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3039 results found

  1. Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.

    5 votes

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  2. Currently, the error messages displayed on the Admin portal Call Log lack sufficient detail, often leaving users puzzled with generic messages such as "Not Allowed." This lack of specificity leads to user frustration, increased support tickets, and prolonged issue resolution times.

    Enhanced the Error Message showing to provide users with detailed and context-specific error messages whenever an action is not permitted or encounters an issue within the Admin portal. This feature will significantly enhance user experience, reduce support overhead, and expedite issue resolution.

    2 votes

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  3. If the ADMIN blocks callers the whole account gets blocked for all users. So if ADMIN blocks a vender from calling the admin it blocks it for all users and extension. The admin should have his own set of blocks not for the whole company.

    2 votes

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  4. It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying

    3 votes

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  5. Go to Users > Templates > User Settings > Choose any template > User Details

    2 votes

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  6. We have our valued customer who's idea might be beneficial to our platform. The account has an Automatic Call Recording to all call groups and users. When a call comes in to 1 call queue, the play recording announcement plays. However, with their current setup, 1 call will be transferred to a different call queue if not answered by the 1st call queue, hence the play recording announcement will trigger once again and so on, call will be transferred to a different call queue or to an external number that has the same call recording announcement. It is somehow not…

    3 votes

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  7. It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  8. It will be great if we have an option to check another user's messages in the admin portal using the Admin password or master password, instead of getting the password of that specific user.

    3 votes

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  9. It would be much better if we could enable Group Call pick-up in all RingCentral plan

    3 votes

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  10. We need to have access to see the list of numbers reserved on the number storage list.

    3 votes

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  11. Like how the call forwarding works, forward the faxes to a external number

    7 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  12. Customer wants to maximize the call pick feature/ Presence for third party phone ( Avaya)

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  13. Able to show when a contact was added

    2 votes

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  14. ability to use person's name for CNAM

    18 votes

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  15. I am logged in as an admin to my account however I am unable to edit block robo call option on the main super admin account it would be better if we do have an option on the super admin extension to select who can make modification on the main super admin account

    2 votes

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  16. For each site we have a set of DDI’s we always match the extn to the DDI, for example for my site my extn is 36605 and my DDI NNN NNN3 6605.

    Therefore when creating a New Users it would be useful to:

    1) Limit the extns presented automatically to the available range.
    Occasionally we may use something outside that range for a non DDI purpose so make overriding the presented extn?

    2) To present the next available extn within that range, ATM we have 36899 configured so 36900 is presented but there are many free extns within that range…

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.

    29 votes

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  18. The Admin should have the capability to deactivate the fax feature for the entire account via the admin portal. At present, there is no functionality available to disable or re-enable the fax feature within the service web interface.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  19. Site admins cannot change Role domain when creating new users or when editing current users. The area to select a role domain is grayed out and cannot be selected.

    2 votes

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  20. Ability to retrieve call recording even if the call was transferred to an external number

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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