378 results found
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DND show on reports
when physical phone is set to DND it should reflect that the ext is not available.
2 votes -
Audit Trail
Audit Trail for Yealink Desk Phones
To track changes made on Yealink desk phones and identify issues affecting call queues, set up an audit trail. This will help you monitor and review any modifications that might impact performance.
4 votes -
Utilize Line keys during Intercom
Whenever they use the intercom feature for their phone, they have to put in the Extension that they want to intercom and to press the pound key.
What they want to happen is to utilize the Line keys, where once they press Intercom, they just need to press the Line key of an Extension in User presence.1 vote -
Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices
Request for Feature/Improvement:
Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.
Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify…
1 vote -
Certification of Firmware Version 12-1-1 for Improved Speed Dial Functionality on Cisco 8800 Series
I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.
Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.
Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).
Certifying firmware 12-1-1 would provide…
1 vote -
Stop Standard Users In Setting Their Phones To Silent Tone
We would like to turn off the capability of Standard Users to set their desk phones to a silent tone. Users change the ringer so the phone doesn't ring when there is an incoming call. Instead, it's silence causing them to miss the call.
5 votes -
Show company directory on expansion module
Show company directory on expansion module. Under their previous organization they had these Expansions configured to show the entire directory for the company.
1 vote -
Add Yealink T42U to RingCentral Certified Supported Phones for Assisted Provisioning and Enable HD Voice
Summary:
Add the Yealink T42U IP phone to the list of RingCentral's certified supported devices for assisted provisioning. This will enable automatic configuration and HD Voice (G.722 codec) functionality.Detailed Description:
- The Yealink T42U is a popular and widely used IP phone model equipped with the G.722 codec, which supports high-definition (HD) voice calls.
- Currently, the Yealink T42U is not listed among RingCentral's certified supported phones. This necessitates manual provisioning, which is time-consuming and prone to errors.
- More importantly, manual provisioning prevents the automatic activation of HD Voice, even though the phone hardware supports it.
-…1 vote -
Yealink auto update time settings
From chat with customer service I was told: "I can confirm that this feature to have the Yealink devices automatically update the time settings is not currently available in our system. I recommend submitting it as a feature request during our chat."
1 vote -
Support for Poly Rove 20 assisted provisioning for Multi handsets
We have ordered a Polycom Rove 20 with Ringcentral I was able to talk with Ringcentral support and we were informed that with Ringcentral assisted provisioning it can only support 1 handset if you need to add multiple handset you will have to set it up in the phone GUI and manually add the SIP credentials for each of the additional phone, it will be helpful if there is a way for us to include this on the assisted provisioning and have Ringcentral features available on the additional handsets.
1 vote -
Call waiting for grandstream
Since Grandstream deskphones are initially on manual provisioning, we would like the call waiting feature even though it is manually provisioned
2 votes -
2 votes
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Apply key template without overriding presence keys
Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.
8 votes -
Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices
Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices
Details : currently no option to adjust the timer when the phone connected to the ATA device is off hook causing it to timeout after 20 sec we need to have the option to adjust and customize the timer to allow longer or shorter time when idle
Current behavior : off hook times out after a few seconds it being idle
Brand : BT Business
4 votes -
DND show on reports
when physical phone is set to DND it should reflect that the ext is not available on live reports
1 vote -
Standardise all login details for the handsets
Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please
1 vote -
ringdown feature for yealink
ringdown feature for yealink
2 votes -
plantronics
Plantronics 8040 and 8240 should be supported
2 votes -
Poly Trio 8300 to auto provision using WIFI
customers who opted to use and/or change to Poly Trio 8300 for its WIFI functionality hits a roadblock as they expect the WIFI functionality to work before or during provisioning. The phone must be connected hard wired first and does not instantly connects to WIFI.
Does not work if their setup does not ethernet set up
1 vote -
Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number
The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.
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6 votes
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