3536 results found
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received call notifications
wants to add "received calls" under the notifications tab per extension
9 votes -
Ability to Enable Forwarded Numbers Without Contacting the Carrier
We understand that there is a need to contact carriers in order to enable call forwarding from external number to a RingCentral number. However, it would be better if the feature would automatically work once external numbers are added as Substitute Caller ID/Forwarded Numbers without having the need to submit any bills, agreement or contacting the carrier to do it. Hoping the RingCentral can do it in the future on behalf of the customers in order to avoid inconvenience.
1 vote -
Caller ID number change to another user's extension phone number
Customer wants to change the caller ID appears on his extension as another's user's extension phone number.
13 votes -
access everything on the admin portal not on the app
changes made in the admin portal should automatically apply without requiring additional changes on the desktop app.
1 vote -
The ability to schedule a user account to Disable on a future date
Just like the schedule invite for a user account that was implemented it would be nice to have a feature in the Admin Portal to schedule a user account to disable on a specific date.
1 vote -
Entire Analytics Features Access for A standard Role
Currently the only feature that a standard role can access in Analytics is Business Analytics but they want the user's to have an access with Entire Analytics Features
1 vote -
Activate voicemail boxes
It would be nice to be able to build and activate a voicemail box without sending an invite.
1 vote -
HD Voice compatibility for Yealink W76P
Enhanced feature to mitigate HD voice feature on Yealink W76P devices without affecting compatibility and call quality
1 vote -
Custom ringtone for call queue
We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from
5 votes -
Extension dialing between CX and EX
Extension dialing between EX and CX is needed. Having to route calls between the two platforms with a 10 digit number results in the need for additional phone numbers, and cost for the customer.
Another problem with 10 digit numbers, is that if routing is built using temporary numbers that will go away after porting, all of those references have to be updated on CX and EX after the port.
2 votes -
Feature Request: Notification for Email Addresses Added to Bounce DB
Request Summary:
The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.Business Impact:
Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.Requested Feature:
Notification (email alert or dashboard flag) when an address is added…
2 votes -
Remove company directory from phone
Hi we have an emergency phone at our location and we would like to remove the company directory if possible? and instead have a list of emergency contacts.
1 vote -
Automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Currently, we’re manually assigning numbers to users during provisioning, and we’re hoping to streamline this process to improve efficiency and reduce potential errors. Ideally, we’d like to automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Could you advise whether there are built-in tools, templates, or API-based workflows that can support this type of automation? If possible, we’d also appreciate guidance on best practices for implementing this in our current setup.
3 votes -
template
Feature Request: Ability to Revert to Previous Settings After Applying a Template
We would like to request a feature that allows users to easily revert to their previous configuration after applying a template, particularly for settings like custom voicemail greetings.
Use Case:
Currently, when a template is applied, it overrides existing user settings—including custom voicemail greetings. If the template is applied accidentally, deleting the template does not revert the changes it made. As a result, administrators must manually reconfigure each user's settings, which is time-consuming and prone to error.Requested Enhancement:
Implement a rollback option that allows admins to restore…2 votes -
Custom Hold Music on users end
There should be the ability to place custom hold music/recording for individual user extensions just like there is for a group call under call queue
4 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
3 votes -
Ai receptionist pronunciation
We have subscribed to the AI receptionist feature for our account, however the AI receptionist is having trouble on pronouncing my last name instead of "Kazor" it is pronouncing it as "Katchor" it would be better if there is way for us to correct this by just uploading a recording with the correct pronunciation and just upload it to the receptionist and just play that recording when transferring calls to my extension
1 vote -
Extension
It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users
2 votes -
Unassign User phones in Bulk
The option to unassign user phones in bulk in the admin portal and assign soft phones to the user extensions.
1 vote -
CCRNs to be published in Directory Assistance
After moving IVRs/Call Queues to CCRNs for Contact Center the client would still like the ability to publish CCRNs for Directory Assistance in Service Web per Site location.
1 vote
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