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  1. Only the Super Admin can currently access all Unassigned Devices account-wide. When making a custom role or using pre-defined roles such as "User Admin," it can only access phones that were assigned to the group or site where the user is part of.

    There should be a specific role that can access and assign all unassigned phones of the entire company.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. Wants to have the option to delete custom voicemail greetings.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  3. It would be helpful if there is button that we can toggle on the online account to mute the notifications for a certain user

    1 vote

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  4. It's best if we do have the option to change the area code when dialing out within the same area/city/state.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  5. Would like to get or have the option to forward the call from an announcement-only extension to the IVR menu or other extensions?

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled

    1 vote

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  7. Wants to have the option to Re-arrange the caller's outbound number.

    1 vote

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  8. Hoping to add bulk update on user details section email pin and password

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will when it will update next.

    3 votes

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  10. To have another keypress option on the IVR Menu to allow the caller to dial by extension number instead of having it dialed straight during the IVR prompt.

    5 votes

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  11. Partner wanting our system to allow Billing Contact Information tab for contact phone number to accept RingCentral numbers within the account as primary contact number. Current Behavior: Service web by default is set to have the Contact phone section as the main company. Once Contact information is edited, it will not allow to save the details if the main number or any number associated to the account is entered. Reason for Request: Partner said that the set up should be accepted as it is the mode of contact for the contact person indicated. They cannot provide personal numbers as alternate…

    5 votes

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  12. will have a feature that make outdoor device rings the phone inside the office . will have a feature like a ringer that when we press the button it will ring a group of phones.

    2 votes

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  13. We need more granularity in the reporting metrics provided for faxing in Call Log.Metrics:File SizePage CountFailed Fax Count for specific DIDNon-Fax Numbers (Unable to find Fax Machine)

    2 votes

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  14. FR Request: Enable Account admin to Enable / Disable 2 Factor Authentication

    Details : Before account admin has access to enable / Disable 2 Factor authentication, and recently for BT accounts access has been Disabled

    Significance of the feature : Easier Ext. email address management for the Admin User

    Current behavior : Feature access was still on the account but due to the latest update BT account can no longer request to have it Disable either Permanently or temporaryWiki: https://wiki.ringcentral.com/display/public/RNU/RC+411+News+Update+No.+3145+-+British+Telecom+-+2+Factor+Authentication+Discontinuance

    Brand : BTUK

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail.This would benefit client satisfaction since they will have flexibility if they do not wish to wait and they can get an idea of how many calls are ahead of them.

    6 votes

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  16. Apart from the actual user extensions, the ability to add the delegated line to the Prence keys will help users quickly reach the person using that line also answer calls to the line if there's no person on that desk.

    2 votes

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  17. Hi there,I don't know why, but the current system only allow for 1 specific audio when interrupting.This is very limitating. What I would like to be able to do (as pretty much all business does) is the following:Play hold musicAfter 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clipStart hold music againAfter 30 seconds play ANOTHER clip.Repeat for as many audio clip you have (interruption audio clip)That would allow us to have smoother wait experience and even place audio like "did you…

    5 votes

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  18. Columns in the call logs of the we portal is fixed and cannot be changed. Hope there's a way to customize or arrange the columns reflected in the call logs.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. an option on the User extension tab, the ability to create a unique IVR option on the User Tab not on the IVR menu

    2 votes

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  20. In the voicemail section in the app (MVP and softphone) plus in the admin portal there should be a check mark box so that we can mark when a situation has been handled. This should be included for user extensions and for call queue voicemails

    2 votes

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