3614 results found
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When hosting a meeting, guest should have an option not to register or create a profile when joining
When hosting a meeting, guests should have an option not to register or create a profile when joining
1 vote -
Emergency Response Location per site
It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
8 votes -
One time removal of Custom Rule created under the Call handling Template applied.
The Call handling template is being applied to each user, however it created a custom answering rule for each user extension automatically. And once call handling template is deleted, the custom rule stayed on each user extension. There should be an automatic way of deleting the custom rule in each user extension once the call handling template is deleted.
3 votes -
Disable HUD
We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan
3 votes -
Turn off or Modify the email recipient for every changes on the account
Customer would like to modify the recipient and who can be contacted regarding the questions on the changes on the account.
1 vote -
RingCentral PULSE
RingCentral PULSE TO have a report of LONGEST HOLD for a current call in place
1 vote -
robo calls call routing
we need a call routing setup for robo calls and not just blocking them
9 votes -
RingCentral Directory Integration Enhancements
Overview:
The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.- Editing and Updating Uploaded Entries:
Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…5 votes -
Multiple accounts with the ability to toggle between in the app.
I have multiple accounts with RingCentral as I'm running different companies. It is difficult to keep on top of client calls with each account as I cannot be logged into both accounts at once. Is there a way to be able to toggle from one account to another under 1 login? I have been a longtime RingCentral client and this is something I suggested years back. Can you please implement this feature within the desktop and mobile apps?
7 votes -
Separate the ability to turn off configuration level change notifications from normal workflow notifications.
We must turn off admin/configuration level notifications separately from normal workflow notifications.
We do not want end users to be notified that they have been added or removed from a call group.
We want users to be notified they have a missed call.In our onboarding meeting today, our RingCentral specialist indicated it was all or nothing.
1 vote -
Include an indicator of the Primary Number when downloading a User List
We would like to request to include an indicator of the Primary Number on the report when downloading a User List on the Admin Portal.
The current setup only shows all the phone numbers assigned to the users which doesn't indicate whether a number is a Primary Number or a Direct Number.
1 vote -
Bulk Convert Phones to Hot Desk Phone
Facility to convert unassigned phones to hot desk phones in bulk would save lots of time in all deployments that are inclusive of such devices as the flow to do so is roughly 30-60 seconds per device and is very monotonous. With hundreds or thousands of phones this is very inefficient.
Would suggest something akin to the Bulk Device Replacement.
3 votes -
Synchronous Automated Machine Detection - AMD
Synchronous Automated Machine Detection. Allow for campaigns to enable audio files to be played while the system is detecting if a pickup is a machine or person (AMD). The reasoning here is that people are more likely to stay on the phone if they hear something - like generic call center background noise.
2 votes -
Option to change outbound call recording per site
cx would like an Option to change outbound call recording per site
2 votes -
Vanity numbers with special character
Customer requested to have a Vanity number(#myvisa) that will have special character in the beginning before the letters.
1 vote -
Incoming caller ID for Internal calls
Customer would like to have an additional tab or rule that would display the primary number for incoming calls instead of the caller ID on the Outbound Call/Faxes that is currently specified.
For example:
The current set up is Outbound Call/Faxes>
Caller ID>For internal calls> Display my phone number> it showing the Company main number set for all users since it is their selected caller ID for external/ outgoing calls.7 votes -
Update Fax "From" info
When sending outgoing faxes from the company fax number, the "from" name is the extension's name rather than the company name. Please have an option to change not just the cover page but also the "from" information.
6 votes -
Ringtone for external number
please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number
2 votes -
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing.
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.
4 votes -
Automatically mark numbers as spam on the caller ID
We want to have a feature to Automatically mark numbers as spam on the caller ID.
Someone must have turned something on because now most of them are coming in as "Suspected Robocall". As a salesperson, I cannot just not answer calls with no caller ID. That would be taking a chance a prospective client would be interested in our services and some don't leave messages.
3 votes
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