3740 results found
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Allow Direct Number to Be Set as Main Company Number While Preserving Original Roles
Description:
Customer is requesting the ability to assign an existing direct (extension) number as the main company number, while still retaining full functionality of all existing number assignments.Current Limitation:
At present, when a direct number is assigned as the main company number, its role is changed within the system and it cannot simultaneously remain assigned as a direct extension. Additionally, the original main company number cannot remain independently assigned to the Auto-Receptionist without reconfiguration.Business Use Case:
The customer requires the following configuration flexibility:A direct extension number should be usable as the main company number (public-facing number)
The…1 vote -
admin pin that works for all extension voicemail that cannot be changed by users
The superintendent has requested that we have an admin pin that will allow access to any voicemail in our system quickly in the event that a threatening voicemail has been left at a school site. This will facilitate us quickly allowing law enforcement access to the voicemail without waiting for someone to log in and change the pin from the admin portal
1 vote -
Add PO Field to Admin portal for purchases made via portal
When purchasing phones, etc. via the Admin portal, the suggestion is that Ring Central adds a field to allow a customer to input a Purchase Order that would then be tied to that purchase on the resulting invoice.
3 votes -
Ability of admin to view if user is able to view unread voicemail
ability of super admin to check/view if user is able to see unread voicemail
1 vote -
Show Toll-free minute usage in Service Web
The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.
71 votes -
CNAM Verification & Update Tool within Admin Portal
Enable RingCentral admins to directly manage, verify, and push Caller ID Name (CNAM) updates to major carrier databases (AT&T, Verizon, T-Mobile, etc.) from within the Admin Portal, ensuring consistent and accurate caller name display for outbound calls.
9 votes -
RingCentral app access restriction by geolocation
We would like to have the option to block users from accessing RingCentral outside the office network.
3 votes -
Track device mode changes with an audit trail
When the device mode is changed to voice or voice and fax, it should be reflected in the audit trail.
2 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
3 votes -
Block caller ID name should show on call recipient
The number is still showing on the call receiver even if I chose Blocked caller ID.
1 vote -
Call Queue Music
I would like to configure our call queue so that calls transition to overflow members seamlessly. Specifically, I need the hold music to continue playing without interruption as the call moves through the overflow list, rather than restarting or cutting out during the transfer.
2 votes -
Ability to retrieve users and phone numbers using mac address.
The customer requested a feature wherein they can retrieve the names of the users and phone numbers that were deleted from the admin portal, and be visible in the audit trail by searching the MAC address of the deskphone.
2 votes -
Ability to add a secondary address to the account
A feature that will give an option to add a secondary address to the account for the purpose of porting a number out of RingCentral
1 vote -
Status indicators for reviewed calls in RingSense
In RingSense, customer requests to have clear indicators when calls' already reviewed
1 vote -
Enhance Cloud Connector Routing: Increase 10-Range Limit
User Persona & Impact
Target Audience: Enterprise Customers with Hybrid Deployments (RingCentral + 3rd Party PBX like Cisco CUCM/Avaya).Impacted Area: Cloud Connector / Inbound Routing Logic / Hybrid SIP Trunks.
Severity: High (Blocks migration/coexistence and causes routing failures).
Problem Statement
The current 10-range hard limit for Cloud Connector inbound call routing is insufficient for enterprise customers managing coexisting/split dial plans.When migrating from an on-premise PBX (e.g., Cisco CUCM) to RingCentral, customers often have a single block of extensions where some numbers have migrated to RC, but the rest remain on the legacy PBX.
Because RingCentral currently lacks an…
1 vote -
Messaging Administration - Relocate the Manage Admins function to the Web
Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.
The simple suggestion is to move these functions to the standard Web Admin portal.
9 votes -
Visibility for returned devices and numbers
Client needs help with the service portal to locate numbers and devices they returned
3 votes -
Additional Call Log filters
The customer would like additional filters in the Call log for users who often answer incoming calls, who often park and answer parked calls, etc.
1 vote -
Allow Admins the ability to schedule activation emails
It would be a nice feature to schedule activation emails for users that do not accept them right away. Currently we need to manually send them once the email expires. This would be easier if we could schedule a way to send them every Monday? Every Friday? Monday and/or Friday?
6 votes -
Block Numbers Company-Wide
We are unable to block numbers company-wide at my company. We have tried the methods suggested by others on RingCentral forums and have not found a working method. We tried blocking numbers on a super admins extension and it does not block the number company-wide. There is no apparent way for a super admin to switch to the extension of the main line to block there either, as was suggested by others. I've seen others say they resorted to manually blocking numbers for each extension which is ridiculous. This needs to be a built in feature for admins to use…
6 votes
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