2999 results found
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emergency response location
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
1 vote -
Missed Call Notification for Numbers in Inventory
There should be an option to assign a number from the inventory to say a play announcement extension to avoid the notification going to the operator extension or there should not be any notification for numbers in the inventory if someone calls it and treats it as an inactive number completely.
1 vote -
Show "My extension" as the default view once User Logs in to the Admin Portal
Cust would like to report a bug and ask to have a feature to be corrected, that when a user logs in to the service portal, it should display first the "My Extension" instead of the "Call Queue Management" under the dropdown list beside the profile initial on the top right corner side of the Portal.
1 vote -
Option to disable the option of automatically sending a "Welcome Email
Each users provisioned via Active Directory will automatically receive an email to set up their account.Some users prefer to have that disabled since it can cause confusion especially if the accounts were provisioned prior to any communications being sent out.It will be extremely helpful to have the option to not send the activation email upon user provisioning and that the IT/Admin would have control on when it will be sent.
4 votes -
Update Notifications to SMS functionality
They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms
11 votes -
Allowing Custom Answering Rules to be exported and imported
I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.
3 votes -
Add the "Custom Field" in the roles and permissions in Admin Portal.
To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.
2 votes -
Dial By Name Directory - Zero Dialing
In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a caller presses zero, it directs them back to the beginning of the call flow if 'Follow incoming call routing selection' is selected for Zero Dialing at the site. We are requesting the ability to configure Zero Dialing settings JUST for the Dial By Name Directory because it can be frustrating for a caller to…
4 votes -
Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)
Ability to report call issues on all major carriers to the US (AT&T, Verizon, T- Mobile ETC.)This will be a great help to customers and support, especially in investigating an issue to resolve an issue.Or a hyperlink inside the admin portal that will redirect you to the support site of major carriers so that we can create a ticket for those carriers.
4 votes -
Add tools to the admin portal to easily audit user TCR campaign registration
Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?
14 votes -
Export user phones list
A feature in which we will have the capability to export a list on Phones & Devices > User phones tab same like what we have in user with extensions tab
2 votes -
IVR routing with special number at the beginning when being forwarded to an external number
The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number
2 votes -
download call queue list
Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues
9 votes -
Add asterisk for inbound call selection
A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number
1 vote -
Remove password from call queue voicemail
A call queue has a variety of employees that may also have significant turnover. Having yet another pwd is inefficient and should be the Admin's option.
3 votes -
Call Log Visibility for Forwarded Calls from another carrier
Feature Description: The proposed feature aims to enhance call log visibility within the RingCentral platform, specifically targeting calls that are forwarded from another carrier to RingCentral. Currently, users have limited visibility into the journey of forwarded calls, making it challenging to diagnose issues originating from the forwarding number to RingCentral. This feature seeks to address this limitation by providing comprehensive call log reports that detail the complete call journey, from the originating number through to RingCentral.Feature Benefits:Improved Troubleshooting: Enhanced visibility into the complete call journey enables users to diagnose and troubleshoot issues more effectively, leading to quicker resolution times.Comprehensive Reporting:…
2 votes -
Report that shows the list of the users who are permitted to send faxes using Email To Fax(E2F)
To have the ability to download a report that shows the permitted users to send faxes using email to fax instead of manually going to each user to verify whether they can or not
2 votes -
Create an easy way to convert Limited Extensions to Users.
create a user-friendly method to convert extension types between Users and limited extensions without having to delete and re-create them.
2 votes -
Personalize CNAM
ability to use person's name for CNAM
17 votes -
Ring Groups to have its own tab under "Phone System/Groups"
Ring Groups to have their own tab under the "Phone System/Groups". It is odd that to have this functionality you need to go to the "Users with Extensions" tab and have specific labeling so you know its a group and not just a user with extension. This feature is heavily used in almost all on prem systems and should be under its own category under the phone system / groups. This would be beneficial both for end users and admin organization and ease of use/finding the difference between users setup as normal extensions and specifically for Ring Groups.
4 votes
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