3614 results found
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Separate option for automatic Inbound and on-demand outbound call recording
A request has been submitted asking if there is option for a separate recording option for inbound and outbound calls, where it's automatic for inbound and on-demand for outbound
9 votes -
IVR Editor Phone Tree Name to Expand
For a business that has multiple sites, IVR menus and call queues with lengthy group names, it would be helpful if there is an option or settings to change the display of the IVR visual editor to show the full name of each group on the phone tree when using the IVR editor instead of hovering to each of box to see the name.
3 votes -
Add Rental Phones on Cost Center Billing Details
The current data available on Cost Center Management Billing details only have the user license, other extensions, and phone number charges. It does not include the Rental Phones and it gives discrepancies when being compared to the actual bill. Please add the rental phones and all other charges and fees entities on the Cost Center view.
1 vote -
DND feature for specific device only
Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa
12 votes -
Service Status notification via Text Messaging
RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.
3 votes -
ability to configure line key function
It would be help ability to configure line key function on the admin portal. Also, if it would be possible to add an extension monitoring feature on the admin portal.
2 votes -
RCV to work on any browser
We are a health service company and most of our customers are elderly and they don't have time or the knowledge sometimes to download or update the browsers we are requesting for the RCV to work on any kind of browsers currently we are using Chrome and safari however we would like to have the customers to have wider option for joining the meeting.
1 vote -
daily delivery reports for recorded calls
Daily delivery reports for recorded calls ( Mp3).
The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.
One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.
should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.
Please add the text/note feature as disclaimer that it's a limitation.
Please include the development to…
2 votes -
leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes -
Report on Keypresses on the IVR Menu
would like to have a report on how the keypresses has been utilized on the IVR
6 votes -
analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
66 votes -
Set a number to make emergency announcements
How can we set a number (for example: dialing 876) to be used for announcing emergency information on all desk phones speakers? It shall interrupt if anyone's on phone during the announcement and play the announcement as priority.
3 votes -
Send Order Confirmation with Shipping info and serial numbers via email
Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides:Tracking InformationSerial numbers and their assignments to each line.This email option would be very helpful so that we can forward information to our installation partners once the order is shipped vs doing a manual lookup before a scheduled installation.
11 votes -
Disable Activation of Corporate Emails for Personal Accounts
To maintain compliance and end-user experience I propose disabling the ability to use a corporate email (ie. *@corporation.com) when signing up for personal RingCentral accounts. This would prevent potential data security risks associated with using company credentials outside the approved corporate use case. Implementing this change would help ensure corporate emails addresses are reserved strictly for official, business-related purposes and allow users to only use IT approved RingCentral accounts.
2 votes -
Admins to archive all data of all users
Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.
10 votes -
Use other international number as caller ID
A feature in which a user on a different user location can use international number as their outbound caller ID number. Let
s say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID7 votes -
Ability to auto populate the fax Cover Page Info to a customized cover page
The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page
24 votes -
Slack automated messages
To have an automated slack message to be sent to internal email address when user transfers calls to them and / or when they receive a voicemail on their personal extension
2 votes -
Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users
The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users
51 votes -
Ability to change phone status from order in progress to completed
Customer should have a capability to change phone status from order in progress to completed in Service web
2 votes
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