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3086 results found

  1. Able to retrieve automatic call recordings in the portal.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Add special number to incoming caller ID from Call Queue

    3 votes

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  3. The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  4. We would really appreciate a better process to order new phone numbers. Something like:
    1- a level 1 Admin request to purchase new phone numbers
    2- request is escalated to a level 2 admin role or a procurement role for approval
    3- if approved the order is placed.

    1 vote

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  5. it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year

    12 votes

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  6. I have a zero dialing setup where the call will go to a specific extension. However, I want to disable this feature when the call goes to my call queue.

    1 vote

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  7. We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question

    1 vote

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  8. we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other

    2 votes

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  9. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.An inbound call was answered by the user from the call queue. The agent transferred the call to a different user extension on the account. The system shows two different call recording legs since it is a transferred call. The customer wanted to have one leg call recording for the entire call duration to be available under the Call log tab from the Admin portal page.

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.

    4 votes

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  11. Allows to connect the call on a extension on the IVR once customer don't press any key.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Why is it useful?
    - This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.

    Who would benefit from it?
    - More efficient for managers to have segregated call logs specific to call queue members.

    How should it work?
    - Add a Permission for Custom User Role
    - Call Queue Manager Access Management: Access Call Logs of Call Queue Members

    12 votes

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  13. We are adding a NAC or AAA, that requires all the MAC addresses of all devices that will be allowed to connect to the network to be registered. It would be helpful to have a feature in RingCentral Admin that would allow me to export all the MAC addresses of all physical phones in our R/C account. MAC addresses and IP addresses would be a bonus.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. would like to have it that when someone calls into the queue that it first ring to User A and User B then after 3 rings have it go to User C then to the team voicemail if nobody answers

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  16. We are forwarding voicemail notification from our extension to a specific extension 101 we would like an option for us to change the notification content and address it to the owner of the extension were the Voicemail is forwarded

    1 vote

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  17. Want to be able to seperately control users ability to use RingCentral for Teams app/plugin from the main desktop app.

    Currently, if I define a role as not having access to the desktop app, users with that role will be unable to use RingCentral for desktop (expected) AND unable to login to RingCentral for Teams (unexpected).

    1 vote

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  18. Edit in Call handling in User Settings.

    Customer's are having issues editing the number in call handling settings.

    1 vote

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  19. It's best if we have this three options under Roles be separated.

    1 vote

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  20. to copy or transfer full details of Call queue to Excel automatic not manual input

    1 vote

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