3086 results found
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Customise a blocked call voicemail
The blocked call voicemail for either specified blocked numbers or withheld numbers (under Greeting & hold music for a call queue) cannot be customised. Allow user to upload their own custom voicemail announcement like in others arrears of the system.
3 votes -
HIPAA Compliance Banner in RingCentral Account
Implement a visual indicator within the RingCentral account interface to clearly show when HIPAA compliance is enabled.
Currently, there is no readily apparent way for users to confirm their RingCentral account is configured for HIPAA compliance. This can lead to confusion and uncertainty, especially for healthcare providers who rely on the platform for secure communication.
Proposed Solution:
Introduce a prominent banner within the RingCentral account dashboard that displays a clear message indicating HIPAA compliance status. The banner could include:
- A statement like "HIPAA Compliance: Enabled" or "This account is HIPAA compliant."
- A visual icon associated with HIPAA compliance.
- A link…
2 votes -
Admin level ability to backup all items for users in Archiver, including Chats
Admins need the ability to backup calls, voicemails, SMS/MMS, faxes, and CHATS. They need to be able to remove the ability for users to be able to turn off backups. This would be very helpful for compliance. Admins need the ability to control backups for every item at the admin level. Chats need to be able to be backed up as well, since SMS / MMS use is required to be registered through TCR. Some companies rely on chat now, instead of SMS / MMS. Chats need to be able to be backed up as well.
3 votes -
Incoming call information special number
Hoping there is an option to use the incoming call information special numbers even for for those calls that are just received by the direct line of the extension because at the moment this feature only works when the calls of the extension are set to forward to an external number.
2 votes -
Option to choose from multiple authorized PC
It's better if we can choose multiple PC to authorized.
2 votes -
Voicemail Access Record Logs
There should be a record log to see on who & when the voicemail was access on the admin portal
2 votes -
sync MS teams status to RC - DND
I am trying to see if when I change my Teams status to do not disturb, Ring Central can also put me in Do not Disturb
6 votes -
Call Waiting options to redirect when turned off
When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail.Call Not Answered has the ability to select different option to redirect the call so Call Waiting should have the same ability.
7 votes -
Ability to add number or coworker in ring settings of user template
There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
7 votes -
Request Documentation: Increase Inbox Storage Limit
Currently, the inbox storage limit for voicemails and faxes in RingCentral is set to 200 items before automatic deletion. This limitation may pose challenges for users who require a larger storage capacity to retain important communications. By increasing the inbox storage limit, users can have greater flexibility and peace of mind knowing that their important messages are safely stored for future reference.
2 votes -
Call Recording Capacity Report
Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.
6 votes -
Show the original inbound display information in call queue overflow
In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.
5 votes -
Add function to claim a domain to prevent account sign-up
For enterprise accounts, a function to claim a domain/domains to prevent users from signing up using their corporate email addresses.
7 votes -
Turn off DND from Online account admin portal
Should have a feature to disable DND status of user extension on the online account admin portal
11 votes -
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
31 votes -
Custom roles
We should have an option to specify even more the access we can provide to a custom role. For example, giving a performance report access to an extension with a limitation to a specific department or call queues.
2 votes -
Custom Roles with Option to Select Specific International Country Dialing
Ability to create custom role that allows admins to select specific international countries for dialing.Currently only option is on/off flag but doesn't have the granular control to select specific countries.Use case is where specific groups of users will want to only be able to dial to specific countries versus others
4 votes -
Have a Mark All option to delete contacts
For accounts that have more than 200 contacts, it is best to have a Mark All option wherein we can Put a Mark on All Contacts and delete it in one click without having the trouble of going to each contact page to delete.
4 votes -
Option to disable the option of automatically sending a "Welcome Email
Each users provisioned via Active Directory will automatically receive an email to set up their account.Some users prefer to have that disabled since it can cause confusion especially if the accounts were provisioned prior to any communications being sent out.It will be extremely helpful to have the option to not send the activation email upon user provisioning and that the IT/Admin would have control on when it will be sent.
5 votes -
Enabling Automatic Call Recordings for a specific Site
Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.
5 votes
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