688 results found
-
Longer ring time for deskphone/softphone
Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).
This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!
22 votes -
Assign 2 desk phones with 1 line
Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.
31 votes -
Block all External Incoming Calls
A way to easily block all external incoming calls but only allow select internal extensions to call extensions.
The idea is to prevent anyone from outside the company from calling the select phone and allow people within the company to call those devices/phones.
The use case for us is we are using Ring Central with Algo Intercom devices and would like to control who can call the intercoms. We do not want any spam calls that can call our intercoms.
14 votes -
Caller ID on transfer
Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
I.E:
Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.We would like Caller A info to be displayed for employee C, instead of employee B's info.
4 votes -
Poly Lens Integration with RingCentral
Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.
23 votes -
Toll Free Minutes Usage
From a business value perspective, we propose that calls routed to a RingCentral voicemail should not be subject to toll-free minute deductions. This adjustment would ensure that minutes are consumed only when a live connection is established with a user, thereby enhancing the overall value of the service.
2 votes -
Improvement Proposal: Easier Call Blocking by Geographic Regions & International Calls
Currently, the “block number” option on the service web portal requires manual input of area codes, which becomes very tedious when trying to block hundreds of area codes. It would be highly beneficial if the block feature included a checkbox list for all 50 states, allowing users to easily enable or disable calls from entire states with a single click.
Additionally, it would be helpful to have an expandable option for each state that displays checkboxes for individual counties within that state. This would allow more granular control to allow or block inbound calls at the county level. Such enhancements…
3 votes -
User-Initiated Do Not Originate (DNO) List Submission
Current Functionality:
RingCentral's platform does not currently provide a user-facing option to directly submit or request that a company's numbers be added to a "Do Not Originate" (DNO) list. This process is typically managed through external industry-level databases and regulatory bodies, often without a streamlined user interface within the communication platform itself.Requested Functionality:
We request the implementation of a feature within the RingCentral Admin Portal that allows customers to easily submit their "inbound-only" numbers for inclusion on a reputable "Do Not Originate" (DNO) list. This would be a proactive measure to protect our customers' brand reputation and prevent their…2 votes -
ability to route the call if not pickup from call park location
ability to route the call if not pickup from call park location
2 votes -
3 votes
-
removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app
Deskphone Pairing Enabled:
We answered the call through the desktop app, but the deskphone still logged the call as a missed call.
Mitel has confirmed this is expected behavior — since the deskphone rang, the device logs the call as missed even if it was answered via the app.
Feature Request:
Would it be possible to introduce a feature that removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app? This would help avoid confusion and ensure missed call logs accurately reflect unanswered calls.2 votes -
lock phone request and just dial 911
lock phone request and just dial 911
1 vote -
Limited Extensions in Park Groups
Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.
9 votes -
Multiple voicemail greeting
We have 1 super admin account with 3 numbers. We need to have different voicemail message for each number. Would that be possible?
2 votes -
disconnect the call when there are no response for 3 times call screen
Customer would like to have an option when call screen ask for the name and the caller did not respond for 3 times the call will disconnect.
3 votes -
Support Flying Voice Device for Assisted Provisioning
Support "Flying Voice Device" for Assisted Provisioning and on FTA 5111 model
Device is provisioned manually but the connected Analog device cannot hear audios or media packet.
The Analog device worked perfectly when connected to a Polycom ATA.
1 vote -
1 vote
-
Prevent Hot Desk/Common Area Activity Logs (*90, *91) from Appearing in User's Personal Recent Calls
Ensure Personal Call History Excludes System Actions and Shared Device Activity
1 vote -
Customer would like ability to set outbound CLI in Teams admin portal (direct routing)
Customer would like the ability to set outbound caller ID for Teams direct routing users from within Teams admin portal using caller ID policy. See https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies
Currently this can only be set within RC admin portal. This is a limitation in scenarios where numbers are assigned to user extensions on RC side with MS teams sync enabled but then assigned to a call queue or IVR on Teams side. In this scenario the number is not available to assign as caller id on RC side for those queue users since it is assigned directly to a user extension.
3 votes -
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
38 votes
- Don't see your idea?