3951 results found
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Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
6 votes -
Ability of the admin to restore/retrieve deleted messages of their users
Ability of the admin to restore/retrieve deleted messages of their users
4 votes -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
26 votes -
Customer account portal for Partners to login to multiple accounts with one email.
Currenty as a partner, you have to use a different email other than your own to log into customers portal becasue you can't use your own. Would be nice if there was a partner portal for all existing customers where your own email could be used.
2 votes -
Keep the "learn more" links updated
Keep the "learn more" links updated. Several of them in the Admin portal go to 404 errors on your support site.
3 votes -
Ability to Bulk upload blocked numbers
We would like to have the ability to bulk upload blocked numbers in the Service Web
12 votes -
Device Orders should be searchable by extension/device.
Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.
Possiblities:
• Phone number
• Extension
• User name
• Device Serial Number
• Device model
• The site/address
• ’Attention to’ lineRight now, I have to know the date ordered & then manually check each order to find the one I need.
7 votes -
Phone Number Request
Requesting for a new Phone Number for a specific State/City
2 votes -
Auto assign last four of direct number as extension number
It would be easier to have a feature that allows auto assign of phone number's last 4 digits as extension number.
2 votes -
Ability to use the number as the caller ID name for a direct number without changing the main number caller id name
For privacy purposes: We would like an ability to use the number as the caller ID name for a direct number without changing the main number caller id name
3 votes -
Call queue user limit increase up to 70 or 100
Call queue user limit increase up to 70 or 100
We are needing to increase the amount of users that are able to be in our "overflow" call queue to 70. I believe it is currently set to 50. Can someone please help with this?
3 votes -
Block a number Globally for the entire company, without it being attached to a Super Admin extension
The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…
10 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
Transferring Licenses in Cost Center
When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.
6 votes -
Customer is requesting about having an Excel file with the provisioning credentials
The customer is requesting an Excel file with the provisioning credentials.
1 vote -
option to fill this fields when importing new user EXT's
We are targeting to set a user extension in bulk that will have the call monitoring available and have them added to the "Can be monitored" group. We cannot see these fields within the import CSV list.
1 vote -
Limited role access
It would be great if we could create a custom role that has access to only specified roles when creating or editing user accounts.
We've got other members of IT that are responsible for provisioning user accounts for multiple business apps, including RingCentral. I want them to be able to edit roles, but only have access to roles that we specify so they cannot make themselves or someone else a super admin.
Basically want a safeguard so that they can't self-elevate their permissions.
2 votes -
Option to download fillable version of fax report in pdf
Have an option to download fillable version of fax report in pdf. Currently, you can download via csv but no option to have a fillable version in pdf
2 votes -
Ability to Remotely Update or Push Wi-Fi Profiles to Desk Phones via Admin Portal
Currently, RingCentral administrators are unable to remotely configure or update Wi-Fi network settings (SSID and password) on supported RingCentral desk phones (e.g., Poly, Yealink, Cisco).
Wi-Fi credentials can only be set locally through the device menu or web interface, which creates challenges for organizations that:
-Deploy phones across multiple sites or remote users.
-Frequently change Wi-Fi networks or credentials for security reasons.
-Require centralized device management without on-site access.This feature would allow admins to remotely push or update Wi-Fi profiles to one or multiple devices through the RingCentral Admin Portal, Device Provisioning, or Bulk Device Management interface.
2 votes -
User first registration
Implement a comprehensive user registration monitoring system across service web, devices, RC app, and mobile platforms to enable IT and Super admin oversight of initial user registrations. This system should provide detailed yet streamlined information to facilitate effective monitoring.
1 vote
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