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3039 results found

  1. Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. It would be helpful and make things quicker if we had the option to add new sites in bulk,

    2 votes

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  3. Customer wants 2 user ext to receive fax from main fax line

    3 votes

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  4. Customer wants to enable call recording email notification with several email recipients.

    3 votes

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  5. We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.

    2 votes

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  6. The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page

    7 votes

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  7. User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.

    1 vote

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  8. Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.

    7 votes

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  9. For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.

    10 votes

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  10. Please I beg you!! Please add a 'Set Outbound Caller ID for All Features' (and phone) option, or a way to select multiple features to set the outbound ID for at once. We must change our users' outbound caller ID's often. Currently for each individual I must change the primary number's ID under the Extension then move to Outbound Calls/Faxes to set the same outbound id "By phone' and for each of the 9 features- that means clicking edit ► select number► save, 11 times in a row. It's a huge waste of time and makes me feel like a…

    2 votes

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  11. There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI

    2 votes

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  12. Able to port Australian mobile number

    2 votes

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  13. We would like a feature where we can disable the notification send to users when the admin change the password

    2 votes

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  14. I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.

    6 votes

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  15. Need to pull up the outbound call recordings of the ring members under the extension where they are added to.
    It would be best if there is a way we can get the outbound call recordings of the ring members in one extension only where they are added to.

    Right now we can pull up the outbound calls individually under their own extensions.

    2 votes

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  16. Customers using Smarsh for compliance archiving would like to have all RingCX related content archived in Smarsh as well

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. Please add any feature for recordings in which agents can't stop recordings. Because my agents stop their recordings when they do not want to record. And the result is, I can't see their progress.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  18. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

    14 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  20. My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.

    3 votes

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