1785 results found
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Instant Teleconsult Scheduling & One-Click Join App
patient-facing mobile/web application that allows Instant appointment booking,patients can schedule teleconsults with available doctors in real-time. One-click video call join — at the scheduled time, patients can join the consult via a single button
Optional reminders — automated email/SMS notifications to reduce missed appointments.
Provider backend integration — syncs with existing RingCentral/telehealth system for scheduling and call management.
Simplifies the teleconsult experience for patients, reducing friction from links or downloads
Speeds up appointment scheduling. Improves patient engagement2 votes -
AI Transcription can be shared
The customer is requesting the AI transcription to be able to share same as AI notes
2 votes -
Audit log who and when changes made on a report or subscription
Include an audit log which Performance report or subscription was recently changed, who made the changes and when was the change made. It should also track items which were modified like users or kpi.
1 vote -
Favorite feature for Gif's
Please allow us to mark Gif's as favorite so we can quickly access our favorite gifs in the app
2 votes -
Option to submit ticket through email
This is important specially when there is RingCentral Outage, users who cannot submit ticket through online because of the sign in outage or if they cannot call the hotline because of the high volume of calls.
9 votes -
Add flexibility to opt-out Super Admins from Service Status notifications
By default, the Super Admin role is automatically included in all system-critical and maintenance communications for account security. We would love to add the flexibility to honor the Admin Portal notification toggles for these users. This would allow Super Admins to keep their full administrative privileges intact while choosing to opt-out of operational or outage emails to keep their inboxes organized.
1 vote -
Enable Call Flip to RingCentral Desktop
Please add support for Call Flip from a desk phone to the RingCentral desktop app while preserving all call features, including automatic call recording.
Currently, I am unable to:
Perform a Call Flip from my desk phone to the RingCentral desktop app.
Continue automatic call recording after a call has been flipped. Features such as pausing and resuming automatic call recording also do not work once Call Flip is used.This limitation affects users who start calls on a desk phone and need to continue the conversation on the desktop app without losing recording functionality.
Requested Enhancement:
Enable Call Flip…
1 vote -
Website Click to Dial with RingCentral Desktop App
We would like the Click to Dial functionality again to call a phone number from a website where the RingCentral icon pops up to dial.
3 votes -
AI Receptionist: Send automated email notifications and reminders to customers for booked appointments
Please provide a native setting for the AI Receptionist to send automated email or SMS reminders directly to customers prior to their scheduled meeting. Because many clients do not actively check their calendars, they frequently forget about their bookings; adding a feature that automatically triggers an upcoming appointment reminder (such as 24 hours before the slot) will significantly reduce business no-show rates and ensure clients never miss their appointments.
1 vote -
post email as chat message workflow
I would like to use the post email to chat feature as a trigger for a workflow.
1 vote -
Pass-Through Original Customer ANI to RingCentral Endpoints
Idea Summary:
Provide a configuration option to pass the original customer's Caller ID (ANI) directly to an agent's RingCentral endpoint (Desktop App or physical desk phone) during a NICE CXone interaction. Currently, the internal connection to the phone (the Agent Leg) forces the display of the generic corporate main number instead of the actual caller's number.The Problem
When an inbound call is routed via CXone to an agent using a RingCentral device for audio:CXone Web UI (MAX/CXAgent) accurately displays the true customer phone number.
The RingCentral Endpoint (B-Leg) displays the Company Main Number because the system treats the…
1 vote -
Site‑Level Call Recording Filtering for RingCentral Archiver
Enable the ability to filter call recordings by site before they are forwarded to RingCentral Archiver, allowing customers to archive recordings from specific sites only, instead of all recordings at the account level.
Allow admins to:
• Select one or more sites whose call recordings should be archived
• Exclude recordings from other sites before they are sent to Archiver
• Keep the existing “archive all sites” behavior as an option4 votes -
Change Phone number location without changing the number
Change Phone number location without changing the number
Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone
22 votes -
user call notes identifier in notification
Call notes notification of the users is being sent to a specific email address. Wants to have an identifier as to which user the notification is coming from.
3 votes -
Restricting Users to change their status to Do not Disturb
Can you enable setting to control Do Not Disturb settings. We would like a way to not allow a set of users the ability to set their phone to do not disturb.
3 votes -
OpenID Connect for SSO
To be able to use OpenID Connect for Single Sign-On (SSO). Currently, SAML 2.0 is the only supported standard for SSO integration in BT CloudWork.
Expected Behavior:
BT CloudWork should support OpenID Connect (OIDC) as an additional SSO authentication method, allowing customers to configure and authenticate using OIDC-based Identity Providers alongside or instead of SAML 2.0.Brand:
BT Business2 votes -
Add Avaya PBX features like Coverage answer groups and Coverage Paths.
RingCentral should implement the feature on Avaya know as Coverage answer Paths and Coverage Answer groups. The current Ring groups do not meet the need and TOO much needs to be done with calls queues as a workaround
1 vote -
AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
4 votes -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
3 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
3 votes
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