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2814 results found

  1. Customer wants an option where they can hear the caller's name and phone number during the voicemail announcement if the caller did not provide it on the actual voicemail message The customer doesn't want to use call logs, email notification, or applications to view the callers' number or name.Also wants a feature that if they receive a voicemail and they want to forward it to another user, they want an option to record their own message advising the recipient that they are forwarding the voicemail

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Current situationCurrently when in the separate external 'Meetings' and app we schedule a meeting for a future time that meeting shows under the 'Meetings' tab at the bottom of the screen. Clicking on a meeting shows the full details and information about that meeting - including the ability to download a '.ICS' file.New desktop app and problemThe new RC desktop app (formally called 'Glip') allows you to schedule meetings but after that they are not shown anywhere.The RC official line is to link your RC account to 'MS Outlook' or 'Google Calendar' to keep track of scheduled meetings but

    17 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  3. With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.

    37 votes

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  4. I enjoy using the Ring Cental texting option on my phone/desktop during work hours but I do not want to receive text messages after work hours. I would like to have a setting that would allow me to only receive text messages during a particular time (IE: 9AM - 5PM similar to the phone setting). If I am unable to do this, I will have to stop using the app for this purpose.

    5 votes

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  5. The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the dial pad based on the individual user's current need.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.

    35 votes

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    Implemented  ·  27 comments  ·  Application  ·  Admin →
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  7. Need to remove the connected HID headset from the RingCentral app. Need a disconnect or remove button from RingCentral app's headset settings.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text them from our 305 number. This is currently not possible for some reason. The functionality exists in other platforms like grasshopper for instance. Please make this happen. It will allow us to do significantly more business. Thank you.

    John Burtch
    Founder
    Florida Man AC
    FloridaManAC.com

    2 votes

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  9. have a setting for the dial pad to be opened at all times

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.

    13 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Shorten default time further for connecting calls between company greeting and user extension.

    10 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  12. The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. I am hard of hearing and use the longest loudest sounds for incoming texts. Please add sounds similar to Alarm on iPhone. Thank you!

    3 votes

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  14. I am looking to remove the \"Auto log SMS\" feature from the end user - I want this feature to only be enabled on an or level

    2 votes

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  15. The reason why the customer would like it to be 75% and not 90% is that they would like to be sure to avoid any extra charges on top of what they have.

    1 vote

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  16. While this feature somehow comes and goes on the app because it worked for years and now all of a sudden it stopped working. Now when I use my work cell phone with the Ringcentral app to call a customer, the speakerphone button is grayed out and I can not use it until the phone call is connected. My business and myself would greatly benefit with having a hands-free and speakerphone option during the whole call from the time the call is made just like any other app I have ever used in my life. It severely slows down my…

    1 vote

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  17. Settings -> notification: add a setting option to set special reminders for certain contacts's available presence, click 'Edit' button in this setting option will open a edit dialog, in this dialog, user can remove or add contact. sSave step1 settings, when these contacts's presence changes to available, a notification will be pushed to the user

    9 votes

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  18. So our company has to download the email confirmation from that email, then attach it to the actual fax from ring central and it's just plain extra work. The fax and rest of the pages in the actual fax are on top of every page sent except a sent action or success notation. Life would be better as we know it if this can be implemented through the actual ring central and fax sent through ring central. Hear my pleaThank You,Marisela Garcia RMA/LMRT

    2 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  19. It would be helpful to have a option to press *9 before a call to change the outbound caller id to show a different number then your normal desk phone line. This comes in handy when one person is responsible for their own line but also maybe another line as well but not normally.

    1 vote

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  20. As of Monday 5/25/22 we have noticed a change in how the web portal messages page works. We download faxes in batches by customer from the web portal which works best for our volume and workflow. We filter by name (of customer) and status: Unread.Prior to this week, when we would download a fax it would automatically be marked as "Read" and filter out automatically as we download that batch.There were two behavior changes which are slowing down our process:1) Downloading the fax no longer marks the fax as "Read". We have to check the ones we downloaded manually and…

    1 vote

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