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553 results found

  1. Blocked numbers in user template

    Add the option of blocking a number to the user template so that specific blocked numbers can be defined and applied to a set of user per template.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  2. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.

    6 votes
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  3. Notification when call ends.

    Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    15 votes
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  4. Add Special Number to New RC PC Application!

    Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    14 votes
    New  ·  6 comments  ·  General Phone  ·  Admin →
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  5. Program specific transfer button features on handset

    Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.

    In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  6. Ability to the retain the call even when the host left the conferencing across all platform.

    The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.

    3 votes
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  7. Ability to set the "Press #" to "Do Nothing"

    Preferably, customer would like to have this feature available on Site-level and Queue/User-level. 

    Business Reason:
    Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.

    UID: 2159400020
    UI: 25.1.0DB: 25.1.0.2
    POD: 8Unit: 2
    Account Name: Elgas Limited
    Brand: RingCentral AU
    DLs: 523
    MRR: AUD 10,713.97 (USD 7,763.77)

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. Call Masking Company Wide

    I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    5 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  9. Add TTS for Personal Call Handling

    TTS is avaiable in an IVR, for the personal extension you only can use either the default section oder you can record and upload a prompt. You can input directly as text and have this as TTS. There are several occasions where this is beneficial for an end user to swiflty change prompts.

    2 votes
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  10. Disable star (*) dialing while Voicemail prompt is playing

    Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off

    2 votes
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  11. Substitute caller id - RingCentral to RingCentral account

    The customer is looking to use a phone number from another RingCentral account to be a substitute caller ID for his own RingCentral account.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. Support for Yealink MP56 devices via Direct Routing 2.0

    Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  13. Poly Lens Integration with RingCentral

    Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.

    11 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  14. one phone number/ extension with two deskphone assign

    customer would like to set up a two deskphone in one extension with one number or licensed

    5 votes
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  15. Enhancement Request for Call Forwarding Behavior with DND Status

    Category:
    Call Handling / Forwarding Rules

    Description:
    Requesting an enhancement to allow more flexible call forwarding behavior when one or more extensions in the forwarding list are set to Do Not Disturb (DND). Currently, if any of the extensions in the forwarding list are on DND, the call may be routed directly to voicemail, impacting the ability of other available users to receive the call.

    Proposed Feature:
    Introduce an option or logic within call handling settings that allows the system to bypass extensions that are on DND and continue ringing the remaining available extensions, instead of routing the call directly…

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Have incoming calls to ring on the paging device

    we have paging devices set up. is it possible to have in coming calls ring on the paging device
    it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
    is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor

    3 votes
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  17. callerID flexibility

    We have a Central Office and many Satellite Sites, we need to enable a few specific staff embers to be able to set their CallerID to any of the Satellite Sites, at the moment this is a site by site feature and needs to be a user feature

    3 votes
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  18. Deny call transfer to extension that are dialed incorrectly

    Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…

    5 votes
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  19. Remove password for Message-only Extension

    Option to disable password for message-only extension to access voicemail.

    4 votes
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  20. The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue

    The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue

    Customer would like to appear it once like when the direct number is being dialed to avoid confusion when they pick up the call.

    2 votes
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