626 results found
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Call Catcher - alternative to voicemail
- Customer wants to give callers the option to send their number to them via SMS if you don't answer their call.
3 votes -
Ability to Route the Call Back to User Ext Voicemail from IVR Menu
When callers dial the user DID and when he's not able to answer it, call will be forwarded to IVR and one of the key press option is to route the call back to user's voicemail.
2 votes -
ability to make 2 different simultaneous call using 1 direct line
Customer is looking forward to use 1 direct line to make 2 separate phone calls simultaneously
2 votes -
voicemail playback speed
Voicemail playback speed -
It would be very helpful if you could slow down the voicemail playback speed. Our old system allowed you to do this by pressing a number during playback.1 vote -
Add ability for users to warm transfer
Desired Behavior: Customer John calls User Suzie -> User Suzie "Conference Calls" with User Bill & Customer John at the same time -> User Suzie hangs up while User Bill and Customer John continue to speak.
There are no available options for this right now.
We are aware of Conference Calls; but that doesn't allow User Suzie to hang up and leave the others chatting.
We are aware of the warm transfer, but that puts the customer on hold while User Suzie and User Bill speak.
3 votes -
Disable External Incoming Calls _ BT Account
Feature Request : Disable External Incoming Calls
Details : Want to be able to disable External callers to be able to dial into a user/direct extension.
Brand : BT Business
4 votes -
Call Return Notification
Implement Notification for Returned Missed Calls
We propose adding a notification feature that alerts users when a team member has successfully returned a call to a customer who initially missed the call. This enhancement aims to improve communication efficiency and prevent duplicate follow-ups.
Key Benefits:
- Eliminates redundant callbacks
- Enhances team coordination
- Improves customer experience
- Increases overall productivityProposed Functionality:
- Automatically detect when a missed call is returned
- Send a notification to relevant team members
- Include details such as customer name, timestamp, and handling agent1 vote -
Deskphone buttons indicating the Contact Center Max agent status
We need a button on the desk phone that indicates the user's Contact Center Max status, showing whether they are available or unavailable.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
dialpad
A key dial tone would be nice when dialing a new phone number on dial pad
1 vote -
require PIN to screen callers
calls entered with a PIN are the only calls that will go through whether the caller already dialed the company number.
3 votes -
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is incon
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient
1 vote -
VM Automation Option
VM Automation Option
Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:
Record and save multiple custom messages
Select and play a pre-recorded message with one tap
Save time and reduce repetition in frequent voicemail scenariosBenefits:
- Increased efficiency for users
- Consistent messaging across multiple voicemails
- Reduced voice strain for high-volume callersPlease consider adding this feature to enhance user experience and streamline the voicemail process.
1 vote -
Allow option to display outbound company name in the dialpad
On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.
1 vote -
Allow option to display outbound company name in the dialpad
On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.
1 vote -
Withhold your number and find out who’s called using 141, 1470 and 1471
If you're not withholding your number permanently, you can use 141 to withhold your number on a call-by-call basis. Just dial 141 followed by the number you want to call. If your number is withheld the message 'withheld' is returned if the person being called uses 1471 to find out the identity of the caller.
Dial 141.
Press 9 and dial the phone number of the person you want to call.2 votes -
Feature Request : Ability to switch the call to another handset when multiple handsets are paired to a singer wireless base
Feature Request : Ability to switch the call to another handset when multiple handsets are paired to a singer wireless base
Details : ability to have W7*P cordless handsets in switching phones easily without needing to transfer the call to another handset that is paired to the same base as the original where the call was answered
Current behavior : unable to easily flip the call to the other handset after disconnecting the call
Brand : BT Business
3 votes -
Limited Extension + Hot Desk Device - Phone Number
Limited Extension + Hot Desk Device
When a regular user extension log to this type of device, it should show the digital line of the user and the not the phone number of the limited extension. There should be an option to select the phone number that will show up on the phone screen.
3 votes -
notificacion from IVR if it has more than 2 languages
If IVR has more than one language , there is no way for the person who answer to know which language they will answer the call
1 vote
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