3033 results found
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Need to answer and hold other calls without disconnecting current caller.
I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!
6 votes -
Incoming Call Announcement - Press 1 - Disable for Queues
When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it.
65 votes -
Open a url when answering a call from the mobile app
On the desktop app, I can add a url to open after I answer a call. For parity, I would like to be able to do the same on the Mobile app. Open a URL when I answer a call from the mobile app.
2 votes -
Make all wireless headphones compatible with RC apps
It would be nice if the RC mobile and desktop apps were compatible with ALL wireless/bluetooth headphones vs. the short list of headsets currently compatible. I have run into issues with 3 different pairs of bluetooth earbuds only working temporarily, and then inevitably run into issues. I do not want to wear a headset, and would prefer to answer calls using the RC desktop app using wireless headphones connected to by laptop via bluetooth.
5 votes -
Phone Status Labels
It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the administrators and co-workers to know why someone is not available. It may also be helpful to allow for scheduling this status as a user and an administrator. Thanks,Eric
2 votes -
Ability to receive sound notification even the RC App is on focus
customer sometimes just leaves the app and pc open so in case he receives a message, he still wants to be notified even when the app and conversation is already open
2 votes -
Bulk remove the profile picture on selected user extension
A feature that can remove the profile picture on multiple user extension
1 vote -
Feature wherein if a call came in to a specific call queue it will going to pop up a specific web page.
This will be beneficial for users that needs to provide specific information to the callers of the said queue.
1 vote -
Providing an option when a user is not included in the company directory in managing TEAM CHAT
As mentioned earlier, I've come across a system bug that affects the entire setup. To illustrate, I'm an admin who has created a team chat and added users. Some of these users are listed in the company directory, while others aren't (I unchecked a box in the admin portal). Now, for those who aren't in the company directory, their names don't show the three dots, meaning that you can't delete them or grant them admin permissions. As for those listed in the company directory, everything works smoothly. This issue needs immediate attention and a prompt fix. Let's escalate it ASAP!…
1 vote -
Organize more button on dial pad
More button 3 dots on dial pad transfer button is just below the record, always mistakenly press the record button when transferring
1 vote -
add custom emojis
It would be helpful to add custom emojis or a logo to a text message.
14 votes -
Text message prompt instead of a voicemail
Can we have a way to be prompted for a text message instead of prompting for a voicemail if someone is not available? It will be much better to have this feature other than a verbal announcement.
1 vote -
Fax cover sheet Templates with a drop down menu
Hi there, When I am faxing, in the notes section, I type the same message to all the doctors that I am sending new patient correspondence letters to. I don't want to have to copy and paste that same message over and over again. I want to create a template and choose it as a drop down in the notes section (if that makes sense). I am going to give you an example below of what I type to every doctor when sending faxes. __________________________________________________Hello,We hope you and your team are having a fantastic afternoon! ;-)Please see attached correspondence…
1 vote -
Capability to change the User Status using the Pop-up dialer of RC App.
This will be beneficial for the users when they need to change the user status while the RC App is running in the background.
1 vote -
when a lines busy automatic shut off
If you're dialing people and your hands are away from the phone and it's busy it keeps beeping and doesn't shut off like other dialers this is totally a big issue that should have an option to turn off. So it disables the busy signal after three seconds otherwise it sits there playing this tone all day.
2 votes -
RC App: Call Disposition Feature
Without integrating a CRM, the customer would like the app to have call disposition feature for tracking purposes of top call drivers.
3 votes -
Allow Option to Disable Call Recording on RingCentral for HubSpot
Allow Option to Disable Call Recording on RingCentral for HubSpot
1 vote -
Customizable "Ring my phone when any user I am monitoring rings"
To be able to specify an extension that will ring in the Presence Settings. "Ring my phone when any user I am monitoring rings". Example:User Ext 201 has four(4) listed extensions in his Presence list. He only wanted to hear a ring from a specific Extension (Call Queue pick-up member). Everyone else on the list is not expected to ring when receiving a call. Current behavior: while the setting "Ring my phone when any user I am monitoring rings" is enabled, listed members will ring Ext 201's phone when they receive a call. This is highly applicable for "Call Queue…
1 vote -
More detail shown on contact name display (vs just name shown)
I manage multiple companies so it would be helpful to differentiate the lists of chats, text, calls I see on the logs with their company name, or a color or something. You can see in the picture it only shows the name of the contact or the number but no company details
2 votes -
RingCentral app(mobile/desktop/web) customize "On Call" (more menu)
Desired behavior: To be able to customize the order or list of "On Call more menu". - To be able to move options on the menu list based on the commonly used option when thj user is on a call. - Example: A user commonly uses RingCentral app to transfer calls. The user would like to have the Transfer at the top of the list for easy visibility and navigation.
1 vote
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