688 results found
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US Calling - Default Area Code added
In the US calling, add the ability to have default area codes added. Even if its something that can be added per user or phone, of just something that could be added on a your own specific RingCentral account.
2 votes -
IVR Menu Incoming Call Queue email notication
Request for Incoming Calls Email Notification from IVR Menu to Call Queue Settings
2 votes -
inbound caller id for Standard plan
Client wants their customers' name to show on the phone when their customers call them.
2 votes -
Add more custom rules schedules Monthly/yearly etc
instead of just the weekly schedule option add Monthly and yearly and maybe even bi-weekly or every 1/2/3 or 4 weeks/months etc
2 votes -
Allow Scheduling of Custom Rule Enablement
After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.
My proposed idea would allow you to schedule on/off times…
9 votes -
Increase the voicemail time limit
The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.
7 votes -
Add special number to incoming caller ID should be available to all carriers
Description:
The feature request entails enhancing the RingCentral system to allow the addition of a special number to incoming caller IDs. Currently, certain carriers in the US and Canada do not support the ability to display a special number in the caller ID when receiving calls.Background:
In the existing system, some carriers lack support for displaying special numbers in the caller ID feature. This limitation poses challenges for users who rely on identifying incoming calls with specific numbers, affecting their ability to efficiently manage and prioritize communications.6 votes -
Hot Desk Phone to Paging Only group
Customers have expressed the want to be able to assign hot desk phones to paging only group. Currently, hot desk phones are not constantly logged into which is a requirement for a paging device. Customers would like to be able to assign hot desk phones to paging only groups.
7 votes -
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
2 votes -
Need the ability to Update the DID line in the top left corner of your Physical Phone to show your corporate number and Extension
Ring Central configured our phones in house and sent them to us to assign to users, with a situation like this we are unable to change the Agents Ring Central DID number in the top right corner of the screen on the physical phone. This needs to be changed to the corporate number and their Extension to reduce confusion and help new hires provide the correct number to our customers.
2 votes -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
DND does not allow any calls
When in DND the assumption is that they will not get any notification or calls of any kind though currently this is not the behavior. When in the DND state, an extension can still get a call if they are in an overflow call queue or when there are notifications. Maybe there should be different levels of DND or perhaps something like a quiet mode?
1 vote -
Voicemail PIN number takes about three hours to change on the Mitel phones.
Voicemail PIN number takes about three hours to change on the Mitel phones.
Please change this process to be faster then three hours.Thank you.
1 vote -
Ability to use Shared Line as Outbound Caller ID
It would be best if an option for A Shared Line could be used as an outbound caller ID.
2 votes -
Stop calls from coming when you are already in a call queue call
When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.
4 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
1 vote -
Call recoridng announcement volume
It is great to have a volume control to the call recording announcement.
1 vote -
bulk delete inactive/unused devices/hot desk phones
bulk delete inactive desk phones
an admin should be able to delete in bulk RingCentral admin portal data such as devices that are inactive or currently not in use2 votes -
Use Ring Central caller ID name/number from different ring central account
The customer wants to use a different ring central phone number/caller id name to his own ring central account caller id option.
1 vote -
Leaving a Local Conference Call of 3 or more
We would like the ability for someone on a local conference call to be able to leave without the call ending. Having the ability to get multiple people on a quick call is great but if someone needs to drop off they shouldn't have to start up a new call.
7 votes
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