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  1. The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent.We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also see Company address (ERL) where the user has an actual PERL.We need this report to be able to reconcil telephone locations and to assure complaince with Ray Baum's Act. Can the addresses shown be consistent and actually represent the user's current PERL or effective ERL address?

    15 votes

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  2. Customer would like to have the option to route calls simultaneously to more than 10 members on the call queue.

    5 votes

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  3. It is helpful if we can see the peak hours of our company in analytics

    2 votes

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  4. We would love if instead of setting business hours for the phones to switch to the night menus if we could hit the do not disturb button at night and it would automatically go to our night options. When we are in the office it varies on when we leave depending on what we have left to do. Instead of it going to night mode at 9pm automatically and us still being in the office for whatever reason we would like the option to turn it to night mode manually so we can answer possibly important calls while we are…

    2 votes

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  5. Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.

    4 votes

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  6. needs a feature in online account will have a feature to show users that are on DND.

    1 vote

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  7. to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option

    3 votes

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  8. call queue showing complete report and status of the Users with Ignore call rpeort

    1 vote

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  9. It helps business owners in answering inquires and concerns via sms without human interaction.

    1 vote

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  10. Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.

    1 vote

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  11. Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR or CQ and see a clean layout of where it is located and all it's attached to.

    1 vote

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  12. Please add a key template for the Polycom VVX 311 so we can centrally manage speed dials and the function of the softkeys.

    1 vote

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  13. It would make sense to be able to duplicate a custom rule

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. ... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call

    1 vote

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  15. Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.

    1 vote

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  16. In order for the company to categorize both incoming and outgoing calls for better reporting

    1 vote

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  17. Log that shows when they turn their phone on DND, turn it back to available status.

    2 votes

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  18. It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time

    8 votes

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  19. I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…

    1 vote

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  20. When the customer was using their previous cisco phone service in the scenario that their was ever a threat called into a school, customer would use the function *57 that would blacklist the number when they checked their logs, the customer wishes to add function on RingCentral that they could use in the case of a threat being called in.

    2 votes

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