1768 results found
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Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
5 votes -
Granular Global Notification Controls for RingCX/ACE
Problem Statement
RingCX Admins currently lack granular control over organization-wide notifications. When automated events run (like ACE Scorecards), users get flooded with spam—in one case, 14 emails within 10 minutes.The current admin workaround under People > Users is an all-or-nothing "Turn off notifications" button. While this stops the flooding, it simultaneously blocks critical communications that users actually need, such as Coaching updates and system announcements.
Proposed Solution
Category-Specific Admin Toggles: Provide a centralized dashboard in Admin Settings allowing admins to selectively enable/disable specific notification types (e.g., Mute Scorecards but Allow Coaching & AI Insights) company-wide.Notification Digest / Throttling:…
1 vote -
assign the meeting host role to another participant
I want to use a functionality in RC where, if the meeting organizer needs to leave early, they can assign the meeting host role to another participant instead of ending the meeting for everyone. This allows the meeting to continue even if the original organizer has to drop.
2 votes -
Flexible use for a toll-free number for both US and Canada
We should make sure our toll-free number is open to both the US and Canada. Toll-free numbers should work across both countries for free, meaning a Canadian caller won't be charged for dialing a US toll-free number, and a US caller won't be charged for dialing a Canadian toll-free number. It requires no international codes, just dialing the standard toll-free number.
1 vote -
Disable Account Validation for Specific Users
Option to disable Account Validation for specific Users.
1 vote -
Request original STT for compliance requirements.
Request original STT for compliance requirements.
1 vote -
Live Reports Enhancement
We would like the Live Reports widget to display user extension status, identify the next recipient in the call queue, and provide combined user and call queue details in a single view.
1 vote -
notification
The call recording needs to capture certain keywords and send a notification by email.
1 vote -
Disable On-demand AI Note Taker
Customers have various reasons for needing to disable the Automatic AI Note Taker, but they don't want users to bypass this and enable on-demand note taking during calls. We should allow for the AI Assistant to still be available, be it in the Message or Text tabs, but remove all note taker features if desired.
1 vote -
Change Phone number location without changing the number
Change Phone number location without changing the number
Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone
20 votes -
Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.
We have call groups set up to a user extension and I only want to receive call notes for the calls that came in to this extension regardless of whoever the user within the group answers the call.
But I don't to set up call notes notification to all of the user extensions that are part of the call group because I don't want to receive call notes when their direct numbers or extensions are dialed.
4 votes -
Allow Multiple/Dual Call Recordings per Call Session
We would like to request a feature or configuration that allows the system to generate two separate call recording files for a single call session
1 vote -
When I download call recordings, alert me if the request is too large for the ZIP file limit
I have been downloading call recordings in monthly intervals. I recently discovered that not all the recordings are in the ZIP file. I took it down to downloading 5 days worth of calls and it was missing recordings. I used another provider before that had a really good download system. If I downloaded a month's worth of calls and it was too large for their ZIP file limit, it would automatically create multiple ZIP files for the download and alert me. This is what I want - either an alert that the download is too big, or that RingCentral's system…
1 vote -
Message Export Data for specific users
Customer want to have the option to select list of users or specific user from the select Team in Request export opton under Message Export Data
1 vote -
Native Integration with National Do Not Call (DNC) Registry
I would like to request a native feature within the RingCentral (RingEX) and RingCX platforms that automatically identifies and flags phone numbers registered on the National Do Not Call Registry.
2 votes -
Add a Feature to Add Additional Notes or Cancel an Existing Email
Often times, customers reach out to Leaders to add additional notes or cancel an email that has already been submitted. We would like the ability to add these notes to the email without compromising it's position in queue and be able to cancel the email and remove it from the queue.
Today if I were to add these notes I would have to forward it back into the queue and it would fall to the back of the line. Or the other option is using our priority queue but then we are pushing it to the front of the line.…
1 vote -
Save/Discard prompt in Salesforce integration
The save/discard prompt appears to work correctly when users are editing standard Salesforce objects such as Contacts. However, when users are editing a different or custom object (such as your Intake object), the integration redirects directly to the caller’s Contact record without prompting to save unsaved changes.
1 vote -
Ability to upload Ring Central logs when creating cases
The customer makes cases for calls dropping, but the attachments section won't allow them to upload the call debug log. These are not overly large and aren't call logs going back days. But a morning log with minimal calls in the logs. It would be simpler to upload them when cases are created, rather than waiting for an agent to respond and request them.
2 votes -
Option to provide flex licensing for RingEX users much in the same way we charge for RCX
Why don't we offer flex RingEX licenses as an option to clients at a set premium like we do for RCCC and RCX?
This would eliminate customer friction in cases of seasonality as well as negate some scenarios of needing elasticity clauses for smaller clients.
It would also help prevent CSat and long downsell cycle times for adamant customers.
1 vote -
collect attendance records for video meetings
I have a potential customer who conducts interactive training videos. They would like to document those in attendance. How can we do this?
1 vote
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