2814 results found
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Prevent incoming calls when on a video call or meeting
I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail
13 votes -
Allow multiple domains to be restricted from signing up on their own.
We have 'Allow users in your email domain to sign up on their own' set to No in our Administrative settings and it works well for the primary domain. The problem is we have another part of our organization under a different domain that also uses RC and I can't restrict that domain from signing up on their own, so sometimes they do.What happened recently is that we have a corporate email under this 2nd domain that's been invited as a Guest user, and I can't manage the account. It's akin to a personal account now and now I have…
1 vote -
RingCentral Meetings app: Add support for Linux Mint
Linux Mint is not currently supported per Customer support. Linux Mint is based on Ubuntu, and is a very popular distribution. Please add support for Linux Mint Cinnamon.
2 votes -
Ending one call in a 3-party call
When I am on a call then add another party to the call, I am unable to hang up with just one of the parties. This is incredibly irritating. For example, I was on a call today with a colleague who was shadowing me. Each time I made a call to a client, I needed to hang up both calls, including the call with my colleague, then call him back. This needed to happen about 7 or 8 times within one hour. How can this feature not be available? When does a person not want to end a call with…
3 votes -
Transfer Voicemail Message to another extension
Sometimes callers leave messages that are for a different department or a different colleague. It would be helpful to have a button to transfer the voicemail message to a different extension.
7 votes -
Add an option to turn off auto answer when connected to Bluetooth
The current situation is dangerous if you receive a call in the car. You get a half baked connection to an unknown caller which you can only get rid of by fiddling with your phone. Not ideal at 80mph.There is an ongoing support thread where multiple customers have asked for this bug to be fixed but support have now decided it is a feature request.https://community.ringcentral.com/questions/96024/auto-answer-when-connected-by-bluetooth.html?childToView=105660#comment-105660Just as a note please don't make the assumption that I use a desktop PC in my car as the support team did.
19 votes -
Include incoming number on iOS income-call screen
On incoming calls via the iOS app, all that shows is the "Caller ID" name. A lot of the time, that name is simply the name of a city that the area code is from. The phone number itself is not shown. It would be very useful to see the phone number as well to determine who is calling, especially when the Caller ID is unhelpful.
2 votes -
RingCentral for Outlook on MAC Devices
Hi Team, one of our valued customer's Ms. Marrian and her colleague needs to have their Microsoft Outlook be connected or integrated to their RingCentral application so that they can seamlessly utilize RC Services using their outlook. However, they only have MAC devices and unfortunately this only being supported currently to Windows 7 or later. Please refer to https://support.ringcentral.com/article/8358.html#use
hrrps://ringcentral.com/apps/microsoft-outlook7 votes -
Additional Out of office/Vacation Voicemail recording
Currently we are only able to have a "during business hours" and "after hours" voicemail recordings and if we ever go out of office, we have to record over what we currently have. It would be really nice to have a third option for "out of office/vacation" so that we can just turn on that voicemail instead of always having to rerecord when we get back from vacation.
4 votes -
Hang up one party on a three way call
Surely there is a way to hang up on a caller during a three way call.....this needs to be an added feature.
6 votes -
Google Voice - Calls started from this device's phone app.
Under the settings on Google Voice App. there is the option for Calls started from this device's phone app, allowing the user to use their Google Voice number when calling from their device's Native phone app. It allows the user to use their Google Voice number for all calls, never, or ask user before each call initiated from the user's native phone app.This would also be great if you could implement this same option into the user's native SMS app as well.
1 vote -
Turn off all tabs in MVP app, except for Video.
Customer is using the MS Teams Direct Routing integration (UC). They have expressed the need to have 1 streamlined platform instead of having their users on multiple platforms and products doing the same things. They would like to have their users to perform all of their IB/OB calling and internal messaging through MS Teams. However they do have a need for some of their users to utilize RCV. Since there is no stand alone RCV application like there is with their current RCM service, they are requesting the ability to disable everything within the existing MVP Jupiter application only leaving…
1 vote -
Using an app on another device should cancel cell phone notifications
My cell phone rings when I get a call even when I'm actively using my computer and when I answer a text on the computer, the push notification remains in the notification list on my phone. I would like for my phone to only be used for notifications if I've been idle on my computer for a while (and the idle time should be customizable) and for the push notifications to be automatically removed once I've seen them on my computer.
6 votes -
Bring back the Silence Incoming Calls Toggle on the Mobile app for ALL users.
Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…
19 votes -
Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go g...
...rab (open) and drag the dial pad when you use a headset at work.. It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
5 votes -
have multiple extension texts show on 1 text app
my company has different divisions, i am the contact for 2 of them, i would like to be able to receive my text messages through one ring central app. right now, at night, i miss the texts from one of the extensions.
2 votes -
When using the web version of RC - add a way to suppress background noise
When using the RC phone app or in meetings we have the ability to suppress background noise. We utilize the RC Contact Center and have received customer complaints on noise level. The RC web phone does not have the ability to suppress.
1 vote -
Automatic text message reply
please add a way to set up automatic text message reply like an “out of office” email rely to the messaging system
8 votes -
Alphabetically sort Teams within Folders in Message feature in the MVP app
Adding an option to folders within the messaging feature to alphabetically sort your teams instead of having the manually sort them.
5 votes -
Increase ease of access to number pad when on a phone call.
For users who deal with a lot of phone menus it would be very nice to either have an option to default to number pad when calling or have a keyboard shortcut.
2 votes
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