2789 results found
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Suggest a "go back to previous conversation" button, to return to a previous conversation
Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.
Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up…
3 votes -
Status in meeting should has the length of absence
Calendar sync - here customers expect that colleagues can see in the status how long you will be unavailable.
14 votes -
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension would be a highly beneficial feature. This would allow users to access and review their previous conversations, messages, and interactions even after an extension has been removed or uninstalled. Furthermore, providing the ability to download and save message logs before deleting an extension would ensure that valuable data and information is not lost permanently. This feature could be particularly useful for individuals or organizations that need to maintain records or archives of their communication history for various purposes, such as compliance, auditing, or…
3 votes -
Activity Logs capture - RingCentral Desktop/Mobile App
Creating these feature request in-behalf of our customer who is looking for activity logs using the RingCentral Desktop/Mobile application.This is to identify what and when agent changed statuses while using the RingCentral Desktop and mobile app.
13 votes -
Transferring Messages from old Extension to New Extension
Ability to transfer the messages and SMS from old extension to the new extension
2 votes -
Allow administrators to lock users' emergency response locations.
Allow administrators to lock users' emergency response locations. To prevent user’s from accidentally selecting the wrong address. We won’t know that a user has selected an incorrect Emergency Response Location until we receive an alert that a user has called 911 and an incorrect location has been provided to Emergency Services.
1 vote -
Have the capability to receive paging from RingCentral App.
Have the capability to receive paging from RingCentral App so that the users can hear the paging from the app instead of the desk phone.
4 votes -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
17 votes -
Launch an external App or website for incoming calls"
Feature to have an option to have bulk changes for "Launch an external App or website for incoming calls"
2 votes -
4 votes
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Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
1 vote -
Contact Center Dashboards
The customer wants to display the supervisor dashboard or any dashboard on a TV display.
Is there a way to generate a TV display-friendly version that does not require a login and or maybe does not use embedded iFrames?1 vote -
Gmail E-mail invite for conference call
The Customer wants to use their Gmail account to facilitate invite E-mails for call conferencing in the application.
Currently, when the account is synced-in with google, nothing is happening when "invite by E-mail" is pressed.2 votes -
Include the actual message contact for unread message notification of RingCentral App
Include the actual message contact for unread message notification of RingCentral App
1 vote -
SuperAdmin access all Call recording on RC mobile app
The client said that it would be better to have an access on all extensions call recording on his Super Admin Access on the RC app.
5 votes -
Ability to display more than three parked calls in the RingCentral App
Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
10 votes -
Give admins the ability to disable external messaging for specific users
It would be great for external messaging could be controlled at a user level. For instance we might want sales to have the ability to utilize this feature, but not engineers. Currently I don't see a way to restrict this at that level. It is ether on or off.
Also, the ability to see what users are sending and receiving externally.
1 vote -
ability to remove/gray out call queue status toggle for call queue members when not allowed in service web
What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.
10 votes -
redirect calls to another extension even when call waiting is switched off
Ability to redirect calls to another extension even when call waiting is switched off
1 vote -
Seen Messages in RC app
Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message
5 votes
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