3742 results found
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Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
2 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
161 votes -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
1 vote -
Allow IVR menu to forward the call to a paging group
Allow IVR menu to forward the call to a paging group
3 votes -
Account Admin Access to SMS Auto-Reply and Bulk Setup for User Extensions
Enable Account Administrators to access, manage, and configure SMS auto-reply settings centrally. Additionally, provide functionality for admins to set up or modify SMS auto-reply settings across all user extensions in bulk.
2 votes -
AI receptionist for call routing in the admin portal
AI receptionist for call routing in the admin portal
2 votes -
Updating a Site Call Handling template should update the sites to which the template is assigned
Current behavior:
Create a Site Call Handling Template, then apply the template to the site's Auto Receptionist Call handling Custom Rules.
Update the Site Call Handling Template. The updated template does not update the site's custom rules to which it was previously applied.
To get the updated Site Call handling Template applied, you need to re-apply the template to the site's Call Handling Custom Rules.Expected behavior:
Updates to a Site Call Handling Template should automatically apply to wherever the template has been applied.3 votes -
Email Notification for External Number being Transfer from IVR Menu
Looking to have an email notification for a phone call that being transfer to an external number from the IVR menu
4 votes -
Enhanced Call Reports for Call Queue
The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.
They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.
3 votes -
Financial Year to Date (FYTD) reports
I’ve set up scheduled reports using the Performance Report for queues, users, and calls, which has been working well and aligns with our security and privacy requirements. I’m now looking to include FYTD figures in our reporting and ideally have these reports scheduled and automatically sent via email each month.
While custom ranges allow us to manually generate FYTD reports, it appears these cannot be scheduled for automatic delivery. Given the time and resource constraints within our IT team, manually exporting these reports each month may not be sustainable.
1 vote -
Add IP URL of individual Devices under Phones & Devices > User Phones
If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.
4 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
4 votes -
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the numb
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the number I want to use as SMS recipient, it can't be found.
5 votes -
Email notification for changes on the account
The ability to disable email notifications for changes made to the account.
4 votes -
Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls
Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.
3 votes -
ability to add bulk numbers and/or area code in trusted number
Customer is loking for a way to add bulk numbers and area code in adding as their trusted number.
1 vote -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
10 votes -
BT feature request: Ability to receive a Notification if a Specific phone number calls their system
BT feature request: Ability to receive a Notification if a Specific phone number calls their system
Details : Want to have the option to set up a notification for specific phone numbers that call their members and alert a specific user
Current behavior : No option for the notification to alert if a specific phone number calls their system
Expected Behavior: To have option for select or enter a specific number that calls them to notify one of the users
Brand : BT Business
1 vote -
Add a contacts source indicator in the admin portal to show whether a contact originated from RingCentral or Google.
Enhance the admin portal by displaying an indicator next to each contact to identify its source—specifically whether it was imported from RingCentral or Google.
2 votes -
List of external numbers that has been used for call forwarding
To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user
2 votes
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