3105 results found
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Chatstack
would love to see https://www.chatstack.com/ live help added to the consol
2 votes -
Make currently in use phone number & extension visible at all times in Desktop App
I have around 5 RingCentral phone numbers. When I am in the middle of a call, I want to see the current phone number that the desktop soft phone application is using. I would like this displayed prominently in the blue ribbon at the top of the page to the right of the search field
2 votes -
Pin Text Messages
Like in Whatsapp and iMessage, create the ability to pin favorite contacts or most interacted chats, so they would always stay on top.
3 votes -
Make the 'X' to close a pop up more visible
A lot of tickets are generated to IT when RC announce an update with a pop-up window because the X to close is transparent and people just don’t see it.However, the pop-up prevents them from using the app.Please make the 'X' more visible so that the window can be easily closed to allow access to the app.
1 vote -
Show the time along with the date of the missed call and voicemail.
i would like to know what time of day i've missed the call or received the voicemail.
7 votes -
Do not have a text send when pressing 'Enter' on desktop
In the iPhone app, pressing 'Enter' goes to the next line in the text to start a new paragraph. On the Windows desktop version, pressing 'Enter' sends the text. Please change the desktop app to be like the iPhone app so I don't accidentally send my text with only the recipient's name, or just before I put my name at the end. Please have the text send only by clicking the paper airplane.Or at least provide options in the settings for how people want to send their texts.Thank you!
2 votes -
Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function...
... through the RC admin portal do not work for users only using the Desktop and Mobile app versions of RC.. We contacted RingCentral support about some of our users not being able to use the Call Me function to receive calls to their mobile and desktop apps and RC support's response was only desk phones and RingCentral Phone is currently setup to do this. They suggested we put in a new idea to get the RC desktop and mobile apps added to their line registration page (why wasn't this considered before this) so we're posting that idea here. As…
2 votes -
There needs to be a "Clear All" option for missed calls.
In the RC UC app, there is an option to "Delete All Call History". That option should also exist for just Voicemails, amd Missed Calls. Users should not have to delete individual Missed Calls or Voicemails. FYI, Users had this functionality in the RC Phone app.Thank you.
5 votes -
AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import regularly, and then repeat to/from each team member? This is very time consuming and inefficient.
57 votes -
Kermit SIPping Tea Emoji Needed
We should create a custom emoji to represent Kermit the frog SIPping tea similar to the popular GIF.
8 votes -
Please add support for a Newforma integration
We use Newforma for our company contact list. A connection with the RingCentral app would streamline our workflow.
2 votes -
Mobile/Desktop App - Automatic Hold After Transfer
This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be placed on hold as you dial an internal extension or search for a user for a warm or blind transfer. Currently, there is not an option to place a caller on hold while processing a transfer, leaving an awkward moment of silence before completion. This new feature would make the over all action of a transfer, smoother and…
5 votes -
SysAid IT Ticketing integration
Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.
3 votes -
Phone number called on call logs for users on RC app
Customer would like to have their old setting that once somebody called a user they can see what phone number it came from.
1 vote -
Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)
The application allows you to adjust the volume, however that setting controls the call volume and Ringer volume. This needs to be separated into two distinct settings; Ring Volume and Call Volume. Due to the issue of call waiting not being able to be turned off, this is very necessary.
28 votesThis is planned for November 2023! -
Make company extensions available for the Custom Rules caller ID settings.
At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public…
13 votes -
Prioritize the current call over incoming calls
Pretty self explanatory...I can't believe there's at least not an option to prioritize the current call over incoming calls
5 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
10 votes -
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
5 votes -
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote
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