2814 results found
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Add Salesforce an option for Archiver
Useful to log faxes & contents for more than 60 days.
1 vote -
detect call status if meeting ends early
We integrate RingCentral into our email and calendar, but sometimes meetings end early, and even when the call is over, everyone's status is still red until the end of the meeting. Would it be possible to have the meeting owner or someone be able to end the meeting early so everyone's RingCentral status goes back to green?
7 votes -
Calendar presence should not allow incoming calls in the app
Calendar presence should not allow incoming calls in the app if in meeting status.This feature will help especially if in a meeting and not to receive calls. Status was automatically changed to in meeting thus it helps if this feature will be implemented.
2 votes -
Update Fax rendering Tool for PDF Files
Hi Team,Please find time to check and update the Fax render tool to support more fonts from PDF Files. currently, if an original PDF file uses Arial font (see attached Original PDF.pdf), all entries with Arial font will not show once the fax has been sent (see attached Sent Fax.pdf). Fax will only be shown properly if the original PDF file's fonts are changed (see page 3 of fax with fonts changed). We would to send faxes as how it was received via PDF, we don't have to change all fonts prior sending the files as faxes.
2 votes -
Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...
...to continue and allow the originating user to disconnect. Call Merge from the RC App needs to allow the merged callers to continue the call when originating user disconnects. Currently call abruptly drops when call merge originator disconnects. When the originator uses RC App Mobile, "the caller has disconnected the line" message is heard by the merged participants and call ends. Confirmed this on RC Phone 21.2.0 / RC App 21.2.10.948 Desktop (MacOS) and RC App Mobile 21.1.20.536 (Android).As a staffing company, RHI merges calls allowing introductions of the merged parties and the originating user needs to drop. This behavior…
42 votes -
App Contact Sync
Account type: RingCentral MVPA brief description of the business : not discussedA high level description of the product or feature being requested: for any contact manually added to mobile app or desktop app to automatically sync, without manually having to add it to the online RingCentral portal to do so.A typical use case scenario explaining how your business would use the feature: Customer would receive a call, add the contact either via the mobile app or the desktop app and for it to immediately sync accross all apps for that extension. Benefit of such feature: ease of use, business need
4 votes -
Call on behalf of other site locations
Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie site and wish to present our local Airdrie number. This can be important for customer engagement with new and existing customers. Could our site location numbers be made available in the call from drop down box on all platforms, mobile app, desktop, Deskphone?Thanks
2 votes -
Red Dot Notification setting for the RingCentral Taskbar Icon
It would be great if a setting can be added to change which notifications cause the RingCentral Taskbar Icon to have a red dot.For those larger companies that have company wide Teams, it would be ideal to have a setting where the Red Dot Taskbar icon only appears when receiving a direct message or just selected users. Without this, having company-wide Teams causes the Red Dot to appear in the RingCentral logo in the taskbar almost constantly and is useless in knowing if someone is trying to reach out to you. If RingCentral is looking to attract much larger corporations…
6 votes -
Prioritize RingCentral App calls on Desktop
Having the ability to make incoming calls a priority setting to other audio sources via desktop would be a helpful addition. For example, currently if I play music on Spotify and receive a call, the music does not stop when I answer. Since I use this app for work it would streamline my ability to quickly and efficiently answer incoming client calls.
8 votes -
keyboard shortcut for message options
I'd love to be able to click into the message field and be able to attach a file, add a gif, add code, etc all without using my mouse. Slack does a wonderful job by using /{command}. For instance, we could use /gif to add a search term for a gif. Keyboard shortcuts are highly beneficial to users who have disabilities. However, I would say this feature would get us in line with our messaging competitor, Slack.
3 votes -
Automatic SMS Reply
It would be nice to have an option for certain lines or all lines to have a feature where it will send a message saying the message/sms has been recived. Or allow for a custom reposnse to be sent out to the user.As a company where we get texts to our main line this would help as we do not reply to the via text, we then use email. By having this it would allow for the person sending the message to lknow that it has eben received.
3 votes -
Voice activated dialing
are you ever going to consider voice activated dialing instead of mouse or touch controlled?
1 vote -
Short cut key for Close Window in Desktop App
Maybe its just me and I cant find the option but on my Mac I normally close windows with the shortcut key (command W) but it doesnt work on this app. Just a suggestion!
1 vote -
generating automatic sms response as away message
this is currently not a feature for ring central for any of the ring central product lines. I work in an outpatient community clinic . it would be very helpful so that clients are aware when they text if provider is away from office or off work. this way they don't have to wait for response and be able to contact someone else for faster service. please update me if this is possible in the future. thanks!
19 votes -
[EXTENSION] Select Different Peripheral for Ringtones & In-Communication (Alike Webapp)
Would be great to have the possibility to select a different peripheral for ringtones & in-communication, juste like the webapp.When u get a double phone call, it rings way too loud in the ears.We don't understand the person, and it does hurt ears.We have the possibility to choose on the webapp, but not on the extension which gives the click to call functionnality.Best Regards,
1 vote -
GLIP is not entirely compatible with the interpreter service
Case #15974204
1 vote -
cell phone app, add DND manual switch to kill auto on/off
app goes on DND automaticaly even when it is not wanted. Disconnected office calandar to stop some of that
1 vote -
Ability to send invites to end users even if their extension is enabled
THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts.In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes and tests desk phones, and that person isn't the end-user.In order for the person distributing phones to be able to test outgoing calls, the extension must be enabled by adding a password and PIN. However, once that is done, there is no way to bulk send invites to the end-users. You have to do a Reset & Assign on each extension, which is…
7 votes -
Autoreply for SMS and auto forwarding
It will benefit the business where in customer's are not only reaching them through call but also sending SMS. It will also notify their customers through text if they are not available at the time. It should work like the auto reply and forwarding in email.
25 votes -
Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option i...
...s available.. Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing; however, maybe there's a good way to make it temporary - so long as a user in "RC Remote Control" group is the admin taking control.
1 vote
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