3039 results found
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Simplified guide on how to use the RingCentral MVP app
One of our customers would want a simplified guide on how to use the RingCentral app; how to make calls; how to check messages etc. The customer wants a simple printable guide that's available in either the admin portal or the support site
2 votes -
Add Profile Photo in Admin Portal
It would be nice to have a profile photo of all users in the Admin Portal.
1 vote -
Add method by which an admin can report on the SSO on/off switch inside individual accounts
When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain.This should not be allowed. At the minimum we should be able to report on which accounts have the SSO off activated.Please add some method by which an admin can identify the status of that button on each account in a report fashion.
2 votes -
Apply updates on template to users
When there are updates in a template, it looks like we need to reapply the template to a respective group/individual. Is there a way to automatically apply the updated template to users?
2 votes -
Can break through DND status using Rule
Can break through DND status using Rule
1 vote -
Admin should have options to Resend password to the Users
customer requesting that the Admin of the account should have a capability to reset the password of their users on the portal
1 vote -
Delete Message After Notification Trigger
If we setup message notifications to be emailed would like to have the option to delete the message after the trigger completes or after x period of time. Our last system sent VMs to email and then deleted from the system as its easier to transfer vms through shared folders than through your app at the moment. Similar idea would be for faxes so the system does not have endless amounts of data stored.
1 vote -
Add 'Save' button higher up the role edit section of the Admin portal
When editing roles, it's not always possible to see the 'Save' button at the bottom of the screen - having another button at the top would stop a client from accidentally missing the save button, or moving off the page without seeing that this needs to be saved first.
1 vote -
Report showing devices "offline" for certain intervals of time
This would benefit large companies / restaurant chains that need to know if restaurants or satellite offices are utilizing their physical phones. It provides Admins the ability to monitor, replace and check on offices/campus' that may not be aware their phone is offline.
9 votes -
Allows Voip Number To Ring Together With other phone numbers
Allows the call handling settings to ring the added Voip number and forward the calls to other phone numbersadded to it. The voip is not forwarding the call to the added external numbers.It is considered to answer the call even though it is ringing.It's normal that these automated inbound calls have issues routing to RCbecause RC sends a 200 OK before the call ever reaches an endpoint andthis can trigger those systems to start playing their messages before the users have answered the call.
1 vote -
Have the ability to set call handling for system assigned numbers on hotdesk phones or softphones in service web
Have the ability to set call handling for system-assigned numbers on hotdesk phones or softphones in service web. In the RingCentral case 19310002, and I am sure other cases, the customer has a system-assigned number on the hotdesk phone which when receiving a call they get billed for the call as it is picked up but they would like to change how the call is routed. Currently, no extension rules or call handling is taken into account, producing silence on the call for the caller and then it rings the system mailbox's phone(s).
1 vote -
Should have the option to choose the play speed of the prompts
Was uploading the prompts should have the option to slow or to speedup the play or bitrate of the uploaded prompts
1 vote -
To have an option for a user who has a custom role to have the ability to download call recordings in bulk from the call logs.
To have an option for a user who has a custom role to have the ability to download call recordings in bulk from the call logs.
2 votes -
express link should still be used even the account has been set up
unable to access or get express link working since account not yet done with implementation. we should still have access to use this link since our account still active
1 vote -
Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the be...
...ep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.. All users.
3 votes -
Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as…
3 votes -
Scheduling option for adding number
Hope there's an option to schedule when a number will be added. For example, after choosing a number to add, there's an option on when it will be active to the user.
1 vote -
Share VMs with users from other sites
It would be nice if we could use the shared voicemail feature to share site voicemails with users from other sites. In some cases, users work in multiple sites either routinely or as backup/vacation coverage, and it would be convenient to allow users to access VMs for other sites without having to change the user's primary site assignment.
4 votes -
There should be a way to globally turn off email notifications for emails and other aspects.
In case their is a phishing campaign and we need to temporarily halt email notifications without having to go through hundreds of users individually.
5 votes -
Report showing who access who access and how many times a call recording is being access
Report showing who access and how many times a call recording is being access
2 votes
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