3086 results found
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Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
9 votes -
Add special number to incoming caller ID from Call Queue
Add special number to incoming caller ID from Call Queue
3 votes -
When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e
The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.
1 vote -
Better phone number ordering process with approval
We would really appreciate a better process to order new phone numbers. Something like:
1- a level 1 Admin request to purchase new phone numbers
2- request is escalated to a level 2 admin role or a procurement role for approval
3- if approved the order is placed.1 vote -
analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
12 votes -
Disable zero dialing on call queue
I have a zero dialing setup where the call will go to a specific extension. However, I want to disable this feature when the call goes to my call queue.
1 vote -
Forwarding list for user
We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question
1 vote -
Ability to disable any number press when calling the IVR
we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other
2 votes -
Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.
Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.An inbound call was answered by the user from the call queue. The agent transferred the call to a different user extension on the account. The system shows two different call recording legs since it is a transferred call. The customer wanted to have one leg call recording for the entire call duration to be available under the Call log tab from the Admin portal page.
10 votes -
Voicemail to Text To Have Better Accuracy
Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.
4 votes -
Allows to connect the call on a extension on the IVR once customer don't press any key.
Allows to connect the call on a extension on the IVR once customer don't press any key.
3 votes -
Call Queue Manager Access to Call Logs Exclusive to Call Queue Members
Why is it useful?
- This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.Who would benefit from it?
- More efficient for managers to have segregated call logs specific to call queue members.How should it work?
- Add a Permission for Custom User Role
- Call Queue Manager Access Management: Access Call Logs of Call Queue Members12 votes -
Export Mac address list
We are adding a NAC or AAA, that requires all the MAC addresses of all devices that will be allowed to connect to the network to be registered. It would be helpful to have a feature in RingCentral Admin that would allow me to export all the MAC addresses of all physical phones in our R/C account. MAC addresses and IP addresses would be a bonus.
7 votes -
Enable Survey after queue call
It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).
7 votes -
call queue route call to members per number of ring
would like to have it that when someone calls into the queue that it first ring to User A and User B then after 3 rings have it go to User C then to the team voicemail if nobody answers
1 vote -
Edit notification
We are forwarding voicemail notification from our extension to a specific extension 101 we would like an option for us to change the notification content and address it to the owner of the extension were the Voicemail is forwarded
1 vote -
Add Teams Plugin as an app under "app access" when defining roles
Want to be able to seperately control users ability to use RingCentral for Teams app/plugin from the main desktop app.
Currently, if I define a role as not having access to the desktop app, users with that role will be unable to use RingCentral for desktop (expected) AND unable to login to RingCentral for Teams (unexpected).
1 vote -
Call handling
Edit in Call handling in User Settings.
Customer's are having issues editing the number in call handling settings.
1 vote -
separate Screening, Greeting & Hold Music option under Role
It's best if we have this three options under Roles be separated.
1 vote -
copy or transfer full details of Call queue to Excell automatic not manual input
to copy or transfer full details of Call queue to Excel automatic not manual input
1 vote
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