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490 results found

  1. Audio Messaging Interchange Specification (AMIS) Support

    Support for integration with external voicemail systems via AMIS

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. Maximum Hold Time

    We would like to have a feature wherein when my user puts the caller on hold, the call will automatically go back to the user extension after a certain threshold (i.e 1 minute). Or if it is possible that a call on hold for more than the threshold will automatically be transferred to a different extension or call queue

    2 votes
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  3. Include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets.

    Please include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets. Have our system support that exact make and model to work with our calling features.

    2 votes
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  4. Set ringcentral mobile app as default app for calling for IOS

    Set ringcentral mobile app as default app for calling for IOS

    10 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
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  5. Voicemail-to-text conversion limit

    Customer wants to increase the maximum length of the Voicemail-to-text conversion limit that is currently available only for the first minute of a message.

    10 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
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  6. RingEX - Recording Option for External Calls Only

    RingEX - Recording Option for External Calls Only

    The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  7. prioritize calls from a website that will provide a verification code

    Ability to prioritize calls from websites or social media that provide verification codes.

    2 votes
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  8. Bulk Update Username/password of desk phone

    The customer needs the ability to change the Username/password in bulk for the desk phones

    4 votes
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  9. Call Control: Call Queue Function

    Implement a feature within call queue settings that allows administrators to configure an overflow routing option to an external phone number after the queue has handled a defined number of calls within a given time.

    Problem:
    There's a need for a mechanism to proactively divert excess call volume to external support resources (e.g., third-party help desks, on-call specialists) based on the actual number of calls handled.

    Proposed Solution:
    1. Enhance call queue settings with a new overflow routing option: "Overflow by Call Count."

    1. Allow administrators to specify:
      a. A "call count threshold": The number of calls that must be answered…

    2 votes
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  10. Generate report for users with custom voicemail greeting

    Generate report for users with custom voicemail greeting

    7 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  11. decrease time in ring back for call park

    decrease the timing of the parked call ring back to below 5mins

    2 votes
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  12. Shared Contact Addition

    Implement a functionality that allows users to manually add contacts, which are then automatically synchronized and added to the contact lists of other designated users within the organization.

    Benefits:
    - Streamlined contact management across teams
    - Reduced duplication of effort in maintaining contact lists
    - Improved consistency of contact information
    - Enhanced collaboration and communication efficiency

    Proposed Implementation:
    - Add a "Shared Contact" option when creating new contacts
    - Allow users to specify which groups or individuals should receive the shared contact
    - Implement real-time synchronization of shared contacts across user accounts
    - Provide options for editing and removing shared…

    2 votes
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  13. Invalid key press entry IVR

    I would like a prompt to say that the customer has entered an invalid extension if they do not hit one of our assigned key presses, and then go back to the ivr menu so they can chose a new key press. it seems customers our entering direct extensions so calls will only ring to that extension specifically even if they are on a call or away from their desk resulting in missed calls or voicemails when other team members are available.

    3 votes
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  14. On the Yealink Phones we need the name field to be at least 8 characters long.

    On the Yealink T46U we need to name field to be at least 9 charters long

    2 votes
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  15. customize DTMF

    Customer would like to a have an option to their ringcentral app. when they press *8 on a keypad , it typically triggers a specific feature

    2 votes
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  16. SAREVILE M99+ Headset Compatibility with RingCentral App

    The SAREVILE M99+ headset is known for its high-quality audio, noise cancellation, and ergonomic design, making it a popular choice for professionals who require clear communication in noisy environments. However, it currently lacks direct compatibility with the RingCentral app, which can limit the user experience for those who rely on the device for business communications. Adding compatibility would accommodate their preferences, eliminating the need for additional configuration or troubleshooting.

    Having a seamless connection between RingCentral and the SAREVILE M99+ headset would reduce setup time, improve ease of use, and enhance workflow, particularly for teams who rely heavily on voice communication.

    4 votes
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  17. Disable the Accidental Key Press

    Disable the Accidental Key Press

    If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.

    7 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  18. seamless transfer to a 3rd party number

    We want to have the option to route the call from Main Company Number to an User Extension then to a 3rd party number without seconds delay.

    It may seems that this option might be helpful for seamless transaction rather than moving to a 3rd party company to complete this request.

    4 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  19. Separate the numbers of rings for the Second Call and forwarrding the call to a 3rd party number

    To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number

    5 votes
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  20. 511 Calling

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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