2792 results found
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Enable "USE HD for My Video below Gen 6
User doesn't have "Use HD for my video." on his Jupiter app and web app.Device: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"Use HD for my video is not available on desktop app and web app on customer's end.
Settings > Video meetings settings > Video > "Use HD for my video."1 vote -
RingCentral for Outlook on MAC Devices
Hi Team, one of our valued customer's Ms. Marrian and her colleague needs to have their Microsoft Outlook be connected or integrated to their RingCentral application so that they can seamlessly utilize RC Services using their outlook. However, they only have MAC devices and unfortunately this only being supported currently to Windows 7 or later. Please refer to https://support.ringcentral.com/article/8358.html#use
hrrps://ringcentral.com/apps/microsoft-outlook6 votes -
Incoming call on iOS should ring/open RC app not native iOS phone app
When the iphone is on the lockscreen and an incoming RC call comes in, the call is incorrectly routed through the iOS native phone app and thus is answered in the native phone app. Proper behavior should be for the call to be routed to the RC app and thus answered within the RC app.The proper behavior does occur when the phone is unlocked, so this issue is limited to only when the iPhone is locked when the call comes in.
3 votes -
Add shared line to 3rd party phones
Allow to add 3rd party phones on shared line.
1 vote -
Easily add Contact Center numbers and RingCentral IVR extensions to the company directory
We would like there to be an easy way to add numbers or extensions to the company directory so that our agents can easily search and call or transfer calls to the number/extension.
11 votes -
Launch an External App or Website for Incoming Calls - Optional on Answer
Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was away from my desk. We need the ability to 1. change this to work on answer instead or 2. choose - a popup comes up and says - launch? Or something like that so I can choose to ignore it (nothing happens), I click "not now" and the pop…
4 votes -
Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
5 votes -
Faxing to Contacts with Same Fax Number Go to Wrong Contact
As a home health provider, we do a lot of faxing to doctors. We have many doctors who work out of the same clinic, so they share the same fax #. If I send a fax to "Barry Bond MD" at fax # (810) 620-8113 from the RingCentral Desktop App, the fax cover letter will default to send the fax to the first alphabetical contact that shares the same fax number, instead of putting the contact name on the cover letter of the contact that I selected. So, our fax cover may address the fax to "Abby Apply MD" even…
7 votes -
Add URI Scheme to rcapp:// to bring up SMS Conversation
There needs to be a URI Scheme that brings up the RC app to a specific SMS conversation. Something like: rcapp://sms?number=<phone number>.RC has implemented various other URI schemes for some functions in RCApp, but not to get to SMS? https://developers.ringcentral.com/guide/basics/uri-schemesI strongly feel that RC needs to be to expose the complete functionality of the RC app via a complete set of URI schemes. Its a win for everyone.URI's make for an easy way to more seemlessly integrate RC & its feature set into customer environments. URI's don't require the end user to be a coder. The more heavily RC is…
5 votes -
Receptionist HUD View
Can we please have a more streamlined "Receptionist" HUD view that isn't full of the messages on the right and that is controlled by the Admin? Make it easier for a Receptionist/Switch Board person to easily see all user's status and drag and drop phone call transfers. Just a listing of extensions, their status and the phone. The current Phone/HUD/Extensions list is separate for each user and there is no ability to set a "main profile/look" for ALL users as an admin. Plus for a big organization, that current list can be LONG and not a quick and easy view…
5 votes -
Chatstack
would love to see https://www.chatstack.com/ live help added to the consol
2 votes -
Make currently in use phone number & extension visible at all times in Desktop App
I have around 5 RingCentral phone numbers. When I am in the middle of a call, I want to see the current phone number that the desktop soft phone application is using. I would like this displayed prominently in the blue ribbon at the top of the page to the right of the search field
2 votes -
Pin Text Messages
Like in Whatsapp and iMessage, create the ability to pin favorite contacts or most interacted chats, so they would always stay on top.
3 votes -
Text Message Signature Line
I am recruiter and reaching multiple people in a day. If there is a way to make a signature line of who I am and the company I work for already in the text, that save some time for me. Plus, it will look more official like I'm not a scam
34 votes -
Make the 'X' to close a pop up more visible
A lot of tickets are generated to IT when RC announce an update with a pop-up window because the X to close is transparent and people just don’t see it.However, the pop-up prevents them from using the app.Please make the 'X' more visible so that the window can be easily closed to allow access to the app.
1 vote -
Show the time along with the date of the missed call and voicemail.
i would like to know what time of day i've missed the call or received the voicemail.
7 votes -
the option to change call log reports file format
currently call log reports are emailed only in zip format, we do not accept zip files, they are held for security reasons. Would be nice to have the option to change the file format sent via email to .pdf or .csv instead.
7 votes -
Do not have a text send when pressing 'Enter' on desktop
In the iPhone app, pressing 'Enter' goes to the next line in the text to start a new paragraph. On the Windows desktop version, pressing 'Enter' sends the text. Please change the desktop app to be like the iPhone app so I don't accidentally send my text with only the recipient's name, or just before I put my name at the end. Please have the text send only by clicking the paper airplane.Or at least provide options in the settings for how people want to send their texts.Thank you!
2 votes -
It would be great to have RCS Text Messaging capabilities integrated into RingCentral.
As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.
11 votes -
Window docking and window sizing needs to be improved. Be able to lock to a specific size and be able to lock to a position on one of ou...
...r screens.. Window docking and window sizing needs to be improved. Be able to lock the app window to a specific size and be able to lock the app window and/or dock the app window to a specific position on one of our screens. (Currently, always opens too large and way off screen, so that I am challenged to grab it and get it back to where I can use it and in moving it, it stretches super-wide. It needs better sizing and docking and locking features.)
4 votes
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