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3086 results found

  1. Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.

    4 votes

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  2. Able to add the conference number as one of the key press options so the caller will no longer have to manually dial in the number.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  3. There should be an option to assign a number from the inventory to say a play announcement extension to avoid the notification going to the operator extension or there should not be any notification for numbers in the inventory if someone calls it and treats it as an inactive number completely.

    1 vote

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  4. Cust would like to report a bug and ask to have a feature to be corrected, that when a user logs in to the service portal, it should display first the "My Extension" instead of the "Call Queue Management" under the dropdown list beside the profile initial on the top right corner side of the Portal.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  5. Allowing phone numbers to have option to change geographical location for outbound call

    14 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms

    11 votes

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  7. I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.

    3 votes

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  8. To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.

    2 votes

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  9. In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a caller presses zero, it directs them back to the beginning of the call flow if 'Follow incoming call routing selection' is selected for Zero Dialing at the site. We are requesting the ability to configure Zero Dialing settings JUST for the Dial By Name Directory because it can be frustrating for a caller to…

    4 votes

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  10. Ability to report call issues on all major carriers to the US (AT&T, Verizon, T- Mobile ETC.)This will be a great help to customers and support, especially in investigating an issue to resolve an issue.Or a hyperlink inside the admin portal that will redirect you to the support site of major carriers so that we can create a ticket for those carriers.

    4 votes

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  11. Hi there,I don't know why, but the current system only allow for 1 specific audio when interrupting.This is very limitating. What I would like to be able to do (as pretty much all business does) is the following:Play hold musicAfter 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clipStart hold music againAfter 30 seconds play ANOTHER clip.Repeat for as many audio clip you have (interruption audio clip)That would allow us to have smoother wait experience and even place audio like "did you…

    6 votes

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  12. Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?

    14 votes

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  13. Have an option to customize key presses including # and *

    2 votes

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  14. The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number

    2 votes

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  15. Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number

    1 vote

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  17. A call queue has a variety of employees that may also have significant turnover. Having yet another pwd is inefficient and should be the Admin's option.

    3 votes

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  18. Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not

    7 votes

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  19. There should be a template library tool for frequently sent texts.

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Feature Description: The proposed feature aims to enhance call log visibility within the RingCentral platform, specifically targeting calls that are forwarded from another carrier to RingCentral. Currently, users have limited visibility into the journey of forwarded calls, making it challenging to diagnose issues originating from the forwarding number to RingCentral. This feature seeks to address this limitation by providing comprehensive call log reports that detail the complete call journey, from the originating number through to RingCentral.Feature Benefits:Improved Troubleshooting: Enhanced visibility into the complete call journey enables users to diagnose and troubleshoot issues more effectively, leading to quicker resolution times.Comprehensive Reporting:…

    2 votes

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