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  1. All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Unfortunately, the current custom role lacks the capability to change roles within the user management section for that specific custom role. Allowing this ability could potentially lead to the customer changing their own role to a Super User, raising concerns about misuse or incorrect platform configurations, as well as unauthorized access to privileged information.

    Our objective is to empower the customer administrator to modify the ability of end devices to dial international numbers when necessary, without providing them with broader role-changing capabilities. Essentially, this enhancement request revolves around a straightforward adjustment in call restrictions.

    4 votes

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  3. deleted users fax log should still show the name and/or extension and not just the phone number

    2 votes

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  4. Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.

    7 votes

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  5. Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!

    12 votes

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  6. Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in…

    6 votes

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  7. Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.

    6 votes

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  8. Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.

    1 vote

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  9. Block Number to Limited Extension Feature. Add setting on limited extension to block numbers.

    2 votes

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  10. We are trying to set a time schedule on custom rule for user extension, we would like to set the schedule 9:01 pm to 8:59 am however the time option on the custom rule is 15 minutes interval we would like to be able to set it in minutes interval

    2 votes

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  11. https://pp.s3.ringcentral.com/polycom/backgrounds/rc_320x240.jpg I would love to be able to adjust add company approved backgrounds for our polycom phones.

    3 votes

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  12. The client wanted to have a feture within the IVR system that can authenticate and get the caller's information before they answer the call.

    1 vote

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  13. When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.

    I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.

    1 vote

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  14. Add User Located in Turkey Global Office

    1 vote

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  15. Ability to download list of block numbers from the account.

    1 vote

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  16. Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.

    3 votes

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  17. Implement a feature that allows users with the manager role to access their respective team members' call logs, ensuring they can only view the logs of their own team, or group.

    Currently, upon elevation to the manager or supervisor role, users obtain unrestricted access to call logs across the entire organization.

    You either get access to the entire organization's call logs or no one. Please allow us to configure this permission set.

    2 votes

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  18. Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.

    2 votes

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  19. Currently the only way to "Pin the window" for active call controls, is to select it during an active call. This leaves this option dependent on each user. We have plenty of users who do not familiarize themselves with the app and do not know that pinning the window will allow the window to pop in front of all active windows when they receive a call. I'd like the ability to set the "Pin this Window" globally so it's our default window behavior.

    2 votes

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  20. 2 votes

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