1834 results found
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Make RingCentral App Connect the Default Click-to-Call Handler
Allow RingCentral App Connect (Chrome/Edge extension) to register as the default handler for TEL: links or seamlessly intercept click-to-call actions from supported CRMs (such as Bullhorn), eliminating the need to select "Call with RingCentral app" each time.
3 votes -
Bullhorn Integration -- tag team members and Job Orders and Job Leads
My users would like to see the Bullhorn integration include the ability to tag other people as well as the ability to tag the Job Order or Job Lead numbers.
2 votes -
Ability to use Office 365 OneDrive on RingCentral ARchiver
Hi our company is associated with HIPAA Compliant and calls recordings are very important.
I would like to have the Ability to use Office 365 OneDrive on RingCentral ARchiver .2 votes -
Manual Sorting / Drag-and-Drop Functionality for RingCX CSAT Dashboard Scorecards
The customer is requesting the ability to manually rearrange or custom-sort the survey question scorecards on the RingCX CSAT dashboard. The goal is to allow administrators to align the visual layout of the dashboard scorecards with the exact chronological order of the questions as they are configured in the "Edit Survey" panel.
1 vote -
Authentication via calling is not working properly
For verification choosing the call option but when picking up the phone the operator is already half way to provide the code. tried to stay to check if the operator will repeat the code, it is indeed repeating the code but its should not be that case. We prefer to use the calling method to receive the authentication but there should be no repetition required and the code should only be provided when picking up the phone then it will be best if there will be a prompt like saying here's the code to access so that it will allow…
2 votes -
Avoid RingCentral App from idling
Avoid RingCentral App from idling
1 vote -
Multi-factor Authentication Cursor
I've turned on MFA on my account. It would be nice if when prompting for the MFA code
if the cursor were automatically positioned in the first field for the 6-digit number.1 vote -
Enhance RingCentral ACE: Allow Customizable Summary Length and Advanced Accuracy
Currently, RingCentral ACE provides highly condensed, brief summaries of recorded calls. While short summaries work well for standard business interactions, they are far too brief and omit critical details for highly specialized industries—such as healthcare, medical consulting, or legal fields.
We would like to request an update or configuration toggle that allows users to adjust the ACE AI engine to capture the exact, comprehensive context of the call conversation rather than a generic, short summary.
Furthermore, the transcription and summary engine frequently struggles to read or accurately log industry-specific context (such as a patient's medical status or complex technical terms),…
3 votes -
Make it so you can put multiple Hold Musics
Make it so you can put multiple song into the hold music Part and whether your on hold or in a call Que and when the song is over it plays a different song randomly
1 vote -
Ability to have time filter under business analytics trends section
Business Analytics trends tab only has DAYS and WEEKS but it doesn't have an option for time, we wanted to specifically have an option to identify what time of the day we usually received a call received large call volume.
5 votes -
Use BT Number for Whatsapp Business
It would be better to have an option to utilize BT phone numbers with Whatsapp Business
The customer suggested adding an option to use BT phone numbers with WhatsApp Business for easier and more convenient business communication, without needing a separate number.
1 vote -
AI receptionist delay receiving calls from IVR and extensions
There's a consistent, noticable 3 - 5 secs delay when ever AI receptionist receives call from IVR and extensions. I tried to find option to reduce it but there's none. I would like to eliminate or reduce this delay. I would also add there a flicker noise before the AI receptionist starts the opening greeting
3 votes -
Ability to get the percentage of all incoming calls if they came from a mobile or landline phone number.
Ability to get the percentage of all incoming calls if they came from a mobile or landline phone number.
1 vote -
Manual Customization Option for RingCX Queue Callback Window
Currently, RingCX queue callback notifications do not display the customer's phone number, and the system layout is standardized. We request adding a manual customization option that allows administrators to configure the initial callback offer window to include the inbound Caller ID.
1 vote -
Disable notification if AIR has no interaction
Partner is requesting that if AIR receives calls with no interaction, they don't want to receive an email notification.
1 vote -
notification
I am looking to set up an automated email notification system for our account. Specifically, I would like to receive an alert whenever a user's status changes to Offline or Idle.
4 votes -
Primary number as caller ID restriction
allow users to use primary number only as caller ID and
1 vote -
would it if when selecting missed calls, ring central clears the calls instead of having to view/acknowledge each one.
Would it if when selecting missed calls, ring central clears the calls instead of having to view/acknowledge each one. Users don’t know why they have to touch every call when they can go into missed calls and see them.
1 vote -
Last Logged In Report
a performance report or some other kind of report that shows last time someone logged into their RingCentral account would be wonderful to audit for last time users logged in
2 votes -
Ability to adjust the volume call recording prompt recording
Having an option to adjust the volume of the call recording prompt “This call is being recorded” would be nice, since customers are becoming skeptical of it.
2 votes
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