3352 results found
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Edit contacts on external company directory
I wanted to update the names how would I do that? I tried updating them through a new upload but it didn’t change anything.
2 votes -
Call forwarding should be limited to user only.
Call forwarding on a user extension should not carry over on a call queue they are a member of.
1 vote -
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Details : At the moment the contact phone on the user details is not allowing the Primary number of the extension to be its Contact Phone number. Every time it is saved it will say number not valid
Current behavior : when saving the primary number as contact phone it gets error Please use a Valid number
Brand : BT Business
1 vote -
Allow all users to use texting system with the company phone number
Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.
23 votes -
Track inbound and outbound SMS of users in a report.
I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.
3 votes -
Validate Rules for User accounts
I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…
27 votes -
Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
6 votes -
Call queue template (adding trusted numbers)
Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.
9 votes -
User Role Permission: Access to User List only
Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.
12 votes -
Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.
Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.
8 votes -
Call Forwarding Visibility in Call Logs (External number)
Currently, RingCentral lacks visibility in call logs for calls forwarded from external numbers to RingCentral. Introducing a feature to display forwarded calls from external numbers in call logs would enhance visibility and enable users to identify incoming calls originating from third-party numbers forwarded to RingCentral.
Objective:
The primary objective of this feature request is to provide users with visibility into incoming calls forwarded from external numbers to RingCentral. By including details of forwarded calls in call logs, users can easily identify and track calls originating from third-party numbers, thereby improving call management and accountability.6 votes -
Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
11 votes -
Optional voices to choose from when creating IVR menus
Currently we are using a 3rd party Application to create our greetings so that we use the same voice on all recordings
Is it possible for RC to incorporate this into its platform2 votes -
Set a number to make emergency announcements
How can we set a number (for example: dialing 876) to be used for announcing emergency information on all desk phones speakers? It shall interrupt if anyone's on phone during the announcement and play the announcement as priority.
2 votes -
Option to assign the direct number of message-only extension as called number in the custom rule
When setting up the conditions for the custom rule I see there is an option called "Called Number" when I click that my only option is our main company number.
Looking for a way to get the message-only number as an option for "Called Number".
3 votes -
Remove permission to delete voicemails
To have the ability to restrict users from deleting their voicemail messages or set them to read only. Or another option would be an email notification sent to admins every time a user deleted their voicemail message so admins can check with them and have at least notification or documentation.
1 vote -
Ability to re-use email to set up another extension
- I need a user extension to be accessible by multiple users.
- They all have their own user extension and their emails are used for that, but they all need to sign into a separate account at different times
- Is there a way to do this?
- I can't re-use any of their email addresses it looks like for the two-factor log in
1 vote -
Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
17 votes -
Forward faxes to a external number
Like how the call forwarding works, forward the faxes to a external number
21 votes -
Exempt Extension for Shared Directory
Consider implementing an exemption feature in the admin portal to allow selective sharing of external contacts within the directory, enhancing flexibility and control over contact management.
1 vote
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