3196 results found

1. Allow Modern Authentication to use the "Connect Exchange" feature under Calendars and Contacts

   The customer is attempting to use the "Connect Exchange" feature under Calendars and Contacts to connect their users' desktop clients to their on-prem Exchange 2019 mailboxes is failing with a generic "An error has occurred, make sure the information is correct" error. They had disabled basic authentication on their Exchange server's virtual directories some years ago per recommendations from Microsoft their cybersecurity insurance carrier.... if I temporarily re-enable basic authentication on the EWS virtual directory on our server, and change nothing else on the server's end or in the RingCentral client, using the exact same information is able to connect successfully without error. The customer is hoping that they can use modern authentication. They need to be able to sync calendar and contacts info from their mailboxes without compromising the security on their server.

   The customer is attempting to use the "Connect Exchange" feature under Calendars and Contacts to connect their users' desktop clients to their on-prem Exchange 2019 mailboxes is failing with a generic "An error has occurred, make sure the information is correct" error. They had disabled basic authentication on their Exchange server's virtual directories some years ago per recommendations from Microsoft their cybersecurity insurance carrier.... if I temporarily re-enable basic authentication on the EWS virtual directory on our server, and change nothing else on the server's end or in the RingCentral client, using the exact same information is able to connect… more

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2. Extend Parked Call Banner/On-Screen Display Time

   We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.

   Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.

   Having the option to keep the parked call visible on the screen (or in the HUD) for an extended, customizable period (up to 10-15 minutes) or until manually dismissed will prevent lost calls and streamline workflows.

   We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.

   Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.

   Having the option to keep the parked call visible on the screen (or in… more

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3. RingCentral App cursor to be the normal cursor icon

   Currently, the cursor when navigating RingCentral app shows "hand" icon.
   Customer is requesting to put it back to the normal cursor icon.

   5 votes

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4. Customize Text Notification Sounds

   Allow to have an option to customize the notification sounds in the RC app. Some of the user is complaining that all the included sounds are too short, so they are not being heard. Please help us to have a way to make use of additional sounds.

   3 votes

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5. Display Abandoned Calls in the Desktop App

   Please add a feature that displays missed or abandoned inbound calls in the desktop application when the caller hangs up before the call connects to an extension or is answered by a user.

   Business Need:
   Currently, if a caller disconnects before the call reaches an extension, the call is not visible in the desktop application's missed call history. As a result, users have no way to identify or follow up on callers who attempted to reach them but disconnected before the call was connected.

   Benefits:

   Provides greater visibility into all inbound call attempts, including calls abandoned before connection.
   Enables users to keep track of callers who hung up before the call connected.
   Improves customer service by allowing users to return missed opportunities and follow up with customers who may still require assistance.
   Reduces the risk of overlooking important customer inquiries or potential business opportunities.
   Gives users a more complete and accurate call history for reporting and daily call management.

   Please add a feature that displays missed or abandoned inbound calls in the desktop application when the caller hangs up before the call connects to an extension or is answered by a user.

   Business Need:
   Currently, if a caller disconnects before the call reaches an extension, the call is not visible in the desktop application's missed call history. As a result, users have no way to identify or follow up on callers who attempted to reach them but disconnected before the call was connected.

   Benefits:

   Provides greater visibility into all inbound call attempts, including calls abandoned before connection.
   Enables users… more

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6. Delete Message as whole on 1-on-1 direct message

   would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .

   10 votes

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7. switch accounts sync between mobile app and desktop app

   Ability to have the option to sync the accounts login from the desktop app to mobile app. This will help us to save time and avoiding us to do it separately.

   2 votes

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8. adjust or change the length of the incoming digital chat audio

   Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!

   6 votes

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9. SMS blocking

   to have an option to individually block short code SMS receive in the RingCentral Application

   3 votes

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10. Dial By Name

    The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.

    3 votes

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11. Documents Preview

    Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.

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    12 votes

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12. Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.

    Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.

    2 votes

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13. BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    15 votes

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14. AI notes for Conference calls

    When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

    40 votes

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15. Feature Request: Real-Time Queue Visibility in RingEX Desktop App

    Dear Product Team,

    We would like to formally submit a feature request for RingEX.

    Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.

    We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:

    A built-in real-time queue display within the RingCentral desktop application (enabled via permission or admin setting),

    A dedicated dashboard accessible through the application, or

    A secure URL-based live monitoring page that agents can access while logged in.

    Providing real-time queue visibility would improve agent situational awareness, support better workload management, and enhance overall customer experience.

    We appreciate your consideration of this request and look forward to your feedback.

    Dear Product Team,

    We would like to formally submit a feature request for RingEX.

    Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.

    We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:

    A built-in real-time queue display within the RingCentral desktop application (enabled via permission or… more

    3 votes

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16. Option for Sharing Call Transcription via Mobile App

    No option to share call transcript from the mobile app. only have an option to share for the call notes.

    5 votes

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17. Unprivate Voicemails

    It would be beneficial to introduce a feature that allows authorized users to reverse the privacy status of a voicemail, even after a customer has marked it as private by pressing #. This would provide flexibility in situations where the voicemail contains important information that needs to be shared internally. With the appropriate permissions and audit controls in place, the voicemail could be made accessible to designated team members, ensuring critical messages can still be reviewed, actioned, and forwarded to colleagues when necessary.

    2 votes

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18. RingCental App Call Log Missed Calls

    Display the time duration of each missed calls

    2 votes

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19. AI Notes on Deskphones to be Viewable on the RC App

    Currently, AI Notes for the deskphone are only received via email. It should also appear on the RingCentral app for better viewing and management.

    3 votes

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20. rc app bring up front

    Hi Team

    Please have a feature that bring up the rc app up front for incoming calls not just the dialer but the entire up it self.

    1 vote

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