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3039 results found

  1. On the IVR menu, I want one of the options to route the caller to one of our toll free numbers.

    1 vote

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  2. It is better also if we can port mobile numbers especially many would like to have that option

    1 vote

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  3. Need to have settings wherein we can select Call Log Email Delivery Settings for the selected extension

    2 votes

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  4. Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.

    2 votes

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  5. ...t's respective recording if there is one. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and it's respective recording if there is oneThis is what was seen and brought up in the SFDC case 21800622 where the customer thought the call transfer was not recorded

    1 vote

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  6. It would be best if admin had the option to recover deleted voicemails or messages from the Admin Portal's call log

    2 votes

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  7. I (admin) am trying to change a user's forgotten pin#. we use SSO instead of passwords, and to change the pin it is asking me for the current admin password, even though i am currently signed on as the admin AND we do not use passwords.

    1 vote

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  8. It would be great if the admin portal (service.ringcentral.com) actually took full advantage of my screen size. I have 1080p and 4k monitors, and there is a lot of whitespace on either side of the screen. Normally, that's not a huge problem, but when reviewing call logs or look ing at users, you have to scroll to the side a little bit to see all of the information.It's really frustrating that the content doesn't take up more of the screen than it does.

    1 vote

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  9. Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  10. We need to have an option where we can disable the censorship for certain words

    1 vote

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  11. RingCentral has a vault for Australian numbers and it would be much better if we had vault for U.S numbers

    1 vote

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  12. Customer wants an IVR menu option in his specific user extension. Where in it will give another option for the caller to choose from or just a feature, making it look like a big company for them.

    1 vote

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  13. Give management visibility over live paging to see what devices are stuck trying to page.

    1 vote

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  14. Sender will be Fax machines and receiver of fax can assign the email address

    1 vote

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  15. This has been requested many times but we really need the feature to play a pre-recorded message. I am considering leaving for a competitor that offers this feature.

    1 vote

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  16. Option to download reports for all users call forwarding settings as it is tedious to check every user

    4 votes

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  17. have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.

    2 votes

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  18. There should be a template library tool for frequently sent texts.

    5 votes

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  19. There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. We have found that any member of staff can create a group chat. We would like the ability for only management (selected personnel) to be able to create and moderate the group chats.Following on from this we would also like selected personnel to be able to access any group chat that is on the system. In order to be able to monitor or delete when needed.This should really be a standard feature and I am not really sure why this is not available.

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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