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3252 results found

  1. Request for Enhanced Warning and Clear Options for Number Removal and Inventory Management

    We would like to request an enhancement to the RingCentral platform that provides more prominent and clear warnings for administrators when removing numbers from queues and other related processes. Currently, the available options to return numbers to inventory can be vague and unclear. It would be beneficial to have clearer guidance on how to manage numbers during this process.

    This feature request aims to reduce confusion and improve the overall user experience when managing number licenses and inventory within RingCentral.

    2 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Exporting detailed call logs

    Customer Request Summary:
    The customer is requesting a more detailed view of call logs within the Call Queue Management interface.

    Current Behavior:
    At present, when call logs are exported or downloaded, they display only basic call information. These logs do not include comprehensive routing details—such as whether and where the call was forwarded.

    Customer Expectation:
    The customer expects the call logs to show the full call path, including any forwarding actions or transfer destinations, to better manage and audit call handling across their call queues.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. call screening

    Customer wanted a feature wherein calls will be filtered or announced if the call is a business call or a personal call when dialing their main company number.

    Note: Currently, the option that we have is adding special numbers as identifier and call screening.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Login and Logout Time Report That Includes Titles and Departments in RingEX

    Customer wants to generate a report for login and logout times for RingCentral devices including Titles and Departments for their users in RingEX platform.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Checking the voicemail remotely.

    The customer is requesting about a feature wherein it will show if someone was checking the voicemail remotely.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Porting Mobile Numbers from Denmark

    Able to port in mobile Phone numbers from Denmark

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Use number assigned in message only extension as outbound caller ID

    A feature to use a number assigned in a message only extension as an option for outbound caller ID number for user extensions across the board like how a local number is assigned in auto receptionist

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Turn off Screen Voicemail for Extension User in the Admin Portal

    i need to disable screen voicemail for a user in the Admin Portal

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Add an option to forward the Message-only extension to external numbers

    Add an option to forward the Message-only extension to external numbers

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Find extension number within the account regardless of whether it is a user, group or or IVR extension

    There needs to be an "All Extensions" option somewhere in the menu to find what an extension is assigned to, similar to "All Numbers" that is under the "Phone Numbers" menu item. Sometimes, I'm asked to look for an extension but the requestor has no idea if it is a user extension, a group extension or IVR and there's no easy way to find it in the system.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Have more than one number routed to the same DID.

    The customer would like to have more than one number routed to the same DID.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Call recording auto translate

    Customer want to have the automatic translation for the call recording, Like if the language they are using on the call recording is Spanish customer want to translate it to English, customer want to have that feature available for the call recordings.

    If possible to have atleast a notes transcription to automatically translate the language from other language to English or other way around

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Email notification for changes on the account

    The ability to disable email notifications for changes made to the account.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Activation of Office 365 global contact list for all users

    As an administrator, I want to activate the global contact list with all users without each user having to enable this individually.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Mac address reports for devices

    I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
    It would be great if this information is among with the information that is included in the download

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. See the device information and phone number assigned to Shared Line

    I need to know what site and shared line a phone is assigned to

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Port In Order Status

    It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. AI Receptionist for User Extension

    Set a dedicated AI receptionist for a user extension when the digital line was being dialed.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Block Robo calls

    Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls

    2 votes
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  20. substitute Caller ID for bulk upload up to 60000

    the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    45 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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