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3086 results found

  1. This is useful when the customer wants to have a different outbound caller ID assigned to each extension so that It will appear that the extension is calling from a specific department.

    1 vote

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  2. Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax

    5 votes

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  3. Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

    16 votes

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  4. Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Introduce a new feature to the Analytic Performance Report that allows users to apply a handle time filter specifically for instances when users are actively engaged in calls. This feature will differentiate between the handle time contributed by users during their active engagement on calls and the total call duration, including transferred calls. The objective is to enable the accurate calculation of user handle time during their active participation in calls.

    3 votes

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  6. we wanted to purchase a “bundle” when I needed it and not a monthly subscription. An SMS plan that does not renew every month.

    1 vote

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  7. -Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days

    1 vote

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  8. It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.

    1 vote

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  9. Please turn off the keypress when a call is routed, as it will route to another extension or user.

    1 vote

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  10. On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?

    1 vote

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  11. FR to create custom rule under autoreceptionist have an option to route calls directly to an external number instead of an extensions.

    1 vote

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  12. My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then…

    28 votes

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  13. ...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.

    1 vote

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  14. It works per user extension but not on call queue. it helps to determine the caller information

    1 vote

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  15. Customer is suggesting to have the main number to be appearing on everyone's desk phone as if it's an additional direct number to all users

    1 vote

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  16. Everytime a call come in, they can hear different greetings while connecting to the members, this could be quite useful for companies that have so many customers calling in.

    1 vote

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  17. If this feature is activated when customers are waiting on the queue they will have the option to wait in the queue not sending them to voicemail so that they will not wait again in the queue.

    1 vote

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  18. It would be useful if the user creation date is also available on the user end in the Admin Portal.

    3 votes

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  19. we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00

    9 votes

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  20. The current SMS autoreply is for user level only.https://www.ringcentral.com/apps/automatorYou can only send an autoreply from the direct number but not on the IVR menu number or phone numbers attached to the IVR menu.Please have that feature available

    5 votes

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