3952 results found
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Program the # or * to connect with extensions or IVR
Program the # or * to connect with extensions or another IVR
1 vote -
please restrict outgoing phone calls for an actual number - so we can keep on adding numbersl
please restrict outgoing phone calls for an actual number - so we can keep on adding telephone numbers for restricting.
We do not want to be able to dial or call numbers that are on the UK Telephone Preferential System TPS and we have entered into a blocked number for outgoing calls.
1 vote -
Allow multiple users in the ring group settings
Allow multiple devices to be added in a ring group settings since it can only have 2 devices that can be ring at the same time.
4 votes -
Add new sites in bulk
It would be helpful and make things quicker if we had the option to add new sites in bulk,
3 votes -
email to fax with signature
Hi please have a feature to use signature in email to fa
12 votes -
Restrict Porting Due Date
Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…
0 votes -
Allow Admins to add Pictures to user profiles
Allow Admins to add Pictures to user profiles so the company can fully leverage the desktop notifications. It would be great if everyone added their company photo, but 90% do not. I could easily have an admin on my team do it for everyone.
3 votes -
Role and Permissions Report
It would be great to have an out-of-the-box report showing all the enabled permissions in the roles.
4 votes -
Separation of Fax and calls on a call queue when custom rule to Contact center is in effect
Have a feature where a fax can go through without moving to the contact center when a customer sends a fax with a custom rule engaged to be custom routed to the contact center
4 votes -
Remove Microsoft Support from SUSPECTED ROBOCALL classification
Dear RC,Microsoft's support number - where they call you back when you open a ticket with them (and ask them to call you) - is consistently marked as SUSPECTED ROBOCALL. This is certainly not a robocall number and it's (425) 635-2970.Is there a form or an area I can fill out to suggest that it be removed from the list?
4 votes -
Differentiate if callers are dialing personal phone number or ring central phone number
Customer want to know if callers are dialing his personal phone number or his RC phone number but at the same time he wants to see the caller id of the caller.
3 votes -
automated SMS log report
We need the ability to create an automated SMS log report to be sent out every 30 days.
8 votes -
Automatically enable Do Not Disturb when away from desk
This is a description of the Issue you are communicating about. Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
2 votes -
Bulk forward Faxes and/or Voicemails
The admin or even the individual user that receives faxes or voicemails should have the ability to forward multiple faxes and/or voicemails at once. For example, if someone receives 10 faxes that all need to go to someone else, they should (or at least the admin should) be able to forward all at once.
4 votes -
Be able to see the number that the caller dialed in the IVR
Be able to see the number that the caller dialed in the IVR, as of now if the caller hits 1 it is not routing to the correct one but 10 which we changed to make the caller go to the correct menu. I have put a ticket in with RC but they said that this is not available at this time and to put an idea ticket in.
3 votes -
Name of the extension to show in the contacts list even the extension was used as an operator extension
We want to be able to see the name of the extension in the company directory even when the extension was used only as the operator extension for faxes.
2 votes -
payment receipt
It would be great if the receipt of the payments will be visible in the admin portal and can be downloaded as this is helpful for bookkeeping.
1 vote -
Sort Users by Last Name in Admin Portal
Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
9 votes -
Add reorder feature for custom rules
Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.
12 votes -
customize the dial pad for call parking
Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.
7 votes
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