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2814 results found

  1. Two Party Consent' or 'All Party' states, which prohibits recording of a call without the consent of all parties to the communication before recording the conversationfor RingCentral users whose line of business that are heavy on outbound calling and needed the recording for quality, training and review purposes

    3 votes

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  2. Option to remove call queue number as an option on outbound call for users

    3 votes

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  3. Add Call waiting Setting to User Template

    1 vote

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  4. If an event is set to "repeat", ex. weekly or monthly, it would be helpful to have the option to edit the description section (and possibly other details, like the "location") of single events within the series...for example, a weekly meeting that features a different topic each week.

    1 vote

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  5. Wanted functionality whenever anyone makes an outbound call through the Ipad phone app, you have a functionality to choose Ringcentral app as a dialer. Current Ipad air version doesn't show the Ringcentral app as an option within the Ipad's phone app to make calls.

    1 vote

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  6. We have notifications go into RingCentral from incoming webhooks in form of adaptive cards. They contain text that can be selected and even copied but cannot be searched within the RingCentral app. Would it be possible to update the search function to be able to do this?Thank you!

    2 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  7. I use noted extensively and aside from searching notes names, I am unable to find a pattern of text stored within

    1 vote

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  8. We should have a feature allowing us to join and manage a private team. This is a must for teams without admin or who are inactive.

    1 vote

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  9. It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…

    83 votes

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  10. RingCentral for Microsoft Teams1. Minimum of Application Administrator and User Administrator Roles2. Other screen shots in the Admin Guide indicate the service account also needs the Teams Administrator and Privideged Administrator Roles (Both of those are also highly-privileged roles)It seems to be very risky to login an admin with those privileges onto a foreign site. Kinda asking to be hacked - it doesn't matter which foreign site.Surely there must be a less risky method of this? How about going back to v1 where it only needed the individual user's privileges rather then the AD domain admin account.That way worked and…

    2 votes

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  11. We should have notification on our end if the other user on the call que answered the call so we know that they get the call.

    1 vote

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  12. I think this is useful if we can see the calls, messages, and faxes for more than 1 extension on the app on my phone.

    2 votes

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  13. We would like the ability to insert a link to a Microsoft 365 SharePoint folder in a message to another staff member. Allowing use the ability to quickly open the SharePoint folder and access the file inside for review and approval.

    1 vote

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  14. Currently, when creating a new 1:1 or 1:many message through New Action (+), the app does not allow for the inserting of attachments, nor the manipulation of FONT. You must first send a message to the user, then edit that message to add the attachment or adjust the FONT as required. Parody for our messaging options is important.

    2 votes

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  15. We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.

    1 vote

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  16. This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365

    2 votes

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  17. A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call

    1 vote

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  18. I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.

    1 vote

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  19. cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number

    3 votes

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  20. While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged over to a secondary monitor.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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