804 results found

1. Call on mobile phone say they are from RingCentral

   Currently when RingCentral forwards a call it does not distinguish on my mobile whether it is a personal call to my cell or a forwarded call from work. The ability to distinguish whether it’s a call from my vet vs a patient call would be very helpful.

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2. We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.

   We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account information with us. We maintain a second toll free number that currently routes directly to the VRU without going to a phone tree or the agent side of the call center system. In an attempt to route the calls for the VRU into the call center, we wet up a call queue linked to that toll free number and pointed that call queue to the extension that represents the connection to the call center server and the agent side of that system. The system requires a unique DNIS to identify which pathway to put the call on, agent side, or VRU side. As it currently stands, no matter which toll free number is dialed, the call is represented to the call center server as originating from the unpublished local number assigned to the virtual user that connects to the call center server.

   There is no interface element in RC that we can find that will force the inboud call to be identified in some other way, either by tagging with a unique number, being tagged with the RC extension number for the virtual user or the call queue, or by identifying the full toll free number that the call came in in. Adjusting caller ID settings did nothing, and the system continues to pass to the call center the local phone number assigned to the virutal user.

   As an end user we desperately need more control over what data is passed in a SIP session, especially DNIS data so that a receiving telephony server can identify calls and route them properly to the correct resource in that system.

   We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account… more

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3. Incoming calls should play a ringtone when the Poly desk phone is on an active call

   Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.

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4. Brings Caller name along with Caller ID when call client

   Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side

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5. Any way to get alerted if a deskphone goes down

   The customer is asking for any way to get alerted or notified if the deskphone goes down

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6. Ability to download phone numbers in number inventory

   Hoping to have a feature to download phone numbers in number inventory for easier phone number management.

   5 votes

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7. Full Call Transcripts (Part 2)

   Enable company-wide Call recording to also include option to turn on company-wide call transcripts for both RingCentral app users and RingCentral desk phone users. We would like each user to have the ability to save transcripts into various client files.

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8. Ability to have a different company name displayed on the ringcentral app

   Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company

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9. Allow Outbound Capability for Philippine Numbers

   We are requesting to enable outbound capabilities for Philippine numbers.

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10. Maximum Hold Time

    We would like to have a feature wherein when my user puts the caller on hold, the call will automatically go back to the user extension after a certain threshold (i.e 1 minute). Or if it is possible that a call on hold for more than the threshold will automatically be transferred to a different extension or call queue

    3 votes

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11. Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App

    When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.

    The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.

    It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.

    2 votes

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12. Disable Ringing on Second Handset While First one is on Active Call

    Scenario:
    The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.

    Current behavior:
    When the customer is on a call using Handset 1, and a second call comes in to extension 101:

    Handset 1 beeps (call waiting) – expected behavior
    Handset 2 also rings – not desired

    Customer's request:
    She would like the second handset to remain silent (i.e., not ring) when she is already on an active call using the first handset even though the second incoming call should still be allowed (i.e., call waiting should remain active on her extension).

    Scenario:
    The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.

    Current behavior:
    When the customer is on a call using Handset 1, and a second call comes in to extension 101:

    Handset 1 beeps (call waiting) – expected behavior
    Handset 2 also rings – not desired

    Customer's request:
    She would like the second handset to remain silent (i.e., not ring)… more

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13. Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .

    Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.

    8 votes

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14. An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone

    An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone

    2 votes

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15. Ability to call back anonymous caller ID

    User is on the phone with their customer using an anonymous caller ID but the call suddenly got disconnected and they do not have an option to re-dial the number as it is showing as 'anonymous'. User would like to have an option to see the number or at least be able to call them back to continue with their business conversation.

    9 votes

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16. ms voice authentication message will start to play even the user have not answer their RingCentral phone or app

    ms voice authentication message should not start to play if the user have not answer their RingCentral phone or app.

    • Cody reports that ms voice authentication message will start to play even the user have not answer their RingCentral phone or app

    • This does not happen when ms voice authentication is sent to a cell number

    • The issue only happens if ms voice authentication is sent to a RingCentral number

    • Cx logs in to Microsoft using username and password and he will use voice authentication

    • The ms voice authentication message will then ask you to press pound

    • When ms voice authentication is sent to a RingCentral number It cuts off the 4 second statement so you only hear "sign in"

    • I only hear sining in when voice authentication played when he send the voice authentication to my RingCentral number

    1. Additional details for the feature that you are requesting:

    Would like to have the MFA message repeat at least twice allowing more time for users to hear the message and respond. To add to security, it would be great if it read a code out that the end users had to enter in instead of just pressing the # key.
    2. What is your use case for this feature request?

    We have a subset of users that prefer to use a direct dial number provided by the company. Our phone system is RingCentral and there is a delay from the time the MS MFA recording starts playing to when the end user answers the call.
    3. What problem are you trying to solve, or what problems does the current functionality cause?

    The MFA message recording starts playing before someone has answered the call. By the time they pick up the phone the instructions have already been played, and the MFA often fails because the user doesn’t know to press the # key.
    4. How do you want the feature/product to work (proposed solution)?

    Could it play twice to extend the time or force some kind of interaction prior to reading the instructions out.
    5. Any screenshots or data to go along with the enhancement request:

    No, unfortunately this is a voice only interaction.

    ms voice authentication message should not start to play if the user have not answer their RingCentral phone or app.

    • Cody reports that ms voice authentication message will start to play even the user have not answer their RingCentral phone or app

    • This does not happen when ms voice authentication is sent to a cell number

    • The issue only happens if ms voice authentication is sent to a RingCentral number

    • Cx logs in to Microsoft using username and password and he will use voice authentication

    • The ms voice authentication message will then ask you to press pound

    • When ms voice… more

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17. Disable IVR

    I would like to be able to disable an IVR for testing and backup.

    3 votes

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18. Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

    Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

    2 votes

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19. Disable incoming calls Manually

    I want the option to be able to disable/ enable incoming calls when i want. There are times when i do not wish to receive calls, and spammer, telemarketers, robocalls keep coming in and they consume my calling credits since unanswered calls also go to voice mail which further consumes my calling credits.

    Please give us the ability to switch off incoming calls when it is not needed.

    2 votes

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20. Support for Wider Range of Headset Brands

    Support for Wider Range of Headset Brands
    Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
    Please have Anker Headsets supported in the near future.

    11 votes

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