2968 results found
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Prevent link previews for listed admin-curated list of certain domains and subdomains
Admin should be able to define a list of subdomains and domains for which links will never show link previews. For example, suppose an organization often shares links to another app's pages where their staff has to be logged in. I would suggest this is true for most of your clients. In the current paradigm, the "Please Log In" preview is shown every time these links are shared and the preview is not useful at all. Sometimes we share 10+ such links. We then get a massive scrolling page of 10+ "Please Log In" preview tiles. Ideally, our admin could…
4 votes -
Call queue auto answer
Allow for auto answer in from a call queue or set up a simple hunt group from main lines. allowing customers to pickup the handset and answer the phone on Deskphones
4 votes -
Kermit SIPping Tea Emoji Needed
We should create a custom emoji to represent Kermit the frog SIPping tea similar to the popular GIF.
7 votes -
Adding contact to common company contact book
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.
11 votes -
Sort 'call from' numbers
My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the drop down to represent the number the client called initially. I notice the list of 'call from' numbers is sorted numerically, which is not very helpful. I'd like them to be sorted alphabetically by the name I've given them. How can I do that? This problem has slowly worsened as we took on more accounts and…
1 vote -
More Recent Emojis!
I would love more options for recent emojis to react to other's messages with! At least ten options would be great!
2 votes -
Allow to answer incoming call from other user using RingCentral App
Since HUD can monitor the users/other extension, we can add an option to answer incoming call from another user using the RingCentral application.
3 votes -
Login Page Change when forcing SSO
It would be nice if RingCentral were able to change the sign in page when forcing SSO: Either:
A: Force/Change the Single Sign In button to only appear
B: Change the Sign In page to only show Email Address as an option, since Phone Number will no longer work.Current setup is deceptive to End Users, since the sign in page shows you can use either your phone number or email address, when the phone number option no longer works. With the current setup, this results in possible calls to the helpdesk when users think they can still use their phone…2 votes -
Allow personalization of the fax transmission results notice
As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.
5 votes -
API to allow flow of MS Teams messages and video meetings to and from RC app
Would allow a quick and easy integration to RC app from MS Teams, in addition to allowing a mixed usage of applications (per user preference) in a single organization.
1 vote -
Add-in for Microsoft Edge
I would like to be able to use the click to call function in my CRM, but there is no app or add in for microsoft edge.
2 votes -
Show Original Callers Number in Caller ID when Transferring calls
Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.
30 votes -
Be able to do Facetime on a call with an iphone or Android phone
Be able to do Facetime on a call with an iPhone or Android phone when dealing with patients so that Dr. can see the patient via phone when necessary.
1 vote -
remove pop up error message on RingCentral mobile app without updating the the iOS version or removing the account on the phone
so files that are saved to the email account on the phone will not be deleted
2 votes -
Desktop App Sounds
The notification sounds for direct messages, text messages, etc. routes to the same speaker/audio that is chosen for phone calls. For me, I use a headset for the phone, but I don't wear the headset when I'm not on a call. Because of this, I don't hear any notification sounds and miss direct messages/text messages. Since there is already a setting to allow incoming phone calls to play on my computer's speakers, I should be able to set it so that notification sounds are routed to the computer speakers, as well.
5 votes -
Changing the app on my phone to silent mode should not change it everywhere
I would like to have the application on my phone to be silent but I would still like to receive calls on the computer and on my extension device as normal not as in silent mode or do not disturb, basically changing the status of the application on my phone should not change the status on all the other devices connected to my account.
1 vote -
enable app to accept call forwading
Want ext to be able to forwarding using call handling to an app.
1 vote -
Add a Check for Updates button
I support about 50 RingCentral users across 3 different companies and I can tell you that most of them have an outdated RingCentral app.There is no Check for Updates button or link like Zoom which is a real pain as it requires manual labour to update their clients, of which, most prefer an IT support person to do.I have a ticket opened with RingCentral Support and their guidance to me was to reinstall the app to get the latest version....(duh) they said there should be an automatic update pop-up but we haven't seen one.The cost of the labour alone for…
7 votes -
Allow the RingCentral App desktop and mobile app to function with Ring Groups
Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…
15 votes -
Settings need to stay between sessions
Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the computer default instead of the user selected output.
5 votes
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