3039 results found
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All phone number can be Assign to All User extension type
All phone number can be Assign to All User extension type
1 vote -
Option to not allowing User on deleting the Voicemail
Have an option to not allow the user to delete any voicemail and will provide access for listen only.
1 vote -
Block All incoming International calls in bulk option
The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.
1 vote -
Log Out from all devices
Cxs would like to add a feature where in they just have to click a button to easily log out from all devices.
2 votes -
Customer wants to add a feature to publish the company number to the Yellow pages
We will have more options to publish our company
1 vote -
Add Meeting-ID as column in bulk download
It is useful when using InContact to be able to download the Meeting-ID as part of the bulk user download. This allows bulk upload into InContact for Meeting-IDPlease add a new column to the bulk user download for Meeting-ID
1 vote -
We would like to prevent users from editing their profile information and pictures.
We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistance with removing all profile picture in the account for all users by admin. This feature is not yet part of our current updates."
3 votes -
Hunt Group In Lieu of Ringing Group
A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt Groups can be shared among one or a number of extension that share the same call coverage. In lieu of configuring within each individual user profile a list of extensions that are grouped into a ringing group and designated to answers calls when not answered by the principle extension, which is likely similar across multiple extensions within a department, allow destinations…
18 votes -
A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB
A Live or REAL-TIME SMS Allowance Monitoring on Service Web Dashboard for the current SMS standing of the ACCOUNT to provide awareness on the Account Admin or IT that if they exceed a one text on messaging then it would give an awareness to the team so they can STOP / PREVENT them to trigger auto pruchase or at least a prompt that this text / sms or next text/ sms would trigger the auto purchase. The dashboard would show up like a countdown timer or tracker of current SMS status and it is live. And below, it would show…
12 votes -
Notification alert when a certain number or number series becomes available
There are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
1 vote -
Remove email notifications to the users when adding or remove users in call monitoring.
Can we remove the notification email sent to the user when I add and remove users?
1 vote -
Add The Capability To Set Default Key For Call Flip
By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your phone will attempt to dial your desk phone. You will be able to get back to your initial call, but only after the call flip has ended (up to 10 rings). It would be useful for us, as admins, to have the ability to choose the number to be the default system-wide. This way we…
7 votes -
Simultaneous call to both user and call queue
Would like to have option to set a simultaneous ring on the call queue group and specific user extension with same members
2 votes -
Have the capability of answering 2 calls coming from the main company number going to a specific extension at the same time.
This will help the extension to answer to 2 calls from the main company number at the same time.
1 vote -
Multiple group managers
Is it possible for to have more than one manager configured for each user group to be able to monitor their call activity, please advise?
1 vote -
Option To Undo The Action For Deleted User
Option To Undo The Action For Deleted User
3 votes -
Dial-by-Name with 2 digit dialing only
They have a user who has a 2 characters last name only and the request to have the dial by name directory press option to allow 2 digit dialing instead of 3.
Behavior: When the caller chooses dial by name directory from the IVR option , they requests for 2 digits/characters to be allowed instead of 3
Step to Reproduce:
Dialed Main number
Choose DIAL-BY-NAME DIRECTORTY
Press 2 digits only and should connect to the user with 2 characters on his last name2 votes -
Ability to Remove Call Recordings
The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete or remove the whole recording from the system. They still want to be able to see that they have had those calls, just not allow anyone to download or listen to them.
2 votes -
Rate Center Changes
It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just happen to neighbor this area. If RC Rate center is not available this will reflect the nearest city and can cause major issues for companies that need to have local numbers appear that way. Is there any way this can be changed, or at least reflect a generic tag such as just…
14 votes -
Push To Talk Roles and Permissions
Push to Talk should have its own role permissions and not rely on permissions from meetings.
1 vote
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