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  1. Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage queue voicemail.Requesting if the access for update call queue hours, update the voicemail recording and update call queue members have seperate permission.

    5 votes

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  2. Hey! It would be great if you could add a audio file notification by SMS when a customer leaves us a message. Thank you!

    1 vote

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  3. Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.

    1 vote

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  4. It will be very helpful if the customer will have option to assign a recipient on faxes per auto-receptionist.

    1 vote

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  5. A feature in which we can set up a greeting before forwarding the call when a keypress is selected

    1 vote

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  6. Need to be able to control it on my end and they should not be allowed to change it on their end.

    1 vote

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  7. To be able to change the Fax Transmission Result sent number.

    2 votes

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  8. ability to move to the center the desktop app in the user call forward option

    1 vote

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  9. As of now, screen caller only applies when dialing specific extension. However, it didn't work when dialing the Operator (pressing 0) and also on the Call Queue (since it appears to be auto accept). We would like to request that Screen Caller also applies to Operator's call handling where Screen Caller is turned on.

    1 vote

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  10. It would be great, if we can set up an operator (when people call and press 0) by their work hours. For example if John only works on Thursday 8am-3pm, it would be great if we can set it up to where a system automatically makes him an operator for these hours, or anyone of our choosing based on their hours. After John is done it switches back to main operator.

    1 vote

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  11. Enabling SMS for the trial accounts following the prohibited campaigns and contents.Including BAA/HIPAA

    2 votes

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  12. If I could suggest one potential improvement to pass on to the engineers to include in a future update. The downloaded Detailed Call Logs have a column for Result Description. The “Receive Error” Action Result has a Result Description of “Receive Error.” Adding a more detailed Result Description could be beneficial.

    2 votes

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  13. Create a rule for IVR Menu Ext 7 wherein an external number assigned to key press and if no answer after 4rings, the call will forward to another external number that is in the IVR Menu.

    2 votes

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  14. Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. As part of account administration and granting access to features in RingCentral, is seems very inflexible that a user can only belong to a single role. If just a single additional permission is needed, you have to create a whole new role each time and change the role the person is a part of. This seems like a lot of overhead and management of many user roles. It would be ideal if a user could be part of multiple roles so that permissions are additive. If a permission is disabled in one role but enable in another, the user will…

    1 vote

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  16. Overview:The proposed feature aims to provide users with a detailed view of the call journey by indicating which endpoint initiated the call termination. This enhanced visibility is crucial for understanding call dynamics, identifying potential issues such as dropped calls, and improving overall call management.Feature Description:The feature will introduce a clear indication in the call logs or interface, specifying which endpoint initiated the end of a call. This information will be valuable for users and administrators to distinguish between scenarios where a call is intentionally ended by one of the parties and situations where the call may have dropped unexpectedly.

    1 vote

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  17. The internet is a scary place. People should be able to comment First name Last Initial without putting their full name on the post.

    1 vote

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  18. The customer would like the admin portal to have settings to turn off and on the call waiting audio for RC app. To take control of all user's RC ap at the same time.

    1 vote

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  19. I would like to have time stamp on faxes that I receive. The time when we receive fax, not the time when someone sent fax

    1 vote

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  20. There should be more than one user able to view all faxes. Not only one employee deals with faxes.

    1 vote

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