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1545 results found

  1. Longest Idle Call Queue Fix

    Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    50 votes
    Under Review  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Ability to use multiple phone for intercom

    Customer is requesting that his one extension with multiple deskphones can do intercom with each other internally.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. schedule invites

    We need a way to mass schedule invites instead of having to do one user at a time.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Task Window

    1. Can you make the default screen of task slightly bigger
    2. Rather than task replies in the left pane, could you please move the "task title, status, assignee" to the top section and have the task replies in the bottom half, so that more content is displayed in the replies. Cause even if I maximize the task window, the replies are still pushed to the left pane and limit the view of the replies.
    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Enable DND for messaging only

    It would be nice if we can enable DND function for selective feature like for phone calls only, messaging only or SMS.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. To have local numbers from the following local exchange

    To have local numbers from the following local exchange:

    Crooked River
    Saskatchewan S0E 0R0
    Canada

    Dixon
    Saskatchewan S0K 2A0
    Canada

    Melfort
    Saskatchewan
    Canada

    Tisdale
    Saskatchewan
    Canada

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Enable Forwarding of Calls with Blocked Caller ID to External Numbers

    Currently, does not allow calls with blocked caller ID to be forwarded to external numbers, resulting in an "External Transfer Failure." This limitation affects customer experience, especially for legitimate callers who wish to remain anonymous but still need to reach external answering services or agents.

    We request the development of a feature to support forwarding calls with blocked or restricted caller IDs to external numbers, ensuring seamless call handling and improving overall system flexibility.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Option to Stay on available status from desktop app

    Option to Stay on "available status only" from desktop app and not to go on grey if there is no activity from the app so people could know that your are available.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  9. Email 2FA Capabilities

    Instead of using any authenticator app, a 2FA code is to be sent to the email when a user signs into the account.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Block incoming calls to the meeting room

    To have the ability to block incoming calls to a meeting room or set it to "Do Not Disturb" mode.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  11. Have the ability to customize the dialpad on RC mobile app

    Have the settings to adjust the dialpad (make it smaller or bigger) based on customer's preference

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  12. Account Validation Prompt

    The customer would like to get options to change the title of the account validation prompt from "Two-factor Authentication" to "Account Validation". This will help to avoid confusion from the customer.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Connect to all numbers including Iristel within Canada

    To be able to connect to Iristel numbers within CA

    1 vote
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  14. Ability to request for the RingCentral to be whitelisted from other provider

    Ability to request for the RingCentral to be whitelisted from other provider

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. 2 caller ID

    Set up 2 direct numbers for caller ID for the deskphone, where the customer has an option to do it on the physical phone.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  16. Ability to customize the AI announcement

    We need to be able to upload a customized AI announcement and have the ability to enable or disable.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. RingCentral Mobile App Live Call Monitoring

    Since the RingCentral applications for the desktop and web app has now the feature of like call monitoring; users would like to have it also in the mobile app.

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Restrict permission to view digital access.

    customize the visibility of the message bar on a per-user basis on RingCx

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  19. File Transfer Using Message in the Ring Central Application

    As an admin we have the ability to allow or disallow file transfers in the Messaging area.
    This option can be found in the Application by going to Settings/Administration/Messaging
    Then drill down to Integrations Settings/Manage File Sharing
    Manage file sharing
    Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
    The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Increase the amount of folders available

    We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
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