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3039 results found

  1. We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played

    1 vote

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  2. Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.

    6 votes

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  3. Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. The option to download the message data export via admin portal.

    1 vote

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  5. Currently it is set by default and a normal behavior for the IVR prompt to be played three times before it connects to an extension and there is no option to edit it so it can be adjusted to only play twice instead of three times.

    1 vote

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  6. Customer wants to have a default permissions under the presence tab, so no need to add permissions or anything as per the customer

    1 vote

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  7. It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english and plays to a French language option so to say... well clients that speak frech but don't know English wont understand the message.The message can maybe have at most two languages play without it becoming unpractical but it would be much better to have the message focused to the specific language.

    3 votes

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  8. Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.

    3 votes

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  9. We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future changes TWICE (once for each tree). Imagine if we had to support more than just two languages! It seems like it would be more efficient if the initial language selection could simply set a session variable (relevant only to that particular call), and then at each level of a SINGLE IVR tree, that variable…

    3 votes

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  10. I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to the extension and under the Block Option "All Calls" and put in our main number on the exception list. Well that Block All Calls with the exception does NOT work as intended. I am asking, to please fix things that should work. It is exactly the feature I need.

    7 votes

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  11. We have the same staff calling from multi-sites and need to be able to allow toggle between both sites caller-id's as the main numbers.

    8 votes

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  12. Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

    3 votes

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  13. Requesting to add Paging logs to be included on the Call Logs in Admin Portal

    4 votes

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  14. If possible to send Voicemail to all users as an email not as text message.

    1 vote

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  15. Any outlook plugin that will support team messages

    1 vote

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  16. feature for having a call from IVR menu to forward calls to an extension that will have a dedicated greeting that bypass the existing user extension greetings

    4 votes

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  17. Data retention - Option to see how many days are left for a specific recording to expire

    2 votes

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  18. Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…

    1 vote

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  19. The customer would like to add classical rock music for audio while connecting

    1 vote

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  20. Looking for option in creating grouped contacts more than 50 entries. We would like to have the option to select entries up to 100, 200 or 500 entries. As of the moment its limited to 50 entries only.

    1 vote

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