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2999 results found

  1. Allows to connect the call on a extension on the IVR once customer don't press any key.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. would like to have it that when someone calls into the queue that it first ring to User A and User B then after 3 rings have it go to User C then to the team voicemail if nobody answers

    1 vote

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  3. We are forwarding voicemail notification from our extension to a specific extension 101 we would like an option for us to change the notification content and address it to the owner of the extension were the Voicemail is forwarded

    1 vote

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  4. A Call Queue Manager should have access to see the Member's status whether they are available, busy, or unavailable without having Phone system admin or Admin access. They should have access to it even just by logging in through the Queue.

    4 votes

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  5. Want to be able to seperately control users ability to use RingCentral for Teams app/plugin from the main desktop app.

    Currently, if I define a role as not having access to the desktop app, users with that role will be unable to use RingCentral for desktop (expected) AND unable to login to RingCentral for Teams (unexpected).

    1 vote

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  6. Edit in Call handling in User Settings.

    Customer's are having issues editing the number in call handling settings.

    1 vote

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  7. It's best if we have this three options under Roles be separated.

    1 vote

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  8. to copy or transfer full details of Call queue to Excel automatic not manual input

    1 vote

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  9. They want to have the callers hear a ringing tone first before the company greeting will be played.

    8 votes

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  10. Reporting system, it would be great if you could see a voicemail from the admin side after a user deleted it.

    2 votes

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  11. I’d like to be able to view all calls from JUST Texas and compare two different time periods…say this month to last month. As mentioned we have billboards in TX and are trying to see if we’ve received additional calls from TX specifically as a result of them. Hoping there’s a quick way to pull a report showing that."

    1 vote

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  12. Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.

    20 votes

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  13. We have seen repeated instances where fully legitimate callerIDs are being blocked by the RC robocall/spam filters. While this is a useful tool, in our experience the blocking can be too aggressive, to the point of blocking, for instance, a nearby county courthouse and a major medical provider's faxes. We recently ported a department fax line into RC and the department staff almost immediately started complaining about a big drop in quantity of received faxes. None of the sender's published fax numbers hit our call log, and it took us a while (too long) to figure out that maybe RC…

    2 votes

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  14. To provide admins the capability to export their SW configurations should there be a situation where RC goes completely down, and offload to a 3rd party server where can be then exported back without losing continuity.

    2 votes

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  15. Import this change in bulk instead of hitting each user individually. Saves time.

    5 votes

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  16. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    9 votes

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  17. Needs to add an IVR Menu to more than one Phone Number/Extension through internal calls. When you dial a certain extension like Ext. 581 for a call queue group it will play the IVR Menu.

    1 vote

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  18. As an admin, you can listen to users' voicemail messages. When you go to do this, you are forced to enter your admin password. However, if your tenant is configured to force everyone to use SSO and not allow RC passwords to be set, you cannot set a password to do this.

    Can RC configure this feature so it uses SSO to authenticate, voicemail PIN, or some other thing that isn't a RingCentral password for those of us who don't have RC passwords?

    1 vote

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  19. It's best we can add more carriers from the list to notify via SMS.

    1 vote

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  20. Transfer customers to receive a text message when no one is available to answer the call.If no one can answer the call instead of the voicemail he wants to transfer the customer to a text message and the customer will receive a text message instead and will notify them.

    2 votes

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