1718 results found
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Custom Rule for Call Parking
Customer wants to have a Custom Rule for Call Parking that only available every Saturday.
1 vote -
Outbound calling improvement
I get a complaint often that when users start to dial, the phone dials that initial digits (area code, etc) and says "extension not found" or some similar problem. There are probably timers at play with that? (and does that affect 911 call timing?) ... but users would like to be able to dial the full 10 digits before the call takes off. I tell them to dial and THEN lift the handset but it is intuitive to do it the other way around with traditional telephones, so it is a hard habit to break. Just a thought for improvement.
4 votes -
Desktop Pairing caller ID not using the queue Display settings selected.
Have the Paired phone also display the caller id per the display settings selected in the call queue. Right now my queue is set for Caller Name the Caller Number. Paired phone only displays Caller Number and skips the name selection which is first.
1 vote -
Reference Number in Calls
When someone called in to company main phone number or any user extension's number, requesting for possibility to provide reference number to every someone calls in, so that they can have proof of reference for a customer to say that they called in at this date and time
1 vote -
Reference Number
When someone phoned the main number of the company or any user extension, they asked whether it was possible to give a reference number to each caller so that they could have documentation proving that they were a client and could state that they had called at this certain time and day.
1 vote -
Allow Call Queue Voicemail Selection
For our business, having a voicemail for every call queue is not desired. We prefer to use a single VM box for a given grouping of queues. Currently, you cannot select another call queue VM box, they are omitted from the selection lists. Please allow a call queue to send to another call queue VM box. Currently, message-only extension is cumbersome to utilize to enhance this situation.
11 votes -
Add multiple availability states
Many of our customers moving from Mitel to RingCentral have noticed the absence of the various availability states they had on their old system. This allowed for easier call redirections to multiple numbers or coworkers that could be easily changed on their desk phone or computer without needing to type in the number each time. This could also have the future potential to sync with microsoft teams states.
2 votes -
Improved Recognition of Incoming Faxes
Improved detection of incoming faxes, irrespective of delays from the sender transmitting fax tones, especially when the associated number is set up for both voice and fax.
1 vote -
Option to just block internal calls and not see any directory allowing only External calls only.
I understand that in many instances, it is standard practice to restrict all external calls on a device. However, there are specific scenarios where blocking internal calls (excluding voicemail) becomes necessary. In such cases, there is a requirement to limit the device to receiving only external calls and making external calls exclusively. This setup essentially mimics the functionality of an independent individual line, akin to a home phone situated in a separate location.
2 votes -
Avoid pressing 1 when a que call is forwarded to a mobile number
Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a call they have to press the green button and then have to press one before they are able to speak to the person. This slows the process of us being able to take an emergency call.
15 votes -
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more.....
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more..... You increased the call handling members but it would be nice for this so then others in our office or locations can see other queues ringing and help answer the phone.
11 votes -
Adding additional Line within User Extension
We are a company who always use Conference call on their Deskphone. We want to utilize all of the lines on our Deskphone wherein while we are using Line 1 and Line 2 (with customers) we need want to use another line to call another client (external) or colleague (internal). We want to make utilize all of our lines in Deskphone/HUD.
1 vote -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
10 votes -
Access voicemail without pin from IP phone
You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.
13 votes -
FAX Header - Option to remove from all pages
Unprofessional looking. Limits sending legal docs as this header is now on ALL pages.
5 votes -
Park Location capability on Yealink CP965 Conference Phones
To support the feature and be able to park calls on a Yealink CP965 phone.
1 vote -
Voice & messaging encryption
I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.
5 votes -
Give option for the caller to enter account number to be recorded
to be able to have account number recorded on our end
1 vote -
Transfer calls via presence from 2 different RingCentral Account
Transfer calls via presence from 2 different RingCentral Account
1 vote -
Allow callers to leave a voicemail without having to press pound
We have struggled with clients who say they leave a voicemail, but we never received it. Really they just did not press pound at the end of their voicemail. So, we never receive it, but then they are mad at us for never calling them back. It's bad for our business practices.
3 votes
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