3104 results found
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Automated Task Creation & Daily Summary from Call Transcripts
Description:
We request the ability to automatically generate actionable tasks in the RingCentral app based on the task summaries identified in call transcripts.Use Case:
Currently, RingCentral transcribes and summarises calls, often including follow-up actions. However, converting these summaries into actual tasks within the app requires manual effort, which is time-consuming and can lead to missed follow-ups — especially on days with high call volume.Requested Features:
Automatic Task Creation
Automatically convert identified task summaries from call transcripts into tasks within the RingCentral app.
Tasks should be linked to the corresponding call/transcript for context.
Daily Call Summary Thread
Generate a…
2 votes -
Disable Add opt out message on RingCentral app for Text
Disable Add opt out message on RingCentral app for Text
4 votes -
Keep "Available" status even when signed out of the RingCentral App
Please enable the 'Offline Presence' feature for my account/extension so my status can reflect call availability even when I am signed out of the app.
1 vote -
Outbound Caller ID Limitations
Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.
35 votes -
Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
3 votes -
Ability to download message/chat transcript.
Ability to download message/chat transcript.
4 votes -
Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.
Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.
167 votes -
option to remove or customized tabs on Phone tab on RC app
have an option to remove or customized which tab should show when we click the phone tab, because previously only favorite tab is showing there but now HUD, notes and transcript is now showing .
1 vote -
AI Notes in Embeddable Widget
Need to be able to generate and access AI Notes in RingCentral Embeddable Widget.
1 vote -
Group text to everyone in the RingCentral desktop app
The customer would like to have a feature wherein he can just select each person/user from his contact list and send group messages.
1 vote -
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
8 votes -
Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience
On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.
8 votes -
Please restore the single column view in the HUD.
Please restore the single column view in the HUD. This update has basically ruined the HUD's usability for me. Now I can't see who's calling in the HUD without stetching the window across the whole screen. No user asked for you to remove functionality like this. Hard to believe you'd roll this out and not expect complaints.
1 vote -
Caller-ID Outbound Telephony for (paired) deskphone
Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.
This is not a good user experience when you are using especially a paired phone.
Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.
Or automatically adjust the own caller ID in the phone when pairing the phone?
5 votes -
RingCentral app Contact Status
We're considering adding a feature to display user status directly in the Contacts list, without the need to click on individual names. This would show statuses like "in a call," "in a meeting," "offline," "online," and "available to receive calls." We believe this could enhance user experience by providing quick, at-a-glance information about contact availability.
5 votes -
Automatically switch inbetween between audio source via Ringcentral app
Hi, I constantly lose connectivity on my Bluetooth device while on a call, even though my device was fully charged. I need an option on the Ringcentral app that could remember a secondary source switch automatically so that if I lose connection on my device in the future, I won't have to manually set audio sources on the Ringcentral app.
1 vote -
SMS Company Templates
SMS Company templates not working. We need to have the feature enabled.
2 votes -
Allow Ring Central Mobile app to orient the screen based on phone settings
Give the Ring Central app the ability to orient the screen to your phone settings. It is really annoying when the screen on my phone is tilted to a "landscape" and the app view does not adjust when I orient my phone in a different way.
1 vote -
Light Indicator Notification from Application
We have a customer who would request a feature that provides a light notification on her headset—something she can enable on her computer and use directly with the headset.
2 votes -
Allow Admins to Restrict Users from Changing Their Outbound Caller ID
Currently, RingCentral users can select their outbound caller ID from the Desktop or Mobile app, choosing either their assigned extension number or the main company number. While this flexibility is useful in some scenarios, it can create issues for businesses that rely on integrations, such as Salesforce CTI or Conversation Insights, where consistent caller ID is critical for accurate call logging.
We request a feature that allows administrators to lock or restrict the outbound caller ID for a user, ensuring that all calls use a specific assigned extension number and cannot be changed by the user.
1 vote
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