873 results found
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Call For Toll Free Romania Number
Toll-Free numbers in Romania are currently only reachable from a specific list of carriers (Telekom, GTS, UPC, RCS & RDS, and Orange). If your service provider isn't on that list, the call will fail by design due to these local routing restrictions.
5 votes -
It appears that the phones are not receiving the required firmware updates
It appears that the phones are not receiving the required firmware updates. Based on the information available in the RingCentral portal, these updates should be applied automatically; however, that does not seem to be occurring in our environment.
3 votes -
Call forwarding options
Your phone options when an extension is dialed and "*" is pressed to access the options after entering extension password, there is no option for "call forwarding" or no DTMF setup for dial to extension and set a call forward extension. This is a poor design and most other platforms like MITEL and CISCO have these simple features. You should add an option not only on the phone, but also in the app. Example scenario: Receptionist has their own extension and monitors another user, or a user manages a reception desk extension. It would be nice if a user could…
3 votes -
"Mute All" Control for Hosts and Moderators of Conference Calls/ Video Meetings
The requested "Mute All" functionality will provide hosts and moderators with a decisive tool to manage large-group acoustics. This feature will allow the session lead to silence every participant microphone simultaneously, ensuring that the transition into the formal discussion is instantaneous and professional.
By implementing this global command, the platform will effectively shield presenters from the distractions of unmuted lines and unpredictable background noise. It will serve as an essential moderation layer, allowing the host to command the floor without the manual overhead of auditing the entire participant list for "noisy" connections.
How It Will Enhance the User Experience
One-Click…4 votes -
Remove voicemail options after voicemail limit to avoid reset
When a caller reached the maximum limit for leaving a voicemail, a prompt will be heard and will give the option to the caller if they want to erase the recording. This will reset the voicemail recording, hence the 2 minutes will reset and then the caller can repeat the steps.
5 votes -
Ability to schedule DND of an extension that show him as DND instead of offline status
We would like an ability to select DND from the custom rule or to see that the extension status is on DND specifically instead of offline status or creating a custom rule that during specific hours, calls will go to Voicemail and we want it to be named "DND" specifically.
3 votes -
Record All Calls Regardless of Talk Time
Request: Provide an option to automatically record all calls, regardless of whether the call meets the current minimum talk-time criteria.
Description: Customers would like the ability to configure call recording so that every eligible call is recorded, including calls with very short talk durations. This would ensure that calls are not excluded from recording solely because they do not meet the current talk-time threshold.
Requested Enhancement: Add a configuration option to disable or bypass the minimum talk-time requirement when automatic call recording is enabled, allowing all eligible calls to be recorded regardless of talk duration.
1 vote -
shortcut to answer calls
I would like to set the 'Answer call' shortcut as just the 'Enter' key, like it was in the older version. Also, I want this shortcut to work globally as a global hotkey, even when the RingCentral app is not in focus (when I am working on another window).
3 votes -
Maintain call if caller drops during warm transfer
Current behavior: If the caller disconnects in the process of a warm transfer, the entire call is terminated
Requested behavior: If the caller disconnects in the process of a warm transfer, the call persist between the two parties executing and receiving the transfer.
10 votes -
Enable Notes Transcription for Ring Group Extensions
lease enable Notes transcription for extensions that are included only as part of another extension’s ring settings or ring group configuration.
Currently, transcription appears to work only for directly assigned extensions. Supporting ring group members would improve call documentation consistency and usability across shared call handling workflows.
3 votes -
Require companies to have residency in order to purchase prestigious area codes in major cities.
We constantly run into issues where companies located in NYC have no new numbers available to them. This is because voip carriers are allowing companies from outside NYC to purchase all of these numbers. Area codes in prestigious locations like a major city should be reserved for companies based out of these locations. It is becoming more and more of a problem and needs to be regulated not only by Ring Central but the FCC should also be involved.
1 vote -
Port in mobile numbers from UK's EE carrier
Customer would like to port in mobile numbers from UK's EE mobile carrier
1 vote -
Automatic Emergency Response Locations for limited extensions
To have an option to enable and manage Automatic Emergency Response Locations for limited extensions, so that location updates are handled automatically when a device is moved to a different physical location, rather than requiring manual reassignment each time.
7 votes -
2 votes
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make interface more user friendly
Simplify the interface by grouping all essential call controls and contact information into a single, unified screen to reduce menu-hopping and improve ease of use.
3 votes -
Show the contact's Company and Notes on the incoming call screen
When a call arrives from a number that matches a personal or company contact, the RingCentral app (mobile and desktop) shows only the contact's name and number. The Company field and Notes are on the contact record but never appear on the ring screen, where they would be most useful. Please show at least the Company field there, and ideally a scrollable box of Notes.
Who we are
The makers of JukeForce, event rental software that integrates with RingCentral through the Address Book API. We sync our customers into RingCentral contacts so whoever answers knows who is calling.
The problem
…
1 vote -
Announcement recording that can forward to multiple numbers
Allowing to record a message or an announcement that can be forwarded to multiple numbers. Just to forward without devices.
1 vote -
Call waiting tone
He would like the ringtone/notification sound for incoming calls during an active call to be the same as the normal incoming call ringtone when there is no existing call in progress.
3 votes -
BT Feature Request: Custom Configuration for BT provided phones
BT Feature Request: Custom Configuration for BT provided phones
Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:
*Blind/Attended Transfer Settings for Yealink phones
*Custom Line Key Setup
*Extending Transfer Timers for Cisco phones
*Any configuration requiring access to the phone’s web interfaceExpected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up
Brand : BT Business
10 votes -
Upstream Call Reclaim Capability for Multi-User Ring Settings
Based on the reported behavior and testing performed, RingCentral does not currently support reclaiming an inbound call at the individual user level once the call has been forwarded to RingCentral and is following the configured call routing for users assigned under Ring Settings.
In this scenario, calls are being forwarded from PAM AI to RingCentral. Once RingCentral receives the call, it is handled according to the configured user call handling and routing rules. There is no supported feature or setting that allows an external platform, such as PAM AI, to reclaim the call before it reaches the user's voicemail or…
2 votes
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