1637 results found
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Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
29 votes -
Add initiator name when paging a group
When a user pages a group it displays the group name on the recipients phone, no one knows who is initiating the page. We use this feature as a PANIC button and so it is important to know who is initiating the page.
3 votes -
Incorrect CNAM even if it's updated on the system.
Made a test call to a tester account and it works. When they call other RC numbers & other numbers, it shows one of the user's name on it which they didn't set up at all.
1 vote -
1 vote
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customer requesting to have a robot ask the caller on how did the caller find the company that they calling?
customer requesting a feature where when the caller was put on hold or by the end of the call their is a IVR message asking the caller on how the experience and how this they find the company that they are calling
1 vote -
Departmental Voicemail Box
We need a Department Voicemail Box that can be set for the Call Queue , that would enable Call Queue Members to access it thru Apps.Once the voicemail was accessed by one of the members, it will automatically be exported to the Members Inbox so that it cannot be touched anymore by other Members hence avoiding multiple callbacks to the callers.
6 votes -
Deskphone to make and receive internal call but block external calls
Wants a phones that won't have capability to call out external numbers. It should only be able to call internally like other exts. Not externally
4 votes -
We would like to own a short code SMS.
owning one so that we can send SMS messages from that 5 digit number.
2 votes -
Ability to add a Virtual Mobile Phone Number
It will be very useful if ringcentral offers an option to also add a virtual Mobile number as many applications out in the market are offering such as Ykee
1 vote -
requesting to only show the caller ID and not the main phone number when the customer calls any number
customer is requesting to only show the caller ID and not the main phone number when the customer calls any number
1 vote -
Ability to change line 1 and line 2 on Polycom Deskphone
Ability to change line 1 and line 2 on Polycom Deskphone
8 votes -
Auto Receptionist
all incoming calls outside the company number will be forwarded to the receptionist, and all incoming calls calling from the direct line of the user's inside the company will be forwarded to the same receptionist, and then the receptionist will transfer the call directly to the user's direct line.
1 vote -
Have a way to limit toll charges from a whitelisted area code
We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit our charges for the month from that area code. I think also allowing the ability to enable/disable white/black listing numbers would also be a good tool. Thank you.
1 vote -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
21 votes -
Disable Incoming Call Pop on Avaya J100 series phones
We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF. It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites. Also if the phone is default-reset, the function comes back on. Then you have some users with…
2 votes -
Detect RC Contact Name Correctly
I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent successfully the name is showing the first added contact using the same number.
1 vote -
Limit reached on RC phone app
Some features wont work with RC app that is why we need to have the RC phone app use for outbound like smokeball - and we have multiple devices to login.
2 votes -
Track info on when the numbers got blocked & unblocked
The customer would like to track down the records of when the numbers got blocked and unblocked.
1 vote -
Multiple Ringtones for internal/external calls
With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.
19 votes -
Capture RC App and RC Phone App login information in Audit Log
I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using wrong username or password).
28 votes
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