2968 results found
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Automatically forward the call to voicemail when there are no available agents left in the queue.
we want is if no agent available or ready call shall go to voicemail regardless what was set on the "Maximum caller wait time in queue".
4 votes -
All number is available for all users as outbound caller ID regardless if it is assign ed to an extension or not
All number is available for all users as outbound caller ID regardless if it is assigned to an extension or not
2 votes -
Add hyperlinks to RingCentral Technical Support case follow-up emails that link to case
Tech support case status emails do not contain any hyperlinks to the case itself or the support home page - I must open a browser and manually login from there - It would be helpful to have a direct link to either the case itself or at least the Ring Central Support home page. This is already a feature in the Web Support Portal email updates.
4 votes -
Do not request feedback from customers once they have been asked
Customers would like to not have to be asked for feedback at the current pace. Some feel that it excessive, especially when they are asked on each case they submit. Please consider adjusting the process on requested feedback for customers.
2 votes -
Ability to have speaker.
Giving the option to use speaker but having a warning on place to assure we are in private location.
1 vote -
RingCentral app support for older operating systems
Customer wants to use the RingCentral desktop client on an older operating system (Windows 7), but is being hindered by technical limitations. Customer wishes that even the latest versions of the RingCentral desktop client gets supported on future updates.
3 votes -
User Status Visibility when Messaging is Turned Off in the RC App
Whether or not the Messaging is turned on, the users/members' statuses should still reflect for others to know if the person is busy or on a call or not as a hint so you do not have to disturb the person if they are in the middle of something important.
5 votes -
Route Outbound Call Directly to Recipient's Voicemail
Route Outbound Call Directly to Recipient's Voicemail
3 votes -
Scammer Tracking
Better Features To block scammers or log them. We need a more robust system with security.
3 votes -
Need to have an option to Turn off Emergency Location on the RingCentral application
Need to turn off Emergency Location on the RingCentral application with full functionality in the application, but looking for an option to Turn off Emergency Location on the RingCentral application.
2 votes -
customized the ringtone on the apps for specific caller
customized the ringtone on the apps for specific caller
5 votes -
Allow for a Samsung Routine that changes status message
I want to set up a Samsung Routine (automation) where if I leave the office my Status Message changes to "Away from Office" or my Profile gets set to Do Not Disturb. Doesn't seem like those are options but I'd like them to be!
1 vote -
Group/ categorize incoming faxes based on the contacts they were received from
I wanted to group/ categorize incoming faxes based on the contacts they were received from. I tried grouping existing contacts but the incoming faxes still come in one-by-one manner. As my users have to open check each and every fax to know the contents, that has made it difficult to categorize my numerous incoming faxes.
1 vote -
Team event calendar
Please add a team event calendar to the Mobil or iPad app like the web page has -very hard to see what is going on specific days without a calendar view.
1 vote -
Ability to copy notes into a new text
when I copy and paste the messages won't sendcopy from my notes into a new text
1 vote -
Have an option for SMS to be sent to native messaging mobile app
She would like to ask if SMS can be delivered to their phone native messaging app instead on the RingCentral app for a quick access
1 vote -
open links using mobile browser
allow option to change which browser links open in
1 vote -
Ability to Adjust Message Panel
The message panel (Favorites, Direct Message) are still eating up about 1/3 of the app screen even after adjusting it to the narrowest option available. Looking for the ability or option to adjust it more to make it narrower to give more space to the expanded message column.
2 votes -
Pause playing media when answering line
Looking to automatically pause Spotify app when answering a call. Would be great for other apps and browser sounds Youtube, pandora, etc.
2 votes -
Geofencing RC status
Set up geofencing so that upon returning to warehouse/ place of business automatically put yourself available or unavailable upon leaving geofenced area
2 votes
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