3744 results found
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Provide for Persistent Preferences
Several interfaces in the Admin portal allow selection of how many rows of data to display. I routinely change the default setting to "200" or "All" but I do this routinely because my selection does not "stick" from one session to the next -- often reverting to showing only (for example) 10 call queues when I have 47 and would like to see them all by default. Can this be changed?
1 vote -
add extension number to main site
We should have a way to add an extension number to the main site. As of now, we only have options to add extension numbers to other sites for multi-site accounts. This would let the other sites transfer/call the main site easier.
2 votes -
Being able to search for area codes without knowing the county
Enter the local number EG 01778 instead of having to know it is located in Lincs / Bourne
When ordering a new number1 vote -
Sort extensions added in call recording
A feature in admin portal to sort the extensions added in automatic call recording from the ones not added yet
2 votes -
Default settings for new extensions
A way to setup default settings for new extension so that:
Inbound and Outbound recordings is turned on by default.
There is now "office hours" inbound rule applied.
1 vote -
Change phone queue to match number inventory options
I used to change numbers in queues by adding the new number and removing the old one or remove the old one and then add the new one. Something changed to when you delete the number from the queue, it removes it from the inventory and has no choice of keeping it as I was told by support. Can this please be fixed where it doesn't delete the number from the inventory or have a prompt or option that clearly states to keep the number or not to keep the number.
1 vote -
Capability to Add IVR Keypress to Route to an Auto-Receptionist Number
We would like to have the capability to add a keypress in the IVR Menu that can route the call to a phone number that is assigned to the Auto-Receptionist.
1 vote -
Choose a specific user for call recording announcement
Choose a specific user to play for call recording announcement only
7 votes -
User Extension and Device Report
Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.
8 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
5 votes -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
call monitoring speed
when listening to the call monitoring, can we get a x2 to hear the call faster
2 votes -
Service Status Notification Tester
We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.
2 votes -
Add Yealink T40G to the list of Supported Phones under BYOD
Add Yealink T40G to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
3 votes -
Main line number as shared line
I meant to say that the Company Main Phone line (3022136615) is assigned to
our Autoreceptionist Phone Line (3025048336). What are the steps to making
the company phone number ending in 6615 a shared line? Do I need to detach
the main line off of the 4336 phone account so that the main company line
shows up in the "Number Inventory section"?I don't want to change the main number as a lot of our customers use this
to call us. Is there any way to make the main company number a shared line
without getting a new number?3 votes -
Centralized SIP Settings
Downloading the KeyTemplates overwrites the initial configuration on deskphones (CP devices) so that the SIP parameters are overwritten.
If you want to change the internal configuration (due to network, e.g. is set centrally to TCP/UDP, outbound proxy disabled and a specific port this configuration is overwritten when the deivce reboots.
Client would request a central point for setting the SIP credentials - to specific protocoll and port for all devices on the account - instead of configuring manually on each device. Thus the overwritting of credentials would be prevented due to central configuration retrieval.
3 votes -
Admin Portal User Activation without Email Dependency
In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.
Feature Proposal:
To address this limitation and provide greater…18 votes -
adding option
Add Xfinity as an option to notifications
1 vote -
Fax forwarding to company contacts via the admin portal
Ability to forward the faxes to company contacts via the admin portal
3 votes
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