2999 results found
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Forward faxes to a external number
Like how the call forwarding works, forward the faxes to a external number
7 votes -
Call pick up feature for Third party phone ( Manual provisioning)
Customer wants to maximize the call pick feature/ Presence for third party phone ( Avaya)
1 vote -
Rejected calls should not return on the same member on call queue
Call handling on our call queue is simultaneous. When a member rejects the call it will still ring the same user after the after call wrap up time. There should be an option to have the call drop or go to voicemail if everyone rejects the call and the same person should not receive the same call once she/he rejected it.
3 votes -
restore delete call recording
ability to restore deleted call recordings if they do not have a cloud back
2 votes -
Show date when contacts are added
Able to show when a contact was added
2 votes -
Allow other admin extension to change block robo call setting
I am logged in as an admin to my account however I am unable to edit block robo call option on the main super admin account it would be better if we do have an option on the super admin extension to select who can make modification on the main super admin account
2 votes -
New users limit auto extn to Site's DDI range
For each site we have a set of DDI’s we always match the extn to the DDI, for example for my site my extn is 36605 and my DDI NNN NNN3 6605.
Therefore when creating a New Users it would be useful to:
1) Limit the extns presented automatically to the available range.
Occasionally we may use something outside that range for a non DDI purpose so make overriding the presented extn?2) To present the next available extn within that range, ATM we have 36899 configured so 36900 is presented but there are many free extns within that range…
1 vote -
sync MS teams status to RC - DND
I am trying to see if when I change my Teams status to do not disturb, Ring Central can also put me in Do not Disturb
5 votes -
Please add the ability to have multiple group managers for a usergroup.
Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.
29 votes -
Option to disable or enable fax feature for the entire account in the Admin Portal
The Admin should have the capability to deactivate the fax feature for the entire account via the admin portal. At present, there is no functionality available to disable or re-enable the fax feature within the service web interface.
1 vote -
Allow non-super admins the ability to change user role domain
Site admins cannot change Role domain when creating new users or when editing current users. The area to select a role domain is grayed out and cannot be selected.
2 votes -
Allow presence feature to show busy when answering an incoming call on a ring group.
Currently the presence feature of showing busy to other users in the organization will only operate if the user extension was dialed directly. If one is apart of a ring group for a particular number, or a full number is dialed, that user will not display as busy when answering a call. They will only show busy if their internal extension was dialed. This is something that many of my Ring Central customers need to have in place as they operate off of one number passed down to a ring group.
2 votes -
DTMF options available on queue's
I have 5 team members in our Support call queue. when all of us are on the phone it would be nice to have an interruption asking for a call back number to be received in order in which they called, or DTMF options from my research.
3 votes -
Video meeting Recordings on Archiver
Customer requesting to have the recordings of the video meeting to by sync on the archiver
8 votes -
Presence
I recently added two new employees to my Presence. I would like to sort them alphabetically "automatically" instead of removing and re-adding them one by one to arrange them alphabetically
2 votes -
Add an option to option to customize the block call message using the Admin portal page
Add an option to option to customize the block call message using the Admin portal page
2 votes -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
Option to receive fax on online account and application when using ATA
Option to receive fax on online account and application when using ATA- It will be great if we have an option to still receive fax on online account or application when there's an ATA setup on the receiving extension.
2 votes -
Special Rates Table - Call Barring
Request is for ability to stop users from calling specific numbers (like 118xxx numbers), as they carry a high cost.
3 votes -
Show # of sms messages in Desktop/Website Portal
Just display the number of SMS messages sent so I can know how many text messages I'm using in the month.
3 votes
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