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  1. We need to apply the option "Block calls with no caller ID" to run only in the direct number of the Super admin extension 101 however the option applies on all the extension of the account, as we have consulted support currently that is an expected behavior It would be nice if there is an option in the admin portal where we can choose the extension where this will apply and for it to be applied on all extension when set in the super admin

    1 vote

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  2. would like to be able to configure what caller ID is used when forwarding calls to external numbers:Pass through caller’s CIDoutpulse queue/user/site CIDMain application for option 2 is for on-call rotations. Recipient of call would know it’s an on-call issue and they need to answer.

    5 votes

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  3. Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    2 votes

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  4. Currently, the robocall blocking feature is available to the system mailbox extension only. It would be nice to have users individually have an option to enable/disable this feature.

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  5. It would be better if we get more than 200 message on the voicemail storage, so that a company will not miss any messages from a caller. Also, having an easy voicemail reports that can see the total amount of voicemail for each of the user extensions.

    5 votes

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  6. We are setting up our account one have 1 number we need to setup the extension 101 that when dialed directly it will say our billing team greeting however when the main number is dialed it would play the greeting for the auto receptionist and when forwarded to an extension it will play the greeting for the extension of the user, we need a way to by pass the greeting for the user extension when the main number is dialed however we do not see any option in the online acciunt for us to accomplish this

    1 vote

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  7. Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.

    Key Features:

    IVR payment option for customers to pay invoices over the phone.
    Secure handling and processing of payment details.
    Automatic posting of successful payments to our CRM for streamlined data management.
    Real-time synchronization to ensure up-to-date account information.

    3 votes

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  8. An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.

    1 vote

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  9. Log does not show that caller dialed 0 to get to the operator.

    1 vote

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  10. 2 votes

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  11. 2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  12. The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.

    11 votes

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  13. In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.

    9 votes

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  14. Have the option to filter out call based on number/caller ID

    2 votes

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  15. Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa

    4 votes

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  16. Having the power to log into other extensions without needing to enter their passwords, allowing seamless switching between accounts without any hassle.

    1 vote

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  17. Current Behavior:
    On Service Web, Global Office (GO) users have the option to select their GO numbers as CLI for Common Phone even if the country is not supported. This is causing confusion to our customers because they'll think that since they're able to select the GO number then they'll be able to use it as their CLI.

    Expected Behavior:
    If the country is not supported, Global Office number should not display as an option when selecting a CLI for Common Phone on Service Web.

    Related Support Article:
    https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US

    1 vote

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  18. Kindly improve the Porting Form..

    Partners Team,

    What is the best way to request some changes to the Porting form in the
    Admin Portal? I'm helping a customer port their numbers to RingCentral and
    we've been dealing with some rejections. I've noticed the following issues
    when using the new form and they really make things tedious when dealing
    with many port requests from different carriers:

    1. The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
    2. The grey…
    2 votes

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  19. Voice prompt when making selections in IVR menu

    21 votes

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  20. For customers with multiple instances - such as with one US & UK instance - their admin team have to have two different email account to manage.

    Having a consolidated Admin portal to then choose an instance from one email address would make a huge difference.

    Customers are unable to use personal email addresses in this scenario for security reasons.

    1 vote

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