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2814 results found

  1. Customer would like to forward all SMS of a user that no longer works on their company to a different user extension

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application

    3 votes

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  3. Retrieve deleted SMS for any user

    41 votes

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    5 comments  ·  Application  ·  Admin →
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  4. When merging calls using the ring central app on an IOS phone, it locks the screen of the IOS. It would be great if we can avoid the screen from locking when merging the calls.

    3 votes

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  5. RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability

    For the user to make sure to set their statuses and they will not leave it empty.

    5 votes

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  6. Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.

    2 votes

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  7. device storage option for faster data fetching for SMS

    3 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  8. Looking for an option to on show on caller receiver per Auto-Receptionist on the account on which number/ site is dialed from the caller. We have 4 different main number on the account we want to show on the call receiver via app or desk phone on which site/number was dialed by the client or caller.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment

    74 votes

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    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  10. Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. The mobile phone details are currently only displaying the name, city, and state, but not the phone number. We need the phone number to be included when viewing the call details on the mobile app.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Automated Transition Plan: Legacy App to RingCentral App

    1. Notification Implementation:

    A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.

    The notification includes:
    • Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”

    • Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).

    • Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”

    1. Seamless Auto-Update Process:

    • Upon clicking "Update Now":
    Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.

    • New…

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.

    26 votes

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    0 comments  ·  Application  ·  Admin →
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  14. There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.

    2 votes

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  15. A feature in which we can disable the RC app notes only for specific users

    2 votes

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  16. Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk

    2 votes

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  17. Option to switch caller ID for call delegation

    2 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  18. When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.

    Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.

    8 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  19. Ability to reset an extension to reuse it for the new user,

    4 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  20. At this point, the implementation of selecting multiple voicemails is very poor (pencil icon to enable checkboxes for selection). Why not use industry standards and allow 'Ctrl' or 'Shift' to select multiple voicemails?

    2 votes

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