3885 results found
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Block a number Globally for the entire company, without it being attached to a Super Admin extension
The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…
10 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
Transferring Licenses in Cost Center
When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.
6 votes -
Customer is requesting about having an Excel file with the provisioning credentials
The customer is requesting an Excel file with the provisioning credentials.
1 vote -
option to fill this fields when importing new user EXT's
We are targeting to set a user extension in bulk that will have the call monitoring available and have them added to the "Can be monitored" group. We cannot see these fields within the import CSV list.
1 vote -
Limited role access
It would be great if we could create a custom role that has access to only specified roles when creating or editing user accounts.
We've got other members of IT that are responsible for provisioning user accounts for multiple business apps, including RingCentral. I want them to be able to edit roles, but only have access to roles that we specify so they cannot make themselves or someone else a super admin.
Basically want a safeguard so that they can't self-elevate their permissions.
2 votes -
Option to download fillable version of fax report in pdf
Have an option to download fillable version of fax report in pdf. Currently, you can download via csv but no option to have a fillable version in pdf
2 votes -
Ability to Remotely Update or Push Wi-Fi Profiles to Desk Phones via Admin Portal
Currently, RingCentral administrators are unable to remotely configure or update Wi-Fi network settings (SSID and password) on supported RingCentral desk phones (e.g., Poly, Yealink, Cisco).
Wi-Fi credentials can only be set locally through the device menu or web interface, which creates challenges for organizations that:
-Deploy phones across multiple sites or remote users.
-Frequently change Wi-Fi networks or credentials for security reasons.
-Require centralized device management without on-site access.This feature would allow admins to remotely push or update Wi-Fi profiles to one or multiple devices through the RingCentral Admin Portal, Device Provisioning, or Bulk Device Management interface.
2 votes -
User first registration
Implement a comprehensive user registration monitoring system across service web, devices, RC app, and mobile platforms to enable IT and Super admin oversight of initial user registrations. This system should provide detailed yet streamlined information to facilitate effective monitoring.
1 vote -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
4 votes -
Remove custom rules for multiple users in bulk
The customer would like to have a feature to remove the custom rules for multiple users in bulk.
1 vote -
Ability to Bulk upload blocked numbers
We would like to have the ability to bulk upload blocked numbers in the Service Web
11 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
30 votes -
E911 notification through phone call
Would like to have the feature where in All registered recipients will receive notifications for every 911 call made across the account through automated call.
1 vote -
Include Auto-Answer in User Template
Need to apply immediate auto answer for about a hundred users and the only option is to set it up individually in the admin portal. Users can also change how long will auto-answer kick-in. It would be better if admin can override this by creating user template.
4 votes -
Expand info on Device Details Page
The page showing the device details, including its serial number, name, and user assignment, could be much more useful to me. For example, having the device IP address is useful when troubleshooting, locating a phone, or verifying it's on the proper vlan.
Also, add any paging groups the phone belongs to, maybe any ring groups. Show its firmware version.
Maybe everyone doesn't need this info, but as a network guy in an IT department who had all of this with a previous system (UCS) I really miss it.
2 votes -
Allow Voicemail Greetings Update Without Enabling Call Handling Permission
Currently, after recent updates, users assigned to a custom role must have the “Call Handling” permission enabled to update their voicemail greetings. However, some customers require that agents can update voicemail greetings without having the ability to modify call handling rules, which is not possible under the current setup.
Request is to provide an option or enhancement that allows users to update voicemail greetings independently, without needing the broader “Call Handling” permission, ensuring better role-based access control and user flexibility.
5 votes -
Mobile Network Services
Requesting to have the option for RingCentral to provide Mobile Network Services. So that we can make or receive calls/SMS through traditional cellular towers and not through internet/app.
1 vote -
Increase the Number of Phones to the Forward List
It would be better if we have an option in Admin Portal to add more than 10 phones/devices under Ring Settings for the Ring in Order set up for each extension. This will help us forward the calls appropriately during certain hours.
2 votes -
Set a destination for numbers in inventory
Currently, if you have a phone number in "inventory" and it is called, the number rings as if it is disconnected.
Proposed feature: allow assigning a "default destination" for phone numbers that are in inventory. This will allow for numbers in inventory to be routed to the main IVR, for example.
6 votes
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