2790 results found
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Search Contacts by Nickname, Custom ID or Practically Any Field
Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (example employee number or customer number), I'm sure this will be very helpful for other customers too. RC - Please implement it asap.Others - Please vote and comment. If you have raised a similar idea, please provide reference to that so that RC can merge all ideas and imeplement them.
17 votes -
Managing two extension while logged in to 1 ext
Customer would like to be able to manage and receive notifications on other extension even they are logged in to a different ext.
2 votes -
Uninstall all RC Apps
We found in RC's site a PowerShell script to uninstall all RC apps from our devices, however, we are experiencing some difficulties pushing the script with GPO and Intune. We would like some help from a RC engineer and provide us a better understanding of what we might be doing wrong and/or if such script is compatible or not with Intune and GPO.
1 vote -
Use 10DLC as primary when starting new text in Mobile app
When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.
1 vote -
Using Powershell script to Uninstall all RC Apps
We found in RC's site a PowerShell script to uninstall all RC apps from our devices, however, we are experiencing some difficulties pushing the script with GPO and Intune. We would like some help from a RC engineer and provide us a better understanding of what we might be doing wrong and/or if such script is compatible or not with Intune and GPO
1 vote -
Ability to archive old text strings
Often times our teams change and we have to create a new group text, it would be helpful to be able to archive the old text strings so they do not get confused with the current ones on our recent lists.
3 votes -
Persistent Notification Dot for Missed Calls
You know that little red dot you see on your phone icon that tells you there's a missed call? Well, it would be so much better if it went away as soon as you checked your phone. Right now, you have to toggle between all your calls and just the missed ones to make it disappear. It would be awesome if just opening the phone app or clicking on the missed call could make that annoying little red dot go away.
3 votes -
Call Using F6 Hotkey - For BT Accounts
Feature Request : Call Using F6 Hotkey - For BT Accounts Details : Need to have the feature Call Using F6 Hotkey available on the BT Cloud Work Desktop application. Significance of the feature : Customer claims he had it used it for a day and loved it. It made everything convenient for all the users to dial out. Current behavior : The feature was seen and enabled on the BT Cloud Work Desktop app then its now gone. Brand : BT Business
1 vote -
Add Auto Transcription
It would be a very useful tool so we can always go back to the conversation and review what have been discussed.
1 vote -
DND to block messaging notification while on a video meeting.
DND to block messaging notification while on a video meeting.
1 vote -
Transferring a call on the mobile app is a slow, multi-step process
Transferring a call on the mobile app is a slow, multi-step process Seems like it could be streamlined.
1 vote -
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
1 vote -
Mac app status bar indicator when on call
When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not showing in foreground. I don't want to have to open the app to make sure they hung up.
1 vote -
Cookies Preference in Ringcentral Web app
Cookies preference is always popping up and asking to accept. Blocking of Cookies should be an available option.
1 vote -
Variation of Notification Color on RC App Icon
The red dot for unread messages and unvisited missed call logs is plain; It should have variety wherein it should show green for messages, red for missed calls, and other types.
1 vote -
Sync RingCentral App's DND Status with Admin Portal
With the current design flow for Glip presence, the DND status on RingCentral application will not change even after an admin toggle the user's DND status off in admin portal. This confuses our customers and administrators as they already have the impression that that user should show Available status, instead of getting stuck to DND. It would be a big help if the RingCentral App changes from DND mode to Available after an admin turns off DND from admin portal.
1 vote -
opt out option at the bottom of text messages sent
opt out option at the bottom of text messages sent
3 votes -
Shared Contact List with all users
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature
75 votes -
Add hyperlinks to RingCentral Technical Support case follow-up emails that link to case
Tech support case status emails do not contain any hyperlinks to the case itself or the support home page - I must open a browser and manually login from there - It would be helpful to have a direct link to either the case itself or at least the Ring Central Support home page. This is already a feature in the Web Support Portal email updates.
4 votes -
Allow other Assignees to move the task to a different team
Allow other Assignees to move the task to a different team
1 vote
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