Audit Trail. Adding these events would significantly enhance monitoring, troubleshooting, and compliance tracking.
We recommend logging Hot Desk login and logout activities with complete details, including:
• Date and time of the event
• User information (e.g., extension or user ID)
• Hot Desk phone/device information
Making this data available in the Audit Trail would provide administrators with greater visibility and a more comprehensive audit history of Hot Desk usage.
3 votes -
SMS Message Log from a direct phone line
The customer requested a feature wherein they can recover or see text messages from a direct phone line on the Ring EX-platform. They can see that there is an SMS Log in the "Analytics and Logs", but it does not display the contents/messages.
3 votes -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
3 votes -
Option to see the content of body of failed SMS
Would like to have the option to see the content of body of failed SMS on SMS logs through the Admin POrtal
1 vote -
Validate email addresses when new email address is entered or changed
When a user enters an email address or changes an email address in the admin portal, the admin portal should attempt to email that address a code which is then entered back in on the portal to validate that the email address is the intended address. This is absolutely critical for the super-admin user.
I understand some people want to upload bulk accounts or extensions and this may be impractical but still, there should be some way so a user knows all their users have valid emails and that they are indeed associated with the intended account holder. Unfortunately even…
2 votes -
Notification for Changes Impacting Custom Rules in the main line
request an enhancement within RingCentral that provides proactive notifications or warning alerts whenever a user disables, modifies, or updates a configuration that may impact existing custom rules for the main line.
1 vote -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
25 votes -
Create multiple users in and also setup different call forwarding for each users
A template that can let you create multiple users and also setup different call forwarding for each user in bulk at the same time.
2 votes -
AI Receptionist DND Awareness
Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.
Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.
Requested Behavior
If a caller asks for a user who is on DND:
Do not transfer the call
Route to a backup extension, queue, voicemail, or alternative destination
Optionally provide a custom response to the caller
ExampleCaller asks for Reception.
Reception extension…
1 vote -
Business hours automatically syncs with the announcement
When creating an IVR menu to announce the store hours, instead of creating an announcement-only extension, it should announce what the business hours that you set up.
1 vote -
Allow DTMF/Macro Strings in Presence/BLF Keys
Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys
Description:
Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.Current Pain Point:
Users want to perform a One-Touch Cold Transfer.If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.
However, if they use the Presence feature via the Admin Portal,…
2 votes
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