2814 results found
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Automatic selecting a outbound caller number
They want to have an automatic selection for outbound caller numbers they do not want to manually select in which number they are calling from
1 vote -
Remove Blocked option from dial pad when making an outbound call.
We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
2 votes -
Option to check by other extensions the voicemail left to the dialed number
Option to check by other extensions the voicemail left to the dialed number
1 vote -
user's status will still show even if the "Message Tab" is disabled
The customer wants the user's status will still show even if the "Message Tab" is disabled
2 votes -
Out of office auto reply to text messages
We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I return.
111 votes -
RC App Minimal View
The RC app is great, but it always wants to go into a large view. I have to constantly change the size of it. It would be great to get a compact view of the entire app so it doesn't not take up the entire screen.
3 votes -
Customer requested to restrict the access of call recording to other user and he will only have the access to all call recordings as a S...
...uper Admin.. So that the admin will have full control on managing all recorded calls
1 vote -
Phone Status Labels
It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the administrators and co-workers to know why someone is not available. It may also be helpful to allow for scheduling this status as a user and an administrator. Thanks,Eric
1 vote -
Auto fill of a text message sender information
They want to have autofill in the RingCentral app when someone sends a text message from unknown number and when they add it to their contacts it auto-populate the filled of the name and other information of the sender
1 vote -
Automatically record calls using RingCentral app during three-way calling
Automatically record calls using RingCentral app during three-way calling instead of clicking Record on the dial pad
1 vote -
Update custom fax template
the customer wanted to upload a fax custom page that they already uploaded and have an option to update the template as well
1 vote -
Need MFA for RC App
Need to have MFA for the RC app, because you can do so much from the app and once logged in and clicking links, it takes you to the web portal and logs you in automatically and from there I can access my Admin panel. MFA is required to secure information shared in VM, call logs and etc. We really need MFA on desktop app and mobile.
1 vote -
Ability to turn off the ringer sound of the RingCentral extension in Google Chrome
We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring sound when there are incoming phones. we would like to have an option to turn this ringer sound off.
17 votes -
Add an option to the RingCentral app that allows you to open the app minimized.
Pretty straight forward and I can't believe that you didn't think of this idea already. You DO have an option to start the app on Windows startup, but it would be really nice if the app also started MINIMIZED.
10 votes -
An option to conference a call without placing it on hold then add a new call.
To have the option to conference a call then dial the number and hit conference again to merge instead of placing current call on hold, add new call, then transfer.
2 votes -
reservation message function
please add reservation message functionfor example, in advance i wrote something to be sended. by the way from not now, i hope to send message on the time i want
1 vote -
In Call Handling be able to choose the call order between desktop/phoneapps as well.
Otherwise your phone and computer begin ringing at once and it is very disturbing. If i can defrentiate between app and deskphone, why not between apps as well?
1 vote -
Sticky Mute Button
Wish the app had a sticky mute feature just like Microsip does. It doesnt turn off mute every call you have to do it manuelly. I would like this feature installed into the app as an option. Also wish it would display the providers name on the app as well for easy tracing. Provider as in which upstream provider the call came from. It would be a great fraud deterrent.
1 vote -
Need SMS 2 Factor Authentication Capabilities
The SMS feature on the Ring Central App and Destock versions should support receiving 2 factor authentication texts from different sites/carriers/etc. Most login features now require 2FA. In our office currently, my colleagues and I constantly have to get a 2FA from someone else in the office because we have to use our own cell phone line numbers. If one person is busy or unreachable, then we cannot access that account/site/etc. Having this feature available through your SMS service would be incredibly useful and would make office life far more efficient. Please add ASAP.
16 votes -
Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role
Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we have Notifications disabled on our standard role. This is a much more convenient way for users to edit their voicemail than having to log into the service portal.
15 votes
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