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357 results found

  1. SIP Deskphone for Elevator/Door System

    Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.

    13 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  2. Ability to have the desk phone ring on certain calls only

    Customer wants to have the ability to set the desk phone to ring on specific calls only. The rest of the calls should only show notification on the desk phone screen

    2 votes
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  3. Sell Headset on RingCentral website.

    The client wanted to have away to purchase the devices directly on RingCentral website.

    2 votes
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  4. Support Assisted Provisioning for Yealink T44W

    Support Assisted Provisioning for Yealink T44W. In order to use the phone seamlessly with RingCentral, the phone should also be included in the certified supported models for assisted provisioning.

    3 votes
    2 comments  ·  Hardware  ·  Admin →
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  5. Change Bluetooth Device Name

    I have a Poly CCX700 purchased/leased through you guys. Myphone says 'Visible as "Spencer Smith" to other devices. How can I change this so I can keep my headset connected but my personal name is not broadcast to everyone within Bluetooth range

    2 votes
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  6. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

    The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.

    …

    4 votes
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  7. Sennheiser Bluetooth Headset

    Support for Wider Range of Headset Brands

    Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.

    Please have Sennheiser Bluetooth Headset supported in the near future.

    1 vote
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  8. Ability to add a custom configuration on third-party phones

    The customer wanted to have an option to add a custom configuration on third-party phones. They wanted to have the ability to configure third-party phones using the admin portal page.

    2 votes
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  9. HUD updates shouldn't need to reboot the Mitel 6930 and 6940 phones

    Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.

    At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.

    Many users computers are connect through the phones so rebooting the phones cause the computer…

    1 vote
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  10. Feature Request : BT would include Poly Edge E series ip phones

    Feature Request : BT would include Poly Edge E series ip phones

    Details : to have BT include the poly edge E series as supported phones since the current 411 only BT doesn't have it as a supported phone while other partner brands already have them included.

    Current behavior : unable to connect to the server to complete assisted provisioning

    Brand : BT Business

    1 vote
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  11. Ability to show the number of voicemail in the screen of Yealink W76P handset

    Ability to show the number of voicemail in the screen of Yealink W76P handset

    2 votes
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  12. Sync contacts from system and apply this to all Yealink devices on account.

    When you import contacts from portal site, it should automatically sync with all Yealink devices

    17 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  13. Poly Trio 8800 to support firmware version 7.2.8.0031 or higher

    We are trying to upgrade the firmware version of Poly Trio 8800 to 7.2.8.0031, but it keeps on reverting to 7.2.4 since the phones are assisted provisioned.

    1 vote
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  14. Ubiquiti PBX setup

    we bought a Ubiquiti PBX, which is basically a freeSWITCH and we need to setup a PBX with RC using the switch

    2 votes
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  15. Pair More Than 4 Handsets to Yealink Device

    One of our users will need to be setup with a Yealink set with 5 devices. Currently, there is only an option for Yealink with 4 handsets.

    2 votes
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  16. Feature Request - Grandstream Deskphones Support via Assisted Provisioning

    Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…

    12 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  17. feature to schedule auto-restart for the phone

    Have a feature to schedule auto-restart for deskphones

    1 vote
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  18. Enable LTE based deskphone on RC platfrom

    Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.

    https://www.yealink.com/en/product-detail/lte-sip-phone

    1 vote
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  19. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  20. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    The ability to show originating Caller ID not just internally but also to external numbers.

    Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.

    55 votes
    Under Review  ·  10 comments  ·  Hardware  ·  Admin →
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