1596 results found
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Vulnerabilities for Polycom VVX and Trio
Would like to correcting the vulnerabilities being detected on the Polycom VoIP phones.
1 vote -
Automated greeting using non-human voice
This is going to sound a little nuts but with the rise of deep fakes and AI voice impersonation, I would like the ability to initially screen a call using something other than my actual voice. In other words, I get a ton of calls from potentially valid numbers but the vast majority of them end up being from a call center in a foreign country. I'd like to be able to basically say 'Hello, how can I help you?' using a computer voice. I would also like to be able to say, "Thanks but I am not interested." in…
4 votes -
Ability to call out on multiple lines per each phone device
Our situation. We have a four office personnel who work together to answer the phone all the calls that come in. Our company has two distinct phone numbers with two different area codes. We have two different area code numbers as clients we contact that are in a different State tend to never pick up an out-of-state number. The ideal situation on our phone device is to be able to select the particular line to call out from that area code. When we would like to contact a client in area code "A" any of the office personnel can select…
1 vote -
ABILITY TO CONTROL OUTGOING CALLS
WHEN I MAKE OUTGOING CALLS, THE PHONE WILL RING 10 TIMES AND THEN DISCONNECT. I WANT THE ABILITY TO HANG UP WHEN I HANG UP. CANNOT LEAVE VOICEMAIL OR DISCONNECT.
1 vote -
Put call queues to back in queue
There are only two options if the caller is in the queue too long, vm and disconnect. It should put them back in the queue. That should be an added feature. We do use vm due to liabilities so the caller just gets disconnected. No win for us.
1 vote -
Make the Line 2 ring when you are on-call on the Line 1 using Deskphone.
Currently we only seeing blinking light on the line 2 indicator if a 2nd call come in while you are on Line 1.
2 votes -
Integrate to Vagaro appt scheduling software when calls come in to bring up client info to book appt
Vagaro has 100s of thousands users ... when a caller calls the front desk to make an appt, the call could be linked to the existing clients record
2 votes -
Don't need to manual provision the device even the device was purchased outside RingCentral
Don't need to manual provision the device even the device was purchased outside RingCentral
3 votes -
integrate with Clixlo
I want to integrate RingCentral with Clixlo. This could add all fo my contacts easily from my CRM - Clixlo to RingCentral and allow Clixlo to use my number for automated texting in Clixlo workflows. Currently, I have to use Twilio to text through Clixlo.
1 vote -
Turn off option - Ringcentral answering immediately - MFA calls
I need an option that will stop ringcentral "answering" a call and putting it in its own sort of queue before the user connects -- it definitely answers straight away and when the user connects it is part way through the mfa code, often too far to get the code. Similar to this in the community forum https://community.ringcentral.com/questions/96318/compatibility-with-voice-calls-from-microsoft-mfa.html but with other companies - support has confirmed that it is not fixed and needs a feature request
3 votes -
HUB SPOT - would like to use click to dial - but it only dials out from the PC. Would like to have it dial out from the desk phone.
Everyone at our office would benefit from this.
2 votes -
would like highlighter feature added to format tab where you can underline & bold text
highlighter option when sending messages in app
1 vote -
Looking to have a SIP setting for the main line
wanting to be able to use the SIP phone to call out of our main line. I want to create a sip profile and specify the username as the ID that the user wants to use
2 votes -
Transfer a call from hold
You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.
4 votes -
Emergency page of more than 25 phones
We have location with more than 25 phones. If there was an emergency such as a tornado and we wanted to page to warn staff to take shelter, or to lock down the facility in the event of a gunman, it would be necessary to page all phones at that location.
6 votes -
Snooze a Call Queue
There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very helpful and ensure people don't forget to turn the call queue on especially if they work in a customer support queue.
1 vote -
process payments
It would be awesome to process payment on a call. Once the client calls he can be transferred to a secure line where he will be asked to introduce the card information, once the payment is processed, the client can be rejoin the call with the agent.I'm currently using CardConnect, and Stripe is another good option to integrate with.Authorize.net should be considered as well.
2 votes -
Automated text status and the ability to book meetings through text options
if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps calendar. Hopefully this makes sense
1 vote -
Ability to restrict On-Demand call recording in MVP
Hello,The On-Demand call recording is a great capability however it lacks the ability to restrict access to who has it. In it's current state it's an 'all' or 'noone' method. Having the ability to give this to call users would limit risk to companies on who they allow to record calls.
4 votes -
Poly Rove 30
The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devices is undeployable till we have this feature
1 vote
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