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Phone & Messaging

Phone & Messaging

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2999 results found

  1. The members from the call should have the ability to have a call waiting, if they are on call, they should still get a another phone call and they can put the current call on hold to answer the incoming call.

    4 votes

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  2. Yealink Softkey Programming Should Be Available in the Admin Portal

    7 votes

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  3. We should have an option to specify even more the access we can provide to a custom role. For example, giving a performance report access to an extension with a limitation to a specific department or call queues.

    2 votes

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  4. Ability to create custom role that allows admins to select specific international countries for dialing.Currently only option is on/off flag but doesn't have the granular control to select specific countries.Use case is where specific groups of users will want to only be able to dial to specific countries versus others

    4 votes

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  5. For accounts that have more than 200 contacts, it is best to have a Mark All option wherein we can Put a Mark on All Contacts and delete it in one click without having the trouble of going to each contact page to delete.

    4 votes

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  6. Ability to include performance reports in archiver and increase data retention to more than 6 months

    5 votes

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  7. Customer wants to retrieve a number that is deleted for more than 90days.

    2 votes

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  8. option to change Business address from different destination or country. regardless of RIngCentral and RingCentral Canada.

    1 vote

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  9. A feature to set multiple numbers that can be forwarded externally in custom rules

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the phones, to have it disappear in 1-2 hours after we get it on there, I found on the forums here that each time the phone provisions, it removes the Cisco saved programming that is directly entered into the Cisco background 3rd party software. I couldn't figure out why the saved settings kept changing. I see that this was…

    7 votes

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  11. Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. User Template - Presence settings to be able to add/modify the Expansion modules

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  13. Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.

    3 votes

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  14. It would be helpful and make things quicker if we had the option to add new sites in bulk,

    2 votes

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  15. Customer wants 2 user ext to receive fax from main fax line

    3 votes

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  16. Customer wants to enable call recording email notification with several email recipients.

    3 votes

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  17. We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.

    2 votes

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  18. User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.

    1 vote

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  19. Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.

    7 votes

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  20. For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.

    10 votes

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