1813 results found
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voicemail auditing by administrators
One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was created and you could tell when the file was deleted, but not by which extension, etc, etc. Telling it was created (even with Brightmetrics as an add on product which was a great product) was difficult and time consuming. So it would be nice to add these features, and you could create a lock for the account…
33 votes -
Show caller ID on a monitored line on Mitel phones
Currently on Mitel device users who have permissions to answer another users phone and have their extension added to their phone are unable to see who is calling the lines that the user is monitoring. In our old on prem Mitel system, users who had a monitored line button on their phone were able to see who was calling. But that is not the case with Ring Central. It would be nice to have the ability to see who is calling a monitored line on a physical phone without having to have the HUD open at all times. I know…
7 votes -
Allow users to opt out of calls be recorded
Our request is that there be an option to have only calls to external users outside our company directory be recorded. Specifically giving an option to apply that to certain users if I select outbound or inbound there be an option to opt out of calls between users within the organization be recorded.
3 votes -
Automatic Call Recording - Need certain Zip Codes blocked
Hello, we are wondering if there is a way for us to have automatic call-recording turned off for when certain zip codes are called if we supplied them? We were able to do this with our past provider so wanted to see if this was possible with RingCentral. Please let me know when you can, thank you!
5 votes -
Remove embedded promotion in the email
Every time they receive an email form RingCentral, an embedded promotion is always included. Any option to opt out?
1 vote -
Allow Users to accept queue calls while on another call.
As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call queues while already on a call. Unfortunately, this is currently only available for direct calls and not for those routed through call queues.The inclusion of a toggle option within the call queue settings would allow users to receive incoming calls while already on an active call. The toggle could be aptly named "Allow Users to Accept Calls While on Another…
12 votes -
Enable the Caller to Pull Back the Call Queue Calls
This feature will enable callers to pull back call queue calls if not answered at a certain time instead of routing it to the current wait settings
6 votes -
Remove ability for users to block their caller ID and limit My Caller ID options
I am from a legal and collections agency where we need to follow Truth In Caller ID Act (47 U.S. C. § 227(e) which states (1) IN GENERAL.—It shall be unlawful for any person within the United States, in connection with any telecommuni-cations service or IP-enabled voice service, to cause any caller identification service to knowingly transmit misleading or inac-curate caller identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value,
Having the option to select a number that is not in your control like those assigned to main site or blocking your caller id…
2 votes -
Answer and Transfer with Keyboard Only
Please add a way to answer a call and transfer it with the keyboard only. Currently I can answer a call and start a transfer, but I have to either use the mouse or press the tab key a bunch to select blind or attended transfer. Receptionists want to be able to answer and complete a transfer without taking their hands off the keyboard.
2 votes -
Telephone 2FA at Apple can be used for queues
For Apple users, an Apple call for "two-factor authentication" is not signaled by a ring on a group number (+49xxxxxx). Only one entry appears as missed calls in the journal.
The calls via the group are currently not reaching users and are disappearing into nirvana.2 votes -
Show forwarded destination for internal calls
Use case for an internal call:
A calls B. B has initiated a call forwarding to C. A wants to see on the display that the call from B has been redirected to C.2 votes -
Remove "from" information in body of voicemail email
Option to remove the from information in the body of the voice email that is sent from RingCentral. Wish to make the email anonymous to my staff so they just focus on date time and voice message content when they play the message.
1 vote -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
25 votes -
a way to see calls ignored by agents
We have a call center and need basic reporting, such as the ability to see calls ignored by our agents (where they don't answer and the call goes to another agent), also need to see Availability % for each agent. These items are essential for any call center, it's hard to believe that Ring Central does not offer any options here.
4 votes -
Grant users the ability to change call forwarding and availability states on behalf of other users
Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles would be an excellent feature.
32 votes -
Desktop Pairing caller ID not using the queue Display settings selected.
Have the Paired phone also display the caller id per the display settings selected in the call queue. Right now my queue is set for Caller Name the Caller Number. Paired phone only displays Caller Number and skips the name selection which is first.
2 votes -
ideas.ringcentral.com - Further Categorisation/tagging & Consolidation of similar ideas
Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.1 vote -
Call forwarding - Differentiate external/internal calls for forwarding
Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the system could differentiate between internal & external calls and perform an action against each.E.g. internal calls are played an announcement/engaged tone. External calls are forwarded to a hunt group
22 votes -
Allow blocking of MS teams call in RingCentral when RC main number is dialed
customers should be able to block RC calls from their MS teams when the number has MS teams setup.
1 vote -
Ability of the Shared line phone number to send and receive SMS
Ability of the Shared line phone number to send and receive SMS
11 votes
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