3614 results found
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IVR routing with special number at the beginning when being forwarded to an external number
The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number
2 votes -
Add asterisk for inbound call selection
A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number
1 vote -
Admin Portal access from RingCentral Mobile App
The customer wants to have an option for him to access Admin Portal directly from the RingCentral Mobile app like what we have in our Desktop app for them to easily be directed to the website.
5 votes -
Remove password from call queue voicemail
A call queue has a variety of employees that may also have significant turnover. Having yet another pwd is inefficient and should be the Admin's option.
3 votes -
Template library function for SMS
There should be a template library tool for frequently sent texts.
8 votes -
Report that shows the list of the users who are permitted to send faxes using Email To Fax(E2F)
To have the ability to download a report that shows the permitted users to send faxes using email to fax instead of manually going to each user to verify whether they can or not
2 votes -
Email notification for Failed inbound fax
Looking forward to have all notification for fax transactions(inbound and outbound, failed, partially received or success)
5 votes -
Ring Groups to have its own tab under "Phone System/Groups"
Ring Groups to have their own tab under the "Phone System/Groups". It is odd that to have this functionality you need to go to the "Users with Extensions" tab and have specific labeling so you know its a group and not just a user with extension. This feature is heavily used in almost all on prem systems and should be under its own category under the phone system / groups. This would be beneficial both for end users and admin organization and ease of use/finding the difference between users setup as normal extensions and specifically for Ring Groups.
4 votes -
Capture caller IVR response
We wanted to create an extension which will play a recording that will discuss the terms and agreement with the caller and capture the responses of the caller on the agreement
2 votes -
To Receive EMail Notification on Changes done on the account and Who Made the Changes
A Notification sent to the Super Admin would be helpful if there will be changes done on the account like call forwarding and IVR flow, including of who made the changes.
2 votes -
Billing Contact Information to be associated to any RingCentral number
Partner wanting our system to allow Billing Contact Information tab for contact phone number to accept RingCentral numbers within the account as primary contact number. Current Behavior: Service web by default is set to have the Contact phone section as the main company. Once Contact information is edited, it will not allow to save the details if the main number or any number associated to the account is entered. Reason for Request: Partner said that the set up should be accepted as it is the mode of contact for the contact person indicated. They cannot provide personal numbers as alternate…
6 votes -
Identify the Downloaded Call Recordings in the Call Log CSV file (Which Line)
Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.
2 votes -
custom rule that have more call routing option
a rule where the calling party is dialing the main company, calling party should hear an announcement (will go to play an announcement0 then forwards to an extension or anywhere.
1 vote -
Blocked "Robocall" Visibility
We have seen repeated instances where fully legitimate callerIDs are being blocked by the RC robocall/spam filters. While this is a useful tool, in our experience the blocking can be too aggressive, to the point of blocking, for instance, a nearby county courthouse and a major medical provider's faxes. We recently ported a department fax line into RC and the department staff almost immediately started complaining about a big drop in quantity of received faxes. None of the sender's published fax numbers hit our call log, and it took us a while (too long) to figure out that maybe RC…
3 votes -
Have the online account to have a download for all extensions
We need to have to be able to export all extension on the account the only available download is on the User/ User with extension/ download what we need is an export for all the extension on the account including call queue, message only extension etc.
3 votes -
IVR Menu Incoming Call Queue
On IVR Menu, customer wants to identify which key option the caller press on key presses
4 votes -
Disable HIPAA for a specific user.
We aim to have the ability to deactivate HIPAA compliance for a particular user.
2 votes -
IVR Voice prompt
A feature that will allow voice prompts like "Say 1" to navigate instead of Keypresses.
2 votes -
Call Queue Manager Access to Call Logs Exclusive to Call Queue Members
Why is it useful?
- This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.Who would benefit from it?
- More efficient for managers to have segregated call logs specific to call queue members.How should it work?
- Add a Permission for Custom User Role
- Call Queue Manager Access Management: Access Call Logs of Call Queue Members16 votes -
Allow Deskphone and Desktop/Mobile app to be grouped
The customer would like to get the feature to group desktop/mobile app and desk phone together if there's already an existing grouped coworker under the ring settings
6 votes
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