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3086 results found

  1. Receive 20-30 spam calls requesting to have the feature to block numbers by the last 4 digits since the spam calls are coming from same first 6 digit number. Please see attachment. Received 20-30 spam calls requesting a feature to block numbers by the last 4 digits, as they all come from the same first 6 digit number. Please see the attached file.

    4 votes

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  2. Implement a feature that allows users with the manager role to access their respective team members' call logs, ensuring they can only view the logs of their own team, or group.

    Currently, upon elevation to the manager or supervisor role, users obtain unrestricted access to call logs across the entire organization.

    You either get access to the entire organization's call logs or no one. Please allow us to configure this permission set.

    3 votes

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  3. 3 votes

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  4. "Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. The members from the call should have the ability to have a call waiting, if they are on call, they should still get a another phone call and they can put the current call on hold to answer the incoming call.

    6 votes

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  6. Fax / SMS recipient option when setting using custom answering rule.

    2 votes

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  7. A feature in which we can change the multi-site`s hold music instead of manually changing the hold music of each user extensions connected to the site in question.

    3 votes

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  8. Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.

    7 votes

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  9. A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options

    2 votes

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  10. Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.

    2 votes

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  11. ability to delete the main Super Admin extension from the Admin portal

    22 votes

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  12. Certain features cannot be enabled if precondition is not met. It would be helpful if there is a pop-up of required steps to be done first if a specific feature cannot be enabled.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. An option that you can limit access to the shared directory of external contacts.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…

    13 votes

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  15. The email notification existing feature lets us add multiple email addresses by typing all the addresses and separating them with commas or semi-colons.

    We would like to have the ADD and DELETE buttons instead which is more comprehensible especially since not all will know how they can add more email addresses to the existing setup.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number

    2 votes

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  17. We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view

    2 votes

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  18. Customer is requesting if there is a way for her to add a user on her extension to manage outbound calls without providing her RC App credential.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. A custom setting that will forward calls to an IVR or extension after the general company greeting

    4 votes

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