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  1. Call handling on our call queue is simultaneous. When a member rejects the call it will still ring the same user after the after call wrap up time. There should be an option to have the call drop or go to voicemail if everyone rejects the call and the same person should not receive the same call once she/he rejected it.

    5 votes

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  2. Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.

    8 votes

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  3. We want to setup a save point in the settings of our online account that we can revert if in case we need to revert back the settings

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. BT feature request: Number Inventory option in BT cloud work portal

    Details : Want to have the option for the Number Inventory via BT admin portal

    Current behavior : No option for the Number Inventory unlike RC admin portal

    Expected Behavior: To have option for the Number Inventory

    Brand : BT Business

    1 vote

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  5. ability to restore deleted call recordings if they do not have a cloud back

    3 votes

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  6. It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. ability to forward voicemail messages via admin portal to "company contacts" and not only to personal contacts

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  8. It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.

    17 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.

    4 votes

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  10. Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom

    8 votes

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  11. The Admin should have the capability to deactivate the fax feature for the entire account via the admin portal. At present, there is no functionality available to disable or re-enable the fax feature within the service web interface.

    2 votes

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  12. Customer wants to retrieve a number that is deleted for more than 90days.

    3 votes

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  13. Number change georaphical location of a phone number and multiple receive or sms recipient

    4 votes

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  14. Customer is a single user and opted not to receive email notifications. However, since they are considered system admin. They should still be able to opt out of such notifications.

    5 votes

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  15. It would be helpful if under Users -> Phone -> Incoming Calls -> Ring settings -> Ring all together you could create ring groups for future use. I'm currently doing prep work for some call routing changes and it would be much more efficient if I could create the ring groups ahead of time so on the day of the change I just need to deactivate the current group and activate the new. As it stands now when I add co-workers, add them to a group, click Done and then Save the changes that I made disappear.

    1 vote

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  16. Please have an option to generate or create multiple "call log saved searches"

    verbatim from the customer:
    Is there not a way to create multiple schedules for different saved searches? You can only create a single email schedule for the entire account

    1 vote

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  17. Program the # or * to connect with extensions or another IVR

    1 vote

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  18. Like how the call forwarding works, forward the faxes to a external number

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!

    21 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. please restrict outgoing phone calls for an actual number - so we can keep on adding telephone numbers for restricting.

    We do not want to be able to dial or call numbers that are on the UK Telephone Preferential System TPS and we have entered into a blocked number for outgoing calls.

    1 vote

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    1 comment  ·  Admin Portal  ·  Admin →
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