3885 results found
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Grant User access to report on Specific Call Queue
Hello how can i give a user the ability to report on a group with out making them a super admin, I need to allow a user to report on a specific call queue
3 votes -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
4 votes -
Parked calls should not ring to an extension
When a call is parked, it rings to a user that has presence setting: "Ring my phone when any user I am monitoring rings". Parked calls should not be affected by this feature.
1 vote -
Multi-Day / Date-Range Analytics Report Generation
Currently, RingCentral Analytics only allows reports to be generated on a per-day basis, requiring users to manually create and export individual reports for each day. For longer timeframes (e.g., 30, 60, or 90 days), this results in significant manual effort, as reports must be generated separately for each day.
Problem Statement:
Customers who need historical data across extended periods are forced to:Manually generate up to 90 individual daily reports
Download and consolidate data outside of RingCentral
Spend excessive time on repetitive administrative tasks
This limitation impacts operational efficiency, reporting accuracy, and customer satisfaction—especially for teams performing audits, performance analysis,…
1 vote -
IVR menu to be able to set a designated keypress to connect the called to the set operator extension in the account
We frequently change the Operator extension in our account. We would like the IVR menu to have the option to connect calls directly to the set operator extension. This way, every time we change the Operator extension, we do not need to modify the IVR menu to update the operator extension of the day.
1 vote -
Feature Request – SMS / Campaign History Activity Tracker
I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.
The feature would include the following functionality:
A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.
Clear indicators of when and by whom the changes were made (optional…
10 votes -
Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager…10 votes -
Request for Enhanced Warning and Clear Options for Number Removal and Inventory Management
We would like to request an enhancement to the RingCentral platform that provides more prominent and clear warnings for administrators when removing numbers from queues and other related processes. Currently, the available options to return numbers to inventory can be vague and unclear. It would be beneficial to have clearer guidance on how to manage numbers during this process.
This feature request aims to reduce confusion and improve the overall user experience when managing number licenses and inventory within RingCentral.
12 votes -
Modify Performance Reports View
We understand that certain columns in Performance Reports are included by default. However, it would be beneficial if administrators will be given the option to remove specific columns such as User Status, Voicemail Count, Department, Extension Number, and Total Handle Time (Outbound). Allowing this level of customization would make the PDF version of the report easier to read and more relevant to our needs.
3 votes -
Audit Trail should show RingCentral App login of users
Audit Trail should show RingCentral App login of users. This is powerful for us to see if our agents are logging in.
4 votes -
"Bring Your Own Device" option is not visible for a common area phone
The "Bring Your Own Device" option is not be visible for a common area phone, but it's visible for a limited extension phone.
2 votes -
Admin portal template for changing email address domain
We are migrating our email addresses to another domain. We have tried to access and change the email domain for users in the online account under User > Templates; however, there are no options for us to change the email domain for multiple users in bulk within the account. It would be very helpful if we are able to update the email addreses in bulk in the account
2 votes -
Filter reports calls came in to each individual numbers assigned to one specific call queue
Customer would like to have an option to filter Filter reports calls came in to each individual numbers assigned to one specific call queue, the numbers assigned to one call queue should have the information as well showing in one report how many calls came in to each numbers assigned to one specifc call queue
2 votes -
Mexico Number Format
Changing the Mexico number format in RingCentral system as the current format shows as +52 (8) 992685423, this should be change to +52 (899) 2685432 to eliminate any potential confusion for your customers.
2 votes -
Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
175 votes -
Allow admins to disable call greetings for users
Although call greetings can be turned off per user, they are easily re-enabled when users attempt to set up voicemail from their desk phone. Many users mistakenly configure a call greeting instead of voicemail, causing confusion and incorrect call handling.
Please add an admin-level option to fully disable or lock the call greeting feature so users cannot enable it again—either through the app or from their phone. This would prevent accidental misconfiguration and reduce ongoing support issues for administrators.
1 vote -
Feature that displays the total number of times a sender attempted to send a fax
Client sends multiple faxes to the RingCentral number but the Call Log only shows 1 record. There should be a feature in the Call Log that displays the total number of times a sender attempted to send a fax to the RingCentral number.
1 vote -
Change Default Welcome Greeting Setting for all profiles to play Ring Tones vs Music
Change Default Settings for profiles to play Ring Tones vs. Acoustic Music (default) to Ring Tones and disable "Tell Caller they are being connected". This is frustrating to customers if this is not changed during implementation and add more work to configure. Especially if the company has to change it after the fact and users start putting unprofessional music tone. They get complaints that callers are putting calls on hold when to the caller but the user just thinks their phone is ringing and are greeted with an irritated caller. included the recording your call is being connected too, add…
1 vote -
Note in the custom rules what settings it overrides
I previously suggested that you add a note to the After Hours tab that says "NOTE: The Custom Rules settings override these settings."
That would help me a TON every time I run into this same situation
1 vote -
Customer would like to have the option for Call recording to be saved automatically before the 90 day expiration
Customer would like to have the option for Call recording to be saved automatically before the 90 day expiration
2 votes
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