3170 results found
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Shared Fax on different credentials
I would like to have feature of sharing to company fax access to all users.
28 votes -
Mobile app ( Android ) - transfer feature
So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…
1 vote -
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
1 vote -
Please, provide a tool of velocity of recorded calls.
Please, provide a feature that allows to control the velocity of the recording when listening on the app. Same as Youtube so we will be able to note correctly whatever the customer has said.
2 votes -
Confirming Emergency Location - In app
Emergency Location keeps popping up whenever starting the RC applications on the computer/desktop. We'd like to check if it's possible to incorporate the emergency location settings (like options to keep the address as is and won't be asking to confirm whenever opening the apps). This will lessen the hassle from the customers' part.
14 votes -
Do Not Disturb(DND) with time duration
You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.
20 votes -
add fast forward and rewind to the media player used for call recording playback
I would also suggest adding 15/30 second jump forward and backward functionality as well. While I'm at the wishing well, I'd also like to see the playback control radial with a little more detailed control. If the recording is over 15 minutes long, moving the radial a fraction can jump 6 minutes ahead.
2 votes -
Receive the full messages automatically even if the SMS Reached the Character limit
cx would like to receive the full messages automatically even if the SMS Reached the Character limit
2 votes -
IVR If caller doesn't press anything it should just play 1 time or it should be customized
If caller doesn't press anything it should just play 1 time or it should be customized.
1 vote -
Download Option for Desktop app version report
A download button would be useful for this report. Imagine if a large number of users are on the account. A download/export button would be most helpful.
7 votes -
RingCentral app EXE installers. Option to disable update/prompt to update
Desired behavior: Would like to have the option in the app to disable prompt/update request Current behavior: The feature always asks EXE installer to update when the version is obsolete.To disable the update option upon installation of the app. Using the MSI installer (IT version) is not an option since not all users are part of the company and they do not have an IT to install the MSI version.
5 votes -
Additional Settings for display and visibility
To have an Additional RC APP settings for Display like Font size, layout and visibility.
3 votes -
Ability to change number when sending text message
The customer wants to have a drop-down option to choose what number they will use if another user is not an operator on the account when sending SMS.
3 votes -
RingCentral Messaging Automating replies and other common workflows
The same features but for messaging on the article below. Article Name: Automating SMS replies and other common workflowsArticle Link: https://support.ringcentral.com/article-v2/Automating-SMS-replies-and-other-common-workflows.html?brand=RingCentral&product=MVP&language=en_US
4 votesA workflow recipe exists for this use case which you can access, download and freely install:
https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/chat-ooo-autoreply/
We are also planning to convert this recipe into a workflow template so that it is easier for people to discover and install. We expect that feature in Q2/Q3 2025.
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Ring Out call should show just once in call logs
When using the RingOut Feature the specific call should just show the specific dialed number used when using the RingOut Feature
4 votes -
New Emojis
Add new updated emoji on the app
3 votes -
Schedule meeting using "Meeting Info"
I would like to request an enhancement for our meeting scheduling feature. Currently, when scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab, making it challenging for users who do not utilize Microsoft or Google calendars.Adding this functionality would greatly improve the user experience by enabling easy tracking of meetings scheduled through "meeting info."Thank you for considering this request.
10 votes -
Forwarding call to other number that will allow both app and deskphone to ring or either application only.
Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).
8 votes -
Turn off RingCentral Extension and Notifications via Browser
RingCentral Extension in the Brave browser (based on Chromium/Chrome). Turn off the notifications generated by the extension, but every time I try to block them, it automatically selects Allow. Need to disable the notification via the browser and not from the Windows notification settings, because if it's disabled via Windows notification it will also disable all browser notifications from installed extensions on any browser.
9 votes -
Longer DTMF tone
The Dial tone are too short and it is not being recognized by other companies, We would like to have a feature wherein the tones on the app will work the same as the physical phone where you can hold and press the number so that the tone would stay longer when you press it.
4 votes
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