1744 results found
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Multiple call handling states
I would like to see RC give users the ability to have multiple voicemails and call handling rules for different modes. Like 1 for available, but can't get to phone, one for in a meeting, on for out of office. Each of these modes would then have the ability to set call forwarding rules different from the others.
4 votes -
identification on the desk phone if its a Fax or call
When someone sending a fax my deskphone rings so there should have an identification on the deskphone if its a normal calls or a fax message
2 votes -
Main number will received a call and voicemail without using the direct extension
The main number they want to have a setting to receive a call and routed it to voicemail without routing the call to any extension
3 votes -
Ringcentral to offer Indian number as IVN and Global office
For customers to identify callers that are calling India conference bridge numbersCurrently, as per India Global Conferencing Bridge Service. Customers are getting CLI (caller id) as 16033XXXX, which is in line with IGCS product design.As per Telco Ops Team
India IVN numbers and any local India numbers are reserved for Premium Conference and Meeting numbers.NOTE: Currently our contract with the NEW provider is that numbers are exclusive for Premium conferencing / Meetings use only.
Unfortunately, we can only provide numbers from the current provider (exclusive for Premium conferencing / Meetings use only).
India local number that is not limited to…2 votes -
Enable editing of VVX450 softkeys
The Softkeys on Polycom VVX450 phones come preconfigured as "new call", "intercom", "DND" and "page". It would be good to be able to change these keys for all users in ring central to something more useable such as "company directory", "missed calls" etc.An new call can be made by just dialling a number so this key is wasted.
5 votes -
Recording message after customer has been put on hold
When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer who would like to remove collision from the vehicles on his auto policy. I placed the call on park and the agent was not available. I then picked up the parked call at which time the customer told me in detail which vehicles he would like to remove collision and what day he…
1 vote -
General Voicemail box
We would like to have a general voicemail box that would allow us in the app in to view new voicemails from multiple users. The email gets convoluted due to the amount of emails received. It would be nice to go to the app and have the voicemails showing and being able to click on them for a user to check mark that they have taken care of it.
9 votes -
ability to log in to multiple devices using RC Phone without creating a virtual number
customer wants to see the messages on the RingCentral phone app that was sent to their RingCentral Phone App using a virtual number and wants to be able to still reply to it. because right now it shows the number is not assigned.
1 vote -
Ability for a member of a queue to send calls straight to voicemail
Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to send to voicemail when a call is declined rather than ring the next person in the queue.
8 votes -
busy on busy
In Europe it is quite normal that during a call a busy signal is sent to the next caller.Every customer we have brought onto the platform so far complains that the function is not available.Two other customers with 1000 subscribers each with a proof of concept require that busy on busy works otherwise they will not order the platform and switch to another provider.
22 votes -
"My Caller ID" Search feature
Make the outbound call experience easier, allow us to search the outbound call number or at least change to alpha organize- 100+ phone numbers to search through over here! Thanks!J
3 votes -
Controls for Recording Mute Announcement
The announcement is disruptive to the call. I would like to be able to configure controls to allow, disallow, or change the recording mute announcement. I would like to do this on either only the other end, or both ends of the call.
5 votes -
Create Security Groups for restricting and granting access to phone numbers / Caller IDs
Employess shouldn't have access to phone numbers not assigned to them. Conversley we need the ability to grant accesss to Phone Numbers/Caller IDs to users even if the phone number is not directly assigned to them,e.g, some users should have the abitity to use the main company number for making calls, sending texts, or make calls on behalf of a queue even when they aren't a member of the queue.By default users should only have access to Phone numbers directly assigned to them.Give admins the abitlity to create security groups for phone numbers and add users to them, allowing those…
23 votes -
DND state routes call to another user but voicemail circles back
This would allow us to keep the current setup we've got in Mitel once moving over to RingCentral. There's no ability to change where the call flow goes once in the DND state. We can achieve something Similiar through call rules, but this seems like a feature that should already be implemented.
2 votes -
Block "Unknown" Caller ID
I am talking about being able to block calls that have no real caller ID or are noted as “Unknown “ As far as robo calls. There should be an option to block them with out ringing throughSince I with to your company a numbe of years ago the amount of spam calls I have to deal with have increase by factor of 10 or 20 time.. Almost like you sold my info
10 votes -
Auto Reply Text messages for when office is closed
There are times when office administrators are out of the office and not available to look at their phones, so this feature would allow for immediate responses to clients informing them of the protocol for immediate assistance.
2 votes -
Remove the beep which agents hear when their manager starts to monitor their calls
When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this either. I do not see any reason why this is not removable.
4 votes -
Show how long someone has had an "away" status
In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me for this so they can see who is abusing their "Accept Queue Calls" toggle button.
2 votes -
Adjust Caller ID reader speed, VM retrieval from Deskphone.
When retrieving VM from Deskphone, the system voice reads the Date, Time, and Caller ID of the caller. The Date and Time portion is OK, but the Caller ID portion is a little to fast, and it is hard for most users to catch the number.
2 votes -
Call Trap
Our law firm has been inundated with spoofing-type calls. It interrupts our business day, fills our voicemail box, and is simply frustrating. A call trap option could help reduce these calls. Please develop an option for use with our Ring Central service.
12 votes
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