3170 results found
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Incoming 2nd call to be forward directly to user/third party number/ call queue
Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.
7 votes -
Selecting multiple voicemails by holding 'Ctrl' or 'Shift'
At this point, the implementation of selecting multiple voicemails is very poor (pencil icon to enable checkboxes for selection). Why not use industry standards and allow 'Ctrl' or 'Shift' to select multiple voicemails?
3 votes -
RingCentral Video: ability to rename a participant during a RCV meeting
Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting
4 votes -
Subject Generate a report for automatic notes in RingCentral App
Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App
Description:
Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.Current Limitation:
There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
Technical Requirements:Data Source:
Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
Extract…2 votes -
SMS Text Message Content word filtering? want to turned it off.
SMS Text Message Content word filtering? want to turned it off.Customer want to have the freedom of sending text message content that doesnt filter language or curse words.
35 votes -
email client in RC app like Zoom
Would it be possible to bring an external email client into the RC desktop application to check and send emails from the client without having to go to a different email client. The Zoom application doe s offer this feature.
1 vote -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
Ability to disable pop up on the incoming call using RingCentral app
Ability to disable pop up on the incoming call using RingCentral app
103 votes -
Automatic download of transcription of every calls
Creating a feature request on customer's behalf as requested which will allow users to have every call's transcription to be automatically downloaded on their devices
3 votes -
Ability to group and sort HUD contacts
Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.
22 votes -
Ability to Sync the details (ext. number & ext. name) of all RC extensions to MS Teams Direct Routing
Current Behavior:
RC extension number shows up as 'external' on MS Teams app when users dial the extension number.Desired Behavior:
RC extension's number and name to sync to MS Teams app so users can easily identify the each other.3 votes -
Email notification if agent is logged out from RC App.
To send an email notification if a user is logged out from the RingCentral App.
3 votes -
Shortcuts
Allow the app to interface with Apple shortcuts to allow automation like turning app calls silencing off and on based on physical location.
1 vote -
Merging calls with IOS phones
When merging calls using the ring central app on an IOS phone, it locks the screen of the IOS. It would be great if we can avoid the screen from locking when merging the calls.
3 votes -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability
RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability
For the user to make sure to set their statuses and they will not leave it empty.
5 votes -
Option to Hide Call Queue Answered Call Information in User RC App Call Log
Option to Hide Call Queue Answered Call Information in User Call Log
Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.
Requested Feature: Introduce an option in the settings that…
2 votes -
RingSense for CX Quality Average
Looking for a way to calculate a monthly average in RingSense, is this possible? For example, if there are 10 calls recorded, say March 1st to March 30th, add the total scores, divide by the 10 calls, and that would give you the monthly average score.
1 vote -
Ability to reset an extension.
Ability to reset an extension to reuse it for the new user,
5 votes -
device storage option for faster data fetching for SMS
device storage option for faster data fetching for SMS
3 votes
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