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3039 results found

  1. Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration

    4 votes

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  3. to separate the vm and fax notification

    8 votes

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  4. The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -

    Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view

    4 votes

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  5. It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.

    6 votes

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  6. I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.

    50 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes

    1 vote

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  8. I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.

    2 votes

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  9. I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.

    3 votes

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  10. when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature

    1 vote

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  11. Have the capability to set an After-Hour rule for faxes to be received by a specific user

    1 vote

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  12. Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.

    15 votes

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  13. Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the seasons change. For example, in the Spring, some locations want to bypass the IVR and have callers go directly into a queue because call volume spikes. But when Fall comes around, they want to go back to the IVR with the menu. We have multiple admins that manage the phone system with different levels of proficiency. While…

    7 votes

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  15. A feature to disable the * 9 function for muting calls for selected user extensions

    2 votes

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  16. It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.

    31 votes

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  17. Have the list of Kbis already available to request numbers. The customer must always send the same Kbis. If there were a list of valid items, this would enable multi-company customers to better manage their fleet.

    1 vote

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  18. We would like to use the CNAM feature for EU accounts. Currently, this is not an option.

    1 vote

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  19. it would be best if we have the option to use the message-only-extension as the fax and SMS recipient

    1 vote

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  20. It would be great if we had the option to view the call-forwarding history of the account prior to updating the call-forwarding in the online account.

    1 vote

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