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3039 results found

  1. 2 votes

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  2. When selecting business hours, and holiday after hours, I have to go a select the date. This takes so much time, it would just be easier to be able to type in the date I want

    2 votes

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  3. I would like to be able to start my phones at 7:55am, 5 minutes before our normal business hours, but I cannot, I either have to do 7:45am or 8am, and it's annoying I cannot specify a time like 7:58am if I would like.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  4. A key template was created but we are unable to apply it to limited extensions.

    5 votes

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  5. The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.

    5 votes

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  6. When adding a user in RingCentral MVP, finding an available extension can be time-consuming.It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see if the extension is in use or you have to go to Users > Users with Extensions and scroll through the user accounts looking for gaps in assigned extensions.Having the ability to search for extensions that are not in use would be helpful in the case that you need to narrow down the extension search. For example, typing "3"…

    12 votes

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  7. The customer should have an option to change the max simultaneous transferred calls per extension should be changed to more than 10.

    2 votes

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  8. Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.

    6 votes

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  9. Wants to be able to see active sessions. Active sessions are any computer or device that is currently logged into your account. Monitoring your active sessions helps to keep account secure, and helps prevent suspicious account activity. It also allows user to log out of your account on other computers when you’ve signed in from a different device.

    2 votes

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  10. Only the Super Admin can currently access all Unassigned Devices account-wide. When making a custom role or using pre-defined roles such as "User Admin," it can only access phones that were assigned to the group or site where the user is part of.

    There should be a specific role that can access and assign all unassigned phones of the entire company.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  11. Wants to have the option to delete custom voicemail greetings.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. It would be helpful if there is button that we can toggle on the online account to mute the notifications for a certain user

    1 vote

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  13. It's best if we do have the option to change the area code when dialing out within the same area/city/state.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  14. Would like to get or have the option to forward the call from an announcement-only extension to the IVR menu or other extensions?

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. The customer would like the fax transmission received from a traditional fax machine. They want to have received quality improves.

    3 votes

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  16. Should have a feature to disable DND status of user extension on the online account admin portal

    7 votes

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  17. It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled

    1 vote

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  18. Wants to have the option to Re-arrange the caller's outbound number.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  19. Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.

    4 votes

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  20. It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will when it will update next.

    3 votes

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