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487 results found

  1. Beeping tone when when the other party hang up the call

    An option to configure or disable the tone that the end-user hears when the other party hangs up the call

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. Persist - Add support for Germany

    Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    17 votes
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  3. outage communication

    Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
    Ringcentral main customer service line was not connecting including my phone lines.

    No email from ringcentral on the outage.
    No text on my phone number.
    Nothing on the ringcentral website main page.
    No notification on the ringcentral app.

    Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.

    I finally during the…

    4 votes
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  4. one phone number/ extension with two deskphone assign

    customer would like to set up a two deskphone in one extension with one number or licensed

    4 votes
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  5. Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App

    When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.

    The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.

    It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.

    2 votes
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  6. Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .

    Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.

    8 votes
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  7. Disable IVR

    I would like to be able to disable an IVR for testing and backup.

    3 votes
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  8. Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

    Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

    2 votes
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  9. Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers

    We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.

    Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.

    However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…

    6 votes
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  10. remove beep sound after call ringcentral app

    remove beeping sound after a call on ringcentral app

    3 votes
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  11. Auto-Answer Calls

    We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    26 votes
    Under Review  ·  5 comments  ·  General Phone  ·  Admin →
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  12. Block all External Incoming Calls

    A way to easily block all external incoming calls but only allow select internal extensions to call extensions.

    The idea is to prevent anyone from outside the company from calling the select phone and allow people within the company to call those devices/phones.

    The use case for us is we are using Ring Central with Algo Intercom devices and would like to control who can call the intercoms. We do not want any spam calls that can call our intercoms.

    4 votes
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  13. Ability to download phone numbers in number inventory

    Hoping to have a feature to download phone numbers in number inventory for easier phone number management.

    4 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  14. Scheduling firmware updates per time zone

    To have the schedule of firmware update per time zone.

    5 votes
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  15. Bring the Dial Pad back on the right side of the app

    Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.

    9 votes
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  16. Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa

    Background & Purpose:
    211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.

    Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.

    5 votes
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  17. Dial a favorite without using the line keys or favorites list

    ability to dial a favorite contact without scrolling through the favorites list or the line keys

    3 votes
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  18. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    Description:
    We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.

    Use Case:
    Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…

    7 votes
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  19. Phonebook Creation and Visibility

    Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members

    8 votes
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  20. Audio Messaging Interchange Specification (AMIS) Support

    Support for integration with external voicemail systems via AMIS

    2 votes
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