1689 results found
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Using a Shared RingCentral Number While Displaying the HubSpot Contact Owner as Sender
We wants to use the RingCentral number assigned to extension 1 to send SMS messages through a HubSpot workflow. However, instead of showing the extension 1 as the sender, they want the message to appear as if it was sent by the HubSpot/Sales contact owner.
1 vote -
Receive RIngCentral video recording attachment to my email
I want to recieve the RingCentral video recording to be automatically sent to my email.
1 vote -
Trigger screen pop when customer answers Deskphone call in RC App Connect
We use our deskphone to make and receive calls. We would like incoming call to pop up automatically in Redtail so the advisor or I can make a quick note.
1 vote -
Stay recorded while moving your call to another device on the same extension.
Keep recording even if you switch phones during the call with the same extension number
1 vote -
Request to Limit AI From Using Last Names
To align with privacy standards, we need to prevent the AI from using team members’ last names in any responses or interactions.
1 vote -
Change Phone number location without changing the number
Change Phone number location without changing the number
Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone
9 votes -
RingCentral Archiver: Data Restoration
we need to have the capability to restore backed up data from the original account to the new account(after migration)
2 votes -
Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
even if deskphone is on DND paging can still go through
even if deskphone is on Do not disturb status, paging will still go through / or somekind of setting to set this up on selected users.
1 vote -
Task to stay “Unread” (highlighted) for assignee (s) until marked “Complete”
When a user is assigned a task, it remains highlighted until they read it. After they read it, even if they don't complete it, it becomes unread and therefore can easily get lost in a folder / conversation and can be difficult to find, possibly forgotten. Our suggestion is for it to remain "unread" until marked as completed.
1 vote -
Voicemail Caller ID for Transferred Calls
Description:
When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.9 votes -
Clear Error Messaging for Salesforce Remote Site Setting Issues
Description:
Currently, if a Salesforce org-level Remote Site Setting required for CXone Agent authentication is missing, users see a generic error: “You do not have permission assigned.” This is misleading and can result in unnecessary troubleshooting of licenses, permissions, or tokens.Proposed Improvement:
Provide a specific error message indicating the missing Remote Site Setting and the affected endpoint, e.g., “Authentication failed due to missing Remote Site Setting: [endpoint URL]. Please contact your Salesforce admin.”Benefit:
Reduces support tickets, accelerates troubleshooting, and improves the user experience for newly created or re-created Salesforce users.1 vote -
Enhanced Caller ID for Externally Forwarded Calls
When calls are forwarded from external numbers, the system currently displays only the forwarding number as the caller ID. request the ability to show both the original caller and the forwarding number, or tag such calls as “Externally Forwarded.” This would improve transparency, IVR accuracy, call logging, and troubleshooting for enterprise customers.
1 vote -
Support Multiple Cloud Storage Destinations for Archiving
Allow customers to configure different cloud storage destinations for archiving based on file type (e.g., call recordings, SMS, voicemail). This would provide greater flexibility for compliance, retention, and historical storage requirements, rather than limiting accounts to a single archiving destination.
1 vote -
Caller ID number should not be visible to the recipient.
The customer would like to hide the caller ID when making outbound calls. The caller ID number should not be visible to the recipient.
3 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
1 vote -
abililty to download transcript for video meeting that was not recorded
We'd love to explore the possibility of providing a transcript download option for video meetings that aren't recorded. This feature could be quite helpful for participants who want to review the meeting content later. We'll look into the technical feasibility and potential implementation of this functionality. Thank you for bringing this idea to our attention!
2 votes -
Block Robocalls per site
Customer wants to have the ability to block robocalls per site.
4 votes
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