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  1. Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.

    1 vote

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  2. When the call is initiated there is only a few seconds to see the initial few details from the caller ID, in my case it is the company for which the caller is reaching out to. By the time I see the caller ID it has passed and is now displaying the caller's registered name and I have to wait until it completes and starts the scrolling over again. This leaves the caller's line ringing for 4-7 rings depending on how many rings it took to connect to me.

    TLDR: IF we could adjust the scroll timing I could improve…

    1 vote

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  3. Currently, no international audio conferencing dial-in number is available for Jakarta, Indonesia. Establishing such a number would be beneficial for addressing business needs.

    1 vote

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  4. A user preferred the set-up wherein all calls, if he did not get to answer it directly including the queue calls, it should show on his missed calls instead on the received calls since he doesn't seem to see any difference between answered direct calls and queue calls (including answered elsewhere) when looking on all his received calls on the phone

    1 vote

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  5. When customer called someone using the company main number as the caller ID and for some reason nobody picked up, They would like to have an option for the dialed number/called person to return the call through the company main number and redirect the call immediately to the extension who made the call

    1 vote

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  6. I currently toggle between 3 different ringcentral accounts on the app, and need to add a 4th account, but get an alert that says "maximum accounts reached. you've added the maximum number of accounts. please remove one and try again." I unfortunately can't delete any of the accounts because I use them all. Is there a way to add another account?

    1 vote

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  7. yealink expansion module, add contacts to expansion module via usb

    1 vote

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  8. Requesting to display the name of extension being dialed when connecting calls to the user's Ring members, currently when call is connecting to the other member under the user's ring settings, it only shows the number dialed by the caller and not the name of the user

    2 votes

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  9. Customer verbatim

    "Force CC calls through desk phone
    How can we route all CC calls through the desk phone and not through the soft phone. I have a situation: Both phones are connected and the employee is logged into the RingCentral App. The app says do not ring desk phone, but when a CC call comes in it still rings the desk phone. How can the CC call be only routed to soft phone?"

    • They are forcing everyone to use one device only the deskphone due to lots of disconnected calls.
    • They only want deskphone to ring when receiving cc…
    1 vote

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  10. Have the option wherein we can set either a custom rule or a button that allows calls coming from numbers in the company directory during after-hours and while the users are on DND.

    2 votes

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  11. Have the ability to forward a call to an external number including its extension

    2 votes

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  12. being able to remove my own direct number in the outbound caller ID settings

    2 votes

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  13. An option to set a scheduled caller ID that users can use for outbound calls, with different IDs for business hours and after hours.

    1 vote

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  14. Details : Want to have the option to add/order Non Geographical Numbers on a BT account

    Current behavior : No option to add/order numbers

    Brand : BT Business

    3 votes

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  15. Description:
    The feature request entails enhancing the RingCentral system to allow the addition of a special number to incoming caller IDs. Currently, certain carriers in the US and Canada do not support the ability to display a special number in the caller ID when receiving calls.

    Background:
    In the existing system, some carriers lack support for displaying special numbers in the caller ID feature. This limitation poses challenges for users who rely on identifying incoming calls with specific numbers, affecting their ability to efficiently manage and prioritize communications.

    2 votes

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  16. Incoming Call Information - Play Announcement does not work in RC Desktop/Web App

    "I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."

    NOTE: The feature works in RC Mobile App

    2 votes

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  17. BT Call Pickup Group when Forwarded to other user's phones, forwarded vis custom rule or forwarded via phone is considered a limitation at this time per the support site. They would like to have this limitation lifted in future updates.

    Ref: https://support.btcloudphone.bt.com/articles/en_US/Knowledge/Set-up-a-Call-Pickup-Group-on-BT-Cloud-Work?retURL=%2Fapex%2FSupportPortalSearch%3Fc%3D%26k%3DGroup%2BCall%2BPickup%2Bgroup%26action%3DSearchAnswer%26sortBy%3D&popup=false&Title=Setting+up+a+Group+Call+Pickup+Group+%7C+BT+Cloud+Work

    3 votes

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  18. Jabra engage 75 headset compatibility For BT

    1 vote

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  19. RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues

    2 votes

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  20. In RC JIra RC-62900 we have come across an architecural limitation for BT accounts with International numbers(non-UK numbers). In BT accounts with international numbers, the extensions without primary number cannot conduct call forward to PSTN as the PAI/DIV headers can only contain the UK main company number.
    Impacted Use case: Call forwards can be easily configured in the account using virtual extensions, ie the call flow PSTN-> Extn A call forwards -> Extn B(without primary number) call forwards to -> PSTN Dstn
    Extn A will be able to configure a call forward to a frequently used PSTN Dstn using the…

    1 vote

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