245 results found
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1 vote
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View All fax details
Viewing all full, complete details of the fax logs not only the name only or number only but it has to show the NAME AND NUMBER, the attachment other than the time and date stamps
2 votes -
Sending to Faxes Machine Predicament
Currently, RingCentral users encounter challenges when attempting to send faxes to government agencies or other entities still reliant on fax machines operating at lower baud rates, typically at 7200/9600. Despite RingCentral's advanced capabilities, users are restricted by the platform's adherence to traditional transmission rates, hindering their ability to communicate effectively with such entities.
This feature request proposes the modernization of fax transmission rates within RingCentral to accommodate varying baud rates, including the legacy rates used by certain government agencies. By updating the platform's capabilities to support a wider range of transmission rates, RingCentral users would enjoy improved compatibility and seamless…
5 votes -
Message only extension capability to have Email-to-Fax and Fax transmission Result notification
Message only extension capability to have Email-to-Fax and
Fax transmission Result notificationCurrent behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.
Desired behavior:
1. To be able allow message only extension to add email to send email-to-fax
2. To be able to include feature of Fax transmission result notification in message only extension.Reason of request:
- cx needs faxes consolidated into message only extension (instead of adding a user extension)
- cx wanted to send fax (outbound) using message only extension
- cx wanted to…2 votes -
Using 1 email to send fax
Customer wants that their fax number assigned to a call queue with multiple people in it received a fax, the email used for notification should be the same email that will reflect when they respond to the fax.
1 vote -
Platform used to send fax
There should be a way for us to check the platform that the user used to send the fax message.
1 vote -
Request to Update Sender Name in Internal Fax Email Notifications
Currently, when a user extension (other than the Main Super Admin) sends a fax internally using company numbers as the Fax Caller ID, the name displayed on the received fax notification is that of the Main Super Admin. This can cause confusion, especially when the fax attachment is not included in the email, as the recipient may assume the fax was sent by the Main Super Admin. It would be greatly helpful if the notification could display the actual name of the user extension that sent the fax.
Sample case: 26322234
1 vote -
Ability to put Note on Customized Template of Fax Cover Page
I want to have the ability to add a note when I'm using my own template for Cover Page on Fax
3 votes -
Email-to-fax contact name should be the same with the RingCentral app
When receiving fax via email from the main fax number, it should show the contact name listed not the default name or number only so that we can easily identify where the fax came from.
1 vote -
Fax Outage Notification for Fax Account
Customer is requesting to receive service status notification whenever there are outage on the service. Customer has a RingCentral Fax3000 account.
2 votes -
Customized Fax Subject Line
Please implement customized subject line on the cover page. That would help anyone viewing the receipt have a better idea of the subject matter of the fax.
1 vote -
Option to get a separate email notifications for 2 different fax numbers associated to a Fax only account
Option to get a separate email notifications for 2 different fax numbers associated to a Fax only account
4 votes -
Combine Inbound fax communications to all RC user fax inboxes
The inability to receive the same inbound faxes across all inboxes within the RingCentral application is creating inefficiencies and delays, particularly because fax communications are typically external and often time-sensitive. This should be something apart of your software within the application as a communications based product offering. This is an issue that should have fallen within the scope of your development process of the RC app, as seamless communication is a fundamental requirement for most businesses.
Currently, the need to leave our primary workspace and rely on other systems for fax reception adds unnecessary steps and increases the risk of…
2 votes -
Rename fax and creating a folder for fax
Have the ability to change the name of the fax I received from the App or have the ability to create a folder on the app and move the faxes I received so we can sort everything properly
2 votes -
Remove Yealink voicemail notification for fax
Whenever I received faxes, I also received voicemail notifications on my yealink device. And if I delete it, it will also delete the fax attached to the email notification I received.
3 votes -
1 vote
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Fax duration
Hi team,
We've noticed that sending a fax using RingCentral Desktop application is taking a while to be processed especially if they are sending a lot of pages. It would be best if there's a way for us to improve the duration of sending fax to improve our customer's experience and efficiency of their task
8 votes -
Recurring Scheduled Faxes
Add an option to set recurring faxes. Users should be able to select multiple dates for scheduled faxes, similar to the functionality in video meeting scheduling, rather than being limited to selecting a single date and time.
2 votes -
faxing rate
Summary:
Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.Proposed Solution:
Automatic Error Detection and Correction:
Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.Dynamic Speed Adjustment:
Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…1 vote -
Email to Fax for Email Addresses Assigned to Multiple Extensions
Summary
This feature request addresses the issue where email to fax fails for email addresses assigned to multiple extensions. The current system is unable to identify the correct outbox for the email, causing the email to fax process to fail.
Current Issue
When an email address is assigned to multiple extensions, the email to fax feature does not function correctly. The system cannot determine which extension's outbox should process the fax, resulting in a failure of the email to fax operation. This limitation affects users who share a common email address for multiple extensions, leading to inefficiencies and frustration.
Proposed…
4 votes
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