388 results found
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Option to turn off the ability to receive calls from External number
We need to implement the following:
- No External Dial by Extension in IVR
- No External Dial by Directory in IVR
- No External Dial by DID
- But allow internal calls and transferring external calls to the users.
Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.
10 votes -
Support for Wider Range of Headset Brands
Support for Wider Range of Headset Brands
Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
Please have Anker Headsets supported in the near future.7 votes -
RingEx AI Custom Greeting
The customer wants to remove the AI note greeting while receiving/taking phone calls, but retain the AI Notes access.
3 votes -
Disable the Accidental Key Press
Disable the Accidental Key Press
If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.
6 votes -
Invalid Extension Routing
A feature to have an option to route calls to a specific extension when callers dialed an extension that is invalid or not set-up yet instead of simply playing an announcement.
3 votes -
Enable AI transcription on Desk phone
Have AI do notes when in call using physical desk phones
3 votes -
Update a group of unassigned phone profiles to the MACs of the new phones
way you can update a group of unassigned phone profiles to
the MACs of the new phones so that I can switch them over more easily at
the given time3 votes -
redirect all second calls AUTOMATICALLY from the RC App
Feature request:
Ability to redirect all second calls AUTOMATICALLY from the RC App, when the user is already on a call.Scenario: The customer does not want agents to need to take an action when they are already on a call. Nor do they want the 2nd caller to wait while the call is redirected manually. The call waiting feature does not cover this scenario. If you enable "call waiting" it still asks the agent to decline manually and the caller gets a busy tone. If you disable call waiting it will send the call to voicemail instead.
Expectation:
A…9 votes -
DTMF Code for Call Forwarding
We would like to have a DTMF Code for Call Forwarding from a deskphone.
Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US
9 votes -
Add Launch external app or website on DeskPhones
Add Launch URL capability on DeskPhones as well - currently only works on Desktop and Web App
3 votes -
Unblock Google App in the GUI of Yealink devices to allow customers to sync their Google directory
With various models of Yealink devices, customers are unable to sync their Google directory from the devices' GUI. Steps to replicate :
- log into GUI
- Go to Directory
- click on Google Contacts
- Turn on Google Contacts
- sign in using the code provided
- Select a google account
Result: error message that says this app is blocked by Google
Google advised our customers that this happens when a third-party application does not comply with Google's security standards and the system prevents access to protect dataPlease could you unblock access to Google App in the web…
3 votes -
RingDown (Autodial) for Mitel 485
The customer wants to configure their Mitel 485g be configured and have RingDown feature available on it.
5 votes -
IVR option to type the caller's postal/zip code
I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.
6 votes -
group pickup feature code for phones that do not have blf keys eg basic handsets and cordless devices.
group pickup feature code for phones that do not have blf keys eg. basic handsets and cordless devices.
3 votes -
Call Catcher - alternative to voicemail
- Customer wants to give callers the option to send their number to them via SMS if you don't answer their call.
3 votes -
Disable External Incoming Calls _ BT Account
Feature Request : Disable External Incoming Calls
Details : Want to be able to disable External callers to be able to dial into a user/direct extension.
Brand : BT Business
4 votes -
Limited Extension + Hot Desk Device - Phone Number
Limited Extension + Hot Desk Device
When a regular user extension log to this type of device, it should show the digital line of the user and the not the phone number of the limited extension. There should be an option to select the phone number that will show up on the phone screen.
3 votes -
Include the announcement when the call is being recorded on call recordings
Include the announcement when the call is being recorded on call recordings
3 votes -
Callback ID appearance
Callback ID appearance
Automatically apply the caller ID that the caller used to reach me.
Please have this feature available on mobile apps as well.2 votes -
Wants to see the dial pad in the center of the screen
The user desires to have the dial pad displayed in the center of the screen, rather than having to click on the dial pad icon located in the upper right corner. Downgrading the app to the previous version is not a viable solution, as it will automatically upgrade to the new version after a few months.
5 votes
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