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1561 results found

  1. Change Phone number location without changing the number

    Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone

    2 votes
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  2. I need to know if we can download the training videos. We have our own LMS where we can assign training to users and I am not able to do so when they are just linked to a page such as where your videos are hosted. Is there a path or medium to download them?

    2 votes
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  3. Summary:
    We request the addition of message delivery and read status indicators in RingEX chat, similar to platforms like WhatsApp and Microsoft Teams.

    Problem:
    Currently, users cannot confirm whether a message was delivered or read, which limits visibility and follow-up efficiency in business communications.

    Proposed Enhancement:

    Add clear indicators for:
    - Delivered (message successfully sent to recipient’s device).
    - Read (message opened/read by the recipient).
    Option to view timestamp of when the message was read.
    Apply to 1:1 and group chats, with optional admin controls.

    Value:
    Improves accountability and responsiveness in communication.
    Enables better tracking of urgent or time-sensitive messages.…

    1 vote
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  4. Summary:
    We request the addition of message delivery and read status indicators in RingEX chat, similar to platforms like WhatsApp and Microsoft Teams.

    Problem:
    Currently, users cannot confirm whether a message was delivered or read, which limits visibility and follow-up efficiency in business communications.

    Proposed Enhancement:

    Add clear indicators for:
    - Delivered (message successfully sent to recipient’s device).
    - Read (message opened/read by the recipient).
    Option to view timestamp of when the message was read.
    Apply to 1:1 and group chats, with optional admin controls.

    Value:
    Improves accountability and responsiveness in communication.
    Enables better tracking of urgent or time-sensitive messages.…

    1 vote
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  5. Summary:
    Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.

    Problem:
    Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.

    Proposed Enhancement:
    Automatically store the full conference chat transcript in the RingEX chat history of all participants.
    Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
    Ensure it respects data retention policies and user permissions.

    Value:
    Provides…

    1 vote
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  6. Summary:
    Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.

    Problem:
    Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.

    Proposed Enhancement:
    Automatically store the full conference chat transcript in the RingEX chat history of all participants.
    Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
    Ensure it respects data retention policies and user permissions.

    Value:
    Provides…

    1 vote
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  7. It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.

    We have different team members that have different preferences for the various email notification settings.

    Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.

    1 vote
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  8. Summary:
    Currently, the RingEX audio conference chat only supports plain text. We request enabling file and image sharing to improve real-time collaboration during calls.

    Problem:
    Users can't share documents, screenshots, or media during a conference, forcing them to use external tools and disrupting the workflow.

    Proposed Enhancement:
    Allow upload of files (PDF, DOCX, PPTX, JPG, PNG, etc.) in the conference chat.
    Include preview support and secure download links.
    Apply admin controls for file types, size limits, and retention.

    Value:
    Enhances collaboration without leaving the RingEX platform.
    Ideal for remote teams, training, IT support, and sales.
    Aligns with industry standards (Zoom,…

    1 vote
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  9. RingCX Callback feature_ Enable the ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    2 votes
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  10. currently the predefined announcement when user extension is receiving heavy volume of calls is only applicable on call queue, under user extension the customer must record their own announcement.

    1 vote
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  11. The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
    The Callers have found a way to stay on the call via the voicemail recording section.
    They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
    The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.

    0 votes
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  12. I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.

    16 votes
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  13. Ensure that when a call is transferred from RingEX to RingCX and then back to RingEX, the original caller ID remains intact throughout the entire call flow, instead of being replaced by the RingCX system caller ID.

    1 vote
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  14. Yealink cordless handsets to have feature that can control jitter and lag

    1 vote
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  15. Raised an idea in ideas portal

    Feature Request:
    Ability to delete blocked numbers in bulk

    Current Behavior:
    User can only delete blocked numbers one by one

    Expected Behavior:
    Have an option to select numbers in bulk to delete blocked numbers

    Users > Users with Extension > Select Ext > Phone > Blocked Numbers > Block numbers or area codes

    2 votes
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  16. You might consider allowing customers to transfer a device purchased from RingCentral to a different RingCentral account without voiding the warranty, as long as both accounts are within the RingCentral system.

    1 vote
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  17. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    50 votes
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  18. I suggest that when you forward your ring central phone # to your individual personal phone that the ring central # shows up on the personal line when someone calls. This will allow you to see if it's a personal call or your business number.

    1 vote
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  19. When a voicemail is left, call the user(s) listed with a prercorded message "You have new messages. To listen, press 1." Then prompt the user for the voicemail inbox pin, or at least just letting them know they have a message where they can then open their app to respond to the voicemail.

    1 vote
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  20. Customer is requesting that his one extension with multiple deskphones can do intercom with each other internally.

    1 vote
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