3351 results found
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Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal
Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal
3 votes -
Split internal and external call recording options - ACR
Customer(s) would like to differentiate between internal and external calls for users when auto call recording.
3 votes -
Support case overview for entire group of federated accounts
Is there a way that I can have visibility and the ability to comment on ANY and ALL support cases that our users create in RingCentral support - irrespective of which Stacks company and account they are part of?
2 votes -
Auto Dial a List of Phone Numbers
Auto dial a list of phone numbers uploaded on their admin portal. Auto dial the number uploaded and if the client didn't answer the call the auto dialer will call the next phone number.
7 votes -
Upload an excel file for uploading call handling settings in auto receptionist
Ability or option to upload Excel file when creating custom rules in Auto receptionist > General Settings > Call Handling
2 votes -
recording
phone calls recorder
1 vote -
Option to add ringing interval/delay between the call forwarding
The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.
For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)
3 votes -
notification via text
Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.
4 votes -
Choose users that an admin can only access for call recording
Choose users that an admin can only access for call recording
7 votes -
Global Holiday Setting
This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
10 votes -
Change number in Call handling settings
Edit in Call handling in User Settings.
Customer's are having issues editing the number in call handling settings.
10 votes -
Individual users signing in as themselves for shared fax lines
Individual users signing in as themselves for shared fax lines
We are a healthcare organization that spans the United States. We have RingCentral fax lines in which providers send and receive into.
e.g.
Facility 1 -> 800-100-000
Facility 2 -> 800-100-001The problem we are running into, is that the only we we can see RingCentral working is by creating these facilities as "users", and using shared access passwords that multiple users can know.
I have since set-up SSO, so our individual users can sign in, but this offers no visibility into the sites they manage, more specifically the faxes.…
2 votes -
Allow the import and export of key assignments in Key Templates.
Key Templates are very tedious to develop. Even more tedious is when you need to duplicate a phone template or update a large number of entries, such as with a sidecar, or creating a duplicate template on a different piece of hardware. (eg going from the Mitel 6940 to 6940W phones requires all new templates)
Request is to have a CSV Export of Key Templates details that can act as in import to either update existing templates, or create new Key templates.
Import and Export to CSV is a HUGE Timesaver on every feature set that has a large data…
4 votes -
Allow Custom Rule templates to be applied at the Site/IVR side.
Custom Rule templates can be created and applied at the user level, but it would be nice to have the ability to do that at the site/ivr level as well. In my case it is a large holiday schedule that we are entering on a large amount of sites. The current method is slow for having to do so many. If not allowing a template, the ability to copy/paste a date scheme would do the trick. This alone would have saved me hours of work.
5 votes -
Add Yealink T40G to the list of Supported Phones under BYOD
Add Yealink T40G to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
1 vote -
Main line number as shared line
I meant to say that the Company Main Phone line (3022136615) is assigned to
our Autoreceptionist Phone Line (3025048336). What are the steps to making
the company phone number ending in 6615 a shared line? Do I need to detach
the main line off of the 4336 phone account so that the main company line
shows up in the "Number Inventory section"?I don't want to change the main number as a lot of our customers use this
to call us. Is there any way to make the main company number a shared line
without getting a new number?1 vote -
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Substitute caller ID for International number
We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support
2 votes -
Zero Dialing- Do nothing
On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.
10 votes -
Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes
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