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2814 results found

  1. The customer wanted to have an option in the RingCentral app to directly tag telemarketers as Spam instead of blocking the number.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  2. Wants to put the company fax number at the bottom of the outgoing caller number to avoid being selected to call out

    1 vote

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  3. It would be better to have at least 2 admin who can barge/whisper/ monitor on a user at the same time.

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!

    6 votes

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  5. On the desktop app, I can add a url to open after I answer a call. For parity, I would like to be able to do the same on the Mobile app. Open a URL when I answer a call from the mobile app.

    2 votes

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  6. How can we press play on the computer and listen to the message from the phone unit/headset itself? We don't want to play the voicemail to the phone computer speakers for other people to hear.

    1 vote

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  7. customer sometimes just leaves the app and pc open so in case he receives a message, he still wants to be notified even when the app and conversation is already open

    2 votes

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  8. Increase the numbers to more than 10

    3 votes

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  9. A feature that can remove the profile picture on multiple user extension

    1 vote

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  10. We are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows).On the main call log screen, it shows the Caller's Name that we add on the Contact Card, but it'd be nice if we could also see the Company Name field that is on their contact card.

    4 votes

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  11. We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…

    43 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  12. This will be beneficial for users that needs to provide specific information to the callers of the said queue.

    1 vote

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  13. As mentioned earlier, I've come across a system bug that affects the entire setup. To illustrate, I'm an admin who has created a team chat and added users. Some of these users are listed in the company directory, while others aren't (I unchecked a box in the admin portal). Now, for those who aren't in the company directory, their names don't show the three dots, meaning that you can't delete them or grant them admin permissions. As for those listed in the company directory, everything works smoothly. This issue needs immediate attention and a prompt fix. Let's escalate it ASAP!…

    1 vote

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  14. More button 3 dots on dial pad transfer button is just below the record, always mistakenly press the record button when transferring

    1 vote

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  15. It would be helpful to add custom emojis or a logo to a text message.

    14 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. Can we have a way to be prompted for a text message instead of prompting for a voicemail if someone is not available? It will be much better to have this feature other than a verbal announcement.

    1 vote

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  17. Hi there, When I am faxing, in the notes section, I type the same message to all the doctors that I am sending new patient correspondence letters to. I don't want to have to copy and paste that same message over and over again. I want to create a template and choose it as a drop down in the notes section (if that makes sense). I am going to give you an example below of what I type to every doctor when sending faxes. __________________________________________________Hello,We hope you and your team are having a fantastic afternoon! ;-)Please see attached correspondence

    1 vote

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  18. This will be beneficial for the users when they need to change the user status while the RC App is running in the background.

    1 vote

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  19. If you're dialing people and your hands are away from the phone and it's busy it keeps beeping and doesn't shut off like other dialers this is totally a big issue that should have an option to turn off. So it disables the busy signal after three seconds otherwise it sits there playing this tone all day.

    2 votes

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  20. Without integrating a CRM, the customer would like the app to have call disposition feature for tracking purposes of top call drivers.

    3 votes

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