130 results found
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Retrieving Files from a Free Account
Customer wants to retrieve all the data from Free Account including attachment files, photos and documents.
1 vote -
Download team messaging
I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.
6 votes -
ability to print message thread on RC app
The customer found a knowledge base article explaining how to print a message thread from the RC app. However, this feature is not currently available in the app. The customer requires the ability to print message threads for legal purposes and would like this functionality to be implemented.
1 vote -
Highlight unread messages within conversation
Messages below the "New messages" divider should appear in bold. Often people (including myself) are missing new messages if there is more than one in the conversation. Also, the "New messages" divider should appear more bold or highlighted. It looks very similar to the date divider.
3 votes -
Auto reply on instant messaging
Auto reply feature for when you are out of office.
1 vote -
Auto-Reply OOO for Direct Messages
Auto reply and OOO for direct messages. Right now this feature is only available to those who utilize SMS, but my org doesn't so I can't do anything to let people know I am out of office, or auto reply to reach me via phone.
1 vote -
option to enter the employee ID on the message only before leaving a voicemail
customer wish to have the option for the clients to enter an employee id on the message only before leaving a voicemail
1 vote -
Upvoting System for Questions in Team Chats
The purpose of this feature is to enhance visibility and prioritization of unanswered questions in team chat environments through an upvoting mechanism.
In our current team chat setup, questions asked by team members often get lost in the flurry of ongoing conversations. This can lead to repeated questions and missed opportunities for team collaboration and support. To address this, I propose the integration of an upvoting system for questions posted in the chat.
Users can post questions in a designated question format or by using a specific command (e.g., /question). This action flags the message as a question in the…
6 votes -
provide an option to send call queue voicemail notifications to GLIP.
Please provide an option to send call queue voicemail notifications to GLIP.
RIng Central and Glip ahave been integrated into 1 application for several year at this point, this seems like it would be trivial to implement
1 vote -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team
Option to Delete Default Team
7 votes -
Transcription of Messages from RC App to notify on personal email feature
Call in for Transcription of Messages from RC App to notify on personal email feature
1 vote -
ability to add user to multiple teams at once
Ability to add a user to more than one team at once instead of manually going to each team to add the user.
2 votes -
Quiet Message Delivery
It would be great to send internal chat messages on a quiet delivery option. The ability to message colleagues who are on calls but not disturb them. IE--if someone is on RED (on a call), I could send them a chat and it would deliver discretely/quietly as to not disturb their call, regardless of their notification settings
2 votes -
Granular Control for the RingCentral for Teams Embedded App
Granular Control for the RingCentral for Teams Embedded App
1 vote -
Auto Translate
Could we implement a way to auto-translate sentences to a preferred language? As a global company, and having global customers, I think this would be a great benefit to set a language as your default (example: English) and it detect when a different language is used, so that it can be translated simply in the messaging field.
3 votes -
Stop Super Admins to enable the check box "Message Tab Shown in Main Navigation"
Additional details for the feature that you are requesting:
1. What is your use case for this feature request?We are a government agency in the state of florida. This means we need to provide public records for almost anything based on existing rules and guidance. For chatting, the City has MS Teams as a chat standard, so this would be the platform of choice for many reasons.
What problem are you trying to solve or what problems does the current functionality cause?
Ring central has no search capabilities for public records in any consolidated way.
How do you want…2 votes -
Filter Read messages by @mention
Add ability to filter by "Read @mention". Many a times i have to quickly refer or reply to a recent @mention message, but it is difficult to quickly find such messages. Instead I have to recall which team that message was sent to and search for that team and the message. It would be great if i can filter the messages by "Read @mention" just like filtering them by "Unread @mention".
1 vote -
Migrate Data From One Extension To Another.
Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.
7 votes -
Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox
Description:
The customer is requesting an enhancement to streamline voicemail delivery by enabling the option to receive voicemail transcripts directly via email instead of the current audio (.wav/.mp3) attachments.Current Behavior:
Voicemails are delivered to designated email inboxes as audio file attachments.
Recipients must download and listen to the audio to understand the message content.
Requested Enhancement:
Provide the option to send voicemail transcripts (plain text) along with, or instead of, audio attachments in voicemail notifications.
Ensure that accurate speech-to-text transcription processes are applied to these voicemails, minimizing errors and improving readability.
Business Use Case and Benefits:
Increased productivity: Email…1 vote -
Marked as safe
Marked as safe text message using this app
1 vote
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