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3086 results found

  1. Is it possible for to have more than one manager configured for each user group to be able to monitor their call activity, please advise?

    1 vote

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  2. They have a user who has a 2 characters last name only and the request to have the dial by name directory press option to allow 2 digit dialing instead of 3.

    Behavior: When the caller chooses dial by name directory from the IVR option , they requests for 2 digits/characters to be allowed instead of 3

    Step to Reproduce:
    Dialed Main number
    Choose DIAL-BY-NAME DIRECTORTY
    Press 2 digits only and should connect to the user with 2 characters on his last name

    2 votes

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  3. The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete or remove the whole recording from the system. They still want to be able to see that they have had those calls, just not allow anyone to download or listen to them.

    2 votes

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  4. It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just happen to neighbor this area. If RC Rate center is not available this will reflect the nearest city and can cause major issues for companies that need to have local numbers appear that way. Is there any way this can be changed, or at least reflect a generic tag such as just…

    14 votes

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  5. Push to Talk should have its own role permissions and not rely on permissions from meetings.

    1 vote

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  6. it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only

    1 vote

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  7. The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.

    1 vote

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  8. Customer wanted to be able to modify the columns for the Personal Contact List. For her to be able to select which information should she see right after she opens her Personal Contact List in Admin Portal.

    1 vote

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  9. so I have a few different RingCenrtal phone number extensions forwarding to my cell phone. instead of the caller id showing up as the phone number of the customer, i would like it for it to show the name of the business that was called so i know which store was called on my cell instead of seeing a bunch of phone numbers

    2 votes

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  10. Is there not a way to remove the requirement for a separate RingCentral password at all if there's an SSO set up on the account?

    1 vote

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  11. This helps the users to easily interface with other systems, achieving even higher site security.

    1 vote

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  12. Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.

    6 votes

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  13. The request is for a methodology to determine source IP to restrict access to administration.

    2 votes

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  14. Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.

    4 votes

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  16. How the zap works is when an email comes into a shared mailbox it will cause RingCentral to generate a call from 4101 to 8188. What we would like to happen is when 4101 calls and the person on call answering the 8188 number will hear a custom greeting or VM recording that says something to do with checking the shared mailbox.Maybe a rule on the 8188 Call queue? Wasn't sure if this was possible or multiple ways to do that.

    1 vote

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  17. allows for viewing of RC usage and justification for expense

    1 vote

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  18. Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

    1 vote

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  19. 1-Ability for Outbound callerid in local number to display name only2-Caller ID name should be visible for Toll Free (open under USTCOM-I-533)

    1 vote

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  20. We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios:Keeping track of auto recorded calls that are about to be deleted.Managing cloud/computer storage.

    14 votes

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