3105 results found
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website text widget
have a widget that can be added to your website that allows customers to "chat" via text with you instead of emailing or calling.
1 vote -
Add the "Rock on" emoji to the ringcentral mobile and desktop app
Fun emoji to use to express emotion, low effort dev item
6 votes -
Ability to Display incoming call in the standalone window in the RC App
This will benefit users by allowing them to keep all normal functionality of the normal standalone window, while being able to answer and navigate call actions.
2 votes -
To be able to take calls when on a video conference
With the recent RingCentral app update, user are no longer allowed to receive calls when on a RingCentral Video conference meeting. It automatically updates the user status to DND. Customer is requesting to revert this changes as it affects their work flow.
1 vote -
Ability to sync contact even when logged in to different machines
I must show saved contacts when logging in to a different computer or mobile app.saved contact on the 1st device should show even if logged in to another computer or mobile app
1 vote -
Excel File transmitted as a default file type via fax
Customer would like to get an excel file as is when it is being sent in fax and not translated as a pdf file since the company where she's sending it to, will only accept excel file via fax and not through email.
1 vote -
import contacts in paging group using all email platform.
An option where we can import contacts to the app using other platform aside from outlook.
1 vote -
Permanent Customizable Tagging Setting in RingCentral
Although I am an employee of RingCentral, I must confess that there have been occasions when I have utilized our competitor's (Teams) messaging system. One feature that I particularly appreciate in Teams is the ability to automatically tag or notify individuals in text conversations, without the need to manually insert the @ symbol. In considering ways to enhance our own RingCentral application, it may be worthwhile to explore the implementation of a similar feature. By creating a dedicated setting for mentioning someone in a text message, we can provide users with increased flexibility and control. This setting would allow for…
2 votes -
Lowering the computer memory for the RingCentral Desktop App
Everytime the RingCentral app is downloaded on the desktop there's a red triangle that it says "Computer dont have enough memory" new version is getting too much memory on the computer, please have an option to lower down the memory of the app on the desktop.
5 votes -
Grouping Contacts within RingCentral App
There needs to be an option to group contacts within the RingCentral app. This allows users to send specified texts to the contacts in the group, instead of just creating a group text. The groups can be labeled to better organize the conversations.
7 votes -
Le system doit détecter qu'un agent est en file d'attente et donc ne pas acheminer l'appel client sur son poste lorsqu'il passe par le s...
...tandard.. Objectif : acheminer les appels sur les agents disponibles.
1 vote -
Call Notes
Wish we could leave notes. Also wish that RC was more CRM stylish as other projects cost alot of money and RC could have it all in one with our ideas.
7 votes -
Permission based auto answer function so Managers can control auto answer functions on RC Softphone.
Having the Auto answer controls be role of permissioned based.
11 votes -
Multiple extension will receive the message once they send a text message on the main company number
It will help the customer to track the message that is coming from the main company number on every extension
9 votes -
Dial 211 or 311 on the App or the Phone
wanted a way to dial 211 and 311
26 votes -
Notification When Someone Reacts to Your Message with an Emoji
The only way to know if someone did this is to hover over the reactions. These days lot of people respond by reacting with a thumbs up or other emoji. I would like to be notified of this. That and a read receipt.
9 votes -
Misleading Call Log Display on RingCentral Desktop App
The call logs report under Settings>Phone>Calls tab are misleading in RingCentral Desktop app version 24.1.10.3459 with New app layout with unified inbox. For example, I called the customer on her direct number and it shows her name on the 1st line of information followed by Outgoing call tagging in the 2nd line. It seems like the customer called me instead of me making an outgoing call to her.
1 vote -
Hide Hover Tool Tip When Typing
The tooltip that appears when hovering over the icons above the message line does not go away after you start typing. The tooltip covers the message text box and you can't see what you're typing. This is annoying and requires you to move your hands off the keyboard back to the mouse to move it.
1 vote -
Add keyboard shortcut for next unread msg
This is the primary reason I go into the RingCentral app throughout the day, catching up on unread messages. I believe for a while you had this feature. It'd be great to be able to navigate up and down in the list of unread conversations shown in the Unread pane.
1 vote -
Setup a prompt where callers will be prompted to press a keep to prove that they are not ROBOCALLS
Right now, auto-receptionist has the option to set up a prompt that they will ask the caller to press any key to prove that they are not ROBOCALLS and customer would like to have the same feature-request on a user level. Blocking Robocall does not block them 100%.
3 votes
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