3032 results found
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Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
30 votes -
SMS Auto-Forwarding
The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension
92 votes -
Poly Lens Integration with RingCentral
Plantronics Hub was retired by HP/Poly. Going forward we need to be able to use Poly Lens for our Poly headsets when using the RingCentral app on PC. Eventually our Poly headsets will not work correctly and we are already using a Band-Aid with unsupported software to make our headsets work with RingCentral. Using these headsets with the HID option doesn't work properly (headset buttons don't work properly), so we will definitely need the Poly Lens route soon.
1 vote -
Export RingCentral Chat History for Transition to Zoom
We are transitioning our phones from RingCentral to Zoom, and several users would like the ability to export their chat history directly from RingCentral. Currently, the only workaround is for users to manually select all chat messages (CTRL + A) and copy-paste them into Notepad, which is time-consuming and inefficient. Providing a native export option for chat history would greatly improve the user experience during platform transitions.
1 vote -
App Size Too Big
The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.
4 votes -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
1 vote -
SMS Company Templates
SMS Company templates not working. We need to have the feature enabled.
1 vote -
Enable and Disable Call Recording per device
We plan to do call recording for some calls and I know the calls are recorded to the profile of the user that initiates the recording but can that be changed? For example, can we have the default location for it to save to be on a server? Since the calls need ot be saved, we didn't want to rely on someone having to move them manually and possibly forgetting.
Also, is there a way to prevent call recording on the mobile app but allow it on the desktop and hard phone?
2 votes -
adjust volume on AI TAKING NOTES
Able to adjust the volume of AI taking notes announcement
3 votes -
Custom Themes in RC App
Add more themes to the whole thing, pink, hot pink, make it more girly
3 votes -
Signed-in users option for RCV schedule meeting
I'm trying to schedule a ringcentral meeting and I'm on the advanced settings section. I'm trying to select for "signed-in users" for "Only authenicated users can join" but i only see "Signed in co-workers" What happened to "signed-in users
1 vote -
Callflow Builder IVR
Ability for the customer to reply keypresses and it will send them automated SMS based on the key presses they choose.
2 votes -
Disable MS Teams Favorites
Ability to disable the Favorites pane showing up on the MS Teams plug-in.
2 votes -
Dial by Searchfield
It would be useful, if it is possible to dial via the search-field. When I paste a Number there (oder put in in manually) and there is no contact and i press enter, nothing happens.
Instead of "nothing happens" it would be great, if it is a number (even if there is no contact), that it is dialed with the phone. So it is not neccessary to switch from Messages or Journal to the dialpad and paste the number there.
2 votes -
condensed space
I run 2 x 28". Two CRMs, outlook app, three browsers, PDF editor, Excel, Word, and Phone; at all times. the size of the phone app is critical.
I do not want it to cover any other app. see attached image
1 vote -
Get more integrations for interactions like Giphy
Get more integrations for interactions like Giphy
1 vote -
AI Assistant extensive notes
We have just recently started testing the AI functionality with RingCentral and we noticed that even though the notes are very accurate, they are also very short and miss a few quantitative data points we think would be interesting to have collected.
We are in the healthcare industry and some of those data points would include the Member ID, NPI, Date of Service, TIN, etc.
Are those settings we can change in the application to have some more extensive notes taken? Or is this feedback we can share for future development maybe?
3 votes -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
2 votes -
He wants the record button to be invisible to the users
The record button to be invisible to the users, all calls are still recorded though
2 votes -
RingCentral Integrated with MS Team routes SMS to MS Team Channel
SMS will be received by RIngCentral integrated with MS Teams, then the SMS should be routed to one of their MS Teams Channel
1 vote
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