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343 results found

  1. By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.

    By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.

    3 votes
    1 comment  ·  Hardware  ·  Admin →
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  2. Feature Request - Grandstream Deskphones Support via Assisted Provisioning

    Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…

    12 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  3. feature to schedule auto-restart for the phone

    Have a feature to schedule auto-restart for deskphones

    1 vote
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  4. Enable LTE based deskphone on RC platfrom

    Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.

    https://www.yealink.com/en/product-detail/lte-sip-phone

    1 vote
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  5. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  6. Call queue button on phone set.

    Need a call queue log in/log out button on physical phone.

    6 votes
    1 comment  ·  Hardware  ·  Admin →
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  7. 911 call box provisioning

    We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.

    We need a feature on the RingCentral system that supports this setup.

    1 vote
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  8. Polycom VVX 450 Firmware Update to 6.4.6

    Currently this model can only update to 6.4.4. I think 6.4.6 version will add some compatibility with the BT700 headset on these phones.

    7 votes
    1 comment  ·  Hardware  ·  Admin →
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  9. deskphone outbound caller id

    Main number shows up on desk phone instead of extension number.

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  10. Indicator on Phones for Shared Voicemail and for Direct Calls Voicemail

    Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.

    1 vote
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  11. Ability to add a custom configuration on third-party phones

    The customer wanted to have an option to add a custom configuration on third-party phones. They wanted to have the ability to configure third-party phones using the admin portal page.

    1 vote
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  12. Bulk upload for hotdesking

    Bulk upload devices for hotdesking. Hoping to have an option to bulk upload devices for hotdesking instead of working on each phone one at a time.

    2 votes
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  13. Cisco support for shared lines

    Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.

    2 votes
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  14. No Log-out key for Poly E450 and E350.

    Our Poly E450 and E350 are both used as a Common/Hot deskphones. When a User login there is no "log-out" key. I was advised by the representative to use the Admin Portal or *91 since some of the deskphone model do not have log-out button.

    Please add a log-out button on the phone models above.

    1 vote
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  15. Firmware Update Polycom VVX 601 6.4.4

    Customer visited Polycom website and he has seen latest version of Polycom VVX 601 which is 6.4.4. As advised by SUP, to submit FR as it is still unsupported.

    1 vote
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  16. Downloadable User Manual for all desk phones

    Wants to have accessible user manual for every phone purchased from RingCentral

    1 vote
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  17. Add Soft Key for Paging Devices and Overhead paging

    It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.

    13 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  18. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    The ability to show originating Caller ID not just internally but also to external numbers.

    Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.

    45 votes
    Under Review  ·  9 comments  ·  Hardware  ·  Admin →
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  19. Need "Display Extn Number" facility enabled to display extn numbers on Yealink Phones

    Can Ring Central enable the feature "Display Extn Number" in order to display extn numbers on the Keys of Physical Phones as opposed to names please.

    Upon checking with support we have this feature with Polycom phones but Yealink phone is not included

    1 vote
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  20. MWI enable in the admin portal

    We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.

    1 vote
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