1689 results found
-
Allow transfers directly to the dial by name directory
Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact Center to transfer to the dial by name directory. They select that option. Then the RCO IVR says to press an option number again to then finally be transferred to the dial by name directory. This is not a great experience for the caller. I would rather see an option like the "message only extension" that…
27 votes -
The ability to turn off faxing entirely
I think the subject line says it all. Faxing is antiquated and we don't use it. It came with Ring Central and all that I ever get on there is spam. I don't advertise a fax number and don't want it.
6 votes -
Post incoming phone call to Slack channel
Post incoming phone call to a Slack channel. A simple notification for Slack users.
5 votes -
Upload a video to texts (currently limited by size allowed in upload of MB)
For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.
6 votes -
CallerID Name in UK
It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.
27 votes -
Disable Call Waiting tone on soft phone
I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
54 votes -
Update CID On Forwarded Calls
If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone.Example:Call comes into extension 150.Extension 150 is set to forward to 170 if 150 doesn't answer.On extension 170 we would like to have the CID modified similar to what is done in Call Queues to indicate call came from another source and not their DID.-Mitch
2 votes -
Automated SMS
I want to automate SMS messages when clients make appointments, so that they can confirm or reschedule with the sms messaging.
59 votes -
Alert users when being monitored
It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.
6 votes -
Setting Groups of contacts to send bulk messages to
I have a bunch of contacts and it would be great if I could send specific texts to specific people all at once. Right now I have to add everyone individually. Ideally if there was an automation to select the groups and send out automate texts at specific intervals, it would take away all the manual work.
1 vote -
Use star code change IVR
Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required
2 votes -
Allow RC users to make internal phone calls after business hours
We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.
43 votes -
Set Users Status on their behalf
It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
67 votes -
Shared fax for outbound sending
A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
16 votes -
Bulk download feature for history and invoices
Add a bulk download feature for items like invoices, history etc... Not a difficult fix programming wise.
1 vote -
Allow users to make a call from a presence line
We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension to make a call. Caller ID shows the main user extension as the caller and that leads to confusion.
1 vote -
[External Forwarding] - Choose the caller ID
Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an external forwarding number, or even some sort of a "name" behind the number as well. Thanks for reading this suggestion.
1 vote -
Voice Mail - Press # for more Options - Need to upload a custom Greeting / Voice Prompt
When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all menus. but there is no ability to upload the Voice over actors voice prompt for this Menu
2 votes -
Add Yealink conference phones to assisted provisioning
In addition to the current Yealink deskphones already supported by RingCentral it would complete the offer if Yealink CP920 and Yealink CP960 will also be supported via Assisted Provisioning
8 votes -
Add a way to add an "office" phone ext located near a wireless connected PC
this would be useful when the modem is located on the far side of the house
1 vote
- Don't see your idea?