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  1. REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
    The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
    I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
    Thanks

    1 vote

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  2. On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.

    1 vote

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  3. When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!

    8 votes

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  4. What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.

    8 votes

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  5. Please provide super admin to access to restore the deleted calls logs.also you can give option to backup of fully account to recover the deleted any data.calls logs are deleting diretly from server that is not good. we should have that option to recover that.

    11 votes

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  6. We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .

    2 votes

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  7. Option to add the shared line extension to the presence status of the user's extension

    2 votes

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  8. Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.

    3 votes

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  9. A customer would like to have the recipients information automatically filled
    on the cover page of the outgoing fax that he will send aside from the name and phone number.
    He would like to add the address, email, name of the person who needs to receive the fax.

    29 votes

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  10. please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls

    2 votes

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  11. A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101

    2 votes

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  12. Current behavior:
    - UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
    - this feature is only available for NA/CA accounts

    Desired behavior:

    option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail

    Steps to reproduce:
    1 RingCentral Admin
    2 Users > Users with Extensions > Select User
    3 Notificatons tab > Messaging Notifications
    4 Received Text Messages
    5 Advance or Basic
    6 option to select SMS carrier and add SMS number for SMS/text notification for…

    1 vote

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  13. Allow RC messaging to Archived

    3 votes

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  14. RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.

    2 votes

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  15. There should be an option at the admin portal where all of the SMS, Calls and voicemails can be access at one tab.

    1 vote

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  16. Customers want to have separate and affordable license for the ATA devices

    1 vote

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  17. Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.

    Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"

    1 vote

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  18. Ability to use call pick up on phones that are connected to ATA device.

    Brand: BT Business

    1 vote

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  19. Custom Rule templates can be created and applied at the user level, but it would be nice to have the ability to do that at the site/ivr level as well. In my case it is a large holiday schedule that we are entering on a large amount of sites. The current method is slow for having to do so many. If not allowing a template, the ability to copy/paste a date scheme would do the trick. This alone would have saved me hours of work.

    3 votes

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  20. I wanted to update the names how would I do that? I tried updating them through a new upload but it didn’t change anything.

    2 votes

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