3261 results found
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Caller ID names to be alphabetized and not by area code
The caller id is sorted by default with area codes. Is there a way this can be changed or we can be given option to change it to alphabetical orders? I am referring to request caller ID names to be alphabetized and not by area code. For example, we have Utah above Texas which is because that area code is 208 above 210
5 votes -
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
5 votes -
AIR Call history access from the appp
Access AIR call history from the App
1 vote -
Display Timestamp on Red Banner for Call Forwarding
Add an exact timestamp (e.g., "Calls are being forwarded since 2:15 PM") to the prominent red notification banner in the RingCentral app so users immediately know when active call forwarding began.
Detailed Description:
Current Behavior:
When call forwarding is active, a red banner appears at the top of the RingCentral app stating that calls are currently being forwarded. However, it does not specify when the forwarding started or was activated.Proposed Feature / Change:
Include the start time directly on the banner or within a tooltip on hover/tap.Example:
🔴 Calls are being forwarded to +1 (555) 019-2834 (since Oct…
1 vote -
Audible Office-Wide Ringing for Softphone Users
The customer is requesting a feature and setting that would allow user applications or softphones to produce an audible ringing sound externally without requiring users to change their audio output settings from headset to desktop speakers. This background activity played an important role in maintaining engagement, urgency, and team awareness on the call floor.
Case Number: 30015331
10 votes -
Unprivate Voicemails
It would be beneficial to introduce a feature that allows authorized users to reverse the privacy status of a voicemail, even after a customer has marked it as private by pressing #. This would provide flexibility in situations where the voicemail contains important information that needs to be shared internally. With the appropriate permissions and audit controls in place, the voicemail could be made accessible to designated team members, ensuring critical messages can still be reviewed, actioned, and forwarded to colleagues when necessary.
3 votes -
Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)
Request Overview
Title: Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)Category: RingCentral Rooms / Hardware & Appliance Integration
Priority: High / Roadblock (Hardware Inoperable in Appliance Mode)
Feature Description & Justification
Problem Statement:HP Poly released VideoOS 5.0.1 as an irreversible base platform upgrade (migrating underlying architecture from Android 10 to Android 13). On VideoOS 5.x, RingCentral Rooms was removed from the native Provider selection menu, leaving affected devices unable to run RingCentral Rooms in appliance mode. Because HP Poly blocks firmware rollbacks to VideoOS 4.x, customers who updated their hardware have no…
1 vote -
Allow Modern Authentication to use the "Connect Exchange" feature under Calendars and Contacts
The customer is attempting to use the "Connect Exchange" feature under Calendars and Contacts to connect their users' desktop clients to their on-prem Exchange 2019 mailboxes is failing with a generic "An error has occurred, make sure the information is correct" error. They had disabled basic authentication on their Exchange server's virtual directories some years ago per recommendations from Microsoft their cybersecurity insurance carrier.... if I temporarily re-enable basic authentication on the EWS virtual directory on our server, and change nothing else on the server's end or in the RingCentral client, using the exact same information is able to connect…
2 votes -
RingCentral App Recorded calls
All RingCentral App endpoints : desktop | web | mobile access of the Super Admin should show all Recorded Calls of all User extensions. Or, RingCentral Super Admin should have option in the RingCentral Admin Portal on whose recorded calls should sync in the RingCentral App.
1 vote -
An easier way to automatically download HAR logs.
You constantly ask for HAR and Console Logs in troubleshooting steps, but it is difficult to get non-technical users to do this. Create an easier way via the Ring Central App to allow non-techincal users to click a simple button to create a set of HAR and Console Logs.
1 vote -
Extend Parked Call Banner/On-Screen Display Time
We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.
Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.
Having the option to keep the parked call visible on the screen (or in…
2 votes -
RingCentral App cursor to be the normal cursor icon
Currently, the cursor when navigating RingCentral app shows "hand" icon.
Customer is requesting to put it back to the normal cursor icon.5 votes -
Edit RCV Meeting title when being generated instead of showing host's Name
Customer would like to have a feature when generating a link for RCV meeting then when link is clicked he would like to have the option to change the meeting title instead of showing the host's name video meeting.
1 vote -
Include Yealink WHB660 headset as part of RC recommended headset
Request to consider adding the Yealink WHB660 to RingCentral’s list of recommended and tested Yealink headsets. The customer experiences a consistent ~25-second delay when initiating calls via USB, while Bluetooth works normally. The headset firmware is up to date, indicating a potential USB integration or compatibility gap. Adding the WHB660 to the supported/tested list would help provide customers with broader device compatibility a
1 vote -
Customize Text Notification Sounds
Allow to have an option to customize the notification sounds in the RC app. Some of the user is complaining that all the included sounds are too short, so they are not being heard. Please help us to have a way to make use of additional sounds.
3 votes -
Display Abandoned Calls in the Desktop App
Please add a feature that displays missed or abandoned inbound calls in the desktop application when the caller hangs up before the call connects to an extension or is answered by a user.
Business Need:
Currently, if a caller disconnects before the call reaches an extension, the call is not visible in the desktop application's missed call history. As a result, users have no way to identify or follow up on callers who attempted to reach them but disconnected before the call was connected.Benefits:
Provides greater visibility into all inbound call attempts, including calls abandoned before connection.
Enables users…2 votes -
Option to Delete the “Accept Queue Calls” toggle on or button off in the RingCentral app.
Option to Delete the “Accept Queue Calls” toggle on or off button off in the RingCentral app.
1 vote -
Separate Ring Order for Different Mobile App Device Types (Phone vs Tablet)
Request Summary:
Introduce the ability to configure separate ring order and routing behavior for different device types under the RingCentral mobile app category (e.g., smartphones vs tablets such as iPads).Background / Current Behavior:
In the current RingCentral configuration, all devices using the mobile application (RingCentral app) are grouped under a single category labeled as “Mobile App.”This includes:
Smartphones (iOS/Android phones)
Tablets (e.g., iPad, Android tablets)At present, there is no option to distinguish or prioritize these device types individually when configuring call handling or ring order. As a result, both device types follow the same routing behavior.
Problem…
2 votes -
Archive chat groups in Ring Central app
I would like to have the ability to archive a chat group so that it cannot actively be used, but we don't lose the chat history. All archived chats should be able to be searched and be available to look up data, but not be able to post new messages in an archived chat group.
1 vote -
Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
10 votes
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