3885 results found
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Different phone numbers assigned to 1 extension can send email notification to different email address
Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number
4 votes -
Access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
Looking for an option to access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
5 votes -
1 vote
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Real time syncing of Archiver
Archiver was connected to SFTP and we need the syncing to be real time since we need the faxes to be present in the shared folder.
1 vote -
local presence dialing feature
Local presence dialing is a way of making a call appear to come from the recipient's local area code even if it isn't. You purchase and own the local numbers used for local presence dialing.
16 votes -
To let spam/robocaller leave a voicemail instead of line getting disconnected
To let spam/robocaller or no caller ID leave a voicemail instead of line getting disconnected
1 vote -
Enable RC AI on Premium accounts
We have contacted technical support and was informed that the implementation of the AI solutions with Premium accounts are on January 2 we need to make sure that our account will have this enabled on Jan 2
1 vote -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
Retrieved data for a deleted user extension
It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.
43 votes -
Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users
The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users
58 votes -
Call queue member can accept multiple calls
Wants the member of call queue to accept another call while currently engage on a call
12 votes -
Ability for all of the standard user to have an access with the call logs.
Ability for all of the standard users to have an access with the call logs.
1 vote -
Tools that can be use to analyze Packet pcap files
We've tried this several times in the past w/o success. We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
1 vote -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
4 votes -
Retrieve Call recording on not recorded extensions.
User wants to retrieve the recording set to a user extension that we have found out is not recorded, checking if we can retrieve the recording on our end.
13 votes -
As a business, we often receive harassmx
As a business, we often receive harassment calls from people who hide their phone number by dialing *67 before they call. We suggest the function to block all anonymous callers.
1 vote -
Checking the IP address associated with the IP Phone under the Admin Portal
It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.
52 votes -
Capability to retrieve deleted sms for deleted extensions.
Capability to retrieve deleted sms for deleted extensions.
27 votes -
RingCentral Directory Integration Enhancements
Overview:
The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.- Editing and Updating Uploaded Entries:
Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…6 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
18 votes
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