310 results found
-
iOS App - Active Call (shown after device locks)
At the moment, when on an active call on the iOS Mobile app, if the device auto-locks during the call, it is difficult to access the keypad options including the ability to end the call.
To end the call, or access any of the keypad options, you have to unlock your device and reopen the Ring Central app.
Normal iOS behaviour when on an iPhone SIM call, or if using other communication apps like Teams, Google Meet etc, they retain the keypad and active call options at all times, even if the iPhone has auto-locked in the background.
1 vote -
Park call routes to voicemail
Allows Park Calls to automatically forwarded to the voicemail after exceeding the time out minutes
1 vote -
Change I.P Address to Avoid Number comes up as Spam
Change I.P Address to Avoid Number comes up as Spam
1 vote -
Leave notes for people when transferring calls
a feature added that allowed you to add notes to a call that is being forwarded to someone, so the client doesn't have to tell their story twice (or doesn't at least have to go through the whole story).
1 vote -
Voicemail to text to have an option to allow profanity
Currently it does not include the curse word it has **** in place. Would like to have a toggle option to allow profanity on or off
1 vote -
1 vote
-
add the ability to choose between the main company number and you individual line as the call out number on your desk phone
I would like the ability to choose on my desk phone, when dialing out, which number, main company number or my direct line number, shows up on the caller ID for the person receiving the call.
1 vote -
Different internal rings
If I want to call my co worker, it should ring different ring than normal ring so they know its internal (coworker call).
1 vote -
Able to pick up call when it is still ringing (deskphone)
When a user is engage on a call either call queue or user extension call and there is a ring other users can pick it up users are using deskphone
2 votes -
Corporate Directory on Mitel Phones
adjust the behavior of Mitel phones to pull the corporate directory on demand instead of booting up
2 votes -
Disable Page call drop
Calls are dropped when someone pages the device in the phone group
An option to disable this (mitel phones do not have this feature but yealink have them in per phone configs) This is causing calls to be dropped and sales to be lost.1 vote -
To ring the yealink phones of the Pick up members of a call queue instead of flashing light when there is a call waiting
We have a que with 3 people in it, and then rolls over to a bunch of people in the pickup group. However, when it hits the phones in the pic
1 vote -
Allow us to update geographical location on caller ID
When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.
1 vote -
Have the ability to forward a call to an external number including its extension
Have the ability to forward a call to an external number including its extension
1 vote -
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line
Allow customer to receive phone calls on the 2 or more extension they used to login in their mobile app. Allow to show Identifier which line is receiving phone calls.
2 votes -
Option to remove the call decline button on Ringcentral
Add the Functionality/option to remove the call decline button on the Ringcentral app for users. Sales reps are declining calls instead of silencing the ring tone.
2 votes -
2 votes
-
custom ai recording for message only extension
Have a custom recording for text to speech option to record a message or announcement.
1 vote -
shared voicemail
Allow Message-Only Extensions to be Shared so voicemail left in a message only box will show in a shared User's Voicemail box on their RingCentral App. Currently a User can share their voicemail with another User but a Message only can't be shared.
1 vote -
Being able to edit to a name that will display for the caller ID out side of the main number
Have the option when making out bound calls ,and have the caller ID set up to the direct number being used to able to add the companies name with the direct number or the indivuaduals name appear. We currently provide CCM in our medical practice this will make patients know the call is coming from their PCP office but that they have a direct call back number to their patient advocate.
1 vote
- Don't see your idea?