1637 results found
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DND for Invisible Status
Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
2 votes -
Multiple Voicemail Greetings
Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.
209 votes -
Sales team to communicate all feature needs
We have 14 ring Central numbers and when we added one a year ago the assumption was that it would have all the same features as the ones already existing numbers for our company. Come to find out the number did not have texting as an option because of where that number is being sourced from. Now our only option is to get a new number. This is not an easy solution for us as the existing number is tied to patients, pharmacies, insurers, other DR.s etc. so changing the number is not a solution. My suggestion is that when…
1 vote -
Add ability to change color of links in RC phone app.
When using the dark theme in the RC phone app, links in some text messages are hard to read in the standard blue/purple link color. Having the ability to change the color to something that is easier for the user to read would be nice.
1 vote -
call history appears pops up when someone calls
So whenever someone calls, if that phone numbers call history (or text history) would appear whenever they call. So if they call today and again tomorrow we'd know what contact had been made, who had talked to them, or texted them, etc
1 vote -
Emergency Call Recording or Flagging for Bomb Threats/Active Shooter Etc
We are running the following scenario, What should our company do if there is a bomb threat that gets called in to us? At a previous job I had there was a number we could dial immediately after the call to save/flag that call. I request RingCentral to add such a capability so that in the event that such an event happens users can dial a number (pref a #hash number) that way the call can be saved for police to follow up with in an investigation into such a call.
3 votes -
Allow monitoring on emergency 999/112 calls
We run a suicide prevention line and sometimes need to call 999. To support a volunteer to make a 999 call we need to us the 80/81 live monitoring to support them though the call.Please could you enable this?Thanks
2 votes -
Allow users to send and receive audio files/notes in text
Like with SMS/MMS messaging on smartphones, allow RingCentral users to send audio notes/files as text messages to other phones. Sometimes it is easier to send an audio message for the recipient to be able to hear and replay as needed or it is safer to send an audio message than text (for example when driving). In turn, a better method of listening to audio messages from others is needed.
3 votes -
Option to always enter Do Not Disturb mode when in a meeting for new RC app.
Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.
219 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239 -
Allow us to remove the ignore button
Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!
2 votes -
Volume Booster
There are a few people who are very soft spoken and it's hard to hear them when they talk on the phone (either with a hard phone or softphone/desktop). Is there any way that we can increase the volume for certain users so that their voice is boosted and the people on the other end can hear them better?
1 vote -
BYOD Cisco ATA 191 should be considered as supported device for provisioning.
Customers can use the SIP devices they already have for their RC account
2 votes -
Setup On-Demand Call Listening Feature
We would like a feature that would allow users to add another user to a call so they can listen in only, but only on an on-demand basis, rather than a call monitoring group that allows every call to be listened to. This would be useful so that we could have new employees listen in to a call of a more senior rep for training purposes on an individual call basis and doesn't require permissions to be constantly adjusted.
1 vote -
Filter
It would be great if items can be filtered so all the un-addressed items (voicemail/text) can be pulled for review
1 vote -
Allow disabling inbound Faxing by DID
We receive many inbound spam faxes to our Users. All our faxes should go to our Inbound fax number so I'd like to remove all other DIDs from the inbound fax receipt. Support says I cant do it without disabling ALL inbound faxing. Case 15124796 - Block inbound faxes in local DID numbers
4 votes -
Calls coming into the HUD should have some type of alert or chime
when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices.The notification on the screen now is to small and often missed and there is no alert or sound that another call is coming into the pick up. A sound alert would help decrease missed calls overall.
2 votes -
Voicemails /TEXT / Missed Calls Etc.
May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our outlook and this would be awesome if this could happen.
2 votes -
Time in Status Tracker
I would like to have the ability to see how long someone has been in by clicking on their profile. It would also be great if this was a report in Administrative Settings.I.e., someone goes to a 1-hour lunch and I need to call them. I can see they're on lunch and see that they have been in this status for 45 minutes after clicking on their profile, so I know I'll be able to get a hold of them in 15 minutes.This would be particularly useful for users who have to manage large groups and monitor breaks/lunch times as…
2 votes -
Ringback Time Adjustment
We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.
1 vote -
Encryption for Text Messages
When staff members send an e-mail with numbers, the e-mail is encrypted, blocked, or automatically masks the numbers. Can this be done in the RingOffice Text Messaging feature?
6 votes
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