3144 results found
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Syncing contacts to other user
Give us an option to easily sync our contacts to other users using the RingCentral Application not by manually importing it into admin portal.
3 votes -
Syncing Microsoft 365 Contacts to Ring Central Desktop app
The Ring Central Desktop app does not sync Microsoft 365 contacts if they have more than 2 names. E.g. John Doe will sync but John B. Doe will not. There is no similar problem syncing the Ring Central app with Google contacts. I contacted Tech Support and they confirmed it is a problem. You should fix it
1 vote -
Option to reset Avatar back to Initials
There should be an option to delete vs only edit the avatar profile picture. I like having a picture but some companies want to control the avatar (make sure it's professional if they show up on a video meeting) or to delete for a new user if they only need to repurpose a profile without deleting the user completely. As I partner I would like to have this option for end-user training. If I demonstrate how to add an avatar, I can't delete it. But there has been a customer who set a policy about avatars and wanted to delete…
3 votes -
Latency Issue: Call Routing Delay on RC Desktop App
Issue: Call routing latency when declining calls in RC Desktop v26.1.20.
Environment: MaxAgent integrated with the unified RingCentral Desktop App.
Observation: Upon clicking "Decline," the app enters a "connecting leg" state, causing a significant delay in routing the call to the next agent in the queue.
Comparison: The legacy RC Phone app routes these calls instantaneously under the same conditions.
Impact: Reduced agent productivity and increased wait times within the queue.
Goal:
Optimize the interaction between the RC Desktop unified app and MaxAgent to eliminate the current routing lag and improve overall SLA performance. Currently, when an agent selects "Decline,"…1 vote -
import messages from google voice to ring central
I ported my old number from google voice and downloaded my text history in an html file. I want assistance importing those old messages
1 vote -
Ability to communicate through GLIP without account.
Ability to communicate to external users without RingCentral account using "Message" feature.
1 vote -
Bulk Blocking Numbers in RingCentral App
Description:
Add an option in the RingCentral app to allow users to block multiple numbers at once. Currently, blocking must be done individually, which can be time-consuming for users who need to restrict a large list of numbers.Benefits:
Saves time and effort for users managing multiple unwanted or spam numbers.
Improves user experience and efficiency in controlling incoming calls.
Helps maintain cleaner call management and reduces interruptions.
Proposed Implementation:
Include a “Bulk Block Numbers” option in the call settings or spam/blocking section of the app.
Allow users to import a list of numbers (e.g., CSV or text file) or…
2 votes -
Allow external email users to send messages via the “post message via email” feature in RingCentral.
Description: Currently, the “post message via email” feature generates a unique RingCentral email address (e.g., 157881991123@54930276353.mvp.ringcentral.com
) that team members can use to post messages to the team via Gmail, Outlook, etc. However, emails sent from users outside the team or from personal email accounts not associated with a RingCentral extension are blocked and not delivered.Proposed Enhancement: Enable the feature to accept messages from verified external email addresses or allow team admins to whitelist specific external email addresses.
1 vote -
entering a phone number with alphabetic characters in the app should resolve to a telephone number
When entering a phone number under "Enter a name or number" in the Ring Central app, alphabetic characters are currently not resolved (800-MYAPPLE).
the system should resolve that entry as a number. in this case, it should call (800) 692-7753,
6 votes -
Using older desktop app version's phone interface to manage multiple calls
[EXTERNAL]
My entire office are really struggling with the new RC App… it REALLY SUCKS and my entire office has the same response…
It has a LOT of new features and all but we don’t need all the bells and whistles.. phone # is too small, we might have 6 callers at the same time and it’s sooo difficult to stack calls and re-enter into calls and transfer calls and have conference calls on the fly… The old app was MUCH EASIER to navigate and see… Along with this, my plantronic’s headset now doesn’t allow me to accept calls or…
1 vote -
Schedule Meeting - Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link'
Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link' is Schedule Meeting and not just having the option available when you select "Use Outlook Calendar" or "Use Google Calendar" under Video Meeting - Schedule.
1 vote -
Workflow Builder on RingCentral Mobile App
Be able to create workflows from the RingCentral Mobile app.
1 vote -
Ringtone and notification source on RingCX for Salesforce
they would want to have an option on RingCX for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.
3 votes -
Ability to Retrieve Deleted Notes
Feature Request: Ability to Retrieve Deleted Notes
Description:
Please add a feature that allows users to recover or restore deleted notes within RingCentral. This would help prevent accidental data loss and improve overall user efficiency.Use Case:
Users sometimes delete notes unintentionally. Having a recovery or “trash” option would allow them to restore important information without needing backend intervention.Impact:
This feature would enhance data security, reduce support tickets, and improve user experience.3 votes -
Admin view of Call logs from the Mobile App
Admin view of Call logs from the Mobile App
1 vote -
use 2 different account with 1 ringcentral app at the same time
customer would like to have the option to use 2 different ringcentral account on 1 ringcentral app at the same time. as per customer it will be much more easier for them to handle business if they wont be switching account every hour.
1 vote -
Change Keyboard Shortcuts in BTCW App
Change Keyboard Shortcuts in BTCW App
BT Feature Request: Change Keyboard Shortcuts in BTCW App
Details : to have a more intuitive options in changing the keyboard shortcuts since it was not indicated in the app what to do to update the keys or edit it
Expected Behavior: To allow easy to understand change to edit the keyboard shortcuts
Brand : BT Business
1 vote -
Display Caller ID Name and Phone Number in HUD for Monitored Calls
Currently when a user receives a call, the user monitoring the call only sees the caller ID name and not the phone number displayed in the HUD.
We would like to propose a feature to allow both the caller ID name and the phone number to be displayed in the HUD when monitoring calls. This would give users more complete caller information at a glance, which could improve monitoring efficiency and usability.
2 votes -
Add Option to Convert “Report an Issue” Submissions into Support Cases (RingCentral App)
Product: RingCentral App
Customer Statement:
Currently, when users report an issue using the “Report an Issue” feature in the RingCentral app, it generates a Customer Feedback case in Salesforce. These cases are automatically closed and are primarily used by RingCentral app specialists for log collection and internal analysis. As a result, reported issues are not actively investigated unless the user separately contacts support or submits a web case.Problem Statement:
Users expect that reporting an issue through the app will result in investigation and follow-up. However, the current behavior does not create an actionable support case, leading to confusion and…1 vote -
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
9 votes
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