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3039 results found

  1. Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out

    1 vote

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  2. to have the capability of tracking outbound calls done from a single number, used by 5 people all at the same time, having the extension assigned to a call queue

    1 vote

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  3. to identify how a fax was sent if through mobile app, admin portal or desktop app. not only which extension where a fax was sent from.

    1 vote

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  4. In the admin portal, it would be useful to have the reason for refusal or the progress of a number request in: Telephone system / Number request / Number acquisitions : When a number is rejected, we have no information on the reason. When the status is in progress, we have no idea how long it will take.

    1 vote

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  5. When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.

    1 vote

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  6. we have had a phone number with mailbox exist 200 for a while
    Are you able to recover voicemail that is over the limit?

    1 vote

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  7. Right now, we can only manually change a greeting of an IVR menu via the Prompts library (Record prompt > Call me *on your preferred number) and assign it to the prompt of the IVR menu. The same goes for the call queue.It would be great if we could have a feature/option to just dial in to upload a new prompt or greeting for an IVR or call queue.

    1 vote

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  8. On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the phone numbers if they prefer to or just the caller ID name if they would like or need to.

    1 vote

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  9. Notification alert when a certain number or number series becomes availableThere are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.

    5 votes

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  10. To have the settings back on Call / Fax / SMS Recipients need to merge the operator and recipient so when choosing an extension as operator it will also change the recipient to the same extension at the same time.

    2 votes

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  11. We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.

    1 vote

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  12. A feature in which a limited extension can be set up to forward calls

    1 vote

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  13. The call queue Helpdesk 4444, is hidden from the company directory. I see the box where I can turn it on or off but it's greyed out. Won't let me change it. Could you please change it to where it's listed in the Company directory?

    1 vote

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  14. Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.

    6 votes

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  15. Right now, we can only tick the toggle bar to forward all calls from the auto-receptionist going to an external number. It would be nice if we could create multiple call forwarding custom rules going to external numbers in the auto-receptionist.

    1 vote

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  16. it's that they can't call us
    but I want to block so I don't get fooled and call numbers I shouldn't call

    1 vote

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  17. One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up.Have that Voicemail box send an e-mail directly to certain people or some other method to expedite the call back. I like when companies have a message while on hold that “You are #3 in the call queue. Continue to hold or press 1 to leave a voicemail and we will call you back.” Something like that.

    1 vote

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  18. when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator

    1 vote

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  19. Aside from using the special added number as an indicator if the incoming calls is from RingCentral or personal contacts, which is not applicable for every carrier, Try to have a different ringtones instead

    1 vote

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  20. As a business owner, I would like to avoid receiving any not business related sms, and want RingCentral to have an option to filter out any spam messages.

    1 vote

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