853 results found
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Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
73 votes -
Voicemail Waiting Indicator TURNS OFF after phone reboot OR "No Service"
After receiving a voicemail, if there is a service interruption ("No Service") or the phone reboots for any reason, the blinking voicemail indicator light will not resume blinking once the desk phone reconnects.
1 vote -
DND on RC Mobile App Only
A customer is looking for a way to "disable"/turn on DND for the mobile app only. Users prefer to turn it on when they are at their desk so it does not ring all over and when they leave from their desk, they can turn the mobile app back on.
2 votes -
Support for accented characters in dialer
If someone's name is saved with an accent, it will not appear when searched for in the dial-pad using a non-accented character.
For example, if someone's last name is saved as España and you search for Espana that user will not appear in the search.
-This issue is reproducible by support as well. COOPS-9133 is open for this - a formal feature request was requested, hence this also being opened.
11 votes -
Shared line for ATA
Add ATA devices in the supported devices for shared lines
2 votes -
Request for Customization: Default "Thank You for Calling. Goodbye" Message in IVR Menu
We would like the ability to customize or remove the default "Thank you for calling. Goodbye" message that plays when a caller takes no action after the prompt is repeated three times in the IVR menu.
For businesses that prefer fully personalized greetings, there should be an option to edit or remove this message—just like other customizable greetings and messages within the RingCentral Phone System. This would help maintain consistency with a company’s branding and communication style.
1 vote -
1 vote
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Caller ID advance tools to identify the caller
Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end
1 vote -
Feature to disable incoming Voicemail from RingCentral (When changes are made on the Extension)
Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
Currently, there's no option for that.3 votes -
Deal with basic number formatting
We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.
we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them
We need
+44 07538710448
+44 (0) 7538710448
and any other variation like
04475 38710 488all to translate to a working number +447538710448 which will work.
so we need a leading 0 to change to +
and bracketrs and spaces to be removed
if the 4th number is a 0 for it to…1 vote -
presence for polycom
presence of polycom lines can be move to different lines numbers the same with mitel models
3 votes -
Add ability for users to warm transfer
Desired Behavior: Customer John calls User Suzie -> User Suzie "Conference Calls" with User Bill & Customer John at the same time -> User Suzie hangs up while User Bill and Customer John continue to speak.
There are no available options for this right now.
We are aware of Conference Calls; but that doesn't allow User Suzie to hang up and leave the others chatting.
We are aware of the warm transfer, but that puts the customer on hold while User Suzie and User Bill speak.
4 votes -
Delegated line Incoming Caller ID
Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.
1 vote -
Greet caller with a message
Please please please remove or change the "Greet caller with a message feature". It needs to be redesigned, at the very least in the dial in voicemail system.
It is very often confused for setting the voicemail greeting. It is our top ACO issue...clients set this thinking they are setting there Voicemail Greeting and then 'cannot get inbound calls'.Thanks!
2 votes -
1 vote
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Access Voicemail through desk phone similar to miconnect
to have access to all voicemail/bulk access using a desk phone similar to miconnect (Mitel cloud)
4 votes -
Hold Music Volume
Please reduce the volume on the default hold music, or provide a way to control the volume for all users in the admin portal. The default hold music is too loud right now. It should be the same volume as an average person speaking.
14 votes -
Enable customization on the audio conference host code
Enable customization on the audio conference host code
2 votes -
Callback ID appearance
Callback ID appearance
Automatically apply the caller ID that the caller used to reach me.
Please have this feature available on mobile apps as well.3 votes -
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
1 vote
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