3033 results found
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Ability to enter a PIN before deleting a voicemail message or A voice prompt saying " Are you sure you want to delete this voicemail mes...
...sage . wants a feature that if someone is going to delete voicemail messages he wants a voice prompt saying are you sure you want to delete it, not an actual message prompt or a PIN to enter before deleting the voicemail
2 votes -
Delay App Updates When App is in Use
Customers have stated that the RC MVP App has initiated updates and restarted the application at very inconvenient times. Recently, there was case submitted where an update was auto initiated during a customer's meeting with their department. Application should not be able to auto initiate updates while app is in use. Customers are requesting this be included in a future update of the app.
21 votes -
SMS should not be sent if recipient does not have SMS capability
When SMS is sent toll free numbers that does not have SMS capability, it should fail for the bundle not to be used
2 votes -
Customizing Reply with voice message default template
A request has been made to have the option to customize and reorder default templates for Reply with voice message feature on the RingCentral application because the current customize message option can only be utilize in 54 seconds.
1 vote -
Please add the feature of the ability or option to hide the other recipient's number when sending group SMS.
Please add the feature of the ability or option to hide the other recipient's number when sending group SMS.
2 votes -
Remove the dial pad in RC desktop app and expand the call logs in the right
My screen keeps showing the dialpad along with the phone history. I only want to see the phone history.
1 vote -
Fix Availability Status for Users with messaging disabled
Please fix the functionality that prevents users with messaging enabled not being able to see the availability status of users who have messaging disabled. Currently if a user has messaging disabled via their role by disabling the check box for "Message tab shown in main navigation" anyone who does have messaging functionality CANNOT see their availability status, but the users who have messaging disabled are able to see the availability status of all users.
16 votes -
When a phone number doesn't receive texts, you should send the sender a notification
When a phone number is set up to not receive texts, you should send the sender a notification telling them that number can't receive texts
2 votes -
Voicemail checkbox
Add a section in the voicemail tab in the RC MVP app and Softphone application where you can check a box to state that the situation has been handled or action on the voicemail has been taken.
2 votes -
Enable Super Admin role to control Teams in RingCentral app
It's very helpful if super admin roles can control Teams in RingCentral app aside from the creator of the Team Conversation.
3 votes -
RingCentral video recording auto download
for the customer having the RCV Recording be automatically downloaded before the deletion date will be more effective so that it will be more convenient for them to have the record and less worries that the recordings will be lost
1 vote -
URL Blocked by ISP
it will be more convenient to have specific URL error code that the URL is being blocked through ISP, with that the customer can directly contact ISP instead. It will save more time and effort for their issue to get resolved
1 vote -
RC App should mirror parent computer's format for time, 12/24 hours.
The format used to display time (12/24 hr) should be inherited from the parent PC. At the very least there should be a switch in Settings to allow selection of 24 hour format.
1 vote -
Ability to only show company contacts when searching for name to call
When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy search.
5 votes -
Is there any option to see what numbers are clients inputting on the IVR.
Is there any option to see what numbers are clients inputting on the IVR Contact System, like we can see it on our system that this customer is trying to input the EXT number
2 votes -
enable HD voice option for RingCentral Apps
Having the option to enable the "enable HD voice" option for the RingCentral Apps under the Phones and devices in Admin Portal
1 vote -
Disable beep sound whenever I monitor an account.
484-229-3859
4 votes -
Ability to play default ringing or hold music rather than RC client's hold music
There are scenarios of outbound calls in which, during the process of connecting to an external called party, the connection to receive either ringing or audio from the far-end system for whatever reason is not made so it defaults to playing the configured hold music/custom prompt of the RingCentral extension that is placing the call instead. This creates confusion with users that experience this behavior. In a recent example, a user had a custom message recorded specifically for their business which was configured as their extension's hold music within Screening, Greeting and Hold Music. After placing an outbound call, they…
6 votes -
Export List of User's Installed RingCentral Apps Version
This feature in the Admin Portal would be very useful to Account Administrators to identify, audit and manage Users who are still using old versions of Apps for inventory purposes.
3 votes -
Can we schedule a text message to send at a later time? Can we schedule when to send a text message?
It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.
14 votes
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