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2858 results found

  1. live transfer/warm transfer from a merged call

    Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.

    10 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Outbound Caller ID options on deskphone pairing

    Would like to have the option to choose the outbound caller ID on the RC App when the deskphone is paired | Deskphone Pairing Outbound Caller ID

    8 votes
    New  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. AI Notes Summary and Recap Sharing on RC app

    Customer would like to have an option to select extensions that can access the summary and recap of their calls through AI Notes and can share the summary and recap of the call through AI notes

    2 votes
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  4. iOS

    When merging calls on iOS, after connecting the second call keep user on RC screen where merge option exists. This is also Accessibility issue, see comments at bottom.

    Today upon connecting first call, user stays in RC App (see 1CallCnnctStaysOnRCScrn.PNG) and can click + to add new caller. User only goes to iOS Lock Screen after inactive screen time and that screen has RC button to return to RC app (see 1CalliOSLockScrn.PNG). The RC button is great reminder that user is not on RC screen.

    When adding a second call, upon connecting, user is immediately dropped into iOS native phone…

    2 votes
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  5. Allow Desktop app to make outbound calls using Mobile License

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  6. Allow a key press or any Command for Direct Voicemail Routing of a user extension

    Allow a key press or any Command for Direct Voicemail Routing of a user extension. For example, I want to leave a voicemail to a user extension by using command on dial pad without dialing the extension and waiting for the call to get connected or be answered.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  7. Set preferred date or duration to automatically delete the call recording

    Set a date or duration to automatically delete the call recording

    4 votes
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  8. Automatic Live Transcription for live call recording

    Please add automatic live transcription for live call recording it will happen during a live call and in the start of recording a transcription is being generated

    20 votes
    3 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Attaching files to messages in the RingCentral app

    Modify Attachment size limits for RingCentral messaging per user. Currently defaulted to 5GB.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Click-to-Dial Options

    Options to proceed or cancel the click-to-dial instead of automatically dialing the number when clicked.

    2 votes
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  11. Request for Customizable Duration of Pop-Up Notifications in RingCentral App

    The customer would like the ability to customize the duration for how long the pop-up message notification remains visible in their RingCentral app.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Swipe option to leave a VM or send an Automatic mesasge

    Have an option to :

    when a call comes in, have a button to send to VM
    when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".

    2 votes
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  13. Alert or indicator that a call is on hold.

    There should be an indicator or alert sound when a call is on hold for a specified period.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Save AI notes and transcript

    A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage

    2 votes
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  15. Multiple Device Log - In per User Extension using Ring Central App

    We kindly request the consideration of expanding the current limitation of simultaneous device logins per extension from two to a range of five to ten authorized users. This enhancement would significantly improve the convenience and productivity of our development team, facilitating efficient collaboration and streamlined workflows. By enabling a greater number of authorized devices to be connected concurrently, our developers would have the flexibility to seamlessly access and work on projects from various locations or devices, fostering a more dynamic and agile development environment.

    11 votes
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  16. Show caller ID name with caller number in the RC app for mobile.

    Show caller ID name with caller number in the RC app for mobile.

    5 votes
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  17. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.

    13 votes
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  18. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017666-domain-control

    Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line

    17 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. incoming call respond

    It will be much better if we can customized the 5 automated message from reply option whenever we received incoming calls from the app.

    1 vote
    New  ·  1 comment  ·  Application  ·  Admin →
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  20. settings option to separate queue calls vs direct calls ringtone

    we need an option to differentiate the ringtone from queue calls vs direct calls via RC App

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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