3261 results found
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Download option for Meeting and Call Recordings in Mobile App
Since there was no option to share the recording to external contacts, there should be an option to download the Meeting and Call recordings in the mobile app especially if it's your only available device when you need to send it.
1 vote -
Add Controls so Admins can control who has access to what tiles in the app
As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by role or to hid this as a company setting.
10 votes -
Mass calling
Creating a message or recording for a phone call to be sent out among multiple people/numbers at once rather than having to call them individually about the same thing
6 votes -
Ability to hide icons Apps, Phone, Text, and Fax on MVP, Mobile app and browser for FinServ Customers with compliance
This is a new customer and they requested these icons be removed like what they did for Messaging. They use Teams and have a Cisco PBX are do not want these icons as they confuse the end users. They will be using RC for Video and Audio conf but wanted the full Ultimate license so at some point they can from Cisco phones to RC. These icons prove also to be against compliance for many organizations as they don't allow SMS/Text and Messaging (most have Teams and it is locked down internally and with DLP enabled). Interactive Brokers is also…
2 votes -
2 votes
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Customized dialpad in desktop app
When using the dialpad in the application, I should never have to leave that window to perform any normal phone based function. Buttons should be intuitive and common functions should never be hidden under a “…” More button. Most users will never use/need the “Video” function on a voice call and yet it is a central button on screen during a voice call, but the “Transfer” function that is very commonly used by most users is buried under “More”. Either let the user pick which functions are on the main screen and which ones are hidden, or add an additional…
2 votes -
Ability to customize record call option in app
Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows
1 vote -
Button to mute phone but not all other notifications
I would love to have a setting to be able to shut myself off from receiving incoming calls but not fully "do not disturb" so I can hear when people message me directly or if there is communications in chats. If we have it on DND now people message me and I can't hear anything, but I just want to silence my phone, not everything else on the app. Thanks!
1 vote -
history of direct messages
I would like to be able to expand my history of my direct messages to see most recent to older messages. Reason this would be useful -- if I forget the name of someone I had a direct chat with, I can look back at the list of people and find the person, click on them and the message history will be there.
2 votes -
Ability to forward calls based on calendared events
We have in person staff meetings roughly every 2 weeks. I have entered these staff meeting into my Google calendar. I would love to be able to make it so whenever I am in these staff meetings, all messages and calls would be forwarded to my adminstative assistant's extension. Is this possible?
1 vote -
Allow multiple instances of the Ring Central Desktop app to be launched
Currently the phone HUD can be popped out to a separate window, but with all of the recent updates to the phone features of the ring app, it would be nice to have the phone section open separately from the messages section. Currently, when attempting to launch two (or more) instances of the Ring Central desktop app, nothing happens.
1 vote -
Text to GIF support
We need to have text to gif support where people can send the link of the original gif and it automatically turns into GIF after sent.
1 vote -
Faxing to Contacts with Same Fax Number Go to Wrong Contact
As a home health provider, we do a lot of faxing to doctors. We have many doctors who work out of the same clinic, so they share the same fax #. If I send a fax to "Barry Bond MD" at fax # (810) 620-8113 from the RingCentral Desktop App, the fax cover letter will default to send the fax to the first alphabetical contact that shares the same fax number, instead of putting the contact name on the cover letter of the contact that I selected. So, our fax cover may address the fax to "Abby Apply MD" even…
12 votes -
Add the DID reports to monthly reports, Add information of devices and serial numbers of phone to analytics reports
To make it easier and more convenient than checking each devices or each information in admin portal
2 votes -
Add messaging to Chrome add-on
We have just discovered the RingCentral add-on for Chrome and see that weare able to call and text directly through there. We are wondering ifmessaging functionality (like the existing messaging platform through theRingCentral app) will be added in the future - we would love to be able totrim down the number of apps we use. Please let me know if there is a planto implement this.
1 vote -
Messaging data export in a more legible format
Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".
32 votes -
Export contact list
I would like to be able to export or print my contact list as I move from my current company RingCentral account to another RingCentral account for a different non-profit.
5 votes -
It would be better if we have an option to send an automatic SMS text message to inbound callers when the manager is not available
If the customer is on vacation it would be better if there will be an automated text message for all of her clients reminding them that they will receive a callback.
1 vote -
I need the same multiple numbers assigned to multiple users answered on the app
We are a phone room. I would like to hire more agents. The phone numbers are given to our lead vendors to transfer consumers. I need multiple agents to be able to answer multiple calls from the same numbers
3 votes -
Launch an External App or Website for Incoming Calls - but not on internal calls
We call each other internally but regardless the Launch an External App or Website for incoming calls feature launches itself. It would be nice to have the option that for internal RC calls to not have that launch
7 votes
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