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3086 results found

  1. It would be more convenient if there were an option to check the type of user license in the "adoption and usage" section of analytics.

    4 votes

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  2. Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls

    4 votes

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  3. RINGOUT should be included in PERFORMANCE report KPI

    1 vote

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  4. Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.

    2 votes

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  5. If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.

    1 vote

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  6. It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"

    1 vote

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  7. Feature Request : Allow multi-user devices to be set up for BT accounts

    Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.

    Significance of the feature : Allows one device to enable multiple phones

    Current behavior : currently unavailable under BT Cloud Work Accounts

    Brand : BT Business

    1 vote

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  8. We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…

    92 votes

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  9. need to download or extract information on the admin portal via excel sheet like all the emergency response location in the account.

    2 votes

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  10. It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.

    1 vote

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  11. Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).

    36 votes

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  12. An option that can click for a temporary password like Passw0rd1 for all new users.

    We really would like the policy revoked that does not allow the use of a password more than once within the last five password changes; this isn't a rule that we authorized. I often find myself resetting passwords as an admin and needing to issue temporary ones should someone forget them. It is irritating, especially if I need to reset more than one time, to have to constantly think of fresh passwords.

    4 votes

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  13. I would like to have a way that restricts standard user to modfy there Incoming call rules specially the schedule hours because of lthe businesses now are hiring remote workers.

    4 votes

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  14. We are trying to add the our Cisco SPA 192 for Multi-user devices however when we are doing so the Device is not showing in the selection contacted support was advised that the device is not supported. it would be helpfull if we are able to use Cisco ATA for Multi User features

    2 votes

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  15. currently only User lines can be added a member of a call queue. please add the ability to add Limited Extensions to a call queue.

    15 votes

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  16. Choose a specific user to play for call recording announcement only

    4 votes

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  17. To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).

    Desired Outcome:

    Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
    Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.

    1 vote

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  18. How would I add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications.

    1 vote

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  19. Ability to disable multiple outbound simultaneously or making a new call while on on going call.

    1 vote

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  20. Customer would like to have an option to create a video meeting through the admin portal

    2 votes

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