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2999 results found

  1. The option to bulk assign numbers from the inventory would save the engineers a lot of time. Currently you have to assign numbers 1 by 1, such as when adding numbers as CCRNs using numbers from Number Inventory.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Looking for an option to have the feature for call origination even if the call queue doesn't have a virtual line or number.

    1 vote

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  3. We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instead of contacting customer service.

    1 vote

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  4. cx wanted to add unlimited numbers on caller on call rules within the admin porta

    1 vote

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  5. It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…

    2 votes

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  6. The customer would like to able to send out VM or announcements to their callers that was not answered. The VM or announcement will say that they will get a callback from the company.

    1 vote

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  7. Have an option to customize key presses including # and *

    1 vote

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  8. costumer would like to have the option back to changed the toll free number within the admin portal in number inventory

    1 vote

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  9. Customer would like their external forwarded calls to a different RingCentral account to retain to their original extension even calls are routed to a different RingCentral Account

    1 vote

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  10. Customer wants to have the option to use their Email instead of the voicemail box as their voicemail storage since the maximum limit of 200 is not enough for them and this would be a good idea for a company that receive a lot of voicemails.

    1 vote

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  11. The account has 70 numbers that need to be assigned to Auto Receptionist and there is no option to select all. No other way just to have it assigned manually.

    1 vote

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  12. currently, the option is to change the number under forwarded calls instead of deleting what is currently setwhen the customer logs in to the web portal - Settings - Phone - Incoming Calls - Call rules & voicemail - Forwarded calls we can only change the number and there's no option to delete

    1 vote

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  13. Customer would like to have play announcement feature that will route the call to any available agent

    1 vote

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  14. Hi Team,I am opening this inquiry so that we can enable this feature under user>template>key templateCurrently there are mitels and other brand that has this feature and yealink doesnt includeTony our partner will appreciate if this willl be available on future produc releaseRegardsRam CarilloRing Central Support Team

    6 votes

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  15. We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.

    7 votes

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  16. I want to use my toll free number as a digital line. Apparently, I cannot swap my toll free number to be a licensed number.

    2 votes

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  17. When creating a call queue, there is an option where a user can select either 'Select Managers From User List' or 'Use Manager's email'. Once this is created, there no option to update this any longer. Please provide an option to update this instead of recreating the entire call queue.

    1 vote

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  18. We would like to see a graph that is broken down into each user's activity represented by an individual line on the same graph in the performance analytics page.

    1 vote

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  19. The current RingCentral fax-only accounts lack visibility into the status and configuration of Analog Telephone Adapters (ATA) connected to fax machines. This feature request aims to enhance the user experience by providing users with visibility into the ATA status and configuration directly within the RingCentral portal. This will enable users to track inbound and outbound faxing activities, diagnose issues with the fax service, and ensure seamless fax communication.

    1 vote

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  20. Button from admin portal to change the voicemail pin that will going to apply to all the users - more easier that modifying the pin per user

    1 vote

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