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3039 results found

  1. Ability to receive missed call notification when the call is routed to an external number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. Add special number to incoming caller ID from Call Queue

    3 votes

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  3. The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.

    1 vote

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  4. We would really appreciate a better process to order new phone numbers. Something like:
    1- a level 1 Admin request to purchase new phone numbers
    2- request is escalated to a level 2 admin role or a procurement role for approval
    3- if approved the order is placed.

    1 vote

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  5. Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.

    6 votes

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  6. Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.

    21 votes

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  7. I have a zero dialing setup where the call will go to a specific extension. However, I want to disable this feature when the call goes to my call queue.

    1 vote

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  8. We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question

    1 vote

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  9. The blocked call voicemail for either specified blocked numbers or withheld numbers (under Greeting & hold music for a call queue) cannot be customised. Allow user to upload their own custom voicemail announcement like in others arrears of the system.

    2 votes

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  10. we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other

    2 votes

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  11. Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.

    4 votes

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  12. Allows to connect the call on a extension on the IVR once customer don't press any key.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. would like to have it that when someone calls into the queue that it first ring to User A and User B then after 3 rings have it go to User C then to the team voicemail if nobody answers

    1 vote

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  14. We are forwarding voicemail notification from our extension to a specific extension 101 we would like an option for us to change the notification content and address it to the owner of the extension were the Voicemail is forwarded

    1 vote

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  15. A Call Queue Manager should have access to see the Member's status whether they are available, busy, or unavailable without having Phone system admin or Admin access. They should have access to it even just by logging in through the Queue.

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  16. Want to be able to seperately control users ability to use RingCentral for Teams app/plugin from the main desktop app.

    Currently, if I define a role as not having access to the desktop app, users with that role will be unable to use RingCentral for desktop (expected) AND unable to login to RingCentral for Teams (unexpected).

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. Edit in Call handling in User Settings.

    Customer's are having issues editing the number in call handling settings.

    1 vote

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  18. It's best if we have this three options under Roles be separated.

    1 vote

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  19. to copy or transfer full details of Call queue to Excel automatic not manual input

    1 vote

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  20. They want to have the callers hear a ringing tone first before the company greeting will be played.

    8 votes

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