3479 results found
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Presence status on account should not have delay
We are are having issues on the presence status for the users of the account in the RC app, as replicated there is a couple of seconds delay before the status in the app updates in this short time with this we need a real time update on the status of the user for immediate transfers, it would be better if we can eliminate any delay in the presence status
1 vote -
Bulk update user info
There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.
5 votes -
ring central background
We would like to be able to manage backgrounds in Ring Central Video at a enterprise level. Ring Central Meetings had this feature, and we lost all of our backgrounds when we moved to RCV.
2 votes -
admin to change profile picture
Resetting Profile Picture/Avatar as Administrator
As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.
In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).
I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…
9 votes -
911 Notifications Handling for Non-emergency and Valid Calls
Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.
1 vote -
Feature Request: Enhanced Support for Deskphones in User Settings Templates
We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.
Detailed Description of the Request:
Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:
Customer Expectations Misaligned with Design:
Customers expect the…
2 votes -
Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
themes
Additional THEMES Option for performance report
1 vote -
Request for Faster Sync Between Live Reports and Call Logs
Currently, there is a delay of 15-60 minutes for live reports to update after a call is logged, which causes discrepancies between the live dashboard and the call logs. A feature to enable a faster or manual sync between these reports would improve real-time accuracy and convenience for teams actively monitoring the live dashboard.
1 vote -
Rejected calls should not return on the same member on call queue
Call handling on our call queue is simultaneous. When a member rejects the call it will still ring the same user after the after call wrap up time. There should be an option to have the call drop or go to voicemail if everyone rejects the call and the same person should not receive the same call once she/he rejected it.
27 votes -
No space in between numbers for incoming call information.
No space in between numbers for incoming call information.
1 vote -
Device History Log in Admin Console
Description:
It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:When software or firmware updates were pushed to the device.
When the device went offline or encountered connectivity issues.
When the device reconnected to the system.
Historical status changes or any relevant activity related to the device.This would provide better insight into device performance and help troubleshoot issues more effectively.
3 votes -
Set a Background Image on the Desk Phones through Admin Portal
Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.
13 votes -
Restore deleted fax messages
Ability to restore all deleted fax messages
22 votes -
Block External Calls, Allow Internal Calls in bulk option for numbers instead of manually
We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?
5 votes -
Unanswered Limited Extension Calls
Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.
2 votes -
User Extension and Device Report
Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.
7 votes -
Ability to share VM already received to co-recipients
Ability to share VM already received to co-recipients not just future incoming VM's.
1 vote -
Limit users on accessing phone feature
Our users in the company is setting forwarding from the phone T46U using the phone, with this setup the calls from the call queue is forwarding the call to the external number that is set in the phone, as per talking with support currently there is no way to disable the users of the account to access this feature, it would be much helpful if there is a way in the online account to set and limit the users to access this feature on the phone
1 vote
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