141 results found
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For multi site accounts, allow company contacts to be filtered by location name
We are one company that creates a site for each office we have. In the RingCentral web app, when searching for internal extensions it would be helpful to be able to filter the search to show extensions assigned to a location
4 votes -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
1 vote -
Make user interface more intuitive-highlight Search function more and highlight "Close-X" button in red?
Make user interface more intuitive-highlight "Search" function more and highlight "Close-X" button in red?
1 vote -
View Company Directory List
The customer requests the ability to configure a soft key on their phone for the directory feature, enabling direct access to the full directory list without the requirement to input the first three characters.
1 vote -
Personal Contact - Download in Bulk
Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.
2 votes -
Users will remain visible in the RingCentral App until they are deleted from the Microsoft 365 Settings
The termed users in the MS 365 as 'Active users', but they marked these termed users as 'Do not show in GAL' and in the RC app, these users are still showing as company contacts; their request is to not show these users in RC app.
2 votes -
filter
Filter contacts when transferring calls to only users with the appropriate license to receive calls.
Users with a license that does not accept calls (ex Video Pro) show up in the company directory when transferring calls.
Attempting to transfer a call to these users will go directly to voicemail with no greeting or introduction. This is not ideal for users as it is unclear what is happening.
1 vote -
change email address on ringcentral university
Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.
2 votes -
Automatically sync Ringcentral app contact to any Deskphone
Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.
1 vote -
Increase Company contact limit
Need more Contacts
Can you increase our companies contact limit to like 1,000,000?
Currently the limit is 10,000 and its hurting our experience because we need all hubspot contacts in ring central for simple usage..
3 votes -
Edit Share Contacts
Customer currently do not have a way to be able to edit shared external contacts.
Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,Customers would like to have a feature where
1.) Shared External Contacts can be edit using Ringcentral App or SW
2.) Upload Shared External contacts without using .csv File
3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.10 votes -
Ability to create groups that contain uploaded external shared contacts
Currently when uploading a list of external shared contacts they appear in All contacts and Company contacts. It would be much more useful if once uploaded these external shared contacts could be added to a new group for instance Vendor Contacts, Outside Sales Rep Cell Phones, etc... that could be shared with all phone system users.
3 votes -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
1 vote -
Global Address Book
Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.
Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.
By restricting the contact sync to a specific AD Security Group,…
1 vote -
I had to copy and paste the company name to the first name section for all of our contacts, in order to make the show on the fax ID in the R
I had to copy and paste the company name to the first name section for all of our contacts, in order to make the show on the fax ID in the RC desktop app. But I would like to request RC to allow the company name to also show in the caller/fax ID section as well as the first and last name section
2 votes -
Allow a "per line" option when adding details via the Contacts "notes" field
Our customer wants to be able to include via the "notes" field : the person's name , extension and email within their business contacts
When adding contacts via RC app , on the notes field of edit contact they want to be able to save the details like this example below:
Test name ext 101 - test@gmail.com
Test name ext 102 - test@gmail.com
Test name ext 103 - test@gmail.com
Test name ext 104 - test@gmail.comBut it does not let him separate each details per line instead it'll go as one line like as example below:
Test name ext 101…2 votes -
External Shared Contacts Directory - Extension
For the External Shared Contacts Directory, to add a column for extension #, next to the company main number. This allows the Admin to share extension numbers .
2 votes -
Disable the display of External Shared Contacts directory contacts to a group of users.
Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.6 votes -
delete/remove their ringcentral number for those who saved it on their phone/contacts already
delete/remove their ringcentral number for those who saved it on their phone/contacts already
1 vote -
Exclude company contacts from being screened.
Callers will be asked for their name when call screening is enabled and the caller is not in the contact list. This feature only works for external calls and not for company contacts. Is there a way to exclude company contacts from being screened?
2 votes
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