3885 results found
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Remote Microphone Transmit Gain Controls for Mitel 6930 IP Phones
Directly Resolves Outbound Low-Volume Complaints: External callers routinely complain that employee volume levels are too low on their side, making it incredibly difficult to hear the company representative when calling into a Mitel 6930 IP Phone.
Eliminates Localized User Configuration Overhead: Because the RingCentral Admin Portal currently lacks backend audio gain controls, employees must manually navigate physical desk phone hardware menus to fix this. This creates a disjointed user experience and drives up internal IT support tickets.
Empowers Admins to Standardize Call Quality Remotely: Providing administrators with a way to remotely push microphone transmit gain overrides via centralized settings templates…
2 votes -
Combine User List and User Device Export
When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…
26 votes -
Disable a users from dialing a number
There should be an option for the phone system to block a number from being dialed by the users
1 vote -
bulk download of voicemail greetings
Please add a bulk download feature in the Admin Portal that allows system administrators to export custom voicemail greetings for multiple users or extensions as a single .zip archive.
1 vote -
Call log filter - Additional filters
Additional filter for the call logs.
Currently, the only filters are the date range, call direction, types of call, and the extension.
It would be helpful if all attributes that can be found on the detailed view can be filtered.
In our specific use case, we would like to filter the "result" with "IP Phone Offline".
3 votes -
Support for Speed Dial Key Templates with Pause Functionality
It would be helpful to have the ability to configure speed dial key templates that support pauses within the dial string.
Currently, speed dials are limited to basic number dialing, which makes it difficult to automate calls that require delays
3 votes -
Please streamline BYOC users creation process
Currently, administrators must utilize a counterintuitive workaround of temporarily assigning an unassigned BYOC number to the Auto-Receptionist before it becomes visible and selectable during the new user creation process. We are requesting the ability to either create BYOC users without forcing immediate number assignment, or BYOC Gateway numbers that are not assigned to be available for selection rather than being assigned to the Auto-Receptionist first.
1 vote -
Internal Call Recording Announcement
Implement an option when calling internally that you can disable this call is being recorded announcement.
1 vote -
teams
to have a record of the location where the chat is made by a specific extension, and to have access to the admin portal to monitor by filtering using the date and time, and the extension user.
3 votes -
Reporting for mobile app
Add a reporting feature that allows us to filter and view call and SMS activity specifically generated from the RingEX mobile app by the user.
1 vote -
Role members Site selection in role setting. ability to select sites
Role members Site selection in role setting. At this time i need to go to the user to adjust site setting for the role.
Would like to be able to edit the member site access in the Role member's screen.
Highlighted area needs to be able to select sites.
6 votes -
custom rules for numbers and SMS
Customer would like to create custom rule that does not allow his IT to add or delete numbers on the account However, they need to be able move numbers to different campaigns within SMS
Can a new rule be created for SMS numbers alone9 votes -
delete voicemail
Ability to delete a threshold that can be set to delete the oldest voicemails after X amount of time or Y amount of quantity?
1 vote -
Granular Control to Disable Remote/Dial-In Voicemail Access
Summary
Provide an administrative toggle to disable external PSTN dial-in access to voicemail boxes via the star (*) key, while maintaining internal voicemail access through the RingEX desktop app, mobile app, and web portal.Problem Statement / Business Need
Currently, any external caller who dials a user's direct line (DID) or extension can press *, enter the user's PIN, and access the voicemail system remotely.For organizations bound by strict security frameworks (e.g., HIPAA, FINRA, CJIS) or companies enforcing Single Sign-On (SSO) and Multi-Factor Authentication (MFA), PSTN phone access creates an unmonitored back-door login vector. Disabling PSTN dial-in access forces…
1 vote -
Standard desk-phone “send to next device” button for Ring in order configuration
If the call handling was set to ring in order, and the first in line is the deskphone, and the user wants to route the call to another device or number right away, it is helpful to have a “send to next device” button.
1 vote -
email verification code each time log in to rc service
Hi Team,
Aside from the 2 factor authentication, that client can require microsoft or google authenticator app. Client prefer an option on the admin portal, when enabled. Will asked him everytime he log in to his app an email verification, similar to his bank
Per subject matter expert, currently this is not an option. So i am writing this as suggestion for future consideration as additional security feature
Regards,
Ram Carillo
APAC Support1 vote -
Ability to Randomly Distribute Voicemails to User Extensions within a Group
Request: Introduce a feature that allows voicemails left for a group (e.g., call queue, ring group, or shared mailbox) to be randomly delivered to one of the member user extensions.
This feature would improve efficiency and fairness by automatically distributing group voicemails randomly across available user extensions, reducing redundancy and improving response handling.
2 votes -
Centralized Company Schedule Management
Our company’s operating schedule changes from time to time, and it would be extremely helpful to have a single, centralized section in the Admin Portal where administrators can update the company-wide business hours or schedule. Any changes made in this section should automatically apply across the entire organization, rather than requiring updates on multiple users, call queues, or locations individually.
Having a centralized schedule management feature would:
Improve administrative efficiency
Reduce configuration errors
Ensure consistent business-hour settings across all users and features
Make it easier to adapt quickly to schedule changes (holidays, temporary hours, special events, etc.)
We believe this…
7 votes -
Voicemail
When a caller is sent to voicemail, the recipient should have the ability to listen to the caller while leaving a message with the intention to pick up the call if necessary.
1 vote -
Adding phone without phone number
Ability to add phone to the extension without a phone number for internal use only.
2 votes
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