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  1. When an account is set up to record calls automatically, new users should be set up that way automatically with the option of changing it to not record, not the other way around. In addition to that, this option/function should be included in the users' profiles instead of a completely different path and setup function. It is very misleading that, when our account is set up to automatically record calls, each new user added isn't set up that way as default, and there's nothing in the profile setup to indicate that it's a separate setting elsewhere in the system.

    2 votes

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  2. 1) Call Screening: is enabled for callers who have no caller ID / not in my contact list / Always. However, a caller can be connected without recording anything, or pressing any key - Just by briefly waiting. Would be nice if the calls would just disconnect after 3 seconds if caller enters no input.

    2) For Blocked Callers: Cust have Block calls with no caller ID enabled for Calls and Faxes, yet "Unknown" calls continue to be connected to me rather than dropped. Even with the greeting / prompt of: either caller id is not allowed or mailbox is…

    2 votes

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  3. On the Call Queue Ability to Send the Caller to An External Number for Essential Plan

    1 vote

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  4. Ability to add customer columns in Live Reports Dashboard

    1 vote

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  5. Set up a different custom call forwarding feature in which all calls from the mainline then selected an extension number to forward to a different number/extension vs direct calls an extensions DIDExampleMainline: 888 *** 45Extension: 101Extension 101 DID: 615 *** 45Calls from mainline 888 * 45 then press 101: Forward to another extCalls directly to DID if ext 101 615 *** 45**: Forward to a different extension

    1 vote

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  6. The option to have the the toll free number assigned to the extension to be the phone number shown on the desk phone display.

    1 vote

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  7. Wants all users to have an option in changing or create a schedule wherein the inbound faxes will be forwarded to certain extensions.

    1 vote

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  8. Have the ability to get detailed call log reports with email filtering and additional email columns.

    1 vote

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  9. Adding keypress zero to a User extension

    1 vote

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  10. Allow customer to spoof the caller ID while in the process of porting in

    1 vote

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  11. when we log in and it sends a security code it goes to me and only gives 60 seconds to log in. With a team of 12 that is not feasible and I need to add multiple email address for the code to be sent to

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. We need the ability to route calls before the prompts plays three times in the IVR Menu.

    4 votes

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  13. A feature for Sending SMS in web portal

    2 votes

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  14. Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Please let us know if this can be made into a feature. Thanks!

    1 vote

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  15. It would be best if we could edit the extension numbers when doing bulk upload, so that we can set what extensions to put in and not just follow the highest extension created.

    1 vote

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  16. option to activate call queues in bulk via Admin portal

    1 vote

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  17. ability to run actual users phone login

    1 vote

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  18. Enable bulk limited extensions

    1 vote

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  19. As an Admin, I need to forward voicemails from exiting employees to current staff for review, but the team’s information does not populate. It does not make sense to have this contact search feature embedded in the system when the company contacts are not available to search unless I add each individual to my contact list. Additionally, the contact list that I add within my profile will not transfer to another user. Since I have to log in as that user to be able to transfer the voicemail, my contact list will not display which defeats the purpose of me…

    2 votes

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  20. Customer wanted to have the different set up for the company fax number

    2 votes

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