3475 results found
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Assign phone to limited extension
Currently assigning phones to Limited Extensions is a much more cumbersome than it should be!
Current workflow:
Navigate to Groups -> Limited Extensions
Find limited extension to assign a phone
make note of phone number assigned to the limited extension
Navigate to Phones and Devices ->Common Area Phones
Search for phone number
Select the existing phone
Click Change Phone button
Search MAC address of phone to assign
Assign phoneThe process should be identical to assigning a phone to a normal User Extension as described below:
Navigate to User List -> Users with Extensions
Expand Phones and Devices
Click the…2 votes -
ability to have a lower case when setting up multi site main caller id
The ability to have a lower case when setting up the main caller ID
either in custom caller id or on main caller id set up
1 vote -
Customer account portal for Partners to login to multiple accounts with one email.
Currenty as a partner, you have to use a different email other than your own to log into customers portal becasue you can't use your own. Would be nice if there was a partner portal for all existing customers where your own email could be used.
1 vote -
Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager…8 votes -
Option for call queue overflows to route to voicemail
The customer wanted to set up a call queue overflow, so if no one is available in the call queue, the call will be routed to the next call queue. At the same time, if no rep is available in both of the call queues, it will route to voicemail
1 vote -
Add ringdown for all supported phone types
Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".
It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.
5 votes -
customize column when downloading user list
Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.
6 votes -
Feature Request - Add a "Check All function" to Group Membership under User Details, when you select "+ Add call queue membership"
implementing a "Check All" function within the "+ Add call queue membership" interface to streamline the manual selection process. This should be prioritized for development to maximize time savings. Current manual box selection costs the admin at least 30 minutes per day.
adding a template for group management with a check all button
UID: 230126107 | Hicuity Health
MRR: USD 16,196.001 vote -
Auto assign last four of direct number as extension number
It would be easier to have a feature that allows auto assign of phone number's last 4 digits as extension number.
1 vote -
Disable Cross-Site Access Management by Default
The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.
We would like to disable the feature by default or at least allow clients to opt-out of this feature.
7 votes -
option to search if a user is part of different key presses for multiple IVR
to have an option to search if a user is part of different key presses for multiple IVR
2 votes -
Limited role access
It would be great if we could create a custom role that has access to only specified roles when creating or editing user accounts.
We've got other members of IT that are responsible for provisioning user accounts for multiple business apps, including RingCentral. I want them to be able to edit roles, but only have access to roles that we specify so they cannot make themselves or someone else a super admin.
Basically want a safeguard so that they can't self-elevate their permissions.
1 vote -
Customizable font sizes for Live Reports
To have the ability to adjust font sizes for Live Reports
1 vote -
"order reference"
It would be nice to have an "order reference" field where we could enter an internal ticket number, name or other reference tag. Sometimes multiple devices are shipped to the same address and it is difficult to track what the device is for without an internal reference field.
1 vote -
Number Storage for U.S. Numbers
Number Storage is currently available for international numbers. It would be nice to have the availability for US numbers so that we can lock away numbers that we want to keep, but we don't want anyone to be able to assign to other users. Number Inventory still makes it too easy to do that.
0 votes -
Request to Limit Outbound Calls to Toll-Free Only
The purpose of this request is to prevent accidental international or long-distance charges while allowing calls to 800/888/877 numbers.
1 vote -
Exporting detailed call logs
Customer Request Summary:
The customer is requesting a more detailed view of call logs within the Call Queue Management interface.Current Behavior:
At present, when call logs are exported or downloaded, they display only basic call information. These logs do not include comprehensive routing details—such as whether and where the call was forwarded.Customer Expectation:
The customer expects the call logs to show the full call path, including any forwarding actions or transfer destinations, to better manage and audit call handling across their call queues.4 votes -
enable Intercom at an Account Level
Enable Intercom at an Account Level instead of enabling it individually for each user?
4 votes -
Disable Auto Purchase Calling Credit
Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.
3 votes -
Improve Recording Playback Audio Quality From Service Web
Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.
Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.
Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)
Media URL https://media.ringcentral.com
13 votes
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