829 results found
-
Option to Disable "*" Keypress Commands During Calls
We would like the ability to disable or turn off the functionality where pressing the "" key during a call triggers call forwarding or other system commands. This would allow users to enter passcodes or navigate external phone menus (e.g., conference bridges or support lines that require a passkey starting with "") without interference from RingCentral's star code features.
1 vote -
Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC
Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.
6 votes -
The ring central phone dialer always shows up in my company personal entry screens when someone calls me
Let the ring central phone dialer only come up in ring central app, as I already hear the phone ring, and I always have to minimize the dialer while I'm trying to enter orders.
1 vote -
Notification when call ends.
Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.
This is such a basic but important feature. Thank you.
16 votes -
update History info for calls being forwarded to external numbers
Hi Team,
We would like to request to update History Info for all calls being forwarded to external numbers. Currently, we received a lot of cases that calls are not being forwarded to external numbers if the incoming call display shows the incoming caller ID. But, when changed to the called number the call goes through.
1 vote -
Send call recordings to email like how voicemails are
Saving call recordings (and voicemails for that matter) is relatively cumbersome, and furthermore the call recordings don't have a great way to keep track of which ones have been downloaded and saved externally except to delete them. I would like for call recordings to be sent to my email WITH the AI notes much like emails are and then I can managing the saving of them from there. This should not be a hard feature to add as an option for users that wish to turn it on.
1 vote -
Ring Central should provide more effort in addressing Ring Central numbers being spoofed to scam/harass people.
Ring Central should have solutions available for when RC customer numbers are being spoofed and used to harass and scam individuals. These victims will blame RC customers for their predicament, possibly going on social media and unfairly damage the RC customer reputation. Ring Central should also beef up the security of these numbers to reduce the likelihood of them being spoofed int he first place.
2 votes -
Add Special Number to New RC PC Application!
Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.
15 votes -
Call Extension
I want to stop giving direct customer numbers to my technicians.
I want to have one main business phone number.
I want to generate a unique extension for each customer.
I want my techs to always call the same number using the customer’s extension.
I want all calls to be recorded.
I want to keep customer numbers private and protected.
I want to easily manage 70–80 calls per day in one system.1 vote -
Create a rule to only accept company contacts
To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)
2 votes -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
3 votes -
Limiting only the toll free number as outbound caller ID.
The customer wants only their toll-free number to call out. They have a lot of company numbers, and users keep clicking the wrong ones. Also, requested to apply it to all users so they don't have to go through each one and manually adjust it.
1 vote -
In the missed calls section please post the phone number. I have to click on the information icon to get the phone number of the missed c
In the missed calls section please post the phone number of the missed caller. Instead now I see a label but in order for me to see the phone number I have to click on information.
1 vote -
Forward call when user rejects
When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.
2 votes -
Program specific transfer button features on handset
Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.
In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.
2 votes -
customize prompts for different types/reasons for outbound call failures
We would like to customize our prompt for failed outbound calls. For example, when we dial a phone number and accidentally pressed a single digit we will get the message "sorry, but your call cannot be completed", we want this to be configurable.
1 vote -
Monitoring Overnight Carer Vigilance
Could we use ACO to automatically call carers at intervals throughout their overnight shift.
If a carer doesn't answer these automated calls, it could indicate they've fallen asleep, and their visit would then be flagged for a quality review.2 votes -
2 separate ringtones to distinguish between direct calls and calls to main number.
Fix the option for separate ringtones ! Why have the option to choose different ringtones when it does not work!
1 vote -
Use Shared line Extension for calling 911
Want to use multiple desk phone under 1 line to call 911 emegency
1 vote -
Ability to the retain the call even when the host left the conferencing across all platform.
The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.
3 votes
- Don't see your idea?