3479 results found
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notification for call received and forwarded
customer wants to have a notification for call received and forwarded
3 votes -
SMS Logs on CharterEnt with RingCentral
It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account
3 votes -
Multi Site Location Assignment
User extension option to allow multiple site location assignment. This is beneficial for user who work remotely and will need to work for another site location
1 vote -
Please have call recordings on a single line for calls that have been transferred - 1 recording total
Please have call recordings on a single recording for calls that have been transferred - 1 recording total when incoming call has been transferred to another phone/employee. It is difficult and frustrating to have to search and listen to multiple recordings for a single call.
1 vote -
Sort Users By Recording Details
Customer would like to have the capability to sort users in the admin portal by their call recording status.
1 vote -
Add recurrence option on Site Call Handling
Add a reccurence option in "Site Call Handling" conditions menu to be able to manage bank holidays.
Add a reccurence button will avoid to create a bank holiday for each year.
By just click on a reccurence button this will permit to create the first day and then replicate it for 10 years or indefinitely as the bank holiday day will never change.Thanks
1 vote -
Partner Account Management
Add Partner of Record login access to any account a Partner has sold/installed with admin access per authorized user. This would allow using our own log in credentials to access client accounts and provide an audit trail of who was the users making changes. As the Implementation Manager, I need the ability to monitor who is accessing and making programming changes on client accounts.Instead of creating a user for each client in accounts.ringcentral.com, our clients that we maintain should appear and when clicking on an account, the audit trail should show "Partner name - User name" logged into the account.…
24 votes -
Admin Portal User Activation without Email Dependency
In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.
Feature Proposal:
To address this limitation and provide greater…15 votes -
Mass export of user data
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Option to to block all outside calls
Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls
5 votes -
Option to show the forwarding extension number on a federated account
Option to show the forwarding extension number on a federated account
No option to show the extension where we want to transfer the call
This will greatly help our account and the federated accounts to forward the call seamlessly3 votes -
Feature Request: From Call Queue Manager Ext. to Call Queue Manager Email
Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back
Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email
Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed
3 votes -
Toll-Free Numbers
Hi team, I have a client that regularly orders TFN's and they said it's a pain to have to copy & paste the phone numbers from the first step to submit to our support team to provision. Is there a way to get an excel sheet or CSV format of the toll free numbers to remove a step for clients moving forward? Please and thank you!
1 vote -
Forward calls from user extension to company main number
Wanna be able to forward all the calls from a user extension with a Digital line to Company's main number
17 votes -
SMS usage of main RC number to be available for all users
Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying
71 votes -
Add BYOD as filter for deskphones
Since there are a lot of desk phones added to the account, the user won't be able to filter or separate which desk phones are BYOD and was purchased from RingCentral.
User requested this feature so they can easily identify the BYOD phones that they need to update (Example: SIP).
1 vote -
Users list column with enabled call forwarding indicator
It is good to have a column on the users list where we could easily see which user has call forwarding enabled instead of the current way of checking each users one by one.
5 votes -
Additional Filtering Options for Call Log
Currently we only record inbound calls for the service department at each of our locations. The managers spot listen to customer calls for training purposes. The current filtering of the Call Log is quite limiting for this purpose. It would be helpful if additional filters were added to include location, department and if there is a recording attached to the call.
4 votes -
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
Current Limitations:
While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.Proposed Feature:
• Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
• This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
• Allow users to select individual…10 votes -
Restrict Standard User To modify Setting
I would like to have a way that restricts standard user to modfy there Incoming call rules specially the schedule hours because of lthe businesses now are hiring remote workers.
5 votes
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