1744 results found
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Scan to Email
Request to add Scan-to-Email support using RingCentral servers. Printers currently require third-party SMTP services to email scanned documents. Providing a RingCentral-hosted SMTP or API-based scan-to-email solution would improve security, reduce external dependencies, and allow customers to keep document workflows fully within the RingCentral platform.
1 vote -
Fillable documents
Generate upload to client fillable documents
1 vote -
Add Profile Picture to External Contacts
The possibility of adding pictures to external contacts
2 votes -
Make RingCentral support phone number more user friendly
The support phone number is now significantly less functional than it was before with the addition of the AI receptionist. I tried calling about an open case, and after navigating to the support section of the IVR and putting in my case number, it was not able to find the case. Getting to this point already takes over a minute. It then transfers you to the AI receptionist, who is also not able to view any details on specific cases, which seems like it should be important if it taking calls for a technical support queue. It took me over…
2 votes -
Call Waiting Notification
Currently, during an active call, users hear a tone indicating an incoming call and can answer it without disconnecting from the ongoing call. Customer would like to request the ability to customize the ringtone or notification sound for incoming calls while already on an active call, allowing users to distinguish these alerts more easily.
3 votes -
"Find & replace all" button for AI Notes
For AI Notes, it's pretty tedious to edit and replace every misspelled name or word. However, if a find & replace all button to fix this issue.
1 vote -
Disable Call Notes Email Notification.
Option to DISABLE the Call Notes Email Notification on an Account level, not giving their users the option to just turn it back on after turning it off.
1 vote -
Enable AI Receptionist to Transfer Calls to External Numbers
Currently, while the AI Receptionist can recognize and respond to voice prompts, it lacks the ability to transfer calls to external phone numbers, particularly those not included in the company directory. This limits its flexibility in practical scenarios.
Customers would like the ability to upload multiple external contacts in common formats (e.g., CSV file) and have the AI route or dial those numbers automatically when prompted by the caller.
4 votes -
whisper that announces what number the customer dialled
a whisper that will announce what number the customer dialled since the incoming caller id display is very small and it is better if it is a whisper prompt not just a display on phone.
2 votes -
Use Hongkong number as Substitute Caller id
Use Hongkong number as Substitute Caller id
2 votes -
RC App Workflow Builder Bulk Change
Need a feature in the RC App Workflow Builder in which change can be copied and set a bulk change so it can be applied faster on existing workflows. Currently changes can only be made one workflow at a time.
2 votes -
Voicemail Response Time Limit
Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference
16 votes -
Automatic Prevention of USB Audio Device Power-Down
Ensure USB audio devices, such as headsets, remain powered on during periods of inactivity to maintain continuous connectivity and prevent audio interruptions.
Scenario:
Users relying on USB audio devices for calls and meetings may experience unexpected disconnections or missed audio when the operating system powers down the device due to inactivity. Currently, this requires manual adjustment of USB power settings on each device. Automating the prevention of power-down would improve reliability, reduce disruptions, and minimize support requests.1 vote -
The ability to have Unavailable and In Meeting added to Ring Central App
Though it's ok adding notes for your status but we would like to have the ability to have hard coded statuses like. Unavailable, Lunch, In-Meeting. Currently it has Available, Do not disturb, and Invisible. More customization for our Company would be great. Then our Admin could edit the list to best suit our company.
1 vote -
1 vote
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RCX Cross Queue Requeue permissions
Allow RCX Admins to select what queues an agent security permission is allowed to cross queue requeue a call to
1 vote -
create alert for unlimited extensions
would like to be notified when a desk phone assigned to a limited extension goes offline.
1 vote -
File Transfer Using Message in the Ring Central Application
As an admin we have the ability to allow or disallow file transfers in the Messaging area.
This option can be found in the Application by going to Settings/Administration/Messaging
Then drill down to Integrations Settings/Manage File Sharing
Manage file sharing
Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…15 votes -
Ability to download voicemail for other user
As a super admin there should be ability to download the voicemail of other user without entering the voicemail Pin.
1 vote -
Add the ability to share images with external numbers directly by clicking on the image in the RingCentral app, without requiring a download
Add the ability to share images with external numbers directly by clicking on the image in the RingCentral app, without requiring a download.
2 votes
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