389 results found
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Have the ability to forward a call to an external number including its extension
Have the ability to forward a call to an external number including its extension
1 vote -
bridged call appearance Call/Line shared control
So on the Avaya system, you can assign a user's call appearance (line) to another user as a bridged call appearance. The line is then shared access between the users. The owner can take line off hook and the brdg-a user can see the line offhook. If a call to the line owner rings in the brdg-a user can answer "on that line" place the caller on hold and the owner can then pick up call off hold. The difference i have seen in BCA on RC is the BCA is a separate line. In Avaya the bridged line is…
1 vote -
2 votes
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custom ai recording for message only extension
Have a custom recording for text to speech option to record a message or announcement.
1 vote -
shared voicemail
Allow Message-Only Extensions to be Shared so voicemail left in a message only box will show in a shared User's Voicemail box on their RingCentral App. Currently a User can share their voicemail with another User but a Message only can't be shared.
1 vote -
Being able to edit to a name that will display for the caller ID out side of the main number
Have the option when making out bound calls ,and have the caller ID set up to the direct number being used to able to add the companies name with the direct number or the indivuaduals name appear. We currently provide CCM in our medical practice this will make patients know the call is coming from their PCP office but that they have a direct call back number to their patient advocate.
1 vote -
CHANGE DIAL IN NUMBER IN CONFERENCE CALL
Please have an option to change the dial in number for United States to the current location of the company (for example: the only dial in number we have available is for Philadelphia, PA. We are located in Yonkers, NY.) This is critical for us. Thank you.
1 vote -
2N IP phone
cx would like to add 2N IP phone as a supported device since the customer have been using the phone with RC platform for 2 years.
2 votes -
1 Yealink wireless Base to Activate Multiple Users in Each handset
BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base
Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
Brand : BT Business
UID: 31366610641 vote -
Hold Limit Exceed transfer to another extension
Hold Feature - If Hold Limit exceed the Caller on Hold will be transferred to another extension
EXAMPLE:
Caller and Receiver on call , then the Receiver placed the call on Hold, in a certain time if in 2 minutes , the receiver was not able to get back to the Caller in 2 minutes, the Caller will be automatically transferred to another Extension1 vote -
Standard user to give team mate access to list to live calls
Standard user to give other user extensions to have access to list to live calls
1 vote -
Make the ability to select default email app used to share voicemails via email on Windows PC
Hello,
Please make an option to select a default email app that is used for sharing voicemails via email. Also when sharing voicemails it would be nice to be able to share the phone number and date/time of voicemail along with the actual audio file.1 vote -
RingCentral eSim
The customer wants to use their newly ported-in number to be a regular sim number but has a RingCentral account attached to it as well.
2 votes -
Voicemail
Wants the phone number of the one that left the voicemail to show up when listening to the voicemail that has been left without accessing the Call Logs and Notifications.
1 vote -
Add a prefix to our promotion phone number that is connected to my extention.
I have a phone number for promotional purposes that rings on my regular extension. I would like to have a prefix, so I know when the promo line is calling.
I don't need a separate digital line for $378...just a prefix under a custom rule perhaps?1 vote -
Forward to external number
Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information
1 vote -
RingCentral App
Able to receive multiple calls using the RingCentral App using only one User Extension credential.
At the moment, it is able to receive 2 calls at the same time, but when the 3rd call is answered, it disconnects one of the active calls.
1 vote -
Remove Option to connect/answer to Paging calls
Customers would like to still use the Paging feature but remove the option for users to answer/connect to the page.
1 vote -
Be able to track calls in RC and Salesforce when making a call from personal cell phone
Being able to have an employee make calls from their personal cell phone and have the data tracked in RC and in Salesforce to use show up on the analytical reports (For Sales People). An option for them to be able to turn it on/off at any given moment. Or being able to link their cell number with RC to dial out between a certain time frame that will be tracked for the reports in RC and Salesforce.
1 vote -
appel sortant
Bonjour
Est-il possible de mettre un délai après avoir terminé un appel sortant avant de prendre un appel entrant.
Actuellement quand un agent prend un appel et qu'il raccroche on peut mettre un délai avant de prendre le prochain.
Si un agent fait un sortant et qu'il raccroche il prend directement un entrant.
ce délai éviterai de changer de statut pour finir des notes et l'oublie de se remettre en file.1 vote
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