3885 results found
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Remove company directory from phone
Hi we have an emergency phone at our location and we would like to remove the company directory if possible? and instead have a list of emergency contacts.
1 vote -
Automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Currently, we’re manually assigning numbers to users during provisioning, and we’re hoping to streamline this process to improve efficiency and reduce potential errors. Ideally, we’d like to automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Could you advise whether there are built-in tools, templates, or API-based workflows that can support this type of automation? If possible, we’d also appreciate guidance on best practices for implementing this in our current setup.
3 votes -
template
Feature Request: Ability to Revert to Previous Settings After Applying a Template
We would like to request a feature that allows users to easily revert to their previous configuration after applying a template, particularly for settings like custom voicemail greetings.
Use Case:
Currently, when a template is applied, it overrides existing user settings—including custom voicemail greetings. If the template is applied accidentally, deleting the template does not revert the changes it made. As a result, administrators must manually reconfigure each user's settings, which is time-consuming and prone to error.Requested Enhancement:
Implement a rollback option that allows admins to restore…2 votes -
Custom Hold Music on users end
There should be the ability to place custom hold music/recording for individual user extensions just like there is for a group call under call queue
4 votes -
Ai receptionist pronunciation
We have subscribed to the AI receptionist feature for our account, however the AI receptionist is having trouble on pronouncing my last name instead of "Kazor" it is pronouncing it as "Katchor" it would be better if there is way for us to correct this by just uploading a recording with the correct pronunciation and just upload it to the receptionist and just play that recording when transferring calls to my extension
1 vote -
Extension
It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users
2 votes -
Unassign User phones in Bulk
The option to unassign user phones in bulk in the admin portal and assign soft phones to the user extensions.
1 vote -
CCRNs to be published in Directory Assistance
After moving IVRs/Call Queues to CCRNs for Contact Center the client would still like the ability to publish CCRNs for Directory Assistance in Service Web per Site location.
1 vote -
app only password
- as per the customer it used to be under user>user details>security>generate app password
- used to be 16 character long
- generate one time password without giving the login credentials, so the person (without any active extension on the RC admin portal can log in on the RC app on their phone)
and they want it to be available again
1 vote -
Add Option To Change Limited Extension Number of Rings
Add an option to configure the number of rings before a limited extension forwards or disconnects the call.
1 vote -
Ability to Stop SMS on after hours
I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account6 votes -
Use number assigned in message only extension as outbound caller ID
A feature to use a number assigned in a message only extension as an option for outbound caller ID number for user extensions across the board like how a local number is assigned in auto receptionist
3 votes -
Recover Deleted Contact List
We would like to request a feature that allows users to recover their deleted contact lists within the application. This would be extremely beneficial in preventing the loss of valuable information due to accidental deletion or errors.
Problem: Currently, when a user accidentally deletes contacts or contact lists, there is no easy way to recover them. This can result in significant data loss, especially for users who rely heavily on the contact list for personal or professional communication.
3 votes -
RingEX After Hours Schedule Display
Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
This part if fine.However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.Ideally we would like a more detailed summary of the After Hours Display.
I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
Thurs, Sat, Sun all day3 votes -
Consistency for field layouts when creating new Extensions
Please have consistency between different modal dialogs when adding new extensions. As you can see, when adding a Message-Only extension, the "Extension Name" field comes first, then "Extension Number". When Adding a new IVR Menu, the "Extension Number" field is first, then "Extension Name".
See attached screenshots for examples.
2 votes -
Ability to pull up user reports for user who is not logged in to the app for 30, 60, 90 days
We have contacted support seeking assistance if there is a report that we can pull up to view users who is not logged in to the account for several days
1 vote -
automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
24 votes -
Option for Second missed call delivery to originating Ring group Voicemail
In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.
Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)
3 votes -
Search via contact name on the call logs search bar
The search bar for the call logs to be more flexible so we can filter the call logs not only by searching the phone numbers and extension number, to be able to filter it by searching the contact name as well
3 votes -
Fax email notification
Capability to access the email confirmation with the fax transmission results in the admin portal. This is a work around if ever the email notification was not received to the designated email addresses.
3 votes
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