3951 results found
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Disable Outbound Calls to External Numbers
Add a Roles and Permissions setting in RingCentral that allows administrators to enable or disable outbound calling to external numbers for specific users or roles.
2 votes -
Site Name don't include "amp;" when using special character "&".
If you try to edit the site name for multi-site using special character "&" and name will show "&" not "&". For example, target name G&G but right now it shows "G&G". Expected behavior is "G&G" only.
4 votes -
Ability to change caller ID number when dialing
Ability to change the caller ID number when dialing: allow a selection of a single caller ID number and site name out of multiple caller IDs while making calls. Eg. We want the caller ID to display a certain site name and the phone number under a site to be displayed when making a call. We want this to be dynamic, without having it tied to only one site.
1 vote -
Admin Control for Hiding DID on Deskphone Displays
Overview
Goal: Provide an administrative toggle in the portal to prevent the user’s assigned DID (Direct Inward Dial) number from appearing on the physical deskphone hardware display.Current Pain Point
Currently, most deskphones automatically pull the assigned DID and display it on the home screen or status bar.Security/Privacy: In public-facing areas (lobbies, retail floors), sensitive direct numbers are visible to anyone walking by.
User Confusion: Users who primarily use internal extensions or "Caller ID masking" are often confused by seeing a different external number on their device.
Aesthetics: Admins often prefer a "Clean Label" approach where only the User…
4 votes -
Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Feature Request: Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Summary / Feature Overview
Provide an administrative toggle within the RingCentral Admin Portal (under Voicemail Settings) to disable or customize the automated interactive post-recording options for callers—specifically the prompt that allows callers to "Press # to mark as urgent" or press keys to review/edit their recording.Problem Statement
Currently, when an inbound caller is routed to a voicemail box (such as a Call Queue or User Extension voicemail), the automated system plays an interactive menu after the beep. Callers frequently mark routine messages as "Urgent," which misleads…1 vote -
Disable option to edit conference dial-in number
Have the ability to disable the edit option for the conference dial-in number.
2 votes -
Dual provision Polycom VVX 250
We are working to dual provision our Polycom VVX 250 phones to use both work with both Ring Central and Alta Fiber.
I tried updated a few phones to the latest firmware and this did not resolve.6 votes -
Descrepancy
Please investigate why Analytics is showing "IP Phone Offline" for some extension during inbound call attempts, even though the assigned Poly VVX 450 is online and registered.
3 votes -
Include a specific email on User Notification Template
Be able to include an additional email address by dafult from creating User Templates for Messaging Notifications.
1 vote -
Allow "Undefined" Site Status or Parent Routing Inheritance in Admin Portal
Title: Enable "Undefined" Site Configuration & Automatic Parent Routing Inheritance in Admin Portal
Feature Category: Admin Portal / Multi-Site Management / Call Routing
Problem Statement:
Currently, when creating or modifying sites in the RingCentral Admin Portal, the routing interface requires a mandatory radio-button selection. Administrators cannot deselect options or set a site status to "Undefined."Proposed Solution:
Option 1 (Inheritance Toggle/Radio Option): Add an explicit option within Site Routing settings such as "Inherit Parent Site Routing" or "Undefined / Default" alongside existing radio selections.
Option 2 (Deselectable Radio / Clear Selection): Allow administrators to clear routing selections on sites so…
1 vote -
Per-Device Time Zone Configuration for Single Users with Multiple Desk Phones
Currently, when a single user is assigned multiple desk phones across different geographical locations, all assigned devices inherit the primary user's profile time zone (e.g., Eastern Standard Time / EST).
Problem:
For users managing or using multiple desk phones stationed in various regions/time zones around the country, secondary devices display incorrect local times. This leads to confusion regarding local call timestamps, meeting times, and daily device use at those remote physical locations.Proposed Solution:
Enable administrators and users to configure individual time zone settings per assigned physical hardware device, independent of the primary user's account time zone.Hardware-Level Override: Add…
2 votes -
Custom Prefix Labels for Company Phone Numbers
I would like to suggest adding a feature that allows administrators to assign a short custom prefix (3–4 characters) to each company phone number within the RingCentral admin settings.
The prefix would appear alongside the phone number for both incoming and outgoing calls, making it easy for employees to identify which company number a customer is calling and which number they are calling from.
Example
Instead of displaying only:
+1 (416) 555-1234
RingCentral could display:
TOR | +1 (416) 555-1234
or
HAM | +1 (905) 555-5678
Benefits
Instantly identify which office or location the customer is calling.
Easily know which…2 votes -
Custom Role (Prevent user to delete a phone number on the account and still have access to phone numbers to edit or reassign to other users)
Could it be possible to remove the ability to delete phone numbers for all roles except for the Super Admin role?
We have some custom admin roles for administrators to be able to manage our sites and they have the ability to delete phone numbers which we would like to prevent from happening1 vote -
Substitute Caller ID owned by Users not only super admin
Allow all users (not only the super admin) to use verified mobile numbers owned by other users as Substitute Caller IDs for outbound calls.
4 votes -
CDR & Billing Reconciliation Visibility in RingCentral Admin Portal
Feature Request: CDR & Billing Reconciliation Visibility in RingCentral Admin Portal
Feature Title: Active Mobile User Billing Transparency & Call Detail Record (CDR) Alignment
Request Type: Portal Feature Request / Reporting Enhancement
Priority: Medium – High Impact (Customer Support & Billing Dispute Mitigation)
Executive Summary
Customers are disputing Mobile User charges because the standard portal reporting does not clearly surface the total connected interaction legs (Inbound, Outbound, and In-Network/Queue Transfers) that trigger active endpoint billing. Customers typically measure active users solely by outbound call volume (e.g., users making more than 10 outbound calls), leading to a disconnect between customer expectation…
1 vote -
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
4 votes -
The ability to determine who dropped/ended the call using call logs
The ability to determine who dropped/ended the call using call logs
1 vote -
Visibility of SMS Log for Charter/Spectrum Account(s) in the Admin Portal
Ability to see/browse "SMS Log" in Admin Portal under Analytics & Logs and not just in Analytics (Adoption & Usage) for Spectrum account(s)
1 vote -
Advanced Search for Fax Messages (Content, Subject & Optical Character Recognition)
Feature Request: Advanced Search for Fax Messages (Content, Subject & Optical Character Recognition)
1. Summary / Overview
Currently, the search bar in RingCentral App / Service Web only supports filtering fax messages by phone numbers (sender/recipient). Users are unable to search for specific fax messages using the fax subject, message body, or text content within the fax attachment.- Current Behavior vs. Proposed Behavior Current Behavior: Typing text keywords or subject titles into the search box yields no results for fax messages. Search only recognizes numeric inputs (phone numbers or extension numbers).
Proposed Behavior: Expand global and message search capability so…
1 vote -
Comprehensive Phone Number & IVR Routing Report in Analytics
Problem:
Right now, there’s no quick way to audit where all our phone numbers (DIDs) actually route. Admins have to click into every single number or Auto-Receptionist individually to see if it leads to a User, Call Queue, Shared Line, or nested IVR menu. During audits, line changes, or troubleshooting, this manual process takes hours and creates huge risks of missed calls or dead ends.Proposed Solution:
Add a centralized, exportable Phone Number Routing Report under RingCentral Analytics (or Company Numbers) that displays:Phone Number & Label: The dialed DID or Toll-Free number.
Primary Endpoint Type & Name: Direct view…
2 votes
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