829 results found
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Yealink T54 Hotdesk phone Attended transfer
We have a case where we have Yealink T54s set up as a hotdesk device.
Issue is - We have enabled the config via the phone, Transfer Mode via DSS key (Attended) instead of the default "Blind"
As the phone is set up as a hot desk, when another user logs out and hot-desks back in as another extension, the Yealink phone reverts the setting to blind transfer. It seems that the phone is being reprovisioned, which causes the issue.
We wanted to have a way or option to disable this on the provisioning settings for Yealink phones, or statically…
1 vote -
Have incoming calls to ring on the paging device
we have paging devices set up. is it possible to have in coming calls ring on the paging device
it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor3 votes -
callerID flexibility
We have a Central Office and many Satellite Sites, we need to enable a few specific staff embers to be able to set their CallerID to any of the Satellite Sites, at the moment this is a site by site feature and needs to be a user feature
3 votes -
Forward disabled users to another extension
Allow forwarding a disabled user to another extension.
1 vote -
Increase DTMF sound on mitel
Increasing the duration of DTMF sound of Mitel 6920 which is connected to a door phone.
1 vote -
Hold music while call is on mute
Customer is requesting for a feature where the callers can hear hold music even if they are just on mute. Currently, the hold music can only be heard if the customer is on hold.
1 vote -
Feature Request: Option to Disable Name Display for Inter-RingCentral Calls
We request the implementation of a new setting, likely within the Admin Portal, that allows an organization to disable the automatic display of a caller's name when the call originates from another RingCentral tenant.
This feature should be configurable on a granular level, such as:
Account-wide: A global setting for the entire RingCentral account.
User-specific: An option to disable the feature for individual users or user groups.
By Role: A setting that can be applied to specific user roles (e.g., agents, managers, etc.).When this setting is enabled, calls from external RingCentral users would only display the phone number, along…
1 vote -
Deny call transfer to extension that are dialed incorrectly
Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…
5 votes -
grandstream presence
Customer is requesting for us to have a feature on how we can add the presence manually on the deskphone
1 vote -
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
Customer would like to appear it once like when the direct number is being dialed to avoid confusion when they pick up the call.
2 votes -
Bulk Update Username/password of desk phone
The customer needs the ability to change the Username/password in bulk for the desk phones
7 votes -
Live Call Text-to-Speech (TTS) for Deaf/Non-Speaking Users
Request to support deaf users who cannot hear and cannot speak during live RingCentral voice calls. The customer wants the ability to type responses during the call, and for the system to read the text aloud to the hearing person on the other end of the line.
This feature would allow:
- Real-time Text-to-Speech conversion of typed messages by the deaf user.
- Seamless integration with existing captioning/transcription features.
- The hearing participant to hear the typed messages spoken naturally. Optional voice customization (male/female tone, speed).
Why This Is Needed:
- Improves accessibility for deaf and non-speaking users who still need to communicate…1 vote -
Invalid key press entry IVR
I would like a prompt to say that the customer has entered an invalid extension if they do not hit one of our assigned key presses, and then go back to the ivr menu so they can chose a new key press. it seems customers our entering direct extensions so calls will only ring to that extension specifically even if they are on a call or away from their desk resulting in missed calls or voicemails when other team members are available.
6 votes -
Show incoming calls while on the phone
We need to be able to see the incoming calls while we are on the phone. We also need to be able to see any calls we missed while on the phone, and who answered the call (if anyone answered), or if the entire team missed, so that we know who has been serviced and who needs to be called back.
1 vote -
Set ringcentral mobile app as default app for calling for IOS
Set ringcentral mobile app as default app for calling for IOS
16 votes -
Mark Voicemail as Private
Similar to marking a voicemail as urgent after recording it, enable an option to mark a voicemail as private. This would disable the ability to forward the voicemail to another user, disable downloading the message from the mobile/desktop app, disable transcription, disable voicemail to email as an attachment, and disable voicemail transcription to email.
3 votes -
Persist - Add support for Germany
Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.
Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.
17 votes -
Allow portal access to change configuration file
I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.
15 votes -
Scheduling firmware updates per time zone
To have the schedule of firmware update per time zone.
8 votes -
Sync RC desktop application contacts to Polycom CCX600
Sync RC desktop application contacts to Polycom CCX600
2 votes
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