712 results found
-
Ability to the retain the call even when the host left the conferencing across all platform.
The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.
3 votes -
Scheduled reboot option for Yealink W70B basestations
We have a lot of Yealink W70B basestations deployed in our business. After 6-8 weeks of uptime, they need to be rebooted because of issues like one-way audio or poor voice quality.
The W70Bs don't have a scheduled reboot option so my understanding is the only other option is RingCentral needs to enable a feature to command the basestations to reboot via SIP.
1 vote -
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
1 vote -
Downloaded voicemail to include name - time - date - message
When downloading a voicemail and sharing it. The mp3 is just the message and not who it is from.
Have it include in the message the - Name if applicable - Phone number - Date and time it was received before playing the message.1 vote -
Ability to forward calls to own extension
Ability to forward the call to own extension after reaching the maximum rings. This will allow the call to loop and will not be terminated until such time someone answers the call from the user extension.
1 vote -
outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
5 votes -
Allow the soft keys order to be changed on the PolyEdge phones
On the soft keys for the physical phones allow the order to be changed. Currently on our PolyEdge phones we have New Call (which is pointless), then Intercom, Recent Calls (rarely used), then More. On the second screen we have Forward, DND, Page, and more. Ideally we would like to have the first screen have Intercom, Page, VMxfer (feature we have requested) with the DND, Recent calls and Forward on the second screen. It would streamline the process of handling calls.
2 votes -
DID or extension dial into a conference
Have a dedicated extension/DID that points to RingCentral Conference Dial-in and automatically enters a Participant ID. The idea is to provide users a quick way to dial into a company conference call without needing to remember or enter 9-digit participant or host IDs.
1 vote -
Ability to set the "Press #" to "Do Nothing"
Preferably, customer would like to have this feature available on Site-level and Queue/User-level.
Business Reason:
Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.UID: 2159400020
UI: 25.1.0DB: 25.1.0.2
POD: 8Unit: 2
Account Name: Elgas Limited
Brand: RingCentral AU
DLs: 523
MRR: AUD 10,713.97 (USD 7,763.77)4 votes -
Ability to display the company name of the caller for incoming call
Ability to display the company name of the caller for incoming call
3 votes -
Shared external directory sync to Yealink phones as temporary substitute for Australian caller ID feature
In Australia, where standard Caller ID features are not implemented yet, we implement the shared external directory to identify phone numbers manually as a temporary fix. This feature works on the inbound and outbound calls via the Ringcentral apps but not on Yealink phones.
We need this feature to be implemented on all Ringcentral physical phone models without making changes on the phone’s internal settings.
1 vote -
Outbound caller ID
It would be helpful if the Super Admin had the capability to use the direct numbers of all other users as the outbound caller ID.
2 votes -
AI notes that supports multiple language
AI notes that will support Spanish or multiple languages.
2 votes -
RingEX - Recording Option for External Calls Only
RingEX - Recording Option for External Calls Only
The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.
4 votes -
Increase the call parking 10 minutes
Customer would like to have an option to increase the call parking duration for more than 10 minutes.
1 vote -
option to disable the recording and screensharing button on the app
option to disable the recording and screensharing button on the app
1 vote -
Disable the "Send to voicemail" option in the admin portal.
Disable the "Send to voicemail" option in the admin portal.
2 votes -
Disable star (*) dialing while Voicemail prompt is playing
Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off
2 votes -
Transferred calls returned to transferor if the receiving extension does not answer.
Transferred calls returned to transferor if the receiving extension does not answer.
For example, Extension 1000 transfers call to Ext. 1007 - Ext. 1007 does not answer. Call gets returned to Ext. 1000.3 votes -
Yealink T54 Hotdesk phone Attended transfer
We have a case where we have Yealink T54s set up as a hotdesk device.
Issue is - We have enabled the config via the phone, Transfer Mode via DSS key (Attended) instead of the default "Blind"
As the phone is set up as a hot desk, when another user logs out and hot-desks back in as another extension, the Yealink phone reverts the setting to blind transfer. It seems that the phone is being reprovisioned, which causes the issue.
We wanted to have a way or option to disable this on the provisioning settings for Yealink phones, or statically…
1 vote
- Don't see your idea?