366 results found
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Disabling Fax
Being able to disable incoming faxes to a user. Not all users need or what the faxing ablilty
4 votes -
Allow us to change the default folder in attaching files when sending fax
please allow us to have a setting that changes the default folder in attaching files when sending fax.
1 vote -
Fax using optional fax numbers on cover sheet
Our company have several numbers with Mobile licenses that appear in RingCentral Portal account but are not accessible as an option to be selected as a "Fax" number for individual user accounts. It would be great to be able to select any number that appears in our RingCentral Portal account to be a fax number.
2 votes -
Resend Failed Fax with Option to Edit the Recipient's Fax Number
The customer wants to resend failed fax with option to edit the recipient's fax number. Does not want to start again in sending a new fax.
6 votes -
Date and time stamp for when recipient receives a fax
Currently, the date/time stamp on a fax is from when it is sent. We need the date/time stamp to reflect when the fax was received by the recipient.
This is required for compliance within our organization.2 votes -
Fax Transmission Result Timestamp on Subject Line
For the fax transmission email result subject line, please add the timestamp of the fax. This would help make the transmission result unique to avoid the Google integration issue. Google integration is grouping all of my notifications into a single thread based on the subject line.
3 votes -
Ability to Forward fax from ringcentral number to another ringcentral number
Ability to Forward fax from ringcentral number to another ringcentral number
1 vote -
Fax Confirmation Document
A formatted, formal PDF document (not the email confirmation) that can be generated anytime by the sender in their RingCentral app (do not need to have admin access) and details including:
- heading that this is a fax confirmation
- fax date & time (in respective time zone)
- sender name & organization
- sender phone# & fax#
- recipient name & company
- recipient phone# & fax #
- subject of fax (new field added to outgoing fax)
- status of fax transmission - delivered or failed, reason for failed if did not go through, if not all the pages went through, etc.
- # of total pages…
1 vote -
Enable Tagging, Commenting, and Status Tracking for Faxes in Desktop App
Our users require enhanced workflow management tools for processing faxes directly within the RingCentral Desktop Application.
The core need is the ability to:
Tag/Highlight Faxes: Apply custom tags (e.g., "Invoice," "Patient Intake," "Urgent HR") to instantly categorize the fax type.
Leave Comments/Notes: Add internal, persistent notes to a specific fax (e.g., "Requires manager approval," "Follow-up needed by EOD," or specific processing instructions).
Track Status: Implement a simple status indicator (e.g., "New," "In Progress," "Completed") to clearly define where a fax is in the processing pipeline.
Why this is important:
Faxes often require different processing steps, and without a way to…
1 vote -
Sync Fax Default Cover Page from Admin Portal to mobile app
Sync Fax Default Cover Page from Admin Portal to mobile app. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via mobile app, ensuring consistency and reducing manual setup.
1 vote -
Access Fax sent to Message-Only Extension in RingCentral app
Allow co-recipients of Message-Only Extension to access faxes received in RingCentral app
9 votes -
Have the ability to retrieve faxes that have not been received in the past weeks
we get faxes every DAY.. missng from 06/05 till today
how can I retrreive? what went wrong
we are in business, missing faxes not acceptable3 votes -
Editing Fax Cover Sheet
Editing Fax Cover Page
Need to be able to edit the cover page on the fax.
Our company cover page keeps disappearing and when added back to the cover pages, it cannot be edited, nothing can be added to it. Can't even add an optional note when sending the fax. Please fix ASAP.7 votes -
In the previous version, the Send Later function would default to the date and time selected for the previous fax sent. You removed this de.
In the previous version of your outbound fax print driver, the Send Later function would default to the date and time selected for the previous fax sent. You removed this default which we use every Friday for a group of faxes to be delivered Monday morning. Put it back in.
2 votes -
retrieving deleted fax, past data retention policy
Request to redeem deleted Fax logs using the Ringcentra Application
30 votes -
Our company have several numbers with Mobile licenses that appear in RingCentral Portal account but are not accessible as an option to be se
Our company have several numbers with Mobile licenses that appear in RingCentral Portal account but are not accessible as an option to be selected as a "Fax" number for individual user accounts. It would be great to be able to select any number that appears in our RingCentral Portal account to be a fax number.
1 vote -
Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number
📌 Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number
Summary:
Request to enhance faxing functionality in RingCentral to allow users to send faxes by entering an extension number instead of the full 10-digit direct number.Details / Business Need:
Currently, users must enter the full direct phone number assigned to an extension to send a fax.
Users want the ability to enter only the extension number, similar to how internal voice calls work.
This enhancement would simplify the process for internal fax communication within the organization.
Problem Statement:
The lack of support for faxing…1 vote -
Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users.
Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users. Currently the template for user bulk changes in RingEX doesn't include this.
5 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
3 votes -
Fax icon removal in ringcentral app
Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.
17 votes
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