1689 results found
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Microsoft Store
Make the RingCentral Desktop App available for download and install via the Windows store.
4 votes -
If a user is 'Offline' exclude them from the call queues they are part of.
This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system to have to manually update a users status to DND when they are offline and would not be able to answer the calls that are trying to be automatically put through to them.
2 votes -
Parked Call Visibility
We have some users who only field and make calls through the Yealink physical call. When they park a call there is no way for them to identify which location they parked the call at. On our previous system the button lit up with a different color so you could know in the event you forgot while in the midst of getting the call to someone else. It would be helpful to have this available.
10 votes -
Default greetings, hold and recording notification music
The customer would like to have an option to reduce or increase volume for all default screening, hold and calls are being recorded music/notofications.
2 votes -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
12 votes -
Poly Rove 30
The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devices is undeployable till we have this feature
2 votes -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
7 votes -
Customers want to receive fax 100% even the user type is voice and fax
Customers insist that the fax should worked 100% even the type of the users is tag as voice and fax. and don't want to assign dedicated fax number to receive it with out any issue.
5 votes -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
2 votes -
Unlock Premium rate numbers/Special numbers when using South Korean number
This will be useful to contact specific numbers and representing the same country number to make outbound call. This is currently not working whenever we use South Korean number to dial out to +82507 destinations.
1 vote -
Ability to swap default team and delete original team in messages.
Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.
2 votes -
Disable Accidental Key Press for Direct Dial
Direct phone numbers should only call the extension(s) intended to receive the phone calls and should not be transferred to somewhere else when the caller accidentally presses a number.
2 votes -
disable the DND function
the feature to disable the DND function will surely help our business
23 votes -
Adding more lines for single phone
To be able to answer more than 3 calls that has been transferred to user and switch between them.
3 votes -
Remove RC app link from RC phone app
Remove RC app link from RC phone app so users is not redirected to download the RC app
1 vote -
Display the time zone of the person you are about to call
I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable with an additional option to not let the call go through if the recipient is outside of normal business hours.
9 votes -
Add additional MSI install switches into RC Phone MSI installers
Please add install switches to disable/suppress the following during installation:Product TourApp Download Prompt
4 votes -
Silent warning group
Customer like to create group like with button, allow user in the group press the button to warning if any emergency like a life threatening situation happens, the warning is silent, just possible turn on the light of group button, alerting other users may need reach the police for assistance.
1 vote -
Multiple prerecorded messages to leave
It would be nice to have the feature to prerecord messages to leave if a customers voice mail answers. With just a click of a button you could select one of the messages to be left with out having to stay on the line and record the message live
1 vote -
Ability to use RingCentral Phone App for France phone numbers that is associated to a deskphone
This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use the RingCentral Desktop app version. This is due to regulatory compliance for France Numbers are on Demand.
2 votes
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