688 results found
-
Only Ring on my Mobile app when it is transferred to my extension
I would like if it only rang on my mobile app when it is transferred to my extension, not every time someone calls. Ideally the setting would allow the mobile app to not ring every time someone calls - just when transferred to my extension. I want to see the call at first just on my desktop, then on my mobile app AND Desk top when transferred to me
2 votes -
Email sent for a call recording transcription and the audio file attach to email
Customer wanted to have option to receive email for a call recording transcription and the audio file attach to the email like what we have for voicemail transcription.
5 votes -
Enable selective call recording notifications for outbound calls
Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.
I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.
However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…
1 vote -
reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.
We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.
3 votes -
Move Extension number to the right side of the phone display
Transfer Extension Number to the different display of the deskphone
1 vote -
Site-based / group-shared address book
Site-based or group shared contact list. Very similar to shared external contacts, but the ability to configure multiple addressbooks and give permissions to users to access any or all of these.
4 votes -
Physical Site Forward button on desk phone
Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.
We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.
Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…
1 vote -
Individual User Profiles
Individual user profiles to see how many calls they have taken while being a user
1 vote -
Yealink Base with Multiple Yealink Handsets to Ring Sequentially.
Feature Request : 1 Yealink Base with Multiple Yealink Handsets to Ring Sequentially.
Details : Want to have the ability to set the sequence of how a call routes to 1 base with multiple handsets paired.
Significance of the feature : To be able to maximize the wireless capability of the yealink cordless phone.
Current behavior : No option to change the forwarding setting of a handsets that's paired to a single base station.
4 votes -
Wants to auto disconnect the call when the caller made no action or did not press anything
Cx wants to be able to use the Auto disconnect feature in the IVR menu directly from user routing. When the caller made no action
2 votes -
Assisted provisioning for the 2nd Line in ATA devices
To enable assisted provisioning for ATA devices, the second line needs to be configured accordingly.
4 votes -
Robocalls forwarding
The ability to forward all robocalls to voicemail or play announcement only automatically.
1 vote -
Sync external contacts of a user for non MVP users to Mitel phones
To be able to access a directory of contacts whereby the contacts are for video pro users. In this example a user contact information. The contacts should be accessible from Mitel phones, current work around is use of RC desktop app which works fine, but would be ideal to have it incorporated or sync to mitel.
2 votes -
1 vote
-
Have the ability to forward a call to an external number including its extension
Have the ability to forward a call to an external number including its extension
3 votes -
Nationwide calling to 310xxx numbers for Canada only
For RingCentral to add Nationwide calling to 310xxx numbers for Canada only. In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use these phone numbers. These numbers are always the same format ex: 310-XXXX
2 votes -
sync multiple phones on same extension number
I have a physical phone at work and another at home. Example is I am at home and answer most all my calls. I come to work and the phone lists them as all as missed calls. The phones should sync. Mitel could do this, but RC can not. Very frustrating.
4 votes -
CALL PICK UP FEATURE ON CISCO PHONES
Currently, call pick up is not available for Cisco phones. Just like other phones, its also important to have a call pick up so whenever the phone ring, we will be able to answer the call using other phones without going to the location of the phone.
1 vote -
1 vote
-
Show the park location in a deskphone.
When a call is park, there should be an indicator in the deskphone which location it can be picked up.
3 votes
- Don't see your idea?