336 results found
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MWI enable in the admin portal
We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.
1 vote -
Feature Request - Grandstream Deskphones Support via Assisted Provisioning
Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…
9 votes -
1 Number (RingEx License) assigned to 3 desk phones
It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses
2 votes -
Transfer call via name and not extension number
Customer would like to have a way to transfer calls via name and not by extension numbers
1 vote -
2 votes
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Ability to provision Cisco Unified Call Manager (CUCM) Cisco phones
Have the ability to support cisco phones that were provisioned from Cisco Unified Call Manager (CUCM) (3rd party phones that are not 3PCC and 3PW) to be able to be used in RingCentral.
1 vote -
phones to switch to secondary ISP
MITEL PHONES should also have the capability to switch Internet provider when primary is down
1 vote -
Capability to answer call from mobile app (Iphone) using Bluetooth LEVN headset automatically.
Capability to answer call from mobile app (Iphone) using Bluetooth LEVN headset automatically.
1 vote -
Yealink Key Templates
If you are selling Yealink phone you should already have the templates available in the system.
40 votes -
on deskphone, while on a call knows that the owner is on a call
heather is using polycomm deskphone and heather wants if there is an incoming call the caller will know that she is on another call
1 vote -
BT Feature Request: all Deskphones should have an option to lock the basic settings.
BT Cisco, Polycom, Yealink and other BT Desk phones should have an option to lock the basic settings such as Brightness, Ringtones, Network Type for all BT Desk phones.
1 vote -
Mitel Do Not Disturb presence
Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.
17 votes -
By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.
By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.
2 votes -
Warranty device copy
If we RingCentral can provide a warranty copy for those purchased phone.
1 vote -
Show Original Callers Number in Caller ID when Transferring calls to External numbers
The ability to show originating Caller ID not just internally but also to external numbers.
Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.
34 votes -
Call queue button on phone set.
Need a call queue log in/log out button on physical phone.
4 votes -
Display modification
Display modification | Minimize call information once call is answered | Cisco Deskphones
Details : When a call is answered, the call information pop up displays on the screen and its taking up almost the whole screen. The extension numbers/name assigned to each line key cant be seen anymore and is blocked by the pop up.
Significance of the feature : To be able to see the users assigned to each line key to not memorize the user name/extesion number/extension DDI
Current behavior : When a call is answered, the call information pop up displays on the screen and its…
2 votes -
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone.
She doesn't like to see the number showing on the Cisco Phone.
1 vote -
Presence & Pickup for Parked Calls for Yealink W Series
Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
3 votes -
Log into hotdesk for multiple phones
A feature in which a user can log into multiple hotdesk phones
2 votes
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