1715 results found
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ability to play mp3 files during a softphone initiated conversation.
ability to play mp3 files during a softphone initiated conversation.
1 vote -
ideas
Proposal: Automated SMS/WhatsApp Follow-Up After Announcement
Objective:
Enhance customer experience and engagement by implementing an automated communication workflow.
Request:
Set up a system where, after a call reaches the announcement stage, the system automatically sends an SMS or WhatsApp message to the customer/caller. This message can include important details such as confirmation, next steps, or support links.Why This Matters:
✅ Improved Customer Experience – Customers receive instant updates without waiting for a callback.
✅ Reduced Missed Opportunities – Keeps the conversation alive even if the call doesn’t connect fully.
✅ Efficiency & Consistency – Automated messages ensure every caller…1 vote -
Click to dial
The ability to automatically dial a number when cliked, Without having to press on the Phone Icon. This feature should be available for both Mobile and Desktop Application.
1 vote -
add paging device to HUD to have an online status
Can we please have an option under HUD where when we add a user using a paging device under user extensions to show as online
1 vote -
Business Analytics Access Restriction
The super admin can grant access to specific account information within Business Analytics, allowing selected user extensions—especially across multiple sites—to view only the data they are authorized to access.
2 votes -
Availability to make mutlple conference call
We have a customer who would like to do multiple conference calls. Since we can generate new host/participant codes and use them, they would like to add this fact to where we can have the Conference Feature Adjusted.
1) They can't send an invite because they don't personally use Outlook.
2) If it's capable of generating random host/participant codes, I should be able to schedule a conference call with a set, have that exist until it happens, while also being able to schedule a different conference call for another time.2 votes -
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also part of a company admin
2 votes -
OPTIONAL SILENT CALL WAITING NOTIFICATIONS!! The only option currently is to turn it off completely, which I don't want! We need an option
OPTIONAL SILENT CALL WAITING NOTIFICATIONS!!
The only option currently is to turn it off completely, which I don't want! We need an option where we can choose to have the ringer silenced during the call but can still get a silent notification like: Drop down/Banner style notifications on Mobile App, blinking light on desk phone, pop-up notification on desktop app!
It also continues to ring out loud repeatedly after pressing ignore/dismiss, which makes it almost impossible to hear the conversation being had... Once a person presses ignore/dismiss to the call in the que, this should automatically silence the future notification…
2 votes -
Dial-by-name directory when extension names have teh same last name
We have 2 extensions with the same first and last name. Please make it so that we can select who will be announced first when using the dial-by-name directory
3 votes -
Voicemail call notification
When a voicemail is left, call the user(s) listed with a prercorded message "You have new messages. To listen, press 1." Then prompt the user for the voicemail inbox pin, or at least just letting them know they have a message where they can then open their app to respond to the voicemail.
3 votes -
Ability to reroute the caller back to company greetings from the announcement only extension
We are wanting to make it so when a announcment only message is played it then reroutes to the main greeting so the caller can select a different option instead of just hanging up
1 vote -
AI scoring for DFO
Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.
8 votes -
Ability to received Microsoft Verification Calls
The business will use ringcentral numbers as two factor authentication. Currently not able to received the authentication code via phone call on our deskphone
2 votes -
Intercom Calls from outside
User would like the ability to receive intercom calls from devices that are not provisioned in RingCentral or not added to their account.
2 votes -
Email notification from a repeat caller
Would like to receive an email notification from the caller that called the main line for more than 3 times.
2 votes -
Enable Compatibility for External SIP Platforms
Add official support and documentation for integrating RingCentral with third-party SIP platforms such as Glia Contact Center
1 vote -
It would really be nice if all communication for ticket issues wouold actually be in the ticket itself so that it doesnt get lost. And every
It would really be nice if all communication for ticket issues would actually be in the ticket itself so that it doesnt get lost. And everytime a comment is added it could notify you. I use a fake email on my customer accounts and even though I always add my email to the ticket and specify that it is the email to use, they rarely use it and I miss communication on tickets and sometimes they are closed becasue I didnt receive the communication. Or at least allow the email field to be edited on the ticket. Also by posting…
1 vote -
Include name of report in email subject
When you receive the regular scheduled report, the subject of the mail is only "Planned Report". The name you chose is only visible and readable in the body of the mail. So from the subject line you cannot realized, what report type is in the email. This is a not that nice user experience, especially when you receive a lot of reports via mail.
2 votes -
Toggle the caller ID from the desk phone and apps from a different sites
Toggle the caller ID from the desk phone and apps from a different sites.
As an
example, they make a call at 9 AM and want it from the primary caller ID.
Then at 9:10, they want caller ID to come from the additional site. How
can the change be made on softphone and desk phone, EASILY.4 votes -
Ability to use Shared Line feature to multiple devices using 1 digital line.
The customer wants to use the Shared Line feature across multiple devices using a single digital line. They do not want to have separate phone numbers for each device that will utilize the Shared Line feature.
2 votes
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