3483 results found
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Set Intercom Feature In Bulk.
When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.
63 votes -
UK Mobile Numbers as a Substitute Caller ID
In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
14 votes -
IVR setup for internal calls
Needs to add an IVR Menu to more than one Phone Number/Extension through internal calls. When you dial a certain extension like Ext. 581 for a call queue group it will play the IVR Menu.
1 vote -
Add more carriers on Notifications to notify via SMS
It's best we can add more carriers from the list to notify via SMS.
1 vote -
Adding key presses to IVR to leave a callback number
If it is possible to add a specific key press to the IVR to leave the callback number of the caller.
6 votes -
Transfer customer to receive a text message
Transfer customers to receive a text message when no one is available to answer the call.If no one can answer the call instead of the voicemail he wants to transfer the customer to a text message and the customer will receive a text message instead and will notify them.
2 votes -
Ability to Archive other data for all users not just call recordings
Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.
7 votes -
Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.
Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.
4 votes -
Voicemail loop
A feature in which if the call reaches the voicemail greeting, there would be an option to repeat the greeting and select to forward the voicemail to another extension`s voicemail box
4 votes -
Feature to disable internal transfer
To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization
3 votes -
Wants to have template in adding members on multiple parking locations.
Wants to have template in adding members on multiple parking locations.
1 vote -
Ability to filter Business Analytics by Toll-Free Numbers
Currently, the Business Analytics portal only has the option to filter Widgets by Company Numbers. I would like the ability to filter by all Toll-Free numbers on the account. Frequently, Toll-Free numbers are not only assigned to the company, they are assigned to Call Queues, Users, etc. I would like to have the ability to pull in all the locations where Toll-Free numbers are assigned in one Widget.
1 vote -
Call monitorers only receive email notifications if both "can monitor" and "can be monitored" is ticket
Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but are not on the can be monitored" list, are usually higher managers/support staff that shouldn't be monitored but should be notified when someone has been given call monitoring capabilities
5 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
21 votes -
Ability to block multiple phone numbers into Blocked
The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature
4 votes -
Call Parking
When we park calls to get information we continue to get other calls and have to refuse them to get back to the dial pad. Is there a way that we can hold or park a call and not get calls?
1 vote -
Put a label for recording/uploading greeting button
It's best to put a label to avoid confusion when we need to upload a customize greeting. Instead of just a red dot/button put a label that it says 'upload'.
1 vote -
Global Contact Sharing of your personal contacts to people in your company
We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refer to whenever we add someone?
15 votes -
Ability to run reports using Filter in License and Reports
When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There needs to be the ability to only run reports per the filter criteria.
15 votes -
Block All incoming International calls in bulk option
The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.
7 votes
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