3086 results found
-
give caller information from voicemail emails
Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email
4 votes -
Desktop app version report with station ID
It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will when it will update next.
3 votes -
Fax Usage By Line
We're wondering if it's possible to create or utilize an existing report that we can send out via email on regular intervals that will show us the Fax usage by line? We're trying to decide if we need to keep all the Fax lines, and this data would be incredibly helpful in narrowing down the list.
3 votes -
Billing Contact Information to be associated to any RingCentral number
Partner wanting our system to allow Billing Contact Information tab for contact phone number to accept RingCentral numbers within the account as primary contact number. Current Behavior: Service web by default is set to have the Contact phone section as the main company. Once Contact information is edited, it will not allow to save the details if the main number or any number associated to the account is entered. Reason for Request: Partner said that the set up should be accepted as it is the mode of contact for the contact person indicated. They cannot provide personal numbers as alternate…
5 votes -
Outdoor intercom system implementation
will have a feature that make outdoor device rings the phone inside the office . will have a feature like a ringer that when we press the button it will ring a group of phones.
2 votes -
Call Log - Faxing XLSX Fields/Columns
We need more granularity in the reporting metrics provided for faxing in Call Log.Metrics:File SizePage CountFailed Fax Count for specific DIDNon-Fax Numbers (Unable to find Fax Machine)
2 votes -
Enable Account admin to Enable / Disable 2 Factor Authentication
FR Request: Enable Account admin to Enable / Disable 2 Factor Authentication
Details : Before account admin has access to enable / Disable 2 Factor authentication, and recently for BT accounts access has been Disabled
Significance of the feature : Easier Ext. email address management for the Admin User
Current behavior : Feature access was still on the account but due to the latest update BT account can no longer request to have it Disable either Permanently or temporaryWiki: https://wiki.ringcentral.com/display/public/RNU/RC+411+News+Update+No.+3145+-+British+Telecom+-+2+Factor+Authentication+Discontinuance
Brand : BTUK
5 votes -
Customizing the column for the call logs
Columns in the call logs of the we portal is fixed and cannot be changed. Hope there's a way to customize or arrange the columns reflected in the call logs.
9 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his mobile number.
2 votes -
an option on the User extension tab the ability to create a unique IVR option on the User Tab not on the IVR menu
an option on the User extension tab, the ability to create a unique IVR option on the User Tab not on the IVR menu
2 votes -
Voicemail check box
In the voicemail section in the app (MVP and softphone) plus in the admin portal there should be a check mark box so that we can mark when a situation has been handled. This should be included for user extensions and for call queue voicemails
2 votes -
Two accounts one direct number
two entities. Company A has a RingCentral account and numbers Main Number directs the calls to my individual extension hence I want another number to redirect it to the same main number / Can I receive calls from the two main numbers on my single RingCentral App on my phone, even if those are on different accounts
2 votes -
Company directory | possibility to block certain accounts
Please check if we can add a feature to block/have some users hide from company directory and at the same time still view them by other users within the group.For instance, user 1,2,3, and 4 are hidden from the directory but these set of users can still view each other in the directory.
7 votes -
Feature Request - Automated Custom Rules for Annual Announcements
Feature Request: Automated Custom Rules for Annual AnnouncementsDescription: I would like to propose the implementation of a feature that allows users to set automated custom rules for announcements based on specific dates, regardless of the year. This feature would be particularly beneficial for occasions that occur annually, such as holidays.Use Cases:December 25th Announcements:Example: Announce a special holiday greeting every December 25th.January 1st Announcements:Example: Set an automated announcement every January 1st to greet the new year.Benefits:Streamlining communication: Users can pre-set annual announcements for recurring events.Enhanced user experience: Automation reduces the need for manual intervention on specific dates.Increased flexibility: Users can plan…
3 votes -
Missed Call as Engaged/ Busy tone
having an option to select instead of announcement or voicemail to be just an engaged tone when call is engaged or when no one answered the call
2 votes -
Removing custom hold music for internal users
Is there a way to remove the On Hold Custom Music for Internal Users only? For example, if Sales Team are on a Teams Call and one of them puts the call on hold, then we all hear the On Hold Music. We only want that to play for Outside Callers like our customers, prospects, vendors, etc. Thank you.
2 votes -
Outbound Caller ID Name for Toll-free/Vanity number
Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…
5 votes -
phone configuration screen display - add an option to show extension number + phone number
add an option to show the extension number + phone number
5 votes -
Save and recover ringcentral configuration
The customer would like the ability to save their current RingCentral configuration/settings as a back-up and have the ability to download and restore from it in case of emergencies. This works like data recovery. To restore their saved settings will allow the company to get started with the service without having the need to recreate the settings.
1 vote -
IVR change settings to "If caller enters no action after the prompt played 3 times"
Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times
8 votes
- Don't see your idea?